Originally Posted by Hands Sandon
I have done that to the degree that by this Tuesday the problem had been downgraded from significant to just hold it differently according to the same level 2 technician. Like he told me, a new replacement phone would exhibit the same behavior. The point here really is that on Friday he thought that it was a serious issue, serious enough to warrant the replacement of the phone and by Tuesday the issue isn't serious it's just the way the phone has been designed and to add insult to injury he won't even offer a free case when they know it helps to solve the problem. That's the real point here.
I will be calling them back to take this further.
Good! I wish you satisfaction!
If you go through PR, be sure to get a name and an 800 callback number-- if you get switched to Apple Support. The initial PR call is not toll free-- intentionally!
If what you want is a free case, that could be easy or difficult... depending. I suspect the cost of the case is not the issue with you-- rather it is the principal! The same goes for Apple!
I suspect if Apple could resolve the issue with a "free case with every iPhone"-- they would do it, boom... and it would add a buck to their cost of the iPhone 4. 2.5 million phones, so far == $2.5 million... a pittance-- Apple couldn't address the issue with $5 million worth of advertising.
The problem is that the case is a band-aid-- it doesn't fix the issue, it just mitigates it.
I can hear it all now: But I wanted a $50 case; Why do I have to accept that case-- give me a credit, so I can buy what I want; I wanted one with an external battery; Apple didn't fix the problem-- they just provided a iPhone condom (band-aid)... the beat goes on (and on, and on...).
I do hope you get satisfaction! Barring that, I hope you get to where you accept the results. At some point in time, there are bigger windmills that need our attention!
I am not experiencing the problem-- if I were, I'd be pissed! But, hey, $30 isn't sacrificing my principles-- it's just that there are better things to do with my time*...
... I am reminded of my old T-Mobile Nokia, where I had to go n (I forget) menu levels deep to send a text (or do damn near anything)... Never could figure out that phone.
* I am trying to get an app ready for the app store and I spent all day on this thread! Duh!