Originally Posted by solipsism
Just to be clear, you are annoyed at having an issue in general, not because you can't buy a product from one store and return it to another store for a full refund using the reciept from a separately owned business simply because they carry the same product, right?
Not entirely - I just thought that Apple should be more willing to offer a solution, but they weren't even interested in talking to me, even though I had bought one of their Apple care warranty agreements. I then realized that they were correct in steering me back to ATT, since the original 30 days was in effect, after which you will find that ATT will not deal with it, and will send you to the Apple store for warranty issues. I accept their explanation, but It is a question of customer courtesy, since, after all, Apple derived a significant portion of my purchase money, and I was treated as if I didn't know what I was talking about. At least at ATT, they didn't even question my reception issues, but were trying to get out of refunding the Apple care agreement, even though they sold it to me. This is a typical "not my problem" issue. At least I was able to get squeaky on the wheel, and persevered with ATT until they agreed to do the right thing.
(since I am a first time poster here, some may wish to know my background, which started out in engineering in college, wound up in business, research and University teaching. Retired Army reserve colonel and Navy Fleet adviser, and now am an Optometrist, practicing in Palo Alto, CA. and have been a happy iPhone user, up until now, and have purchased several Macs for my son, who is in the audio engineering and recording field).
I have enjoyed reading in this forum, and look forward to contributing my 2 cents from time to time.