Originally Posted by mdatwood
Notice the lawsuit says "design AND manufacturing defects." I received my iPhone4 yesterday and I cannot make the problem happen. I went to a known poor signal location and managed to make 1 more bar disappear before it bounced back to 4 bars.
Another friend just got his i4...again no problem. A 3rd friend got his on release day and he can go from 5 bars to no signal in < minute.
I'm really starting to think this is/was a manufacturing defect especially prevalent in the 1st/2nd batch of phones. The biggest issue here is how Apple is dealing with it. Instead of coming out and saying they released a bad batch they are trying to wait it out presumably to avoid replacing the entire 1st batch.
Again, I think it can't be pointed out too frequently that there are several separate issues involved that are all being lumped together in the hysteria of this discussion. They are:
1. Signal loss related to holding a phone not in a case.
This happens, but, according to most analyses and reports, the phone continues to work with good call quality.
2. Complete signal loss related to bridging the seam.
This has been demonstrated in various videos, but apparently not with all phones as some people are not able to reproduce it, including cases of 2 phones in the same location handled by 2 different people where one phone, handled by either person, consistently exhibits the problem while the other consistently does not.
3. Proximity sensor issues.
It is widely reported that the proximity sensor does not behave correctly, causing numerous instances of people accidentally muting or hanging up calls. It's unclear if this is an issue on all phones, or only on some.
The first issue is not, I think, anything Apple needs to do anything about since the phone apparently continues to work, and many reviewers have stated that it works better than previous iPhones.
The second issue is definitely a problem, but because it doesn't affect all iP4s, it seems almost certain that it's not a design problem, but some sort of manufacturing issue, which could be related to an assembly defect, out of spec hardware, or incorrect firmware or iOS versions being loaded on phones. This problem Apple needs to address in a manner appropriate to the exact nature of of the problem.
If it's a hardware issue that can't be mitigated with a software fix, an offer of the option of a free case or full refund (including any carrier fees) would I think be acceptable. Although, while it might cost more, I think it would be in Apple's long-term interest to recall these devices and replace them.
If it's a software issue, or a hardware issue that can be mitigated with a software fix, I think it's entirely acceptable that Apple do so and that a recall or other offer of compensation is not necessary. However, if a software fix somehow compromises the phones performance in other ways, I again think it would be in Apple's long-term interest to recall and replace.
The third issue is obviously something Apple needs to address. Again, it's not clear if this is a hardware or software issue, although, it can probably can be satisfactorily addressed in software, regardless of the exact cause. Based on reports seen about this issue, I think it's likely that at least some, and perhaps many, of the "dropped calls" people are reporting are actually related to this problem, and not to the other 2 issues.
I think it's also important to point out that Apple has made no official statement regarding any of these issues. Leaked memos and private emails do not count as official statements. It hardly seems necessary, but apparently is, to point out that it's only been 1 week since the phones release. Obviously, there are several issues involved (as outlined above, and perhaps other issues that they have to sort through, as well) and, frankly, it's just crazy to expect them to be in a position to make an official statement at this time: almost anything they say now could turn out to be incorrect, which is nearly as much a disservice to customers as never admitting any issues.
I think it's entirely reasonable to give them at least 4-6 weeks to sort out all the issues involved and determine a course of action. If they can't do so in that time frame, they should then at least acknowledge that there are issues they are investigating, and how widespread they appear to be. I don't think it's acceptable for them to just maintain a silence and not publicly address these issues, and I'd be very disappointed in them if they were to do so.
However, in the meantime, I do think that those who are slinging mud at Apple nonstop over these issues, especially including those who, like me, do not own an iPhone 4 (I would have if AT&T were to have allowed me to upgrade, and, sure, it's easy for me to remain calm because I'm clearly not affected, but rationality ought never be out of style.), are either caught in the grip of some hysteria, or are simply opportunistic Apple bashers who are seizing on these issues to do just that -- i.e., they don't give a damn about whether there are real iP4 issues or not, or about people inconvenienced by them, but are simply happy to have a stick to beat apple with. I think there are quite a few of the latter here, and no small number of the former.
Giving in to the hysteria is just as bad as irrationally claiming that there is absolutely nothing wrong with the iP4. Coming here solely for the perverse pleasure of bashing Apple is simply pathetic.