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Exclusive conversations with Steve Jobs up for sale

post #1 of 118
Thread Starter 
A Virginia man who apparently posted a YouTube video demonstrating his ability to block signal on an iPhone 4 reported was contacted by Apple, resulting in an email exchange that was later shopped around to the tech media as a paid story.

The exchange, published as a "conversation with Steve Jobs" by BGR, was attributed to a reader named "Tom," without any mention that the individual had shopped the emails around asking for money.

Two days ago, AppleInsider was contacted by Jason Burford of Burford Advertising, a small family run firm that creates video commercials for a variety of local businesses. In the email, Burford wrote "email exchange from jobs. 'Calm down' 'rumors.' for sale. Will send headers for proof." When asked for more information about what he was presenting, Burford replied, "I do not wish to share all of it because I kinda went off on him and it is embarrassing."

In the email exchange published by BGR, Burford expressed anger about the AppleCare policies that were leaked last week, in which Apple employees are instructed to frame the signal issue as a normal consequence of wrapping one's hand around a small mobile radio device. It also tells AppleCare representatives not to "appease" users with promises of free Apple Bumper cases.

"I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan," the user wrote to the Apple engineer who contacted him about the video. "This is just sickening."



Enter Steve Jobs

The response was scaled up to Apple's chief executive Steve Jobs, who reportedly responded, "No, you are getting all worked up over a few days of rumors. Calm down."

AppleInsider noted last week that subsequently redacted online discussions with tech support referred to an impending iOS 4.0.1 release designed to address early issues with the new operating system, including an issue with how the phone selects different frequencies.

Macrumors followed up with a report of an email attributed to Steve Jobs which simply said, "There are no reception issues. Stay Tuned."

Calm down" rumors

"I am really insulted 'Calm down'. 'rumors' What arrogance," the user replied, "This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality."

"You are most likely in an area with very low signal strength," Jobs reportedly responded, to which the user replied, "Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a 'low signal strength' in reality all but apple campus and your house it seems? AT&T maps are a joke. I am in 'excellent' to 'good' coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could at least make a telephone call. After all, it is a phone. Iphone 4. 5 bars.. touch the phone ZERO bars call drops.

"Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not 'isolated'. I was a big fan. But I am done."

Jobs reportedly sent two more replies, the first stating, "You may be working from bad data. Not your fault. Stay tuned. We are working on it." Later, a second email was said to say, "Retire, relax, enjoy your family. It is just a phone. Not worth it."

The man who emailed golden eggs

Burford did not ask for a specific amount of money for his email exchange with Jobs, and BGR has not yet made any comment about how much it paid to obtain the emails.

With Jobs now sending regular replies to users, publishing his comments may turn into a cottage industry, although Apple shareholders would likely prefer to see Jobs' comments appear in an official blog or twitter feed, rather than sent randomly to users who may or may not frame them accurately when they present them for publication.

A similarly passionate email exchange occurred between Jobs and Gawker Media's Ryan Tate, which Tate later printed as an "amazing email exchange with Steve Jobs."

In that exchange, Tate, who said he was drinking when he wrote the emails, insisted that Jobs carry porn in the App Store and belligerently advocated Adobe Flash. When publishing the exchange, Tate admitted his some of his comments were "silly" and contained "regrettable lines."

Tate subsequently published a story about a woman who was unable to buy an iPad because she didn't have a credit card, which framed the situation as Apple "refusing a poor disabled womans business."
post #2 of 118
He's embarrassed unless he's getting paid. How can the public trust that claimed email exchanges are real? What, because There are headers? This stuff can't be faked?

Notice the "STAY TUNED" on this guys bio!!!!!
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
Reply
post #3 of 118
These people are douchebags.
post #4 of 118
Quote:
Originally Posted by iansilv View Post

These people are douchebags.



That's what I was going to write, but you beat me to it.
post #5 of 118
I think it was just confirmed what we knew all along: Steve Jobs is an arrogant tool.
Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

Ste...
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Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

Ste...
Reply
post #6 of 118
This guy lost all credibility the moment he put his story up for the highest bidder. As far as I'm concerned, he was in for the exposure.

Steve Jobs is one of the few that takes the time to respond to the average joe. Kiss all that goodbye thanks to greedy pr***s like this guy.

Douchebaggery at its finest.
post #7 of 118
Quote:
Originally Posted by 8CoreWhore View Post

He's embarrassed unless he's getting paid. How can the public trust that claimed email exchanges are real? What, because There are headers? This stuff can't be faked?


Judging by his writing style, I wouldn't imagine he is smart enough to hack the headers.

The guy is a little full of himself. Well, maybe both are that, now that I think about it. At least Steve doesn't let people get to him. He stays calm.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

Reply
post #8 of 118
Quote:
Burford replied, "I do not wish to share all of it because I kinda went off on him and it is embarrassing."

so it's ok for him to sell everything he got from Steve jobs, but it's not okay to sell his embarrassing emails?

He's probably just pissed that Steve Jobs' kept his calm.
post #9 of 118
I call shenanigans. No way did Mr. Jobs say to "just calm down, its just a phone."
post #10 of 118
Quote:
Originally Posted by sflocal View Post

This guy lost all credibility the moment he put his story up for the highest bidder. As far as I'm concerned, he was in for the exposure.

Steve Jobs is one of the few that takes the time to respond to the average joe. Kiss all that goodbye thanks to greedy pr***s like this guy.

Douchebaggery at its finest.

AMEN to that!
post #11 of 118
...to return the Phone. Honestly people, every single iPhone 4 sold at this point is within it's return policy. Do us all a favor and take it back and STFU.

It's embarrassing the amount of whining going on right now, no one is making you keep the thing.
post #12 of 118
Quote:
Originally Posted by g3pro View Post

I think it was just confirmed what we knew all along: Steve Jobs is an arrogant tool.

And a very wealthy one at that.
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
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A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
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post #13 of 118
Quote:
Originally Posted by David Scubadiver View Post

I call shenanigans. No way did Mr. Jobs say to "just calm down, its just a phone."

I actually hope that quote is accurate. It's my feelings exactly. I'm stunned how wildly people are reacting when told they might have to hold their phones slightly differently. They act like the world is coming to an end.
post #14 of 118
What an idiot.
post #15 of 118
Jason lost all tech credibility when I saw the picture of his computer monitor.
post #16 of 118
Quote:
Originally Posted by David Scubadiver View Post

I call shenanigans. No way did Mr. Jobs say to "just calm down, its just a phone."

No that's way too polite
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
Reply
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
Reply
post #17 of 118
OK, I admit that I'm a little peeved about Apple's response to this whole thing, but this guy is an absolute douchebag.

He had Jobs' ear, yet he didn't even address the matter logically or would good common sense. I'm sure that half of the trolls on this forum could have drafted a better response/argument to Jobs.
post #18 of 118
GBR paid for this? Ugh! That really is stupid.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #19 of 118
Quote:
Originally Posted by g3pro View Post

I think it was just confirmed what we knew all along: Steve Jobs is an arrogant tool.

I think when you bring a company back from near extinction to become the second most valuable company in the entire country you are entitled to a little arrogance. Besides, if someone blames you for something not working that you put a lot of time and effort on, wouldn't you be a little defensive as well? We're talking about a phone here, it isn't like there are millions of gallons of crude oil leaking into the ocean.
post #20 of 118
Quote:
Originally Posted by Kyle76 View Post

Jason lost all tech credibility when I saw the picture of his computer monitor.

Take another look. Closely. And then tell us what that says about your tech credibility.
post #21 of 118
Quote:
Originally Posted by mstone View Post

Judging by his writing style, I wouldn't imagine he is smart enough to hack the headers.

Seriously! This guy works at an advertising agency? His grammar and spelling would embarrass a
high school freshman.

It looks like mom and dad gave him a job.
post #22 of 118
Quote:
Originally Posted by g3pro View Post

I think it was just confirmed what we knew all along: Steve Jobs is an arrogant tool.

Somehow, I would rather an arrogant took run my company than an ignorant fool. You're fired!

And on your way out, perhaps this will enlighten your next posting,
AnandTech: iPhone 4 has best cellular reception of any iPhone which was just published.

http://macdailynews.com/index.php/we...omments/25838/
post #23 of 118
Quote:
Originally Posted by StLBluesFan View Post

Take another look. Closely. And then tell us what that says about your tech credibility.

Look more closelier.
post #24 of 118
Quote:
Originally Posted by roehlstation View Post

I think when you bring a company back from near extinction to become the second most valuable company in the entire country you are entitled to a little arrogance. Besides, if someone blames you for something not working that you put a lot of time and effort on, wouldn't you be a little defensive as well? We're talking about a phone here, it isn't like there are millions of gallons of crude oil leaking into the ocean.

Agreed. And when you make yourself accessible like Jobs does you get the odd chancer like this.

In my experience working in retail, customers tend to blast the staff at the bottom end, are a little less vocal when speaking to management and positively nice as pie when they get the head honcho.

So I'm surprised he's being so disrespectful.
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
Reply
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
Reply
post #25 of 118
Quote:
Originally Posted by roehlstation View Post

I think when you bring a company back from near extinction to become the second most valuable company in the entire country you are entitled to a little arrogance. Besides, if someone blames you for something not working that you put a lot of time and effort on, wouldn't you be a little defensive as well? We're talking about a phone here, it isn't like there are millions of gallons of crude oil leaking into the ocean.

They're still customers. That's just bad business. You wouldn't want to shop at a store where the owner is constantly belittling you and thumbing his nose at you. Not saying Steve Jobs can't, just that he shouldn't.
Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

Ste...
Reply
Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

Ste...
Reply
post #26 of 118
This pisses me off because Steve is one of the few hand on CEOs. In April I got a dud iMac and was thankful Jobs intervened. A-holes like this guy are going to drive Steve to an "official" company blog like Adobe.

http://www.cultofmac.com/apple-ceo-c...727#more-39727
post #27 of 118
Jason Burford runs an advertising agency and can't spell correctly?
post #28 of 118
This proves the point that no matter what their intentions too many people will go for the fast buck if it presents itself. To try to sell these emails genuine or not says 'I am an unprincipled idiot' and we should treat this story with the contempt is deserves and ignore it. If we did that every time perhaps these stories would be worth very little and not show up in the first place, I hope.
post #29 of 118
I'm convinced that Apple is getting hosed. I'm sure that there are some attenuation issues. But I have been unable to replicate on my iPhone 4. In fact, I find my EDGE cellular connection (no 3G here ) to be as good if not better than my old 3G (not S) phone.

I'm also starting to bet the sour grapes Gizmodo is helping to fuel this mess. But that is my pure idle speculation.
post #30 of 118
Would you like to borrow my phone? Or my bosses? Or his wife's?

Quote:
Originally Posted by jrandersoniii View Post

I'm convinced that Apple is getting hosed. I'm sure that there are some attenuation issues. But I have been unable to replicate on my iPhone 4. In fact, I find my EDGE cellular connection (no 3G here ) to be as good if not better than my old 3G (not S) phone.

I'm also starting to bet the sour grapes Gizmodo is helping to fuel this mess. But that is my pure idle speculation.
post #31 of 118
Quote:
Originally Posted by bdkennedy1 View Post

Jason Burford runs an advertising agency and can't spell correctly?

Looks like this guy works for his parents' marketing firm and as a realtor.

http://www.linkedin.com/pub/jason-burford/6/9ba/76

http://www.jasonburford.com/Jason_Bu...n_Burford.html
post #32 of 118
From Jobs:

Quote:
... Stay tuned. We are working on it. ...

Stay tuned, they're working it.

I mean, I know they've had a whole week and all, but...
post #33 of 118
No way anyone who has been buying and using Apple products for the past 20 years writes "MAC" instead of Mac. It's simply not possible. No. It's a common mistake made by PC users who have no experience with the Mac OS. If this guy is lying about being a long-time Apple customer, what else is he lying about?

Jobs needs to do a better job of screening which customers he replies to. This guy isn't worth it.
post #34 of 118
Burford Advertising... Can you say "Diversity".


No. I didn't think so.
post #35 of 118
Quote:
Originally Posted by iansilv View Post

These people are douchebags.

This thread is already better than every other site. Everyone on MR and BGR believes this crap.
post #36 of 118
Quote:
Originally Posted by bdkennedy1 View Post

Would you like to borrow my phone? Or my bosses? Or his wife's?

Do you want to borrow mine? It works fine, reception wise.
post #37 of 118
Quote:
Originally Posted by anonymouse View Post

I mean, I know they've had a whole week and all, but...

When you are talking about such a complicated issue and complicated hardware (like wireless radios), coming up with a solution, much less understanding the problem, can take time. Apple has a lot of things going on judging by the demand for iPhones right now.

You gotta be patient.
post #38 of 118
Quote:
Originally Posted by TenThousandThings View Post

No way anyone who has been buying and using Apple products for the past 20 years writes "MAC" instead of Mac. It's simply not possible. No. This guy is lying about being a long-time Apple customer.

Ha ha—my thought too.

In any case, if the emails are real (and they seem perfectly plausible), Steve Jobs is just ASKING for it by engaging in this way. A simple answer would have been: “Nearly all phones do something like this, unfortunately. Most iPhone 4 users don’t notice it, but where coverage is weak, I can understand how some might see a problem. Thanks for getting in touch—we’re interested in this issue.”

In the end, most people seem to be getting BETTER connections from an iPhone 4, not worse, so I’m not changing my order
post #39 of 118
Quote:
Originally Posted by diddy View Post

When you are talking about such a complicated issue and complicated hardware (like wireless radios), coming up with a solution, much less understanding the problem, can take time. Apple has a lot of things going on judging by the demand for iPhones right now.

You gotta be patient.

Well, since I don't yet have an iP4, it's definitely easy for me to be patient. My post was more directed at those who say Apple isn't doing anything.
post #40 of 118
Honestly...this is a pathetic waste of Steve's time. Everyone I know who has an iPhone 4 is not only completely blown away by its quality (fit and build) but impressed with how much better the battery life and reception has been. Yes I agree if you bridge those two gaps together the signal drops but never kills the call on me. It is a slight inconvenience but NEVER worth going BAT SH*T crazy over the CEO of the company. If you don't like the phone take it back and, yea, you may have to pay a restocking fee of some kind but thats the risk of being an early adopter. I think Apple did a bang up great job building this phone.

Compared to an Android, its a work of art. Android phones and flimsy junk phones that are all bells and whistles with no elegance. Their interface is a total disaster with a complete lack of fluidity and thoughtful design. Worst yet...they can't even roll out a single update to all of the hardware producers because everyone wants to make sure that they come preloaded with all these garbage apps.

Apple has a seamless experience from the time you turn the phone on forward. Bravo Apple. Bravo.
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