Originally Posted by FlashmanBurgess
Im hearing on the news that some AT&T customers are being allowed to pick up their phones in California, so i jumped on a support chat with AT&T to see what they had to say.
Here's what I went through, and some people wonder why I don't like AT&T.
Anoop L: Welcome to AT&T Premier Support. I am reading your question and will be right with you.
Anoop L: To clarify, you want to know when you can pre-order your new iPhone 4. Is that correct?
Paul: no, I've ordered it already and it's come in today, I want to know why I can't go get it.
Anoop L: I'd be more than happy to assist you with this.
Anoop L: iPhone 4 will begin arriving this week for customers who pre-ordered. We will send an email when each order has shipped.
Paul: I have gotten the notice already that it shipped, and it's at the store now, but they said I cant pick it up till tomorrow
Anoop L: Alright.
Anoop L: Its because of iPhone 4 is not lunched till yet, It will be lunched on June 29, 2010. After that you can pick your iPhone 4.
Paul: What? Where are you getting this information. AT&T customer support doesn't even know the dates of the iPhone 4 release. Can I speak to a manager. Official release is Tomorrow the 24th.
Paul: My phone is at the store right this very minute.
Anoop L: Yes, you are correct, it has released today, however, iPhone 4 will begin arriving this week for customers who pre-ordered. We will send an email when each order has shipped.
Paul: Are you listening to me? MY PHONE HAS arrived. It's at the store RIGHT NOW. I want to know why I can't drive down there and pick it up. Clearly you are not the right person to be speaking with.
Paul: thank you
Anoop L: AT&T retail representatives will begin calling customers this week to let them know their iPhone 4 is available for pick up in the store.
Anoop L: Have I resolved your concern today?
Paul: not even close.