Apple sued over iPhone 4 reception issues - Page 6

You'd need to make at least $750 just to break even.

Maybe it's just me, but no matter what Apple does anymore, the storm of haters with their apparently boundless vitriol seems to just keep growing and growing.

I think if I were Jobs I'd ditch the Apple CEO gig and go into philanthropy or maybe other kinds of tech ventures...lots of other things he can do that have even more rewards without the ever expanding sh*tstorm of psychopathic customers to put up with.

Oh so in areas with low cell signal, you might drop some calls? Wow, yeah thats a real flaw.

It will also drop your Wifi connection in areas with poor wifi reception. I'm looking at an iPhone 4 with 2-3 bars. I've wrapped my hands around the whole damn thing for 2 minutes, and no signal loss. No bumpers. Maybe your hands are filthy or excessively sweaty? Maybe you're holding the phone upside down, that might be why you are having trouble making calls. Lying might be the problem too.

24db? You'll lose 20-30db in call volume by moving the speaker 1/4 inch off center from your ear. Oooo design flaw... Apple is doomed!

Well, I don't see how they can refuse to accept returns without fee if you can demonstrate that these are actual dropped calls and in significantly higher numbers than with previous iPhones. They might be reluctant, but I think they'd pretty much have to, especially since you do so much business with them. Who are you actually (or primarily) dealing with on the issue, Apple or AT&T?

Good for you (both)... as for many others - they're not so pleased.

Jobs emails aren't exactly official PR statements. Yes, they wind up everywhere, but they're not official Apple policy and it's silly to take them as such.

Like I said, there's no way they're just going to deny it until the end of time. You're nuts if you think a solution isn't in the works.

It still isn't worth the level of crying and lawsuits we're seeing.

A. apple is charging restocking fees on a product that does is not fully functional...

also to adress other topics:
1- other phones lose reception if u hold it certain ways.
reply- these phones do not lose all there reception
2- its a software issue
reply- this may partially be true and a update may solve some of these issues, but its
at least partially software
3- get a apple bumper
reply- WTF, WTH DO THEY MAKE THESE, you can get a full case for the phone at under
$30 in USA, the bumper costs $30 and only covers the sides.
4- just hold it differently
reply- here i just freaking wanta cry, you should be able to hold and use a phone
the way you want to
5- Judges should dismiss this case
reply- only if AT&T offers no charge for service and Apple does not charge a restocking
fee...

have a good time... (i do hope that most of these issues get resolved )

1,500 dropped calls? That sounds like an improvement for AT&T.

Seriously now, that has been experience. I blamed AT&T because I had full bars on my phone, but it's clear now that it was the proximity sensor no turning off the touch panel causing me to hit Mute or End Call.

PS: Wait, where is the class action for the proximity sensor? I guarantee that affects more users and that requires me to hold the phone differently on a call to not disconnect it.

Actually, there are plenty of people who think it was absolutely proper to award damages for handing scalding liquids, FAR above temperatures suitable for use, to people in a car.
McDonalds cranked up the temperature to increase throughput, and endangered their customers.
People can disagree on that, but its been turned into a meme about frivolous litigation without merit.

I guess if you follow Steve's advice you'll just call them on your HTC. It doesn't matter which one you use. It is just a phone.

Kids, Kids! No need to argue, it's just a phone! Apple is doomed

The problem with this argument is that it ignores the possibility that Jobs KNOWS that the emails that he sends to individual customers will end up on blogs as a sort of de-facto public statement.

He'd be very naive to think that these emails were just private correspondence. After all, it has happened many times before and he is a public figure.

Yeah, it's all sour grapes. Apple is always out to get them, I believe its a personal defect possibly stemming from a combination of isolation and feelings of insecurity. Not having a healthy social life can make it difficult to place calls on an iPhone.

It's possible that Steve Jobs is some sort of vampire that thrives of the misery of brats with entitlement issues. He probably has a secret volcano island lair filled with products that he hordes to keep the unwashed (and lonely, paranoid, mal-adjusted, sick) 'masses' unhappy. The real iPhone 4, a Verizon phone that only cost $1 for el cheapo babies, an $800 mac pro tower, an Apple TV with DVR capailities, the mythic Powerbook G5 and G6!

Are you really trying to compare a 20-30db call volume loss in an earpiece when you move it away from your ear to a critical 24db reception loss for it's cellular receiver due to attenuation ? LOL! This is the funnest thing I heard all day !!! You made my day...LOL !! This shows you are really clueless in cell phone technology. You pull out all the stops to support Apple and it shows !!!

Maybe, but as people only have a limited time to return the phone, are we just supposed to trust Apple that they'll have something for us before then?

I do think they're trying to resolve it, but I also think there is a decent chance the issue is unresolavable with the current hardware. If so, Apple would be faced with designing a whole new iPhone, manufacturing it and replacing millions of the current ones. How likely do you think that to be. The altenative would be a recall that likely would leave people without phones for a period of time.

What really bugs me is that signal experts predicted this before the phones were ever released. Apple had to have known there was an issue, but sold them anyway without a word of warning. The bumpers being on sale at the same time, the first iPhone case ever from Apple is also a good indicator they knew they'd be issues. Imagine they designed a case to cover just the part of the phone that causes the problem. Coincidence, I think not.

Thus, their track record for honesty and integrity is already very much in doubt. Hence the quick lawsuits and customer rage.

Well, it's also the case that the original award was substantially reduced by the judge, then, the parties settled on some other undisclosed, and very likely smaller, amount. McDonald's could also have simply avoided the whole mess by agreeing to pay the woman's medical expenses, as she originally requested, which only amounted to a few thousand dollars.

Right, considering many of us have been buying Apple products religiously for over 25 years.

The 'anger and rage' is largely from people who don't feel fulfilled unless they're feeling 'anger and rage'.
Nothing Apple or Jobs says could have or would have assuaged those who desperately wanted to find fault with this product.
Also, the 'anger and rage' is largely on forums such as this, or in articles fed to the NYTimes by Gizmodo.
Most people understand that moving your fingers a couple of centimeters is not somehow on the par with Toyota or BP as folks on this list seem to think.

Again, trade-off... the external antenna greatly improves reception, the big source of 'anger and rage' last time around.h

This could be bad karma for throwing all those china men off of the rooftops. Maybe the people working in the factory got a little payback for being treated like slaves and sabotaged the phones. Yeah it's my first post and somewhat negative,but the truth hurts.......Yes I own an iphone, imac and an ipad and I do not own a pc.

And you're going to impress me with 24db loss of a cell phone signal? Move behind a tree? Or your car? Turn your head. Get real "Mr. Wizard".

Got a problem? Make a Genius Bar appointment and get a clue.

You're obviously armed with a few sentences of techno speak from some article you just read, why don't you go make cell phone to suit your needs?

But more importantly, how does it make you feel that your iPhone isn't working, while mine is? Are your partners experiencing a 24db loss of adequacy?

What a travesty that people who already buy a case for their phone have to buy a case for their phone. I get BETTER reception with my iPhone 4 than I ever did with my original iPhone. These lawsuits just prove that 1) lawyers always find a way to make money, and 2) how many people have no common sense on how to hold a cell phone. If you smother it in your hand, you will block the signal, on any phone. I palmed my original iPhone and the signal went down. Why didn't anyone sue then? Was it because the black plastic piece actually made your brain understand that the antenna was behind that panel? The iPhone 4 is just too complicated for you to figure out where the antenna is? I hold the phone with three fingers on the right side and my thumb on the left side, and I am not blocking the antenna, and it is not awkward at all.

This lawsuit will prove what fools people are. The FCC doesn't care how you hold a phone. They require the antenna to be at the bottom of a cell phone, in order to keep it as far away from your brain as possible, because some fool claimed cell phones caused cancer. Apple will prove that the phone meets FCC requirements and will probably settle out so people can get their $29 bumper for free.

The lawsuit claims people paid a "premium" price for the phone? $199 and $299 is now considered a premium price? That is the same price as every other full featured smartphone, and far less than the original iPhone that required a full purchase price.

What is really BS is that CA required sales tax to be calculated on the FULL price of the phone, not the $299 subsidized price. Other states do not have that requirement. So how is that for getting screwed?

Looking at my iPhone 4 now, I have 5 bars with 3G in a rural area outside of Los Angeles. Sorry, I don't see a reception problem.

That is not what I said.....They are happy with the OLD 3GS...they don't have a 4G.

Wrong.


http://store.apple.com/Catalog/US/Im...#iphonereturns

Is it sunny in LA too ? Geez, then I guess it must be sunny everywhere. Try to convince the people caught in that hurricane right now.

That doesn't apply to defects and only applies to the online store - not the retail stores.

Speaking for myslef, and many friends all we were looking for was acknowledgment of the issue and some assurance they can do something and will stadn by their customers. They emails from Jobs, the leaked Customer Service memo's all show Apple is adopting the opposite policy. This is not a small issue and it is effecting a large number of people Apple could make most fo this go away with a 5 minute well thought out statement from Jobs and couple of Apple engneers.

According to Apple, its not a defect.

http://www.break.com/index/iphone-4-vs-htc-evo.html

(funny)

Wrong. Apple is refusing to to waive the restocking fee because it does not accept antenna issue as a real problem.


http://store.apple.com/Catalog/US/Im...#iphonereturns

Your purchase history does not provide any indication of personal characteristics or user compitency.

Again... try less talking, move your feet to an Apple Store, they all have at least 8 iPhones on display, you can hold them in any way you like, and test any nutty theory you wish.

There are also hundreds of thousands of people, more than happy to take you iPhone 4 off your hands, if you're so miserable or jaded. You might even make a profit considering demand.
How's your wifi reception? You can test it out by visiting Ebay, then you can try shutting it.

Wrong.


http://store.apple.com/Catalog/US/Im...#iphonereturns

LOL, you obviously are clueless and have nothing to logically debate, all because in your mind Apple could never make a mistake. It shows in everything you say, and people see it. Perfect example of a blind angry fanboy. You aren't fooling anyone. Glad the phone is working great for you. But it's not for many people. And your Apple cheering, and putting down real valid complaints with nonsense, isn't going to fix the flaw or change people's minds. In fact, it just makes it worse.

And you've asked at which Apple Store/Genius Bar? Get us the store location and employee name details. Until then... how about limiting the speech until you have better information?

There are times when a lawsuit is warranted, but not merely a week after a product release.

Ambulance chasers...

Since Apple is refusing any fault in the device, you WILL be charged the 10% restocking fee.

I never thought i'd get on this bandwagon but i actually tried to get my iP4 to drop a signal.

Test 1 - In my garden, where i have relatively poor signal (2 1/2 bars), applied the "Death Grip" and managed to get the iP4 to produce NO SERVICE menu. Couldn't try a call because of the way i was holding it. Placed thumb and index finger over the two black bands and same again got a NO SERVICE menu. I'm on Vodafone

Notes* If i held it in my left or right hand in a natural way i maintained at least 1 band and can make a call without drops.

Test 2 - At work where i have good signal (almost 5 bands), i applied same test but could only get it to drop 1 bar. So 4 strong bars and perfect signal.

I'm sympathetic to those of you who genuinely can't make a call holding the phone in a natural way but i wonder if that's more to do with poor carrier reception in your area.

If my iP4 produced a NO SERVICE menu in both areas where signal is both strong and weak then i'd have real cause for concern. I mean have these people who are getting dropped calls tried the phone in different area's? I'm not suggesting you move, i'll let Mr Jobs suggest that, but i would have thought you'd have to prove without any doubt that the iP4 would drop calls no matter where you are. Defective is defective.

I mean is it actually possible to make a phone that is resistant to dropped calls?

In the UK we could just take the phone back and say we're not satisfied and get a refund. I think the 10% is a bit harsh but then i assume that 10% would apply regardless of whether you felt the phone was defective or not?

So if Apple don't think there's a problem then why should they reduce the 10% restocking charge? I can see both points of view.

This is going to be one very hard case to prove in favour of the consumer. My recommendation would be to just take the phone back.

Wrong. STOP POSTING NONSENSE.


http://store.apple.com/Catalog/US/Im...#iphonereturns

No because I have an iPhone 4 and it works. Do you even have one? If you do, obviously you've got a problem, and bitching here to me, won't help you. Regardless, I'm happy, you're not. Happy 4th of July!

Which store, which person told you this?

If you don't have those details, you're full of shit.

Stop posting this garbage. The iPhone returns policy is black and white.


http://store.apple.com/Catalog/US/Im...#iphonereturns

This is Apple store policy NATIONWIDE.

JUST READ THE LEAKED MEMO FROM LAST WEEK.

And since you don't understand the concept of reading memos that were leaked from Apple, try this piece from the OFFICIAL iPhone return policy for ALL APPLE STORES:


http://store.apple.com/Catalog/US/Im...#iphonereturns