or Connect
AppleInsider › Forums › Mobile › iPhone › Some iPhone 4 launch units lose signal when held with left hand
New Posts  All Forums:Forum Nav:

Some iPhone 4 launch units lose signal when held with left hand - Page 7

post #241 of 446
Quote:
Originally Posted by lvidal View Post

Of course the signal it's going to drop if you touch the border, It's an antenna, and every antenna in every device that uses one does act like that when you touch it. Every cellular device says "do not touch the antenna".

This thing isn't an issue at all. It's a normal behavior. It is solved with any non-conductive case, like almost any iPhone case. Like the Apple Bumber.

And if you are going to complain that you don't want to use a case then you are a complete stupid that doesn't protect your purchases.

That's a good joke.
Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
Reply
Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
Reply
post #242 of 446
Quote:
Originally Posted by aplnub View Post

I have this problem and I am a left handed phone user!

However, it does it on both my hands.

Then it can only means that the new iphone is allergic to lefties, that is now a scientific fact!

P.S.: Both mine and my wife's new iphones have none of this issue. But then again, we're both righties.
post #243 of 446
Quote:
Originally Posted by digitalclips View Post

Noooo, he used the antennae!

An antenna? I don't know much, but that doesn't sound very satisfying for anyone, especially not Ms. Scarlett. She's been around
post #244 of 446
I am experiencing this same problem on my iPhone 4 as well. I don't completely lose signal, but the bars do drop. I went to a friend who has a 3GS running the latest software in the 3.x series and his phone does the same thing so it doesn't seem to be an iOS 4 problem or specific to the iPhone 4. He keeps a cover on his phone as I did with my 3GS. We took the cover off and held the phone as described by most on this forum.
post #245 of 446
lol i just saw a comment on a youtube vid that said this was a special treat from the dead foxconn employees

ah, the internet.
post #246 of 446
ha Glad u guys are working out the bugs in the states i now see why apple saved the best for the last LOL

just joking

Canadian
post #247 of 446
IANAEE (I am not an electronics engineer) but if this is a software issue as some are reporting Apple has admitted to, then perhaps the system is supposed to dynamically adjust the impedance of the antennas when touched and the software isn't doing this properly (yet).
post #248 of 446
Quote:
Originally Posted by jragosta View Post

That's nice. Now, show me where the statistics are that show the prevalence of the problem. Apple is rumored to sell up to 1 M iPhone 4 phones today (I don't believe it - I doubt if they have the supply for 4 M, but it will clearly be in the 500,000+ range). A few dozen reports of a problem is not a life or death matter. As soon as there are some statistically valid figures, we'll have an idea how big the problem is.

Calling someone dimwitted simply because they propose waiting for data before panicking is foolish.

There is no data on the number of handsets afflicted by the problem, or how limited or widespread the problem actually is, but I think you'd struggle to find anyone who has asserted it's "a life or death matter." Nevertheless, some recent buyers are unhappy but I expect that Apple will replace any defective handsets.

The "dimwitted" poster asserted that he had yet to see any evidence of calls being dropped because of the deteriorating signal issues when there were numerous reports on this thread, other threads on this forum, and many included video links demonstrating the problem. He hadn't bothered to read the thread on which he was commenting. That was dim and witless.
post #249 of 446
CNET reporting the issue as well with more than a few phones:

http://www.youtube.com/watch?v=pGxENOp4XUQ

post #250 of 446
I was wondering why there were so many good reviews of the phone. My call quality sucks.

As a few tests, I have a nice spot at my desk with perfect reception and full bars.

My 4g in my left hand will fail to get emails, and calls have terrible quality. While getting emails, the phone will drop back to Edge mode before being unable to contact the server.
post #251 of 446
Quote:
Originally Posted by moofrank View Post

I was wondering why there were so many good reviews of the phone. My call quality sucks.

As a few tests, I have a nice spot at my desk with perfect reception and full bars.

My 4g in my left hand will fail to get emails, and calls have terrible quality. While getting emails, the phone will drop back to Edge mode before being unable to contact the server.

I think you're doing it wrong.
post #252 of 446
I've decided not to read the entire thread, I just wanted to let some of you folks know what the problem most likely is and to let you know that it isn't the major disaster most are making it out to be.

Physics dictates that you don't want to complete a circuit with your own body to make something work. You also don't want your to be body part of a circuit if it will work perfectly fine without you.

The easiest way to prevent this problem from happening is to coat the stainless steel with some thin poly coating as part of the manufacturing process. My guess is, that was what Apple intended (and probably did with the vast majority of those manufactured) but (and for those who have ever worked in a factory, you know this sometimes happens, no matter how good your processes) somebody mixed up coated parts with uncoated parts. I don't know if this was a few boxes or most of the first run shipments, but it's a problem easily corrected with future manufacturing.

Obviously those who got uncoated antennas will have to put a bumper on it or return it (and I feel your pain) but the problem will go away very quickly.

I doubt it's a software problem if it only happens physically with some of the iPhones. Either way, Apple will receive a minor black eye with this one as it will dull some of the excitement for early buyers.

If the yellow screens go away with usage as predicted (the glue merely has to dry) no one will much care about this news a couple of weeks from now.
post #253 of 446
Quote:
Originally Posted by Mazda 3s View Post

CNET reporting the issue as well with more than a few phones:

http://www.youtube.com/watch?v=pGxENOp4XUQ


So, CNET were able to "consistently reproduce the problem" with the several iPhones they could get their mitts on. While it's hardly a statistically significant sample size, it's suggestive that the problem is not limited to a small fraction of handsets. Apple's well-earned rep for customer service leads me to believe that they will readily replace those handsets exhibiting the problem. Encouraging users to spend an additional $30 for a problem solving rubber bumper is not a resolution I'd ever expect Apple to pursue

Engadget reported that one of their handsets has the problem, but not the other. So clearly not all handsets exhibit the problem. It remains to be seen how many.
post #254 of 446
Quote:
Originally Posted by Mazda 3s View Post

CNET reporting the issue as well with more than a few phones:

http://www.youtube.com/watch?v=pGxENOp4XUQ


Interesting clip. They are reporting an issue to varying degrees with all seven of their iPhones. It's pretty clear that this is a significant manufacturing issue and not relegated to a few faulty iPhones.
post #255 of 446
Quote:
Originally Posted by anwerman View Post

I've decided not to read the entire thread, I just wanted to let some of you folks know what the problem most likely is and to let you know that it isn't the major disaster most are making it out to be.

Physics dictates that you don't want to complete a circuit with your own body to make something work. You also don't want your to be body part of a circuit if it will work perfectly fine without you.

The easiest way to prevent this problem from happening is to coat the stainless steel with some thin poly coating as part of the manufacturing process. My guess is, that was what Apple intended (and probably did with the vast majority of those manufactured) but (and for those who have ever worked in a factory, you know this sometimes happens, no matter how good your processes) somebody mixed up coated parts with uncoated parts. I don't know if this was a few boxes or most of the first run shipments, but it's a problem easily corrected with future manufacturing.

Obviously those who got uncoated antennas will have to put a bumper on it or return it (and I feel your pain) but the problem will go away very quickly.

I doubt it's a software problem if it only happens physically with some of the iPhones. Either way, Apple will receive a minor black eye with this one as it will dull some of the excitement for early buyers.

If the yellow screens go away with usage as predicted (the glue merely has to dry) no one will much care about this news a couple of weeks from now.

Completely agree. I do not see this being a problem in the weeks/months ahead.
post #256 of 446
Quote:
Originally Posted by anwerman View Post

I've decided not to read the entire thread, I just wanted to let some of you folks know what the problem most likely is and to let you know that it isn't the major disaster most are making it out to be.

Physics dictates that you don't want to complete a circuit with your own body to make something work. You also don't want your to be body part of a circuit if it will work perfectly fine without you.

The easiest way to prevent this problem from happening is to coat the stainless steel with some thin poly coating as part of the manufacturing process. My guess is, that was what Apple intended (and probably did with the vast majority of those manufactured) but (and for those who have ever worked in a factory, you know this sometimes happens, no matter how good your processes) somebody mixed up coated parts with uncoated parts. I don't know if this was a few boxes or most of the first run shipments, but it's a problem easily corrected with future manufacturing.

Obviously those who got uncoated antennas will have to put a bumper on it or return it (and I feel your pain) but the problem will go away very quickly.

I doubt it's a software problem if it only happens physically with some of the iPhones. Either way, Apple will receive a minor black eye with this one as it will dull some of the excitement for early buyers.

If the yellow screens go away with usage as predicted (the glue merely has to dry) no one will much care about this news a couple of weeks from now.

From all that has been said in this thread here today, as well as many other tech sites, and just piecing together common sense, I think you are right on the money. I believe this is exactly how it will turn out. And it was time well saved not to read all the previous posts.
post #257 of 446
Quote:
Originally Posted by MsScotch View Post

For what it is worth, since many people seem to be worried about it, I got my iPhone 4 yesterday morning and have had no issues whatsoever. I know this is just my experience, but it means all units are not affected!

I think you mean "not all units are affected" :-) changes the meaning slightly
post #258 of 446
Quote:
Originally Posted by patroll View Post

I think you mean "not all units are affected" :-) changes the meaning slightly

Actually it changes it alot, we can only wish that all units are not affected.
post #259 of 446
I was reading about this issue on many websites, and on one of them, a guy coupled the bottom left corner of the iPhone 3GS and it does the same thing, there is gradual signal lost to no bars. So I tried to replicate this on my own 3GS and I found that is happens to the 3GS as well.... So maybe this is not a new issue with the iPhone 4 antenna design. Can others try it and post their findings?
post #260 of 446
Just got my iPhone 4 about 2 hours ago... Brilliant!! No issues. Screen is beautiful and the bars issue is not present on my phone.


Love it.
post #261 of 446
Sorry, I haven't read all the thread but I'd like to say that the new iPhone is quite simply stunning and the screen no longer looks digital as such it looks more, to use an analogy, analogue. It's remarkable. It's the first screen I have seen that no longer looks like a computer screen as such.

So, I am thrilled with it and delighted that Apple got there first. They recognized that once you get to a certain point a whole new experience happens. That blows out of the water having say, an extra inch of screen real estate.

So it is with dismay that as far as my experiences have appeared to show that there is a fundamental design or construction fault with what I think will turn out to be very large numbers of 4's. Having repeatedly tested holding the lower part of the phone in my palm and then holding the phone higher up or not all and to have had with such consistency such a major disruption in signal spells real difficulties for both Apple and users who don't want cases.

Over the years I've had iPhones I only seldomly have used a case. They add bulk and weight, they often collect dirt, they can scratch your phone, take away from the aesthetics, make mounts for cars etc not fit and perhaps the worst of all make you complacent about looking after your phone.

That said, I with this phone will have to as things stand get one, as resting the phone in the palm of my hand is for me the only natural and comfortable way to use it the vast majority of the time.

Maybe Apple's "patch" will solve this issue soon. I'm hopefull that it'll be resolved quickly but a few words from Steve's email account would still be welcome.

Personally, before I buy a case I'm going to try a small piece of electrical tape over the bottom left gap and see if that helps.
We are nurturing a nightmare that will haunt our children, and kill theirs.
Reply
We are nurturing a nightmare that will haunt our children, and kill theirs.
Reply
post #262 of 446
Quote:
Originally Posted by Hogan View Post

Please spend less time making points that have already been fully adressed on this thread, this forum and elsewhere. In short, it was clearly demonstrated that calls are dropped by handsets afflicted with the reported problem.. clearly and categorically... on this thread and others on the forum.

So, just apply yourself for a few minutes and actually read the damn thread in which you post. You are wasting time.

Again, perhaps it is *you* that should basically stop telling others what to do and how to post. You are being rude, and contributing nothing to the debate/conversation at all yet you are accusing me of the same? Get a grip.

At the time I posted, what I said was accurate, other than replying to your persistent attempts to insult me, I haven't bothered reading the thread after that, since everyone is blathering about stuff they don't understand and contributing very little information wise.

So stop making everything personal and running me down (please), and the whole thread will be better off. You should be asking yourself what kind of a person is it that feels they have to "police" the thread and insult others and why you fall into that category. The personal insight you may gain is worth more than all the power you are feeling now by dumping on complete strangers over something you have almost no knowledge of.
post #263 of 446
Quote:
Originally Posted by Yosh01 View Post

Meanwhile, there were a few hundred unsuspecting people in line waiting to pick up their probably defective iPhones.

Not getting your iPhone today may be a blessing.

I can get my phone to drop to no bars if I try hard enough but it doesn't happen just holding the phone as I usually do.

I would get the device today anyway given that one of two things will happen:

1) You get a new phone when a hardware fix is available.
2) You get a gift card and probably a free bumper.

I was intending on a good case anyway and a new phone a couple months from now or a gift card or both would be fine.

Sure 600,000 checks is a lot to write but my belief is that Apple would do it rather than suffer the blow to its reputation.
post #264 of 446
Quote:
Originally Posted by Hands Sandon View Post

Sorry, I haven't read all the thread but I'd like to say that the new iPhone is quite simply stunning and the screen no longer looks digital as such it looks more, to use an analogy, analogue. It's remarkable. It's the first screen I have seen that no longer looks like a computer screen as such.

So, I am thrilled with it and delighted that Apple got there first. They recognized that once you get to a certain point a whole new experience happens. That blows out of the water having say, an extra inch of screen real estate.

So it is with dismay that as far as my experiences have appeared to show that there is a fundamental design or construction fault with what I think will turn out to be very large numbers of 4's. Having repeatedly tested holding the lower part of the phone in my palm and then holding the phone higher up or not all and to have had with such consistency such a major disruption in signal spells real difficulties for both Apple and users who don't want cases.

Over the years I've had iPhones I only seldomly have used a case. They add bulk and weight, they often collect dirt, they can scratch your phone, take away from the aesthetics, make mounts for cars etc not fit and perhaps the worst of all make you complacent about looking after your phone.

That said, I with this phone will have to as things stand get one, as resting the phone in the palm of my hand is for me the only natural and comfortable way to use it the vast majority of the time.

Maybe Apple's "patch" will solve this issue soon. I'm hopefull that it'll be resolved quickly but a few words from Steve's email account would still be welcome.

Personally, before I buy a case I'm going to try a small piece of electrical tape over the bottom left gap and see if that helps.

That doesn't sound like a very aesthetically pleasing solution.
post #265 of 446
Quote:
Originally Posted by DJinTX View Post

That doesn't sound like a very aesthetically pleasing solution.

It wouldn't be, no.
We are nurturing a nightmare that will haunt our children, and kill theirs.
Reply
We are nurturing a nightmare that will haunt our children, and kill theirs.
Reply
post #266 of 446
Quote:
Originally Posted by alessio21 View Post

i just talked to an apple rep and he said wow i didnt realize till now i just tried on an iphone 4 we have here then said hmm ill get a senior advisor the senior advisor said that they have been making reports to the engineering dept all morning and i would get a call back from them on what they r gonna do to resolve this

Run-on sentences are fun.
post #267 of 446
Quote:
Originally Posted by nht View Post

I can get my phone to drop to no bars if I try hard enough but it doesn't happen just holding the phone as I usually do.

I would get the device today anyway given that one of two things will happen:

1) You get a new phone when a hardware fix is available.
2) You get a gift card and probably a free bumper.

I was intending on a good case anyway and a new phone a couple months from now or a gift card or both would be fine.

Sure 600,000 checks is a lot to write but my belief is that Apple would do it rather than suffer the blow to its reputation.

Please stop saying "free bumper" as a solution. Several other users have said this alot also, and it is not an option. I don't want to hear the phrase ever again if at all possible. Not even if they pair it with a gift card. The actual problem needs to be fixed. I don't want compensation, and I don't want to be forced to use a case to make it work.

If this is not a software issue so that they can fix it by tweaking how the cell radios function, or manage power, or some other software issue that they can fix through software update, then the only solution is for Apple to replace any malfunctioning units.

It is as simple as that.
post #268 of 446
Quote:
Originally Posted by Hands Sandon View Post

Personally, before I buy a case I'm going to try a small piece of electrical tape over the bottom left gap and see if that helps.

If that works maybe clear nail polish might also work. I'd probably just cover the entire lower antenna...very carefully.
post #269 of 446
Got a new one in our office yesterday- Tested the phone and it exhibits the same issues that have been reported. I ordered the bumper with the phone, but who the hell knows when that will show up.

Yes, this is an issue...but without using it for awhile it remains to be seen how seriously the service will be affected. AT&T/Apple have plenty of these issues already with the iPhones out there.

I don't give a hoot what the bars say....will this happen often in real-life, everyday usage?? I've had full bars on the 3GS and not been able to make/receive calls a few times a week. All the iphones (3G/3GS) we have in our office have these same issues. Is is the phone or the service? Both.

They (Apple) have stressed the 'Enterprise' features, but if you cannot make a phone call...who gives a crap about the extra stuff. The Phone part of the iPhone sucks- It remains to be seen just How Bad it will be with iphone4. Did I order one? Yes. I'm not a hater...I'm just tired of being disappointed.
post #270 of 446
Quote:
Originally Posted by nht View Post

If that works maybe clear nail polish might also work. I'd probably just cover the entire lower antenna...very carefully.

First of all, why would you do that? Spending $200 - $300 for a phone that shouldn't have any design issues (we should be going forward, not backward) just to paint nail polish on!?!?! That's ghetto.

Second of all, nail polish will just come off quickly anyway. And your pockets/pants/hands will smell like nail polish.
post #271 of 446
Well, after waiting 5 hours in line for my iPhone4, I was actually surprised by the reception issue. Clear as day, when holding in my left hand and focusing on the bottom-left corner of the phone, the bars do in fact begin to slowly disappear. But here is the kicker... so far, it does not seem to affect my phone calls. I can still make/receive calls just fine. I'm going to wait to see what Apple comes up with on this before I kick & scream like certain other posters.

On the review side, this is a downright phenomenal piece of software & hardware engineering. The call quality is so much better than my old 2g iPhone and (in San Francisco) I was getting 5-bars and the 3G network was very stable and fast. The retina display is as advertised. Very sweet!

The dropped-bars issue will warrant my continued attention and I'll post later next week. I'll put my faith that Apple has an idea what's going on for the time being as I had ALWAYS had excellent service and they back up their products verbatim. I'm curious about the result.

Until then, I'll continue enjoying this wonderful piece of technology.
post #272 of 446
Quote:
Originally Posted by DJinTX View Post

Please stop saying "free bumper" as a solution. Several other users have said this alot also, and it is not an option. I don't want to hear the phrase ever again if at all possible. Not even if they pair it with a gift card. The actual problem needs to be fixed. I don't want compensation, and I don't want to be forced to use a case to make it work.

I'd guess that full refund might be offered too if it bothers folks that much.

Thus I am not adverse to folks kicking and screaming at Apple.
post #273 of 446
Quote:
Originally Posted by nht View Post

If that works maybe clear nail polish might also work. I'd probably just cover the entire lower antenna...very carefully.

Maybe try a small test area first, let it dry, and make sure you can get it off ok without damaging the phone. If it works out please pm me. Good luck!
We are nurturing a nightmare that will haunt our children, and kill theirs.
Reply
We are nurturing a nightmare that will haunt our children, and kill theirs.
Reply
post #274 of 446
Quote:
Originally Posted by nht View Post

If that works maybe clear nail polish might also work. I'd probably just cover the entire lower antenna...very carefully.

Awsome! Someone pays $499(unbundled price) for what is being hyped as the coolest phone on the market, then they have to put $2 nail polish on it every week if they want to make or receive calls.

No matter what type of media...movies, music, books, photos and web pages

look better and sound better on the Kindle Fire HD and HDX than any iPad

Reply

No matter what type of media...movies, music, books, photos and web pages

look better and sound better on the Kindle Fire HD and HDX than any iPad

Reply
post #275 of 446
Quote:
Originally Posted by RealityCheck View Post

My prediction is that this is a hardware problem, and that:

1) Apple will roll a new hardware revision that fixes this problem.
2) Those who bought the first batch will get free replacements.

I expect this to take several weeks.

Thanks. Now I can rest easy.
post #276 of 446
Quote:
Originally Posted by Hands Sandon View Post

Maybe try a small test area first, let it dry, and make sure you can get it off ok without damaging the phone. If it works out please pm me. Good luck!

Remember that the metal wrapping the exterior is supposed to be part of the antenna system, not just the bars on either side. My guess is combination of both skin contact with the bare metal AND blocking of the bars.
post #277 of 446
Quote:
Originally Posted by AppleInsider View Post

Some users have experienced poor signal and dropped calls when holding Apple's new iPhone 4 in their left hand, which makes their palm cover a seam that separates the device's two perimeter radio antennas.

When Apple announced the iPhone 4 earlier this month, the company revealed that the metal band around the outside of the device has breaks in it to allow the multiple antennas inside the device -- for cellular service, Wi-Fi, Bluetooth and more -- to establish connections. The larger metal piece on the right side of the phone serves as the GSM/UMTS cellular antenna, and the smaller portion on the left side is responsible for Bluetooth, Wi-Fi and GPS.

For some, covering -- or even just touching -- the point where the two antennas meet on the left side of the phone can cause loss of signal (via Insanely Great Mac) and even dropped calls. The reports suggest that the issue is worse than the problem described by Walt Mossberg of The Wall Street Journal.

In his review of the iPhone 4, Mossberg said that the device sometimes registers no bars, or fewer bars than the iPhone 3GS, even though a call can still be placed. He spoke with Apple about the issue, and the company said they are aware and are working on a patch to resolve it.

But as noted by Engadget, some users actually do lose reception and experience dropped calls when covering the antenna seam on the left side of the device, naturally done when holding the phone in one's left hand.

"One iPhone 4 demonstrated the issue every time it was held in our left hand (as a right-handed person is apt to do) so that our palm was essentially bridging the two antennas)," the report said.

It continued: "Bridging the two with a finger tip, however, didn't cause any issues with the reported reception. If we had to guess, we'd say that our conductive skin was acting to detune the antenna -- in fact, we've already managed to slowly kill two calls that way so it's not just an issue with software erroneously reporting an incorrect signal strength."



Others, however, have experienced the issue simply by touching the seam where the two antennas meet with a fingertip. However, the review unit given to the tech blog before the release of the iPhone 4 did not experience any of these issues, suggesting it does not apply to all handsets.

The report went on to note that the problems disappeared when the official rubber "bumper" protective case, sold by Apple for $29, is attached to the handset.

There shorting out the two antenas, dah. Is this so hard to figure out, there's a separation there for a resin because there's two antenas and there not supose to touch and your body is a conductor.
post #278 of 446
Quote:
Originally Posted by Hands Sandon View Post

Maybe try a small test area, let it dry, and make sure you can get it off ok without damaging the phone. If it works out please pm me. Good luck!

I work in a cinder-brick building, next to the windows. When my new G4 is sitting on the desk by the windows, I get 2-4 bars (weak signal to begin with). When I pick the iPhone up, with either hand, I not only drop bars .... it will begin to search for AT&T.

So, I'll confirm this problem for both left and right hands. If you are in an area with a weak signal - simply touching the iPhone may cause you to completely lose AT&T. This really bothered me, as I had near perfect coverage with Verizon - and I switched yesterday when my new G4 iPhone arrived.

Experimenting at my desk, I found that transparent tape HELPS, but does not alleviate the problem entirely. You still drop a bar or 2 with Scotch transparent tape. On a side note; as an experiment we took the cover off a GS and put it on the iPhone and held each one within inches of the other - with the non-conductive rubber boot on - the iPhone performed exactly like the now-naked GS.

But, let me emphasize - I work in an area known to have a weak AT&T signal. In my case, simply holding the iPhone in my hand was enough for me to drop a phone call 3x. With the rubber boot on, I maintained the 2-3 bars whether the phone was on the desk, or being held.

I would expect Apple to replace this hardare - we paid for good hardware. Paying an additional $30 for hardware in order to make their iPhone work; well, that's just wrong.
post #279 of 446
Nowadays everyone gets 5 BARS from their carrier just for reassurance!
post #280 of 446
Regrettably my new iPhone 4 has the signal issue. I do hope Apple comes out a resolution for this. I still love my iPhone 4. I am sure this will get resolved soon.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPhone
AppleInsider › Forums › Mobile › iPhone › Some iPhone 4 launch units lose signal when held with left hand