Originally Posted by Ireland
I'll tell you what have done. They have told us to: "just don't hold it in that way". Or buy one of the many cases available.
If you are gullible enough then they have done the right thing for you, their customer. If you are being honest with yourself, they have just fucked up a product royally, and blamed you the customer for holding the product wrong. They have just kicked in the balls after taking your money. To accept that it stupid. And it doesn't even serve to make Apple a better company. All it serves them with is the knowledge if they fuck up with something as stupid as putting a mobile phone antenna right where you hold the phone normally their customers will sit there and take it like a bunch of idiot zombies.Question: If it is firmware fixable, why didn't Steve just say that?
Because the only info I have that it is software fixable is a very shady story on Apple Insider.
I got my iPhone 4 at 11:04 on June 23-- 1 day early. That was slightly less than 4 days ago!
If there is a problem, and I suspect there is, there has hardly been enough time to:
-- quantify what percentage of devices/users are experiencing the problem
-- what is the cause of the problem
-- what are the potential solutions to the problemSecond
: Steve gave one of his abrasive terse answers*, followed by a more PR-like answer. While the terse answer, understandably, irritated those with the problem, it has set the blogs afire -- even from those, like yourself, who don't have the device (and, thus don't have the problem).
Steve could have come out with the classic PR-Speak: "We understand the issue; We have our best people looking into it; We will let you know!" This would had satisfied no one and, likely, caused worse anger than his terse answer.
* Patient: "Doctor, I get pain in the joints!"
Doctor: "Stop going into the joints!"Third:
We live in a very regulated and litigious society-- where it is almost fatal (legally or regulatorally [sic]) for an executive to admit that a product has a deficiency. Right or wrong, they are better served by saying as little as possible-- witness 2 recent examples of the CEOs of BP and Toyota.
It needs to be said that: while a CEO has responsibility to his customers, he also has a responsibility to his shareholders.Fourth:
In the end, it's not what Apple (or anybody) says,
its what they do!
In the post you [partially] quoted, I was trying to point out where Apple had taken appropriate actions
to similar problems-- where they did the right thing!Fifth:
It has only been 4 days... there hasn't been enough time to know how this will end.
I have enjoyed reading your posts on these forums. You normally present yourself well, with reasoned opinions and cite facts to support those opinions. I understand that you (as well as I and many other Apple fans/shareholders) are upset/disappointed in an "apparent" royal screw-up-- if you believe the blogs. What I don't understand is the level of vitriol in your posts about this problem.
I, will be first to join you: if a significant problem exists and Apple tries to finesse it with cheap talk or a bumper.
But, let's let the story play out...
It's important to see what Apple does!
Based, on 32 years of history, I suspect that Apple will do the right thing by its customers, dealers and shareholders!