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Apple offers toll-free number to try out FaceTime on iPhone 4

post #1 of 51
Thread Starter 
Looking to test out FaceTime on your new iPhone 4 but don't know anyone else with the latest handset? Apple has provided a toll-free number for users to call and video chat with a company representative.

This week Apple sent out e-mails to customers, letting them know that they could try out FaceTime by calling the toll-free 1-888-FACETIME (322-3846) number. The hotline is available between 8 a.m. and 8 p.m. CDT.

"Want to try FaceTime? Give us a call," the note reads. "An Apple representative will show you the basics and a few advanced tips. Before you call, make sure you have a Wi-Fi connection."

A user who calls Apple will talk to a representative who asks questions about the FaceTime configuration and Wi-Fi connectivity. They will then engage in a FaceTime conversation, and explain all of the features of the open standard found in the iPhone 4.

FaceTime is a new open standard announced by Apple earlier this month alongside the introduction of iPhone 4. It requires Wi-Fi to operate, and currently is only available when using two iPhones.

No setup is required, and the feature is enabled while on a call with someone. Either the front or rear camera can be used with FaceTime.



Because it connects solely over Wi-Fi, FaceTime does not use cell minutes, even though it is originated during a cellular call.

Apple has made FaceTime an open standard, in hopes that it will connect with other services and devices beyond the iPhone 4. Major chat services like Skype and Google Talk have said they are paying attention to FaceTime, but currently have no plans to implement it in their own respective chat clients.
post #2 of 51
This is so gonna turn into appleroulette. It's magical!
GIGO. The truth in all of life.
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GIGO. The truth in all of life.
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post #3 of 51
Does anyone have the UK number? Unless of course Apple has decided to only provide the service to it's American customers.
iPad, Macbook Pro, iPhone, heck I even have iLife! :-)
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iPad, Macbook Pro, iPhone, heck I even have iLife! :-)
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post #4 of 51
Who's going to be the first lucky bastard at Apple who has a FaceTime chat with a hot chick in skimpy lingere?
post #5 of 51
Quote:
Originally Posted by Cubert View Post

Who's going to be the first lucky bastard at Apple who has a FaceTime chat with a hot chick in skimpy lingere?

Not quite along the lines of what I was thinking but I am sure there will be tales to tell from the group at Tech Support chosen for this duty.

Can't wait for the stories.
post #6 of 51
Quote:
Originally Posted by Cubert View Post

Who's going to be the first lucky bastard at Apple who has a FaceTime chat with a hot chick in skimpy lingere?

I'm not holding my breath on that one - and I assume you are talking about a chat roulette situation - and not making a statement about folks who answer the phones for apple - then again if apple had hot chicks in skimpy lingerie... more likely you accidentally get connected to one of those Ninjas we keep hearing about.

interesting that no other companies are looking into this - although in the case of a service such as Skype - that handles both audio and video - so how to bridge from a split cellular audio / WiFi video to a protocol that handles both could be an interesting challenge.

I wonder if you will be able to record a video call and or leave a video message (although the split audio/video thing comes to mind again).

Might make some interesting additions to the various late night phone chat services that are advertised on TV.

I would bet that more likely than a lucky chat roulette scenario - will will probably see some poor shmuck get a nude video conference from a drunken buddy at some inopportune time. or a message from Tiger Woods asking his girlfriend to Please, Please, wear a bag over your head before you answer so Elin doesn't see who you are.
post #7 of 51
Quote:
Originally Posted by Cubert View Post

Who's going to be the first lucky bastard at Apple who has a FaceTime chat with a hot chick in skimpy lingere?

No chance, that guy has to deal with dongs for 40 hours a week. It's like a full-time chat-roulette gig.


Sheldon
post #8 of 51
Oh No....

Imagine calling into an Apple tech via FaceTime, "coincidentally" as you witness a:

(fill in the blank...from Rated G to Rated X)
post #9 of 51
Maybe the guy who was on the other end of the phone for the "can you hear me now?" tests would consider this Apple job to be an upgrade.

http://www.youtube.com/watch?v=2SkeGC-5gXQ
post #10 of 51
Quote:
Originally Posted by quinney View Post

Maybe the guy who was on the other end of the phone for the "can you hear me now?" tests would consider this Apple job to be an upgrade.

http://www.youtube.com/watch?v=2SkeGC-5gXQ

New add will need to be - Can you see me know?
post #11 of 51
Quote:
1-888-FACETIME (332-3846) number

It's 322 - A is 2 on a standard keypad.

I also note when you call them they say this call may be monitored, then say apple does not permit you (the caller) to record the session.

Why are the rules different for apple than for us?
post #12 of 51
Quote:
Originally Posted by elpasi View Post

It's 322 - A is 2 on a standard keypad.

I also note when you call them they say this call may be monitored, then say apple does not permit you (the caller) to record the session.

Why are the rules different for apple than for us?

WE SUCK
that is why
face time will open free calls to the world

face or no face apple just shot a missile accross the bow of every carrier on the planet
whats in a name ? 
beatles
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whats in a name ? 
beatles
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post #13 of 51
The hotline is available between 8 a.m. and 8 p.m. CDT.

How come Central time zone? Are all US-based customer support centres in Texas?
post #14 of 51
I feel bad for people who have to test FaceTime with a toll free number. It does make me wonder if this could give a reemergence to the 900 number sexline crazy of the 90s.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #15 of 51
i think facetime is ridicules waste of time.
I for one don't want to see the other person I'm talkin to!
Sorry Apple!
post #16 of 51
Can apple really scale up to the demand of so many users that they may get calling them?

If sales are an indicator then this could turn out to be a big fiasco for Apple!
post #17 of 51
Quote:
Originally Posted by AppleInsider View Post

Because it connects solely over Wi-Fi, FaceTime does not use cell minutes, even though it is originated during a cellular call.

However, you home data usage via Wi-Fi is charged against your internet package. Most high speed internet services have limited data/month.

For example, my high speed internet express package includes 60GB of data/month. Our household usage has averaged over 1GB per day using my iPhone and 3 Macs. But now that my wife has gotten her iPad, usage is nearing the 1.5GB/day, although my 3g uses another 200MB/month on my iPhone data plan.

I recently installed SurplusMeter to monitor my own personal usage for the business side and tested iChat. It consumes about 5MB/min (down and up). Note that it is using the iSight camera which is VGA. One would expect a higher usage if you used the 5 megapixel iPhone 4 over the front facing camera.

It would be interesting to see what others are consuming. I know that with the iPad coming into the home, our internet usage has upped significantly. But hoping to get a couple more iPads and iPhones by Christmas, we may have to upgrade our internet package as well.
post #18 of 51
Quote:
Originally Posted by Cubert View Post

Who's going to be the first lucky bastard at Apple who has a FaceTime chat with a hot chick in skimpy lingere?

I would be happy to face chat with someone that could fix my ipad wifi problems.
post #19 of 51
Quote:
Originally Posted by 3goldens View Post

i think facetime is ridicules waste of time.
I for one don't want to see the other person I'm talkin to!
Sorry Apple!

Then you need more attractive friends
post #20 of 51
I did it. It's nifty and now I have a new friend from Apple.
post #21 of 51
Quote:
Originally Posted by 3goldens View Post

i think facetime is ridicules waste of time.
I for one don't want to see the other person I'm talkin to!
Sorry Apple!

Not even a hot chick in sexy lingerie?
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
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A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
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post #22 of 51
Quote:
Originally Posted by 3goldens View Post

i think facetime is ridicules waste of time.
I for one don't want to see the other person I'm talkin to!
Sorry Apple!

Don't think of it for the reasons they show (father on the road viewing wife and hump dumpling). Think of it as a great tool to show someone something you are describing, or to help out a parent do something.

Imagine guiding a parent through say hooking up their TV, you could be shown exactly what connections were on the back of it, and you could say plug it in "there".

It's a technical sharing tool, not a videoconferencing tool.
post #23 of 51
what happens if you dial *67 before calling someone with facetime? Does it mask your number?

imagine answering your phone for an unknown caller, load up facetime, and WOAH! BALLS!
post #24 of 51
Quote:
Originally Posted by pt123 View Post

I would be happy to face chat with someone that could fix my ipad wifi problems.

there is no camera on the iPad - and FaceTime depends on WiFi working first - so I am thinking no - FaceTime is not going to help an iPad WiFi problem.
post #25 of 51
Quote:
Originally Posted by Onhka View Post

However, you home data usage via Wi-Fi is charged against your internet package. Most high speed internet services have limited data/month.

For example, my high speed internet express package includes 60GB of data/month. Our household usage has averaged over 1GB per day using my iPhone and 3 Macs. But now that my wife has gotten her iPad, usage is nearing the 1.5GB/day, although my 3g uses another 200MB/month on my iPhone data plan.

I recently installed SurplusMeter to monitor my own personal usage for the business side and tested iChat. It consumes about 5MB/min (down and up). Note that it is using the iSight camera which is VGA. One would expect a higher usage if you used the 5 megapixel iPhone 4 over the front facing camera.

It would be interesting to see what others are consuming. I know that with the iPad coming into the home, our internet usage has upped significantly. But hoping to get a couple more iPads and iPhones by Christmas, we may have to upgrade our internet package as well.

I have heard rumors of Time Warner implementing data caps - but I think they would first have to give us some reporting on usage. I have no idea what my usage is but since I got NetFlix I am sure it has gone way up. will have to load that meter tool and see what happens - though I have so many computers I may not capture all the traffic - would have to collect data at my router to get that. (my work machine also has Mozy Pro online backup) - might not be too bad if they had rollover capacity - like roll over minutes with AT&T - if they had roll over capacity - that would be good for me - since I use more when traveling (at least via 3G anyway - maybe less direct wired and wireless).
post #26 of 51
Do you know who's the most excited about FaceTime? The Adult Entertainment industry... A new more, personal, and private mastubatory tool...
post #27 of 51
They asked if he had the following enabled:

Caller I.D.
WiFi
Push
Face Time

Hard-Core.
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Hard-Core.
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post #28 of 51
Yo! I'm thinking about starting a 1-900-FaceTime service... If you know any unemployed hot chicks send them over. If you're a venture capitalist, give me a holler! I need money to start it.
post #29 of 51
I just got of the video with them. Pretty sweet actually. Of course it helps that my Facetime instructor was Beautiful! I fell in love with her a little bit...

Wait wut?

I mean, she did an outstanding job! And it was like her eyes were calling to me with a force of which Vader would be proud!

Doh...I mean..

She was pretty and professional. She rocked my iPhone!

Damn it to hell!

Why does everything I write sound so perverted? I'm just sayin', I wouldn't kick her out of bed for eating Animal Crackers!

Oh I give up.
post #30 of 51
How did they know to use FaceTime as a name so it would match up perfectly with the telephone digits? That's just amazing!
post #31 of 51
Might be harder for folks to pretend to be listening.

And why has no one suggested how hazardous this is going to be for folks making phone calls while driving? or is the WiFi only leading people to think that it won't be used while driving? don't be too sure - I have had my notebook with 3G card setup to share internet to WiFi while driving - so technically it is possible.
post #32 of 51
Quote:
Originally Posted by lilgto64 View Post

I have heard rumors of Time Warner implementing data caps - but I think they would first have to give us some reporting on usage. I have no idea what my usage is but since I got NetFlix I am sure it has gone way up. will have to load that meter tool and see what happens - though I have so many computers I may not capture all the traffic - would have to collect data at my router to get that. (my work machine also has Mozy Pro online backup) - might not be too bad if they had rollover capacity - like roll over minutes with AT&T - if they had roll over capacity - that would be good for me - since I use more when traveling (at least via 3G anyway - maybe less direct wired and wireless).

I am on Rogers which has a portal to view our daily/monthly data usage for the household. I was under the impression that most of the ISPs offered the same service. And had maximum data volumes depending on which 'speed' package you bought.

I got SurplusMeter a couple of weeks ago which is a standalone utility. Am in the process of putting it on all the Macs to collect and monitor individual usages.

I know one thing. The faster the service, the more data I am consuming. And that is being compounded by each iteration of more powerful, faster Macs, iPhones and soon to be iPads that come along.
post #33 of 51
Quote:
Originally Posted by Onhka View Post

Most high speed internet services have limited data/month.l.

This is surprising to me. Can you point to some further information that "Most" (as in the most widely subscribed) service providers have data limits?

Thanks.
post #34 of 51
Quote:
Originally Posted by bartfat View Post

How did they know to use FaceTime as a name so it would match up perfectly with the telephone digits? That's just amazing!

Ummmm......

'FaceTime has 8 characters. The phone number has 7 characters after the area code. Doesn't sound like a perfect match to me.....
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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post #35 of 51
Quote:
Originally Posted by jragosta View Post

Ummmm......

'FaceTime has 8 characters. The phone number has 7 characters after the area code. Doesn't sound like a perfect match to me.....

1-888-FACETIM just doesn't sound quite right.

Maybe the 800 - 888 numbering system needs to be updated.

1-88-FACETIME would be 1-88-3233-8463

allowing 881, 882, 883, 884, etc would open more numbers - right - those aren't already being sued or reserved are they?
post #36 of 51
Quote:
Originally Posted by isaidso View Post

This is surprising to me. Can you point to some further information that "Most" (as in the most widely subscribed) service providers have data limits?

Thanks.

You'll be waiting for a while. This guy put me on his ignore list after I called him out for running his mouth and talking some bs like this
post #37 of 51
Cool... Now users can use FaceTime and a mirror to show those Apple reps the newly cracked back glass of all those accidentally dropped iPhone 4s.
"Why iPhone"... Hmmm?
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"Why iPhone"... Hmmm?
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post #38 of 51
Quote:
Originally Posted by lilgto64 View Post

I'm not holding my breath on that one - and I assume you are talking about a chat roulette situation - and not making a statement about folks who answer the phones for apple - then again if apple had hot chicks in skimpy lingerie... more likely you accidentally get connected to one of those Ninjas we keep hearing about.

interesting that no other companies are looking into this - although in the case of a service such as Skype - that handles both audio and video - so how to bridge from a split cellular audio / WiFi video to a protocol that handles both could be an interesting challenge.

I wonder if you will be able to record a video call and or leave a video message (although the split audio/video thing comes to mind again).

Might make some interesting additions to the various late night phone chat services that are advertised on TV.

I would bet that more likely than a lucky chat roulette scenario - will will probably see some poor shmuck get a nude video conference from a drunken buddy at some inopportune time. or a message from Tiger Woods asking his girlfriend to Please, Please, wear a bag over your head before you answer so Elin doesn't see who you are.

If Skype has any sense about them they will work feverishly to integrate facetime into their apps and service. If this takes off with other hardware manufacturers it will quickly outpace Skype as the best way to video chat with friends and family. If they can update their app to support it they will keep their loyal customers and gain a few that don't want to buy a new phone but like the idea of video chatting with family who have the hardware.
post #39 of 51
Quote:
If Skype has any sense about them they will work feverishly to integrate facetime into their apps and service. If this takes off with other hardware manufacturers it will quickly outpace Skype as the best way to video chat with friends and family. If they can update their app to support it they will keep their loyal customers and gain a few that don't want to buy a new phone but like the idea of video chatting with family who have the hardware.

Which is why I think it was so brilliant for Apple to open-source the entire technology stack. There will probably be multiple implementations within weeks. But only Apple's integrates with the actual voice call so you can turn a regular phonecall into a FaceTime session-- which is the most brilliant part about the whole feature, IMHO.

And it really works pretty seamlessly. It was way easier than getting iChat to consistently work, which leads me to believe we'll get that updated with FaceTime in 10.7.

With the iPad and FaceTime and all, Apple is really going ST:TNG lately.
post #40 of 51
This was great, very impressive. They showed me how to move the video window around, and how to lock the phone into an orientation (at the left in the multi-tasking window).

Well done!
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