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How to tell if you're eligible for AT&T's iPhone 4 upgrade pricing

post #1 of 65
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Any AT&T customer whose upgrade date occurs before the end of 2010 will be eligible to buy Apple's new iPhone 4 at the $199 and $299 subsidized pricing up to six months early, with a new two-year contract.

The exclusive wireless carrier of the iPhone in the U.S. said that the important date for customers is their current "upgrade date" -- not when their contract expires. The distinction is better for customers, as most are upgrade-eligible before their contract is over.

"Any existing iPhone customer eligible for an upgrade between today and the end of this year will be eligible for our best pricing for iPhone 4, $199 and $299, with a two year term commitment," the company said Monday.

AT&T customers can verify their upgrade eligibility by going to att.com/iphone, or by dialing *639#. AT&T said its upgrade tools reflect the new timeframe. The new iPhone goes on sale June 24 for $299 for 32GB and $199 for 16GB, and preorders will be taken on June 15.

"With our early upgrade policy and new, more affordable wireless data plans, we're expanding the market for iPhone 4," AT&T said. "We're making our best pricing immediately available to current iPhone customers eligible for an upgrade anytime this year. And we created new, more affordable data plans so that more people could experience the benefits of the mobile Internet.

"Individual iPhone voice and data plans now start at just $54.99 per month (was previously $69.99) and FamilyTalk voice and data plans with two iPhones start at just $89.99 per month (was $119.99). Our data plans all include unlimited usage at more than 20,000 AT&T Wi-Fi Hot Spots in the U.S."

Though U.S. iPhone customers must sign a two-year contract with AT&T in order to receive the iPhone at a subsidized price, the wireless carrier frequently offers faster upgrades for its highest paying customers. Those with more services and a higher monthly bill typically are not required to wait the full two years before they become eligible. AT&T previously revealed that generally speaking, customers who spend more than $99-a-month per line are eligible for an upgrade between 12 and 18 months into their contract.

"We want to help customers upgrade to a new device as quickly as possible exact timing can depend on several factors unique to each account (length of contract, payment history, etc.)," a company spokesperson said Monday.

No commitment pricing is also available for Apple's handsets. While they do not require a two-year term commitment, both voice and data service is necessary to buy an iPhone 4 or iPhone 3GS.

Apple and AT&T's new pricing for the iPhone 4 and iPhone 3GS, without taxes and fees, is as follows:

post #2 of 65
I had confused Early Upgrade with Upgrade Eligible. Maybe buying it out of contract will be cheaper in the long run.
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post #3 of 65
Doesn't seem too bad. In my area we get pretty decent coverage. So for myself, it's a win win to upgrade from my 3G.
post #4 of 65
I skipped the 3GS for this. My $299 is ready to go.
post #5 of 65
You lucky Americans.

(fingers crossed for O2 UK too)
post #6 of 65
This is going to make ATT a whole new batch of angry customers. When this topic first came up a few weeks ago, eligibility, I knew ATT wasn't telling customers everything they needed to know about the upgrade pricing. We'll see how it all shakes out.
post #7 of 65
I called ATT. I bought the 3Gs when it came out last June. They said that for $18 I can pay for an "early eligibilty" and receive the best pricing. So, when it comes out all I have to do is pay an extra $18 to move up my eligibility. I am sure this is across the board for everyone. I cannot believe Apple would risk sales when they only released the 3Gs a year ago and most of the customers are in this "boat." Hope this helps anyone who is in my situation.
post #8 of 65
I called *369# and it told me that, "As a valued customer, we can offer you an upgrade with a new 2-yr commitment and an $18 upgrade fee." However, I bought the 3GS the day it came out so I shouldn't be eligible to upgrade before the end of the year. What does this mean exactly, or is it just a mistake?
post #9 of 65
Quote:
Originally Posted by Alex3917 View Post

I called *369# and it told me that, "As a valued customer, we can offer you an upgrade with a new 2-yr commitment and an $18 upgrade fee." However, I bought the 3GS the day it came out so I shouldn't be eligible to upgrade before the end of the year. What does this mean exactly, or is it just a mistake?

You "signed" a 2 year contract last year when you bought the 3Gs...so it would not be this year that you areeligible for the upgrade...
post #10 of 65
Quote:
Originally Posted by Wolfies167 View Post

I called ATT. I bought the 3Gs when it came out last June. They said that for $18 I can pay for an "early eligibilty" and receive the best pricing. So, when it comes out all I have to do is pay an extra $18 to move up my eligibility. I am sure this is across the board for everyone. I cannot believe Apple would risk sales when they only released the 3Gs a year ago and most of the customers are in this "boat." Hope this helps anyone who is in my situation.

I got four 3GS's last July on a plan that is like $200 a month and I can't upgrade until next March.
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post #11 of 65
Quote:
Originally Posted by Wolfies167 View Post

You "signed" a 2 year contract last year when you bought the 3Gs...so it would not be this year that you areeligible for the upgrade...

Right, that is why I am confused as to why it's telling me that I am eligible for an upgrade.
post #12 of 65
Quote:
Originally Posted by Alex3917 View Post

I called *369# and it told me that, "As a valued customer, we can offer you an upgrade with a new 2-yr commitment and an $18 upgrade fee." However, I bought the 3GS the day it came out so I shouldn't be eligible to upgrade before the end of the year. What does this mean exactly, or is it just a mistake?

People who bought the 3GS on day 1 last year are not eligible for the full discount (16gb-$199) unless you're average bill is way over $100/month.

You signed up for 2-yr. ATT is moving up some people based on
1. if you spend more that $100/month/per phone on your bill
2. if you're original "upgrade" date was within the 2010 year.

Unfortunately I bought 3GS on day one and my upgrade date is 3/28/2011. So if I want it now i'll have to pay the special price $399-16gb. will probably do that since I have my 3GS sold for $100 anyway.

Just press *639# and it will tell you
post #13 of 65
I keep getting a "website down for maintenance" message when trying to log into my AT&T wireless account on their website....

I'm not too worried, the Mrs. and I are on "alternating" years, so I upgrade every year and pass last years model on to her. So far that's worked great, but with the mini-SIM in this year's model, I'm not sure if I'll be able to do that... We'll see.

UPDATE:
Just called that *639# number and got a message saying "as a valued customer I can be offered an upgrade with a new two year contract and waive the $18 upgrade fee" Now I just gotta figure out how to transfer my current SIM to the new mini-SIM.... will iTunes do that for me?
post #14 of 65
Quote:
Originally Posted by Wolfies167 View Post

You "signed" a 2 year contract last year when you bought the 3Gs...so it would not be this year that you areeligible for the upgrade...

Read the above article again. It's not the contract expiration, it's the upgrade date (which is the contract expiration minus six months). Basically, what AT&T is doing is that if you have been under contract for at least a year, you can upgrade at the lowest price and sign a new 2 year contract.
post #15 of 65
Quote:
Originally Posted by Alex3917 View Post

Right, that is why I am confused as to why it's telling me that I am eligible for an upgrade.

you are eligible for the "Early Upgrade" not the New/Upgrade pricing. Look at the chart in the original article.
post #16 of 65
This is the way I read it. I bought my phone launch day 09. I will be able to upgrade to the iPhone 4 at either $199 or $299, depending on storage wants. Add on top of that 18 bucks. I will also be able to grandfather my unlimited data plan. I am debating that since I use less than a gig a month.

I don't understand how some who bought on launch day 09 have an upgrade date of 2011.
post #17 of 65
No offense, but anyone who bought the 3GS last year knew this was coming. Don't sign a 2 year contract and complain when you have to pay a higher price. You should be lucky ATT is letting people upgrade early. They obviously know that Verizon is coming to the game soon, and want to lock as many people in as possible.

ATT is subsidizing the phone. If you don't want to be locked in, pay the $600/700 unsubsidized price.

As for me, I'm looking forward to swapping out my 3G at the lowest price point.
post #18 of 65
I just joined at&t a month ago and got an iphone 3gs. Can i get the early upgrade??. Or do i have to be with them for a certain time to get the early upgrade??.
post #19 of 65
Quote:
Originally Posted by LocalMotion View Post

People who bought the 3GS on day 1 last year are not eligible for the full discount (16gb-$199) unless you're average bill is way over $100/month.

You signed up for 2-yr. ATT is moving up some people based on
1. if you spend more that $100/month/per phone on your bill
2. if you're original "upgrade" date was within the 2010 year.

Unfortunately I bought 3GS on day one and my upgrade date is 3/28/2011. So if I want it now i'll have to pay the special price $399-16gb. will probably do that since I have my 3GS sold for $100 anyway.

Just press *639# and it will tell you

I got my iphone 3GS in Sept 2009 and I can get the new iPhone 4 for the $18 fee.
10 months and my bill is only the base $70 with no texting or other crap.
post #20 of 65
Quote:
Originally Posted by ghostface147 View Post

This is the way I read it. I bought my phone launch day 09. I will be able to upgrade to the iPhone 4 at either $199 or $299, depending on storage wants. Add on top of that 18 bucks. I will also be able to grandfather my unlimited data plan. I am debating that since I use less than a gig a month.

I don't understand how some who bought on launch day 09 have an upgrade date of 2011.

NOPE. If you bought on launch day 09, you signed a 2-yr contract.

1. If you've spent over $100/month on your phone bill it's possible it moved your upgrade date between 12-18 months. (most people spend less than $100 so won't have upgrade date til 2011)
2. if you're upgrade date was moved anywhere into 2010 you'll get the New/Upgrade pricing.

But most likely you won't be eligible for full New/Upgrade pricing on launch. Just "Early Upgrade" pricing.

Just press *639# and it will tell you.
post #21 of 65
Quote:
Originally Posted by Eriamjh View Post

I got my iphone 3GS in Sept 2009 and I can get the new iPhone 4 for the $18 fee.
10 months and my bill is only the base $70 with no texting or other crap.

Where does it say you're getting the full New/Upgrade pricing? Screenshot?

I'll bet you a beer that's not correct
post #22 of 65
To take advantage of the early upgrade ($399/$499) pricing, will we be able to pre-order/reserve the iPhone 4 on the web or will we have to visit an AT&T store?
post #23 of 65
I just joined at&t a month ago and got an iphone 3gs. Can i get the early upgrade??. Or do i have to be with them for a certain time to get the early upgrade??????????????????????????????????????????? ??????
post #24 of 65
I bought a 3GS on August 1, 2009, and my current upgrade date is January 2, 2011. I don't know how they calculate that date, but it looks like I can't get the new model early at a discount -- if I want it now, I'll have to pay the $200 "early upgrade" premium.
post #25 of 65
I just dialed to check and it said I could have an upgrade with a two year commitment and an $18 upgrade fee. I bought my 3GS on July 7th last year.

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post #26 of 65
Quote:
Originally Posted by liljew View Post

I just joined at&t a month ago and got an iphone 3gs. Can i get the early upgrade??. Or do i have to be with them for a certain time to get the early upgrade??.

Is this a serious question?
post #27 of 65
Quote:
Originally Posted by Zoolook View Post

I just dialed to check and it said I could have an upgrade with a two year commitment and an $18 upgrade fee. I bought my 3GS on July 7th last year.

What EXACTLY does the text message say?

Mine says

"A full discount on a standard handset or iPhone upgrade is not available at this time but you may qualify on 03/28/2011. We can offer you a discounted iPhone upgrade at a higher price with a 2-yr commitment and an $18 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer."

And I bought mine on Launch weekend 2009
post #28 of 65
Quote:
Originally Posted by LocalMotion View Post

NOPE. If you bought on launch day 09, you signed a 2-yr contract.

1. If you've spent over $100/month on your phone bill it's possible it moved your upgrade date between 12-18 months. (most people spend less than $100 so won't have upgrade date til 2011)
2. if you're upgrade date was moved anywhere into 2010 you'll get the New/Upgrade pricing.

But most likely you won't be eligible for full New/Upgrade pricing on launch. Just "Early Upgrade" pricing.

Just press *639# and it will tell you.

How is the "full" upgrade opportunity worded compared to "early?"

Mine says "... we can offer you an upgrade with a new 2-yr commitment..."
post #29 of 65
Quote:
Originally Posted by Alex3917 View Post

I called *369# and it told me that, "As a valued customer, we can offer you an upgrade with a new 2-yr commitment and an $18 upgrade fee." However, I bought the 3GS the day it came out so I shouldn't be eligible to upgrade before the end of the year. What does this mean exactly, or is it just a mistake?

If your message said that you are eligible for an upgrade that means you can get the new iPhone 4 with a new 2 year contract. You previous contract will become null and void. Oh you will pay $18.00 to do this.
post #30 of 65
It is important to keep in mind that the amount of time since you signed your contract is independent of your upgrade date. As the article mentioned, it depends on a number of factors including monthly bill, length of time with ATT, billing history, etc. A few months ago when news started spreading that ATT was pushing upgrade dates up, I checked my upgrade options. I was told that I could "Upgrade Early" and get a new iPhone 3GS for $399 or $499. I was told that I might be eligible for more on 11/20/2010. When I read this morning that ATT was pushing even more upgrade dates forward, I checked again. I am now eligible for the full upgrade (e.g. $199 or $299) as others have been reporting. As the text from ATT states, anyone who has an upgrade date in 2010 will be able to take advantage of the full iPhone subsidy regardless of how much time they have left on their current two year contract. Like Eriamjh, I also have the $70 plan.
post #31 of 65
Quote:
Originally Posted by LocalMotion View Post

What EXACTLY does the text message say?

Mine says

"A full discount on a standard handset or iPhone upgrade is not available at this time but you may qualify on 03/28/2011. We can offer you a discounted iPhone upgrade at a higher price with a 2-yr commitment and an $18 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer."

And I bought mine on Launch weekend 2009

OK, full text is:

"Text from 108. As a valued customer, we can offer you an upgrade with a new 2-yr commitment and an $18 upgrade fee."

Which I take to mean I can get the subsidized upgrade costs ($199 or $299) after paying an $18 fee.

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post #32 of 65
it is very simple. If you are going iPhone to iPhone and you bought a 3Gs on the launch date or after...it has nothing to do with your monthly bill, etc. For an $18 fee you will be able to purchase a 4th generation 16gb or 32gb iPhone for $199 and $299, respectively. I called ATT 3x to confirm this with 3 different representatives.
post #33 of 65
1. If you qualify for the discount, when you go to your account at AT&T Wireless, under Upgrade Options > iPhone Upgrade it should say:
As a valued AT&T customer, we can offer you a discounted iPhone upgrade with a new 2-year commitment and an $18 upgrade fee. 2. If you don't qualify (yet), it should say (always with a 2011 date for when you will qualify for the full discount -- the date given happens to be my own):
As a valued AT&T customer, we can offer you a discounted iPhone upgrade at a higher price, along with a 2-year commitment and an $18 upgrade fee. Please proceed with the online upgrade process for pricing details. You may qualify for a full discount on a standard iPhone upgrade on 01/02/2011 3. HOWEVER, if you begin to proceed with the online upgrade process (no matter what your status), you won't see the new iPhones -- the launch date is June 24, although maybe you will be able to pre-order through AT&T, I don't know. Anyhow, as of right now, they can't be ordered at all.
post #34 of 65
Quote:
Originally Posted by Wolfies167 View Post

it is very simple. If you are going iPhone to iPhone and you bought a 3Gs on the launch date or after...it has nothing to do with your monthly bill, etc. For an $18 fee you will be able to purchase a 4th generation 16gb or 32gb iPhone for $199 and $299, respectively. I called ATT 3x to confirm this with 3 different representatives.

So why was my message and LocalMotion's message different?

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post #35 of 65
Quote:
Originally Posted by Wolfies167 View Post

it is very simple. If you are going iPhone to iPhone and you bought a 3Gs on the launch date or after...it has nothing to do with your monthly bill, etc. For an $18 fee you will be able to purchase a 4th generation 16gb or 32gb iPhone for $199 and $299, respectively. I called ATT 3x to confirm this with 3 different representatives.

if that is true then the article is wrong
post #36 of 65
Quote:
Originally Posted by Zoolook View Post

OK, full text is:

"Text from 108. As a valued customer, we can offer you an upgrade with a new 2-yr commitment and an $18 upgrade fee."

Which I take to mean I can get the subsidized upgrade costs ($199 or $299) after paying an $18 fee.

Yes, you are interpreting that correctly. For whatever reason (longtime AT&T customer?) they have bumped you up. If you didn't qualify, you'd be getting a different, more depressing message that includes the date when you will qualify.
post #37 of 65
Quote:
Originally Posted by TenThousandThings View Post

Yes, you are interpreting that correctly. For whatever reason (longtime AT&T customer?) they have bumped you up. If you didn't qualify, you'd be getting a different, more depressing message that includes the date when you will qualify.

I've been with AT&T since July 2009...

I have two lines though (two iPhones - 2nd line was added Dec 26th 2009)... maybe that's the reason?

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post #38 of 65
Quote:
Originally Posted by Wolfies167 View Post

it is very simple. If you are going iPhone to iPhone and you bought a 3Gs on the launch date or after...it has nothing to do with your monthly bill, etc. For an $18 fee you will be able to purchase a 4th generation 16gb or 32gb iPhone for $199 and $299, respectively. I called ATT 3x to confirm this with 3 different representatives.

No, this is not entiresly correct. ATT has some set of metrics that they use to determine what your upgrade date it. For some of us that bought our 3Gs on launch day, the upgrade date was earlier (at some point in 2010). For others, the upgrade date is later (in 2011) much like LocalMotion and TenThousandThings. For those that had upgrade dates in 2010, ATT bumped our upgrade dates up so that we qualified for the fully-subsidized upgrade price. Those with 2011 upgrade dates will have to wait to get the new phones for $199 or $299.
post #39 of 65
Quote:
Originally Posted by Wolfies167 View Post

it is very simple. If you are going iPhone to iPhone and you bought a 3Gs on the launch date or after...it has nothing to do with your monthly bill, etc. For an $18 fee you will be able to purchase a 4th generation 16gb or 32gb iPhone for $199 and $299, respectively. I called ATT 3x to confirm this with 3 different representatives.

Quote:
Originally Posted by LocalMotion View Post

if that is true then the article is wrong

Unfortunately, it seems far more likely Wolfies167 was talking to representatives who were confirming that he himself is eligible. He may have tried to get answers about the big picture, but the representatives you get on the phone when you call AT&T aren't in a position to discuss how the company determined his eligibility.
post #40 of 65
Quote:
Originally Posted by Zoolook View Post

I've been with AT&T since July 2009...

I have two lines though (two iPhones - 2nd line was added Dec 26th 2009)... maybe that's the reason?

Well, considering I bought my phone on August 1st and I missed the cutoff by two days, I suspect you just made it. For $70/month customers like me and you, my guess is the cutoff date for purchasing the phone is July 31, 2009.
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