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Apple sued over iPhone 4 reception issues - Page 3

post #81 of 413
You think this might be exhibit "A" in the case?

This is really starting to be a clusterfuck.

"During times of universal deceit, telling the truth becomes a revolutionary act." -George Orwell

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"During times of universal deceit, telling the truth becomes a revolutionary act." -George Orwell

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post #82 of 413
Quote:
Originally Posted by dan96max View Post

If apple said from day one "Theres an issue, we're working on a fix" then cool, thats awesome. .

Except no company is going to do that. That would open themselves up to huge liabilities if they try to blanket cover something that they might not have a good understanding of something. That's way too risky. They aren't going to say anything official until they know what they are up against and can actually address it properly.

ETA:

Quote:

No, that was a wi-fi issue and not a cellular issue. It's irrelevant.
post #83 of 413
.....
post #84 of 413
Quote:
Originally Posted by irnchriz View Post

What a bunch of moaning pricks. If it aint working for you then take it back. Better that than looking for a handout. Scamming bastards the lot of them.

In the UK there is a 14 day return period where you can cancel the contract and return the handset. You will only be charged for any usage.

In the USA on AT&T you can cancel the contract within 3 days with no extra fees or within 30 days and you only have to pay the activation fee plus any usage. No excuses to stay with the phone if it does not work for you. No reason to go suing anyone for profit. They should change the law to make these solicitor firms put up a bond to cover court fees if they are unsuccessful. A 10 million dollar bond should keep the shysters out of the courts.

Aside from your rudeness, there might be more to the store for some people. Personally, I gave my phone to my son, so an exchange would prompt me either yanking it (not something I want to try) or a re-purchase of a new 3Gs, which seems silly. On top of the 10% changes, a lot of money for the same phone that I had.
post #85 of 413
Quote:
Originally Posted by DJinTX View Post

If really want an iPhone that works Apple is still selling the 3Gs. Why not pick up one of those as an exchange? It is even cheaper.

You are right... I might just have to do that.....I m ight even just opt out entirely...not sure at this moment..... Apple has really handled this whole issue poorly. At this point I don't know if I want another iPhone.....

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post #86 of 413
Quote:
Originally Posted by geekdad View Post

Its not that easy...If I return my phone. What will I use then? i will have to buy another phone now......
I just renewed my contract for another 2 years with AT&T to get this phone......no I am stuck....

What did you replace with your new iPhone 4? I replaced an iPhone 3G and I can roll back to that if I decided to return my iPhone 4 and revisit this whole thing in 2-4 months.
post #87 of 413
Now if every brand new product generated class action lawsuits for major glitches and design issues, then ignoble lawyers would be even richer than they already are.

Maybe some of these litigious folks should wait for the software fix before suing.
32" Sharp AQUOS (1080p) > 13" MacBook Pro 2.26GHz. 4Gb RAM . 32Gb Corsair Nova SSD >>> 500Gb HDD
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post #88 of 413
Quote:
Originally Posted by DJinTX View Post

If really want an iPhone that works Apple is still selling the 3Gs. Why not pick up one of those as an exchange? It is even cheaper.

If I'm reading these articles correctly the 4G gets better reception than a 3GS if you buy a case for it. I think that's the route I'd go. It does stink that in some cases folks are having to put the 4G in a case for it to work well for them. It's an inelegant solution. That being said, I've never had an iphone that I didn't have in a case just to protect it from when I inevitably drop it.
post #89 of 413
Quote:
Originally Posted by irnchriz View Post

In the UK there is a 14 day return period where you can cancel the contract and return the handset. You will only be charged for any usage.

In the USA on AT&T you can cancel the contract within 3 days with no extra fees or within 30 days and you only have to pay the activation fee plus any usage. No excuses to stay with the phone if it does not work for you. No reason to go suing anyone for profit. They should change the law to make these solicitor firms put up a bond to cover court fees if they are unsuccessful. A 10 million dollar bond should keep the shysters out of the courts.

Thank you! What he said.
post #90 of 413
Looks like Hipcrime's back....

Quote:
Originally Posted by brucep View Post

i read this and think the topic is dead
because
like ya know
duh
return the damn thing and move on

alas the morons and people who just love to chit chat
will keep this non issue alive
apple is such a planet wide force that the fringe nut jobs all come whenever apple misess a beat

skip
leave your basement and get out and play in the park with your kids or at least un hook and enjpy the nature around us . cause anyone dwelling in this topic needs to hit the refresh button
brucp included

peace dogs

peace

9
post #91 of 413
Quote:
Originally Posted by jragosta View Post

The person you're responding to said that only people who have an iPhone - and therefore direct knowledge of the issue - should be responding. That's a fairly reasonable position. I'm getting tired of the endless stream of Apple-haters who launch into endless attacks on Apple over issues that don't affect them and never will.

Incredible. Absolutely incredible.
post #92 of 413
I take it that the 10% restocking fee is the issue? Otherwise, I see no case. There's nothing preventing any company from releasing a flawed product - not saying it truly is flawed - as long as the product doesn't physically harm anyone or financially set anyone back as a result of the flaw.
post #93 of 413
Quote:
Originally Posted by Rob55 View Post

What did you replace with your new iPhone 4? I replaced an iPhone 3G and I can roll back to that if I decided to return my iPhone 4 and revisit this whole thing in 2-4 months.

That would be an option if I kept my 3Gs. I gave it to my step daughter. She is using it on her own AT&T plan. So I cannot just ask for the phone back now......
I should have waited and not be an early adopter of the new phone....I just expected it to work as advertised in the keynote presentation.....

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post #94 of 413
Quote:
Originally Posted by trumptman View Post

I look forward to the giant sticker on the iPhone 4 noting that left-handed people are probably under the influence of witchcraft and should be beat into being right-handed or burned at the stake.

Why do people assume that lefties hold the phone with their left hand? I actually hold my phone with my right hand thus leaving my left hand free to operate the phone. But then, that's just me. If anything, I would think righties would be the ones holding the phone in their left hands.
post #95 of 413
Does anyone else realize that it also has to do with how good the signal is in your area? I can't make my iPhone do it everywhere but, I can hold my iPhone 4 normally and stop data all together in most places, but in some areas the reception is fine no matter how I hold it. So... based on this knowledge, don't you think that perhaps the people who aren't having this issue simply live in a really strong signal area?

I personally think that this is an issue with every iPhone 4 but some people do not experience it because they live in an area that has very strong signals.
post #96 of 413
Quote:
Originally Posted by diddy View Post

Quote:
Originally Posted by RationalTroll View Post
But that his emails are being used by the company's opposition in this case only further suggests a "problem discussion" between the Board and the CEO, if it hasn't happened already.

I'm not aware of any "problem discussion" between the board and the CEO. Can you show me where that has been confirmed?

Nowhere. Had you read the comment you quoted you'd note that it includes "if it hasn't happened already", denoting that it may not have happened yet.

At least, not over this episode.

Some of us who've been Apple customers for a while remember the last time Jobs got a dressing-down from the Board.

Quote:
A private email doesn't say much of anything.

You're free to feel that way but courts often subpoena emails as evidence, and written statements from a company representative to a customer on an issue are commonly seen as statements of the company's position on that issue.
post #97 of 413
Quote:
Originally Posted by noexpectations View Post

Hey, everyone who bought an iPhone 4, you still have 24 days to return it for a FULL REFUND! There is no need to sue Apple. Just get your money back and get a life.

Although I've seen this response many times on the forums, it doesn't resolve the principle arguement that the device has a "known" defect inherent to it and should be addressed by Apple. It's been reported that, Apple is trying to fluff it off and hope it goes away. That's not a responsible reaction to the issue, IMO. However, if the consumers want to make a statement, they should return them. No better way to make a statement. But, we still don't know for certain what the actual number (%-wise) of consumers that legitimately have this problem. That's why a law-suit may be valid. But, i didn't see any word of forcing a recall. That would be my main point of restitution. To make them fix the problem, not just pay damages; Apple has way too much cash-on-hand that they could just settle out of court and forget it ever happened. That worries me a little, and beacuse the lawfirm suing (at least the one name in this post) are known "am-ba-lance" chasers.
post #98 of 413
Quote:
Originally Posted by diddy View Post

I do know that it has not been independently verified. Plus it could be argued that a one to one email from Jobs doesn't necessarily constitute an official announcement. Steve's emails are vague enough that you could easily argue that they are being taken out of context. Not a whole lot of meat with them.

ETA: I don't think this case has much standing since all the phones are well in their return period. The only thing preventing returns would be inventory limits (something that is understandable in the first week). Apple also has a big out here - they never made any guarantees thats the iPhone would never drop calls. With only s few people in this suit, a judge is going to want to know why they haven't gotten replacements or returns. Apple also has a defense saying that the phones could have been defective...

There was no page at all. BGR typed some text into a grey box with a blue line on their web page. They claim the information came from an "Apple Connect". They do not claim to have seen a document.

AI, MR, and about everyone else who cares more abouts hits than credibility decided to add the "document" or "memo" piece to the story. To be clear the fancy document on BGR is not a picture of anything. The bolding was done by BGR. You would think people running all these other web sites would look at the HTML and understand what they are dealing with.

I think it would be hilarious to see a picture of that grey box in court...
post #99 of 413
Quote:
Originally Posted by insider82 View Post

just wanted to clarify that there is no restocking fee when returing an iPhone. You have 30 days to deciide if you want to keep the phone and the contract. THERE IS NO RESTOCKING FEE on iPhones.

Apple employee

maybe not from the Apple store but
there absolutely is a restocking fee if you bought the phone from AT&T
post #100 of 413
Quote:
Originally Posted by mdatwood View Post

Notice the lawsuit says "design AND manufacturing defects." I received my iPhone4 yesterday and I cannot make the problem happen. I went to a known poor signal location and managed to make 1 more bar disappear before it bounced back to 4 bars.

Another friend just got his i4...again no problem. A 3rd friend got his on release day and he can go from 5 bars to no signal in < minute.

I'm really starting to think this is/was a manufacturing defect especially prevalent in the 1st/2nd batch of phones. The biggest issue here is how Apple is dealing with it. Instead of coming out and saying they released a bad batch they are trying to wait it out presumably to avoid replacing the entire 1st batch.

Again, I think it can't be pointed out too frequently that there are several separate issues involved that are all being lumped together in the hysteria of this discussion. They are:

Quote:
1. Signal loss related to holding a phone not in a case.

This happens, but, according to most analyses and reports, the phone continues to work with good call quality.

2. Complete signal loss related to bridging the seam.

This has been demonstrated in various videos, but apparently not with all phones as some people are not able to reproduce it, including cases of 2 phones in the same location handled by 2 different people where one phone, handled by either person, consistently exhibits the problem while the other consistently does not.

3. Proximity sensor issues.

It is widely reported that the proximity sensor does not behave correctly, causing numerous instances of people accidentally muting or hanging up calls. It's unclear if this is an issue on all phones, or only on some.

The first issue is not, I think, anything Apple needs to do anything about since the phone apparently continues to work, and many reviewers have stated that it works better than previous iPhones.


The second issue is definitely a problem, but because it doesn't affect all iP4s, it seems almost certain that it's not a design problem, but some sort of manufacturing issue, which could be related to an assembly defect, out of spec hardware, or incorrect firmware or iOS versions being loaded on phones. This problem Apple needs to address in a manner appropriate to the exact nature of of the problem.

If it's a hardware issue that can't be mitigated with a software fix, an offer of the option of a free case or full refund (including any carrier fees) would I think be acceptable. Although, while it might cost more, I think it would be in Apple's long-term interest to recall these devices and replace them.

If it's a software issue, or a hardware issue that can be mitigated with a software fix, I think it's entirely acceptable that Apple do so and that a recall or other offer of compensation is not necessary. However, if a software fix somehow compromises the phones performance in other ways, I again think it would be in Apple's long-term interest to recall and replace.


The third issue is obviously something Apple needs to address. Again, it's not clear if this is a hardware or software issue, although, it can probably can be satisfactorily addressed in software, regardless of the exact cause. Based on reports seen about this issue, I think it's likely that at least some, and perhaps many, of the "dropped calls" people are reporting are actually related to this problem, and not to the other 2 issues.


I think it's also important to point out that Apple has made no official statement regarding any of these issues. Leaked memos and private emails do not count as official statements. It hardly seems necessary, but apparently is, to point out that it's only been 1 week since the phones release. Obviously, there are several issues involved (as outlined above, and perhaps other issues that they have to sort through, as well) and, frankly, it's just crazy to expect them to be in a position to make an official statement at this time: almost anything they say now could turn out to be incorrect, which is nearly as much a disservice to customers as never admitting any issues.

I think it's entirely reasonable to give them at least 4-6 weeks to sort out all the issues involved and determine a course of action. If they can't do so in that time frame, they should then at least acknowledge that there are issues they are investigating, and how widespread they appear to be. I don't think it's acceptable for them to just maintain a silence and not publicly address these issues, and I'd be very disappointed in them if they were to do so.

However, in the meantime, I do think that those who are slinging mud at Apple nonstop over these issues, especially including those who, like me, do not own an iPhone 4 (I would have if AT&T were to have allowed me to upgrade, and, sure, it's easy for me to remain calm because I'm clearly not affected, but rationality ought never be out of style.), are either caught in the grip of some hysteria, or are simply opportunistic Apple bashers who are seizing on these issues to do just that -- i.e., they don't give a damn about whether there are real iP4 issues or not, or about people inconvenienced by them, but are simply happy to have a stick to beat apple with. I think there are quite a few of the latter here, and no small number of the former.

Giving in to the hysteria is just as bad as irrationally claiming that there is absolutely nothing wrong with the iP4. Coming here solely for the perverse pleasure of bashing Apple is simply pathetic.
post #101 of 413
Quote:
Originally Posted by jragosta View Post

I prefer a civilized world based on data and facts.

"Data" and "facts" like this?:

"So all the 'dropped call' complaints are people who set out to intentionally have a problem."
http://forums.appleinsider.com/showp...8&postcount=61
post #102 of 413
Quote:
Originally Posted by ruel24 View Post

I take it that the 10% restocking fee is the issue? .

From what others have posted Apple stores (retail) do not have a restocking fee on returns for the iPhone. Any other retailers are outside of Apple's pervue. Even if it was about a restocking fee, it is at most going to be only 60-70 bucks. That's going to be dealt with in small claims court and not this kind of venue. Overall I doubt that is going to be the issue.

Quote:
Originally Posted by RationalTroll View Post

"Data" and "facts" like this?:

"So all the 'dropped call' complaints are people who set out to intentionally have a problem."
http://forums.appleinsider.com/showp...8&postcount=61

Unless you (g) can show otherwise, Apple has enough wiggle room to argue that they are covered well under the standard deviation for normal product defects and third party coverage. It's not proof of anything lawsuit worthy. Comments on a message board are not going to be seen as really credible evidence in a court of law. They are pretty much hearsay until they can be verified independently.
post #103 of 413
Quote:
Originally Posted by geekdad View Post

You are right... I might just have to do that.....I m ight even just opt out entirely...not sure at this moment..... Apple has really handled this whole issue poorly. At this point I don't know if I want another iPhone.....

From arstechnica http://arstechnica.com/apple/news/20...enna-issue.ars

"But there is good news in all of this. AnandTech also discovered that the iPhone 4 can actually use signal at the lower threshold far more reliably than any previous iPhone. "It's readily apparent that the new baseband hardware is much more sensitive compared to what was in the 3GS," according to Anand Shimpi. "The difference is that reception is massively better on the iPhone 4 in actual use."

It is inelegant and crap. But instead of returning it, why not get a case to stop the bridging of the antenna instead of incurring all those fees for a return?
post #104 of 413
I have an iPhone 4 on order to be delivered in a few days.

I have read extensively on the reception issue, the proximity sensor issue, the battery issue etc.

Normally, I am very against lawsuits. In this case, I am for it. I have bought Apple stuff almost exclusively since 1987. I love their products. However, I support these suits, because of Apple's extreme arrogance and complete distain toward us, it's customers.

iPhone 4 has been a botch since day 1. First, the white one was unexpectedly unavailable. Okay, things happen, but why couldn't Apple just come out and give people a straight answer. Then, the phone is released and there are two to three critical issues within hours. Again, Apple could come out and say, we're aware of the problem and working on it. Instead we get the BS from Jobs about "holding your phone differently," we get internal memo's leaked telling support how to screw the consumer over. We hear rumors about a software release that is "supposed" to fix a hardware issue, but again apple says nothing.

HAD APPLE MADE ANY PUBLIC OFFICIAL COMMENTS LETTING PEOPLE KNOW THEY ARE WORKING ON IT AND THEY WILL SUPPORT THEIR CUSTOMERS, these lawsuits likely would never have been filed. It is Apple's arrogance and the feeling that people are getting that Apple will do nothing for us that is driving this.

When I get my phone, I will try it with an open and hopeful mind. If it works, great. If not I will return it and wait for the Samsung Captiva. If I get charged 10% restocking fee, you'd better bet, I'll be royally pissed.
post #105 of 413
13 people included on these suits out of 1.7 MILLON sold and people call the phone a poor design? You might want to check into manufacturing of product before calling for a recall. I wouldn't be happy either if a product I bought didn't work but to sue; please.
post #106 of 413
Quote:
Originally Posted by geekdad View Post

That would be an option if I kept my 3Gs. I gave it to my step daughter. She is using it on her own AT&T plan. So I cannot just ask for the phone back now......
I should have waited and not be an early adopter of the new phone....I just expected it to work as advertised in the keynote presentation.....

Ah, I see. You definitely can't get it back. For me, I haven't really had any problems from my phone now on day 2. The thing is, I though about returning my phone and waiting for all this to blow over, but I've quickly become spoiled by the iPhone 4. The thing that bugs me is that my favorite case and screen protector maker doesn't have any product yet and won't for another 2-4 weeks. So my phone goes unprotected from drops and scratches until then I guess.
post #107 of 413
Quote:
Originally Posted by Captain J View Post

I have an iPhone 4 on order to be delivered in a few days.

I have read extensively on the reception issue, the proximity sensor issue, the battery issue etc.

Battery issue?

What battery issue?
post #108 of 413
Quote:
Originally Posted by anonymouse View Post


I think it's entirely reasonable to give them at least 4-6 weeks to sort out all the issues involved and determine a course of action. If they can't do so in that time frame, they should then at least acknowledge that there are issues they are investigating, and how widespread they appear to be. I don't think it's acceptable for them to just maintain a silence and not publicly address these issues, and I'd be very disappointed in them if they were to do so.

That's really great, except by then it's too late to return the phone and void the contract with AT&T. So we give Apple time and if they can't fix it, we're screwed.

As for Apple making a statement, they don't need to give us a fix, just let us know they consider these issues and are working to solve it ASAP. They could let us know they'll stand by their product and us, and not stop until it is right. Instead they tell us everything is fine and we have to adapt to their product.
post #109 of 413
Quote:
Originally Posted by johnnyb0731 View Post

Battery issue?

What battery issue?


Numerous users are reporting vastly diminshed battery time on both the 3GS and the 4 with iOS 4.
post #110 of 413
Quote:
Originally Posted by waveghel View Post

This is not to understand for Europeans, really you Americans are real mad, you funny silly crazy people, is money all there is in your heads...? Just get a bumper for the iPhone or, indeed, hold it in another way!
Geez, Americans and their lawsuits!

ok, buy my trashed Mercedes E class for a price of a new one. And don't complain because you can repair it (or just don't drive it, indeed).
post #111 of 413
Quote:
Originally Posted by Captain J View Post

I have an iPhone 4 on order to be delivered in a few days.

I have read extensively on the reception issue, the proximity sensor issue, the battery issue etc.

Battery issue?!? The battery on my iPhone 4 is way better than the one in my 3G. After a day of use yesterday (configuring, making a dozen or so calls, letting friends and co-workers check out my phone, taking pics, having Bluetooth on, WiFi on, location services on, shooting a few minutes of video and getting email all day), I had depleted only half the battery by the time I got home. I've been reading all about the phone and have yet to hear about a battery issue. As for the proximity sensor issue, my phone doesn't seem to have it. Can't say I have a reception issue either.
post #112 of 413
I'd like to buy the world a case and furnish it with love,
stop OS freeze and data fees, and stop drops without gloves.
I'd like to teach the world to hold it, in perfect harmony,
I'd like to buy the world a case and keep it signal loss free.
(Repeat the last two lines, and in the background)

It's the real thing, iPhone 4 in a case is what the world wants today.
post #113 of 413
Quote:
Originally Posted by Captain J View Post

That's really great, expect by then it's too late to return the phone and void the contract with AT&T. So we give Apple time and if they can't fix it, we're screwed.

As for Apple making a statement, they don't need to give us a fix, just let us know they consider these issues and are working to solve it ASAP. They could let us know they'll stand by their product ans us, and not stop until it is right. Instead they tell us everything is fine and we have to adapt to their product.

Well, good point. Although, I would point out that it would definitely get Apple's attention if everyone who is having problems of type (2) that I described above were to return their iPhones, it would certainly get Apple's attention.

(And, I don't think Best Buy or Radio Shack customers can legally be charge restocking fees on "defective merchandise", so demonstrate the type (2) defect, stick to your guns, and I doubt very much that they will push the issue to the point of actually charging you a fee. Of course, one problem with buying anything at Best Buy, at least, is that they will want to give you a store credit and not a refund.)
post #114 of 413
Quote:
Originally Posted by iandean View Post


This doesn't excuse Apples neglect. Best thing they can do is own up and fix the issue. I can't see them winning this legal case, even with their hot lawyers.

The sad part is that if it goes to court, and Apple actually loses, then the ruling will likely be that Apple has to give all affected users bumpers. That just seems wrong to me.

Who knows, maybe the soon-to-be released iOS 4.1 will improve the baseband control and fix the problem. Or maybe Apple will realize that the affected batch of phones didn't get the protective coating in manufacturing to prevent the skin/radio interference.

Wishful thinking? yeah, maybe so.
post #115 of 413
Quote:
Originally Posted by SaltWater View Post

While there's some truth about our vision on americans only thinking about money, in this case, european consumers would actually demand a refund or full return of the money for a defective or bad working device on normal use, and a phone should and must work well while being hold on hands! That's why it's called mobile phone! So Apple if it only do the right thing, that's recognize the problem, solve it and keep a good consumer image, unfortunately for Apple they are becoming too much capitalist, and get blind of all that money they can get with a 190$ phone being sold by the price of 700$!!!

How much do you think the parts to a new Ferrari cost?

Certainly not what they charge for the final product.

It's called business. Look it up sometime.
post #116 of 413
Quote:
Originally Posted by anonymouse View Post

Well, good point. Although, I would point out that it would definitely get Apple's attention if everyone who is having problems of type (2) that I described above were to return their iPhones, it would certainly get Apple's attention.

(And, I don't think Best Buy or Radio Shack customers can legally be charge restocking fees on "defective merchandise", so demonstrate the type (2) defect, stick to your guns, and I doubt very much that they will push the issue to the point of actually charging you a fee. Of course, one problem with buying anything at Best Buy, at least, is that they will want to give you a store credit and not a refund.)

Apple won't achnowledge that the merchendise is defective. Hence the lawsuit to force them to acknowledge this and deal with it. All of this is Apple's fault, with it's arrogance and belief that it does not have to address the complaints of their consumers. Normally, I'd say fine let the market screw the company as people stop buying their products. Here, aside from the huge cost of the item, people may be stuck with, is the two year contract people will also be stuck with preventing them from getting a new phone for two years without paying hundreds of dollars.
post #117 of 413
Quote:
Originally Posted by Rob55 View Post

Battery issue?!? The battery on my iPhone 4 is way better than the one in my 3G. After a day of use yesterday (configuring, making a dozen or so calls, letting friends and co-workers check out my phone, taking pics, having Bluetooth on, WiFi on, location services on, shooting a few minutes of video and getting email all day), I had depleted only half the battery by the time I got home. I've been reading all about the phone and have yet to hear about a battery issue. As for the proximity sensor issue, my phone doesn't seem to have it. Can't say I have a reception issue either.


I agree completely with this. I've been most impressed with the battery life on this phone compared to apple's previous releases

Quote:
Originally Posted by Captain J View Post

Numerous users are reporting vastly diminished battery time on both the 3GS and the 4 with iOS 4.

How would anybody know how the 4 works without iOS4 installed since it's the only operating system that it's known
post #118 of 413
Lets go back a year..

Remember the white iPhone turn pink article, remember the overheating articles. All absolutely nothing articles which did the rounds for a couple of weeks perpetuated by the same moaners and whiners and Apple haters on these and other blogs.

I think that after an Apple product launch its advisable to stay away from forums and blogs for a good 6 weeks to avoid the haters. I would wager that 99% of the posters don't even have an iPhone, let alone an iPhone 4.
post #119 of 413
Quote:
Originally Posted by DJinTX View Post

The sad part is that if it goes to court, and Apple actually loses, then the ruling will likely be that Apple has to give all affected users bumpers. That just seems wrong to me.

Who knows, maybe the soon-to-be released iOS 4.1 will improve the baseband control and fix the problem. Or maybe Apple will realize that the affected batch of phones didn't get the protective coating in manufacturing to prevent the skin/radio interference.

Wishful thinking? yeah, maybe so.

No, the ruling would be a recall, replacement or refund required.
post #120 of 413
Quote:
Originally Posted by veblen View Post

From arstechnica http://arstechnica.com/apple/news/20...enna-issue.ars

"But there is good news in all of this. AnandTech also discovered that the iPhone 4 can actually use signal at the lower threshold far more reliably than any previous iPhone. "It's readily apparent that the new baseband hardware is much more sensitive compared to what was in the 3GS," according to Anand Shimpi. "The difference is that reception is massively better on the iPhone 4 in actual use."

It is inelegant and crap. But instead of returning it, why not get a case to stop the bridging of the antenna instead of incurring all those fees for a return?

You are correct...I could just use a case on the phone. But that is not how the phone was advertised. That is not how it was demonstrated in Steve Jobs keynote presentation. That is not how he used the phone. It was not advertised that you will have to spend another $30 for a case to get full functionality of the phone. They should not blame the consumer of their products for hold the phone wrong.

Tallest Skil:


"Eventually Google will have their Afghanistan with Oracle and collapse"

"The future is Apple, Google, and a third company that hasn't yet been created."


 


 

Reply

Tallest Skil:


"Eventually Google will have their Afghanistan with Oracle and collapse"

"The future is Apple, Google, and a third company that hasn't yet been created."


 


 

Reply
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