Originally Posted by antkm1
First of all, i have to say i'm glad Apple has come out and admitted there is an issue with the signal when you hold it certain ways. It's always nice to hear it from the horse's proverbial mouth.
Second, I can't say i'm too suprised by the response from Apple as well. Blame it on the technology why don't you?
For a company that prides itself to provide the most innovative user-freindly products that work every time you use it without problems, to provide products that are well designed, built and perform to the highest level of self scrutany, and for a company headed by a man that nit-picks every minor detail about a device and places the fear of god into it's designers and engineers to perfect it, i'm a little dissapointed by the excuses and solutions brough forth today.
Even Apple can't override the laws of physics.
Let's get it straight. There are TWO different iPhone 4 issues and Apple has commented on them separately:
1. The signal loss when the antenna is covered. This happens on every cell phone ever made and is controlled by the laws of physics. They could increase cell phone power to compensate, but the FCC wouldn't allow it (not to mention that then all the complainers would be talking about Apple's phones emitting too much radiation). For this issue, Apple's statement was that it's limited by physics and they can't do anything about that - so if it bothers you, you'll have to change the way you hold it. The same would be true of any other phone on the planet (yes, I know that some of you have never had problems with other phones, but some people never have problems with the new iPhone, either. Some people HAVE had problems with all types of phones).
2. A completely unrelated issue, apparently related to touching the antenna at or near where the two antennae approach each other. Probably due to a capacitance issue. Apple acknowledged this one, too, and told Mossberg that there will be a software fix. Many people (including myself) see the number of bars drop when touching the phone there, but signal quality (as measured by Speedtest) doesn't change. There are reports of dropped calls, but it's not yet clear that this is anything more than AT&T's behavior with heavy traffic.
#1 can't be fixed.
#2 is design related and needs to be fixed. Apple says software will fix it. Let's give them the chance to prove it before going on any campaigns.
IF the software patch doesn't fix #2, then Apple will need to do some design work. First priority would be to figure out what the problem is and then fix it so they don't produce 30 M bad phones. Then, the should repair or replace phones that are already in the wild. It's that simple.
If they wish, they might also offer a choice of a free bumper or a full refund, as well.
Apple has a history of high quality products and addressing problems when they come up. There's no reason to think this will be any different - but expecting Apple to violate the laws of physics is just unreasonable.