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AT&T suspends iPhone 4 preorders as security breach reports grow

post #1 of 76
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AT&T on Wednesday stopped accepting iPhone 4 preorders entirely, informing consumers that sales were temporarily suspended due to demand ten times higher than for the iPhone 3GS. Also, new claims arose that users' credit card information and shipping addresses have shown up within the wrong online accounts.

"Given this unprecedented demand and our current expectations for our iPhone 4 inventory levels when the device is available June 24, we're suspending pre-ordering today in order to fulfill the orders we've already received," the company announced in a statement Wednesday. "The availability of additional inventory will determine if we can resume taking pre-orders."

It continued: "In addition to unprecedented pre-order sales, yesterday there were more than 13 million visits to AT&T's website where customers can check to see if they are eligible to upgrade to a new phone; that number is about 3-times higher than the previous record for eligibility upgrade checks in one day."

Clicking the "Pre-order Now" button on AT&T's website Wednesday morning provided a notice that simply read "Pre-orders for iPhone temporarily suspended." No further details were provided.

The ten-times-greater demand figure was also cited in Germany, where iPhone 4 preorders have also far exceeded that of the iPhone 3GS in 2009.

In addition, some who have attempted to purchase a phone through AT&T's website found that it reverted back to pre-iPhone 4 availability and pricing of the iPhone 3GS. The options showed a 16GB iPhone 3GS for $149, and a 32GB model for $199. The iPhone 3G was also shown for $99, and all three models were said to require a new 2-year contract.



AT&T completely sold out of iPhone 4 preorders on Tuesday, the first day of availability before next week's official launch.

The company said it was its busiest online sales day in history, ten times higher than for the iPhone 3GS. New orders were said to receive their handset on June 25 or later.

Meanwhile, rumors of an alleged security breach with AT&T continued to grow, with Gizmodo reporting on readers who say they were shown information that wasn't theirs on the company's website.



One reader attempting to cancel his premium Wi-Fi account was allegedly shown the wrong credit card type, number and expiration date, suggesting it may have been someone else's data. In the attached screenshot, parts of the credit card number were automatically redacted from view.



The report also alleged that the issues on AT&T's side have extended to Apple's website, where one customer was shown the wrong information -- including the account number, name and address of someone else. That reader said Apple's website pulled the information from AT&T in order to verify the shipping address for the handset.

Finally another reader said they were sent confirmation for an iPhone 4 order that they never placed.

"I thought it was fake at first but after checking the status on AT&T's website I knew it was a real order," they wrote. "Now I just wonder if it will come to my house."

AT&T earlier issued a statement to say that it is looking into the reports of various security issues surrounding iPhone preorders. The company said that previous incidents where information was allegedly displayed "did not include call-detail records, social security numbers, or credit card information."
post #2 of 76
I have to wonder if this isn't a malicious attack of some kind that has caused all this. It's hard to imagine it is just a technical screw up. But then again ...\
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post #3 of 76
What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).
post #4 of 76
This does not look good for AT&T. Have they never learned? Every year, they can't properly prepare for the demand the iPhone gets around launch time. I think they're done. The most annoying part is iTunes activation after the purchase. I am dreading that part again, but we all know its going to happen.
post #5 of 76
Quote:
Originally Posted by AppleInsider View Post

AT&T continued to grow, with Gizmodo reporting on readers who say they were shown i
Finally another reader said they were sent confirmation for an iPhone 4 order that they never placed.

"I thought it was fake at first but after checking the status on AT&T's website I knew it was a real order," they wrote. "Now I just wonder if it will come to my house."

Heck, send a free one to my house!
post #6 of 76
Yes, for a while, my order had the wrong cell number. Then I have received numerous in-store pickup notifications of both 16 and 32 phones. I hope someone has misreserved a white one for me!
post #7 of 76
Quote:
Originally Posted by daving313 View Post

What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).


awesome Evo, did you get the detachable face version?
post #8 of 76
No issues here.
post #9 of 76
Quote:
Originally Posted by CrizzoDesigns View Post

awesome Evo, did you get the detachable face version?

Nope, mine's in perfect shape. Much better than my cracked corners white iPhone 3GS after 1 month of use (with no abuse)!
post #10 of 76
Quote:
Originally Posted by digitalclips View Post

I have to wonder if this isn't a malicious attack of some kind that has caused all this. It's hard to imagine it is just a technical screw up. But then again ...\

Sounds like server overload in conjunction with sloppy programming. Under normal conditions the server sends you a cookie which tracks you through your session. When the server gets overloaded it fails to read the cookie or issue it and then does a search on " " and there are other people with a cookie of the same value of " " as well. The sloppy programming part is that the server actually allows blank or broken sessions to be valid.

One reason you see really long sessions values in the URL string with big time jsp deployments. It's ugly, but that way you don't have to depend solely on a cookie for the session value.

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post #11 of 76
I ordered an iPhone 4 last night for the wife through Apple and it went through as smoothly as normal. I got the standard thank you screen after completion and got the immediate order acknowledgement email. Thanks Apple
post #12 of 76
Where's the fire? This stuff is nothing new...Apple and ATT have been dealing with the same problems every time a new iPhone comes out. I'm sure they have all hands on deck and yet it still happens.

I have no great love for ATT, but when was the last time you saw his kind of one day demand for any other smart phone? Verizon, sprint, or tmobile have never dealt with this before.....my guess is that they would fall flat on their faces.

I got my order in with no problem...I little slow perhaps, but no issues otherwise. Each year the articles come out slamming Apple and ATT, and yet we all still stand in long lines or crash their servers with our frantic orders.
post #13 of 76
Okay, when do we start blaming Verizon, T-Mobile and Sprint and stating conspiracy theories, like them hiring people to do a DoS attack on AT&T's servers?
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post #14 of 76
Quote:
Originally Posted by spudit View Post


I have no great love for ATT, but when was the last time you saw his kind of one day demand for any other smart phone

Remember the Instinct? lol, did you see where Sprint redacted its EVO sales numbers?
post #15 of 76
Quote:
Originally Posted by solipsism View Post

Okay, when do we start blaming Verizon, T-Mobile and Sprint and stating conspiracy theories, like them hiring people to do a DoS attack on AT&T's servers?

Gotta blame AT&T for this mess... Im just glad my transaction went smooth. Maybe demand played a factor, too.
post #16 of 76
I'm not saying that Verizon's system could have handled the onslaught of orders without incident, but this snafu is ridiculous.
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post #17 of 76
Quote:
Originally Posted by daving313 View Post

What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).

And a sweet 3 hour battery life!
post #18 of 76
Quote:
Originally Posted by spudit View Post

Where's the fire? This stuff is nothing new...Apple and ATT have been dealing with the same problems every time a new iPhone comes out. I'm sure they have all hands on deck and yet it still happens.

I have no great love for ATT, but when was the last time you saw his kind of one day demand for any other smart phone? Verizon, sprint, or tmobile have never dealt with this before.....my guess is that they would fall flat on their faces.

I got my order in with no problem...I little slow perhaps, but no issues otherwise. Each year the articles come out slamming Apple and ATT, and yet we all still stand in long lines or crash their servers with our frantic orders.

No kidding. All of a sudden everyone has so much experience at running multinational corporations and IT departments that it allows them to tell us what such companies should be and shouldn't be doing at this time. I think we are clearly much better served if they log off the forum and forward their resumes over to AT&T and Apple as quickly as possible. They may be our only hope.
post #19 of 76
Quote:
Originally Posted by daving313 View Post

What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).

Good for you! Don't forget that extra special feature of the worst battery to exist in a smart-phone! Your Evo won't do you any good when it is dead half way through the day.
post #20 of 76
Quote:
Originally Posted by Richardlwolff View Post

I ordered an iPhone 4 last night for the wife through Apple and it went through as smoothly as normal. I got the standard thank you screen after completion and got the immediate order acknowledgement email. Thanks Apple

I also had no problems last night through Apple's website. However, a friend of mine did experience the problem reported in this article in which the wrong account information was displayed. Obviously a glitch on AT&Ts side. I am having mine delivered because I have no interest standing in a line, even if they claim it is "reserved."
post #21 of 76
Quote:
Originally Posted by Postulant View Post

Remember the Instinct? lol, did you see where Sprint redacted its EVO sales numbers?

OMG! 66k units!!!
http://www.mobilecrunch.com/2010/06/...sales-numbers/
Quote:
Originally Posted by Postulant View Post

Gotta blame AT&T for this mess... Im just glad my transaction went smooth. Maybe demand played a factor, too.

I certainly put blame on them, but also on others, including the customers (myself included) that expected it go as smoothly as any other day.

They finally charged my account, it shows up and the Back-Order listing is still at '1'. Won't get excited again until it actually shows it has shipped.
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post #22 of 76
Quote:
Originally Posted by daving313 View Post

What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).

That's interesting, from reports the EVO is a big POS, terrible camera, terrible battery life, paying for 4G service even though 99% of the customers don't have it, screens peeling apart, heats up like a waffle iron, ungrounded touch sensors... grats on your awesome phone!

On the other hand I'm glad I got my pre-order in early, sadly it had MY credit card info on it haha

I really don't trust gizmodo's reporting though, I wouldn't be too surprised if this turned out to be bullshit.
post #23 of 76
Quote:
Originally Posted by Proximityeffect View Post

And a sweet 3 hour battery life!

Quote:
Originally Posted by hillstones View Post

Good for you! Don't forget that extra special feature of the worst battery to exist in a smart-phone! Your Evo won't do you any good when it is dead half way through the day.

Wow. Quite exaggerated posts there. My battery life is actually fine. I charged it to 100% before I left work yesterday. Used some 4G on the bus home, some this morning, little bit of navigation and other web browsing, texting, calls, etc. and I'm down to 54%. But I'll let you believe what you want, at least I can place a call now in Chicago :-)

Might want to re-evaluate how much you read into Engadget rumor mongling!
post #24 of 76
Quote:
Originally Posted by AdamIIGS View Post

That's interesting, from reports the EVO is a big POS, terrible camera, terrible battery life, paying for 4G service even though 99% of the customers don't have it, screens peeling apart, heats up like a waffle iron, ungrounded touch sensors... grats on your awesome phone!

All news to me! Heats up like a waffle iron? Screen's peeling apart? Apple always releases products where not a single unit has a quality defect?

My screen wasn't even level on my 3GS!

And I do love my 4G service, even paying extra for it is cheaper than AT&T :-)
post #25 of 76
Quote:
Originally Posted by daving313 View Post

Wow. Quite exaggerated posts there. My battery life is actually fine. I charged it to 100% before I left work yesterday. Used some 4G on the bus home, some this morning, little bit of navigation and other web browsing, texting, calls, etc. and I'm down to 54%. But I'll let you believe what you want, at least I can place a call now in Chicago :-)

Might want to re-evaluate how much you read into Engadget rumor mongling!

And this is with 4G on the entire time, not turning it on-and-off for intermittant use? How much time have you actually spent using it according to the Android stats? What are the power drain percentages with 4G on according to Android (I'd like to compare with Nexus One)?
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post #26 of 76
Why gizmodo? This is a revenge campaign.
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post #27 of 76
Quote:
Originally Posted by solipsism View Post

OMG! 66k units!!!
http://www.mobilecrunch.com/2010/06/...sales-numbers/

From the article:

"(Note that, as far as I know, this number only accounts for Sprint stores not third party sellers like WalMart, RadioShack, etc. Even then, this number could be incorrect, depending on how the employee uncovered the number and any updating latency involved. I doubt Sprints going to confirm its accuracy, so take it with a grain of salt.)"

I'm done festering with you folks now, enjoy your day!
post #28 of 76
It was amazing the ordeal I went through to try to get my iPhone 4 ordered at an AT&T store in Spokane Wa. I was at the store 90 minutes after they opened. They had only pre-ordered about 50 in that time. When it was my turn, their whole system went down. After about 45 mins of trying to get it done, they took my order manually and were going to enter it last night. I got the call from the young lady who was helping me last night and she told me my debt card was "not valid". I called my bank and they said my account had not turned down any request for transaction which meant the AT?&T payment system was down. Long story short... I never did get my phone ordered! :-(
post #29 of 76
Quote:
Originally Posted by daving313 View Post

What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).

glad you did, too. that's one less cry baby we have to worry about.
post #30 of 76
Quote:
Originally Posted by digitalclips View Post

I have to wonder if this isn't a malicious attack of some kind that has caused all this. It's hard to imagine it is just a technical screw up. But then again ...\

Isn't AT&T using macs? this isn't supposed to happen.
post #31 of 76
Quote:
Originally Posted by daving313 View Post

All news to me! Heats up like a waffle iron? Screen's peeling apart? Apple always releases products where not a single unit has a quality defect?

My screen wasn't even level on my 3GS!

And I do love my 4G service, even paying extra for it is cheaper than AT&T :-)

What speeds do you get on 4G? Just curious.
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post #32 of 76
Quote:
Originally Posted by solipsism View Post

And this is with 4G on the entire time, not turning it on-and-off for intermittant use? How much time have you actually spent using it according to the Android stats? What are the power drain percentages with 4G on according to Android (I'd like to compare with Nexus One)?

I think 4G only consumes an inordinate amount of power if a 4G network is not available because it would be constantly searching for one.
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post #33 of 76
yes, it was a security breach.
they didn't suspend orders because they pre-sold 5x their allotment yesterday... honest.

i bet 25 TIMES as many iPhone4's sell during launch than EVO's did, but then again, ATT isn't charging 97% of americans an extra 10 bucks a month for features they can't use.
post #34 of 76
Quote:
Originally Posted by cmf2 View Post

I think 4G only consumes an inordinate amount of power if a 4G network is not available because it would be constantly searching for one.

I'm sure that is an issue, but WiMAX is much newer and more power hungry than UMTS. Plus, with so few chipmakers focusing on this technology and producing so few chip in comparison it's likely to be considerably less refined than it could be.
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post #35 of 76
You know when you're in line at the supermarket, with about 4-5 people in front of you. Then a new line opens up and the cashier yells, "I'll take who's next in line." The people in front of you rush to the new line, leaving you with a cashier who's all yours.

That's why I'm sticking with AT&T. The Verizon line will open up, everyone will rush over, and then leave me as the only AT&T customer on its network. Imagine how fast my 3G will be!
post #36 of 76
Quote:
Originally Posted by desarc View Post

yes, it was a security breach.
they didn't suspend orders because they pre-sold 5x their allotment yesterday... honest.

i bet 25 TIMES as many iPhone4's sell during launch than EVO's did, but then again, ATT isn't charging 97% of americans an extra 10 bucks a month for features they can't use.

Then why do they charge for voice calls? Certainly wasn't a feature I could use on AT&T!
post #37 of 76
Quote:
Originally Posted by daving313 View Post

Then why do they charge for voice calls? Certainly wasn't a feature I could use on AT&T!

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post #38 of 76
Good job AT&T for giving even more of our personal information out to strangers! Why is it that you don't hear this happening to Sprint or Verizon? Uhh because they aren't horrible! Gosh AT&T may be the new criKit.
post #39 of 76
Quote:
Originally Posted by macinthe408 View Post

You know when you're in line at the supermarket, with about 4-5 people in front of you. Then a new line opens up and the cashier yells, "I'll take who's next in line." The people in front of you rush to the new line, leaving you with a cashier who's all yours.

That's why I'm sticking with AT&T. The Verizon line will open up, everyone will rush over, and then leave me as the only AT&T customer on its network. Imagine how fast my 3G will be!

Hahahahahaha
post #40 of 76
Quote:
Originally Posted by daving313 View Post

What a mess...! Glad I went with my Sprint Evo. Great service, great device, no security breaches, and no iPhone 4 lottery (and a ton cheaper per month to boot!).

Yet another troll to add to add to my ignore list. Why are you a member of this forum?
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