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iPhone 4 preorders rumored to involve another AT&T security breach

post #1 of 41
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Just days after AT&T was hit with a security breach regarding e-mail addresses of iPad 3G owners, a new rumor suggests that U.S. iPhone 4 preorders may also have been the victim of an accidental information leak.

Citing an "AT&T insider," Gizmodo on Tuesday said that an allegedly faulty server software update may have caused the problems that users faced in attempting to preorder iPhone 4. Customers throughout the day were frustrated as online orders failed to confirm eligibility for existing AT&T customers.

Earlier Tuesday, a user had sent the website a screenshot that showed a user who logged in to their AT&T account, but it showed a different customer's name and information.

The tipster, who claimed to work at a third-party order processing facility for AT&T, reportedly said that a "major fraud update" implemented on the wireless carrier's systems over the weekend went wrong. Those issues, the person claimed, could have lead to security issues during the iPhone 4 preorder on Tuesday experienced by at least one customer.

"I can confirm that there was a major outage over the weekend that impacted all ordering systems and programs, and I can confirm that there were multiple systems being upgraded/updated, with some updates being related to fraud," the anonymous source told Gizmodo. "At this point, I can say that the system that AT&T uses to send automated orders to be processed is as of this very moment down completely. Our facility is unable to process any orders by phone or by automation."

The tipster suggested that people who have not yet upgraded might want to wait, "as it may be a doorway to a major privacy breach."



The rumor comes just days after the U.S. Federal Bureau of Investigation revealed it had begun a probe into a security breach that exposed the e-mail addresses of over 100,000 registered iPad owners.

AT&T last week acknowledged that a security flaw on its website made it possible for hackers to query the company's database and uncover the e-mail addresses of customers who had registered to use its mobile broadband service. At least 114,000 iPad 3G users' e-mail addresses were said to have been leaked.
post #2 of 41
More epic fail by AT&T.

How long is it going to take Apple?

How long?
post #3 of 41
You got that headline completely wrong.

The MSM will be crowing: 'Apple iPhone 4 preorders from Apple customers involve another Apple security breach... Did we mention it's Apple?'
post #4 of 41
Quote:
Originally Posted by msantti View Post

More epic fail by AT&T.

How long is it going to take Apple?

How long?

post #5 of 41
Has this actually happened to anyone?

I can't say I trust Gizmodo on this one. Anybody can load up a page and fill in some nonsense with FireBug, and I wouldn't put anything beyond Gizmodo at this point. Now if this has actually happened to people, that's a different story...

Edit: some other articles covering this story say things like 'numerous documented cases' and such. Not sure what that means without sourcing, but people do seem to be saying in comments that it has happened to them. AT&T sure seems like a clumsy company sometimes.
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post #6 of 41
I called AT&T today to try to get my U-Verse DVR Box replaced (Hard Drive died), and they couldn't schedule me because their system was down. I suspect that AT&T is have lots of computer issues corporate wide....maybe related to this
post #7 of 41
This actually happened to me today so I know it's for real. I logged on about 11:30am to check my upgrade eligibility status. I logged in, saw all of our 5 phones, selected mine, and then clicked to check my eligibility and waited about 45 seconds for the page to load. I knew it'd be slow because of the huge amount of traffic, but was shocked to see I was now logged in as a Robert from Indiana! I also saw he was a part of the Delphi Sponsorship, which is way different than mine. I was alarmed so I wrote down his full name, sponsorship, and city, state, zip, logged out and called AT&T. I notified the Customer Service Rep and she sounded genuinely alarmed and said she was going to go to her Supervisor's desk and escalate this to the proper group. Very interesting and quite scary.
post #8 of 41
I can confirm that when I logged in, their system was behaving erratically. It would spontaneously say that I wasn't logged in anymore and the preorder system kept failing.

Also, it kept telling me that the 'White' iPhone was unavailable for preorder... don't know if that's related
post #9 of 41
Quote:
Originally Posted by msantti View Post

More epic fail by AT&T.

How long is it going to take Apple?

How long?

Most epic fail by AT&T, I would say.

They better let the breached account holders' get out of their contracts for free -- there is no excuse for this. I've defended AT&T in the past because all of the big cell carriers in the U.S. are evil in their own ways, but this is just inexcusable.
post #10 of 41
I haven't had any luck getting through the pre-order process. I got up to the point where it showed the phone price, plan price, and then I clicked continue and it said it couldn't process the order at this time.

Maybe this is gods way of telling me to wait for the iPhone 4GS - because that's what god does, makes cell phone decisions.

If nothing else, maybe I need to consider waiting for video Skype over 3G network. The video chat doesn't make much sense if I can only use it with wifi. If I'm in a wifi situation, I'm probably at home, capable of chatting with my computer OR I'm in a Starbucks where I don't want to be doing that to begin with.

I better think this through before they get this thing running.
post #11 of 41
Quote:
Originally Posted by AppleZilla View Post

You got that headline completely wrong.

The MSM will be crowing: 'Apple iPhone 4 preorders from Apple customers involve another Apple security breach... Did we mention it's Apple?'

Oh so true. Anything, whether it's an issue with Foxconn, AT&T, etc., is always highly publicized for Apple's association with them. Usually Apple has nothing to do with it on their end, but everyone gets on their high horses about it and blames Apple. The Foxconn issues especially -- Dell and a slew of other big name tech companies use them for manufacturing, yet Apple's name was the only one thrown out there by big media.
post #12 of 41
Good grief you guys really do love the drama...
post #13 of 41
if you are an apple complainer and don't like the wait to get your new phone, suggest you call up android where there is no wait and they will even throw in an extra phone because they like you. if that's too much then call sprint.

in the meantime, apple, being overwhelmed with orders at the onset, will cure the problem in short order.

every company should respond to a problem like apple and that includes bp.
post #14 of 41
Quote:
Originally Posted by ezduzit View Post

every company should respond to a problem like apple and that includes bp.

guess i missed something. what's the response been thus far?
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post #15 of 41
Good grief. Information from a "tipster" with a screenshot. Right.
post #16 of 41
I haven't been successful either. I tried it from Apple and also from AT&T site. If I was Apple, I would remove the dependency on checking eligibility using AT&T. They should continue taking pre-order for the phone on their site. They should just pile up the request and than validate against the AT&T system once they have fixed their problem. In this case, Apple is looking bad also.
post #17 of 41
Quote:
Originally Posted by Pooch View Post

guess i missed something. what's the response been thus far?

Heh, I know what it was to the email addy issue and let's just say, wasn't the right one.
post #18 of 41
I walked into an ATT store around 1:30pm EDT today. Waited in line for maybe 20 mins, then got my turn at pre-ordering. I upgraded 3 iPhones and each one took maybe 10 minutes. 4-5 minutes of that time was waiting for the credit card device to come back with the OK. To me all seemed pretty much normal, considering.
post #19 of 41
Quote:
Originally Posted by Wings View Post

I walked into an ATT store around 1:30pm EDT today. Waited in line for maybe 20 mins, then got my turn at pre-ordering. I upgraded 3 iPhones and each one took maybe 10 minutes. 4-5 minutes of that time was waiting for the credit card device to come back with the OK. To me all seemed pretty much normal, considering.

Just got back from the AT&T store. Their systems were finally back up and I was able to get my pre-order in for a 32GB BLK. Order shows up in the online order status as well. WOOT!
post #20 of 41
I went to my local Radio Shack to "reserve" two iPhones. The clerk was able to reserve a 16GB black iPhone 4 through his computer link. But attempts to reserve the second phone (32GB black iPhone 4) repeatedly failed. He had no explanation for why he couldn't complete the reservation. So I came home and tried to order the phone through Apple store online. The process continues to the "Check eligibility for your AT&T account" page. There I entered my account phone number, zip code and last 4 of my SS. I clicked the check eligibility button and after 1 minute of spinning wheel I got the message, " "Make a reservation. Your request couldn't be processed."

Next I called the Apple online store number and was greeted with the message that "Due to extremely high call volumes we are unable to take your call at this time."

Something major has brought down the order process for the new iPhones. It may all be linked to a problem with AT&T not being able to confirm that I am qualified for an update. It may well be that ordering a phone for a new customer might proceed online.

John
post #21 of 41
Considering the source, i trust that rumor about as far as I can throw it, Gizmodo is completely unreliable period!!!
post #22 of 41
I call bullshit on this, wait let me go photoshop something up with steve jobs name on it! Of course then I can sell it to gizmo and then you guys can all post it like it's news!
post #23 of 41
Quote:
Originally Posted by ezduzit View Post

every company should respond to a problem like apple and that includes bp.

Are you suggesting BP should find a different way to screw up a new oil well every year?
post #24 of 41
Quote:
Something major has brought down the order process for the new iPhones. It may all be linked to a problem with AT&T not being able to confirm that I am qualified for an update. It may well be that ordering a phone for a new customer might proceed online.

John

The major problem is thousands or perhaps millions of people wanting to pre-order all on the same day.
post #25 of 41
Quote:
Originally Posted by appler0x View Post

Oh so true. Anything, whether it's an issue with Foxconn, AT&T, etc., is always highly publicized for Apple's association with them. Usually Apple has nothing to do with it on their end, but everyone gets on their high horses about it and blames Apple. The Foxconn issues especially -- Dell and a slew of other big name tech companies use them for manufacturing, yet Apple's name was the only one thrown out there by big media.

Isn't the reverse also true? Aren't there people defending AT&T and trashing other carriers because AT&T has the iPhone?
post #26 of 41
My guess is Gizmodo's legal defense is to become a PR nightmare for Apple in the hopes Apple will back down on future legal actions. Gizmodo is making another grave error.
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post #27 of 41
Isn't it clear that they're blowing up every single story they get into the worst possible blame for Apple? There was Goatse security, for instance, that shopped their story all around, and finally got Gawker to publish it. Then AT&T accuses them of being hackers -- publicized by Gizmodo -- and now all hell breaks loose on the launch day? Hmm?

I'm not saying that Mr. Greene didn't win that Democratic Primary, but, uh, it's getting to be a little suspicious.
post #28 of 41
You people have ADD; read the article and stay on topic! I know I'm new to this place but isn't that some sort of rule? The article is about people signing into their AT&T wireless account online and other people's information is being displayed! No matter what the cause, AT&T has severe privacy issues they need to sort out. I signed in and suddenly became Robert from Indiana! That's very, very incorrect!
post #29 of 41
Quote:
Originally Posted by anfboymn View Post

This actually happened to me today so I know it's for real. I logged on about 11:30am to check my upgrade eligibility status. I logged in, saw all of our 5 phones, selected mine, and then clicked to check my eligibility and waited about 45 seconds for the page to load. I knew it'd be slow because of the huge amount of traffic, but was shocked to see I was now logged in as a Robert from Indiana! I also saw he was a part of the Delphi Sponsorship, which is way different than mine. I was alarmed so I wrote down his full name, sponsorship, and city, state, zip, logged out and called AT&T. I notified the Customer Service Rep and she sounded genuinely alarmed and said she was going to go to her Supervisor's desk and escalate this to the proper group. Very interesting and quite scary.

I believe everyone with a post count of less than 10 is having the issue. Very odd.

-kpluck

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post #30 of 41
Quote:
Originally Posted by kpluck View Post

I believe everyone with a post count of less than 10 is having the issue. Very odd.

-kpluck

Dude, I swear on my life and you have your God-given right to not believe me, but you are 100% wrong.
post #31 of 41
Quote:
Originally Posted by AppleZilla View Post

You got that headline completely wrong.

The MSM will be crowing: 'Apple iPhone 4 preorders from Apple customers involve another Apple security breach... Did we mention it's Apple?'

It is NOT APPLE'S F*CKING SECURITY BREACH A-HOLE....It's fracking AT&T dumbass
post #32 of 41
Quote:
Originally Posted by coolcat View Post

It is NOT APPLE'S F*CKING SECURITY BREACH A-HOLE....It's fracking AT&T dumbass


You have actual proof of this?

I am not saying it is either say, but you are...
post #33 of 41
Quote:
Originally Posted by coolcat View Post

It is NOT APPLE'S F*CKING SECURITY BREACH A-HOLE....It's fracking AT&T dumbass

Boy did YOU miss the point of his post! LOL 180 degrees off dude.
post #34 of 41
I guess this will be less than helpful, but earlier today I downloaded the Apple Store app, signed on reserved my iPhone 4 in less than 10 minutes.




However that followed a day of checking status and locking up - which is basically what I anticipated. The new app was a surprise and delight tho... I was me, and not Robert from Indiana - I understand several people were Robert from Indiana, but I don't swing with that crowd.
post #35 of 41
Quote:
Originally Posted by Swift View Post

Isn't it clear that they're blowing up every single story they get into the worst possible blame for Apple? There was Goatse security, for instance, that shopped their story all around, and finally got Gawker to publish it. Then AT&T accuses them of being hackers -- publicized by Gizmodo -- and now all hell breaks loose on the launch day? Hmm?

I'm not saying that Mr. Greene didn't win that Democratic Primary, but, uh, it's getting to be a little suspicious.

I too agree that something is odd about all this. But i found particular comedy in your Alvin Greene reference... that situation has me LOLing out of control.
post #36 of 41
Quote:
Originally Posted by radster360 View Post

I haven't been successful either. I tried it from Apple and also from AT&T site. If I was Apple, I would remove the dependency on checking eligibility using AT&T. They should continue taking pre-order for the phone on their site. They should just pile up the request and than validate against the AT&T system once they have fixed their problem. In this case, Apple is looking bad also.


Don't beleive it was (just) an issue at AT&T since I could not get other things from Apple yesterday due to what I was told were network and server issues at Apple. Since I am not Gawker this is mostly BS though right?
post #37 of 41
Interestingly enough, Gizmodo is the only media outlet reporting on this.

All of their AT&T stories are accompanied by a graphic of Apple and AT&T's logos bursting into flames too.

If you just read their articles and their fanbase, it's clear they have an anti-Apple bias, and why, I'll never know.
post #38 of 41
Quote:
Originally Posted by casmith07 View Post

Interestingly enough, Gizmodo is the only media outlet reporting on this.

All of their AT&T stories are accompanied by a graphic of Apple and AT&T's logos bursting into flames too.

If you just read their articles and their fanbase, it's clear they have an anti-Apple bias, and why, I'll never know.

It is for real. I've been dealing with this issue for years starting with Apple. For some unknown reason, Apple transferred all of my business and personal purchases to another user and locked my account. TO THIS DAY, Apple has not been able to correct this.

Also, I have received suspicious emails directly from Apple's sub-domains (Apple corporate verified this).

Then, we had this little iPhone snafu where my account is listed with someone in Florida.

ON TOP OF THIS, at the same time of the iPhone awesome-ness, I just had my PayPal account breached. Since there was a common password, I'm sure this is how it happened since the purchases were linked to a Florida business video game address.

I would start changing passwords and verifying ownership everybody.

BTW, Apple STILL won't correct all of the wrong account names, only the addresses.
post #39 of 41
Quote:
Originally Posted by yaking View Post

It is for real. I've been dealing with this issue for years starting with Apple.

...

and just now you amazingly decided to share this with us
post #40 of 41
Quote:
Originally Posted by estyle View Post

...

and just now you amazingly decided to share this with us

That's what I absolutely hate about trying to help others. I'm not a forum troll whatsoever. And when I make a post about a serious issue so others might benefit I get shot down.

This has happened time and again with many forums. I see someone is having the same issue as me after a google search, they get picked on, I back up the information with my personal experience and then someone like yourself has nothing kind to say. Or even better, I'm told that "it can't be true since it didn't happen to me".

<sigh>

Let the flame wars begin... I guess I deserve them. I'll still leave my post up so maybe others don't get their bank accounts drained.......
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