Originally Posted by Onhka
Any suggestion that Apple is sitting idly by and hasn't been attempting to address the business strategies as it applies to Japan in ludicrous. Japan has one of the most restrictive trade practices in the world. It is something that foreign interests have been confronting for centuries. And in the scheme of things not very well, and for a thousand and one reasons, a thousand and one tips on how to succeed and a thousand and one individuals to tell you how.
Thanks again for your input, but I stand by my opinion that Apple could have done a lot more with their own systems (apple Japan, for example) that would have created a better environment over here for them. You can call me ignorant, my ideas ludicrous. I just know that if you call the Call Center about iPhone OS and they ask if that is an Apple product, they have a serious problem. If the Call Center can only manage to read the online help that Macs come pre-installed with and not provide any further assistance, they have a problem. When the call center refuse to accept a machine to be checked because nobody else has had the same problem, they have a problem. If you try to give feedback online, there is a checklist that lists up to an iTunes version 1 or 2 full version points ahead of what is current; there is a problem. When AJ was told of such a problem with their homepage and still haven't fixed it two years later, they have a problem. When they then repeat the same problem again on other feedback pages, they have a problem. When a customer places and order at an electronics shop and receives info from the shop that Apple got the order and will ship on a certain day and then suddenly Apple cancels the order and cuts ties with the shop, they have a serious problem. When retailers cringe at the thought of calling the repair center, they have a problem. When the B&M stores here that are run by A-USA say there is a problem with the call center, they have a serious problem. When the manager of the call center says she will have customer relations call a customer immediately and that call still hasn't come after two years, they have a serious problem. When a sales rep was told of the unreceived call and said he would have them call and the the call still hasn't come, they have a serious problem. When they decline some service option for a machine that is built to order as is recommended on their own online store site, they have a problem. When they suddenly tell a shop that they are installing a special counter and to make space for it, only to yank it a little over a year later at less than a week's notice, they have a problem. When they suddenly withdraw from almost all retailers very suddenly without providing reasons and without helping with floor stock, leaving them unable to explain to their customers what happened, they have a serious problem. When they inspect a computer at their repair center and certify it as OK only to have the customer decline to accept it because the screen is badly tilted, they have a problem. When they have never fixed the original iPod nano that has its titled screen, they have a problem. When four out of seven machines a single customer ordered in the past few years have needed replacement, they have a quality control problem. When a customer writes a request for help listing five questions regarding a possible security situation with iTunes and the iPhone systems here in Japan after having seen stories about bogus billing on the news and receives a rambling answer to one, they have a problem. Need I go on? I could give more example, but that should be enough.
Most of these are relatively simple things to fix internally. Yes, I base my opinion on experience. No, I don't work for them never have never will. No, I don't own stock and never will. I simply am a dissatisfied and frustrated customer who simply wants service on par with what I receive from every other maker I use here in Japan, and I think they have had plenty of time to fix a few of the internal problems they have.