Originally Posted by JeffDM
There are a couple things I don't understand here. If you wanted the widest coverage, wouldn't you have chosen Verizon instead? I thought T-Mobile had the smallest coverage range of the four major US carriers. Did you try to jailbreak the iPhone to go with T-Mobile? I know it's frowned upon, but I also understand that it works.
Verizon would have been the best choice for range, yes. But their plans are overpriced, their customer service is dismal, and they play too many games.
t-Mobile, on the surface, does indeed have a smaller coverage area. But, they also have enough sharing agreements with other GSM companies that, when out of range of a t-Mo tower, I still get coverage just about everywhere I want it. Often the annunciator will show the same of some oddball phone company (Mamma Margolis' Activated Kosher Food and Cell Phone, Billie-Bob's Bait, Tackle & Telephone, etc), but it IS coverage. And best of all, t-Mo does not charge extra for this.
The few times over the years that I needed customer service help at t-Mo, they were friendly, polite, and fixed things every time. AT&T is still the company on which Lilly Tomlin based her routines. (I won't even get into my experiences with their landline/DSL/U-Verse idiocies).
Different plans and companies work for different people. I was a t-Mo customer in the past, gave AT&T a try, found them wanting, and moved back to t-Mo. So far, I am pleased as can be. If Verizon ever gets realistic about their pricing, stops crippling features, and stops putting odd-ball "gee we're sorry, we'll take that off your bill!" charges on their monthly statements* I may consider them.
* they do this on landline bills, not sure about cell.