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Apple deletes discussion threads about Consumer Reports and iPhone 4

post #1 of 169
Thread Starter 
Numerous threads pertaining to Consumer Reports' testing of the iPhone 4, which found reception issues, were removed from Apple's official online forums Monday.

Nonprofit consumer advocacy group Consumer Reports said Monday morning that it could not recommend the iPhone 4 due to reception issues that are a result of the design of Apple's latest handset. As first noted by TUAW, numerous threads about the news were started on Apple's official online forums, but were quickly deleted by moderators.

While at least six threads were deleted, some were saved in caches and can still be viewed. The report noted that Apple has been known to delete threads that may be unflattering toward its products from the official online discussion forums.

"Sadly, this isn't the first time we've heard about Apple deleting discussion board threads on topics which are unflattering to Apple's products. It's closer to the fiftieth time," author TJ Luoma wrote. "In fact, we've heard so many reports about this happening that it seems safe to call this standard operating procedure for Apple's discussion boards. That's not to say that there are no negative threads on the discussion boards, but the ones that are there are the ones that Apple's moderators have decided to leave active."

Earlier this month, Consumer reports initially reported that it did not experience signal issues with the iPhone 4, and it found no reason not to buy the handset. But on Monday, the organization did a 180-degree turn, and advised customers not to buy the handset.

The updated conclusion was reached after the nonprofit tested three iPhone 4 handsets inside a controlled radio frequency isolation chambers. The test found that other phones, including the iPhone 3GS and Palm Pre, did not experience the same signal-related issues of the iPhone 4.



Apple has said that any mobile phone experiences reception issues when held improperly. It has also said that users can use any case that covers the metal exterior band of the phone, which also acts as its antennas, with a case to prevent conduction through the user's skin.

Earlier this month, Apple revealed that the iPhone 4 calculates bars of signal strength incorrectly, and a software fix is expected to be delivered in the coming weeks. Apple's iOS allots nearly 40 percent of its total possible reception levels to five bars, from -51dB to -91 dB. But the distance from four bars to one bar of reception is much less, from -91dB to -113dB. But that issue is unrelated to hardware, which is where Consumer Reports found fault with the iPhone 4.
post #2 of 169
Wow, this ain't lookin' good.
post #3 of 169
How Low Can They Go?

It's time to 'Apple-Up' and right the situation, not close their eyes in avoidance.

Hint: It's Not Going Away!
"Why iPhone"... Hmmm?
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"Why iPhone"... Hmmm?
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post #4 of 169
OK.....censor the Apps, fine. Censor me, see you later.
post #5 of 169
They are deleting the standalone threads that aren't asking for support.

They've had a thread since june 23, 2010:
http://discussions.apple.com/thread....art=0&tstart=0

It's called: Serious antenna problem!

Are you sure they are CENSORING everything??

Is Appleinsider just posting articles based on TUAW articles that just repeat what someone sent to them in an email??
post #6 of 169
post #7 of 169
Quote:
Originally Posted by Mazda 3s View Post

I found an active thread:

http://discussions.apple.com/thread....art=0&tstart=0

Hopefully some actual 'Apple support reps' will chime in soon... It's all over the news tonight as well.
"Why iPhone"... Hmmm?
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"Why iPhone"... Hmmm?
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post #8 of 169
...........you know the ones...3 or 4 dots under their user name. They always, spending the last two years or so earning their two or three dots, begin their reply with "Welcome to the Apple Discussions!"....a very spooky salutation.

These guys are deadly. Don't cross them... they're nutty.
post #9 of 169
Apple has every right to delete threads pointing to the obviously biased consumer reports article. The article cites results from tests that in no way mimic real life situations. No one who actually owns an iPhone experiences these symptoms. Anyone who says otherwise is either a troll or an android plant.

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post #10 of 169
Some very heavyweights are seriously influencing the "Consumer Reports" management.

Such a 180 degrees change of opinion is just ridiculous. Especially when the first opinion was clearly explained that all phones do this to various degrees. Moreover numerous YouTube videos show that the bar drops do not even degrade the voice quality of calls and Apple explained that it is a software issue that they plan to fix.

These heavyweights can push against Apple but it's not gonna work because most everyone has the iPhone and can judge for themselves. They've also had 30 days to return it and have chosen not to do so because it's an awesome mobile phone.

Consumer Report's flip flop only proves to me that they can be bought and their reports should be taken with a grain of salt.

The next iOS update will fix this issue and the world won't need consumer reports to filp flop again since they have been bought and paid for.

Time will tell.
post #11 of 169
I don't understand why people think they can put anything on Apple's Discussion boards. Their Apple's forums. Of course they're going to be biased about what's on THEIR own forums. Duh!
post #12 of 169
...And the news isn't much better.

Notwithstanding the fact that it has not even been released in Australia yet, it does seem the media is beginning to warn the public of this.

Courier Mail - Consumer Reports Wont Recomment iPhone 4.

Should be interesting to see what happens with the release in Australia.
post #13 of 169
Good.

Consumer Report is flip-flopping, praising the iPhone one minute, then dismissing it, then doing some sleight-of-hand back-pedaling. There's no need to entertain any of that. Apple has every right to delete that nonsense from their own boards.
post #14 of 169
Do I smell tantrum?
post #15 of 169
Quote:
Originally Posted by freddych View Post

Apple has every right to delete threads pointing to the obviously biased consumer reports article. The article cites results from tests that in no way mimic real life situations. No one who actually owns an iPhone experiences these symptoms. Anyone who says otherwise is either a troll or an android plant.

Quote:
Originally Posted by AppleSauce007 View Post

Some very heavyweights are seriously influencing the "Consumer Reports" management.

Ok, you guys forgot your /sarcasm tag or you are creeping me out.

Wait. There is a simpler explanation: The real world that I inhabit must be the parallel universe!
post #16 of 169
Quote:
Originally Posted by Leonard View Post

I don't understand why people think they can put anything on Apple's Discussion boards. Their Apple's forums. Of course they're going to be biased about what's on THEIR own forums. Duh!

Not to mention they are SUPPORT forums. Irrelevant posts get deleted from there everyday.
post #17 of 169
This is turning into a PR nightmare. If Apple wouldn't have jumped into the stupidity of denial mode to begin with, this would not be a big deal. If they would have simply said "we'll look into the reports" instead of making all the stupid remarks they've made, and offer free bumpers to any iPhone 4 owner who wants one, there would be no PR problem. Way to screw up the biggest product launch in their history.

The reality is, there is a problem, but it's also easily fixed. Apple just needs to pull their heads out of the sand and get to it already. The external side of the antennas need a non-conductive coating applied. That's it! Dang it, get it done already! Sheesh.
post #18 of 169
Quote:
Originally Posted by AppleInsider View Post

Numerous threads pertaining to Consumer Reports' testing of the iPhone 4, which found reception issues, were been removed from Apple's official online forums Monday.


They were off-topic on a support forum. The moderators did the right thing.
post #19 of 169
Quote:
Originally Posted by Quadra 610 View Post

Good.

Consumer Report is flip-flopping, praising the iPhone one minute, then dismissing it, then doing some sleight-of-hand back-pedaling. There's no need to entertain any of that. Apple has every right to delete that nonsense from their own boards.

The initial report was a preliminary report and had not underwent any extensive testing. Are you seriously doubting the integrity of Consumer Reports or are you disagreeing with anything negative about Apple? If that is the case then you should also consider dismissing all of their reviews of Apple products in which they've always been rated best in class.
post #20 of 169
Quote:
Originally Posted by AppleSauce007 View Post

They've also had 30 days to return it and have chosen not to do so because it's an awesome mobile phone.

Consumer Report's flip flop only proves to me that they can be bought and their reports should be taken with a grain of salt.

The next iOS update will fix this issue and the world won't need consumer reports to filp flop again since they have been bought and paid for.

Time will tell.

Stupidity should be painful. I switched from Verizon, which has impecable reception and got the iPhone 4 through AT&T. I paid an early termination fee, because I expected Apple to know how to make a phone by their 4th Generation, and have found that they made a world-class screw-up. Fortunately, I have discovered a work-around on the antenna issue - turn off the 3G and stick with EDGE and you get about ~10-12 dB better reception.

But, your statement about returning the iPhone is deeply flawed. First off, there is a 10% re-stocking fee - then if I leave AT&T I get a $325 fee for breaking the contract. So, my out of pocket fee is ~$400; not including the $100 I paid AT&T and the $200 I paid for my defective iPhone (and yes, an antenna that shorts out when you touch the phone is a defective product).

So, you obviusly think I should just suck it up, and quietly put up with this feces - ain't happening. You apparently don't have a dog in this fight - so as a person who does have the flawed, defective and partially functional iPhone 4 - please allow me to tell you to STFU. When you pony out your money, and you sign your contract like the rest of us - then you may open your trap and your mouth and your opinion will have merit. Right now, you are nothing but a contemptous fanboi.

You DO NOT fix a hardware defect, with a software patch. A noob would know this. Adjusting the bars so only 2 bars are shown when you have the phone on the table instead of 5 - BFD. I still drop the call if I touch my phone. Here's a news flash ... this is a cell phone that also plays games. It is not a game machine that sometimes makes phone calls too. See the difference? One functional is essential, one is frivilous - figure it out.

Consumer Reports screwed the pooch when they published a technical review without bothering to actually look at data. They pulled a hypothisis from a dark and unsanatary place - and have effectively soiled their magazines technical reputation by stating a flat out lie as the truth. Personally, I wonder how many iPhones that 'mistake' sold - and I wouldn't mind seeing CR get a multi-million dollar fine for their endorsement.

If you are going to open your mouth and make a statement - you had DAMN well better know what the frack you are talking about. CR couldn't be bothered with gathering facts, and that should cost them - it should cost them dearly. I have an idea there are some carboard boxes being filled with desktop belongings as we speak.

I'm angry, I have a dog in this fight; I have a sizeable investment and a 2yr contract that was made on a 'Good Faith' belief that Apple wasn't deliberately committing fraud. It certainly appears that way, doesn't it? Thus far, there is no ETA on the 'patch', and Apple is dodging the facts. Not so much as a "we are looking into this". Just sitting down and ignoring the problem - just like they have done since 2008 with their Time Capsule.

This is not the sort of behaviour would would expect from any reputable company. Apple, you wanted the world's attention - you have it now .... this should be your finest hour - you are making yourself look very, very bad on the international scene. Integrity means something - customers demand it.
post #21 of 169
Quote:
Originally Posted by freddych View Post

Apple has every right to delete threads pointing to the obviously biased consumer reports article. The article cites results from tests that in no way mimic real life situations. No one who actually owns an iPhone experiences these symptoms. Anyone who says otherwise is either a troll or an android plant.

Are you kidding? I demonstrated it to both the Apple store guys and the ATT store guys before returning it for a refund. Denial anyone?
post #22 of 169
Consumer Reports did not say "don't buy the iphone". What they did say is "At this point we cannot recommend that consumers buy the iphone". there is a big difference between not recommending and saying don't buy. I have had the iphone since day one and have not had any issues. Even on a bad day, the iphone works better than most phones (imoa).
post #23 of 169
Quote:
Originally Posted by freddych View Post

Apple has every right to delete threads pointing to the obviously biased consumer reports article. The article cites results from tests that in no way mimic real life situations. No one who actually owns an iPhone experiences these symptoms. Anyone who says otherwise is either a troll or an android plant.

and you are smoking serious rock if you believe that the iPhone4 does NOT have reception problems...
post #24 of 169
Quote:
Originally Posted by str1f3 View Post

The initial report was a preliminary report and had not underwent any extensive testing.

Good engineering practice is to give the scope of your review. If you like the display, comment on that. If you like the battery life, comment on that. Take measurements.

But CR went several steps too far; they said that all phones drop bars when the phone is held, and that the iPhone 4 behaved similarily. This was obviously NOT THE TRUTH - that is a lie, or a very gross assumption.

Face it, CR grabbed a hypothesis from a dark and unsanitary place and plastered that hypothesis as fact - now they are eating that hypothesis and their credability as a legimate reviewing magazine is understandably being called into question.

This 180 degree (Oh Crap!!) change in review is pretty much inexcuseable for a magazine that is sold as an unbiased, honest, ad-free, engineering based assessment of all consumer goods. They went from a thumbs-up to a thumbs-down in a matter of weeks.

Heads are probably already rolling out the door.
post #25 of 169
Quote:
Originally Posted by mytdave View Post

This is turning into a PR nightmare. If Apple wouldn't have jumped into the stupidity of denial mode to begin with, this would not be a big deal. If they would have simply said "we'll look into the reports" instead of making all the stupid remarks they've made, and offer free bumpers to any iPhone 4 owner who wants one, there would be no PR problem. Way to screw up the biggest product launch in their history.

The reality is, there is a problem, but it's also easily fixed. Apple just needs to pull their heads out of the sand and get to it already. The external side of the antennas need a non-conductive coating applied. That's it! Dang it, get it done already! Sheesh.

I TOTALLY agree with you Dave. Job's ego is is outta control! FIX THE DAMN PHONE!!
post #26 of 169
LOL.

So much for openness.
Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

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Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

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post #27 of 169
iPhone competitors better learn to innovate if they want to compete. Dirty politics is not gonna cut it.

The iPhone will continue to outsell the competition by far because it is the best!

Time will tell.
post #28 of 169
What a bunch of pussies
post #29 of 169
Quote:
Originally Posted by n2macs View Post

Consumer Reports did not say "don't buy the iphone". What they did say is "At this point we cannot recommend that consumers buy the iphone". there is a big difference between not recommending and saying don't buy. I have had the iphone since day one and have not had any issues. Even on a bad day, the iphone works better than most phones (imoa).

When I was in DC, I was unable to replicate the Grip of Death. The DC metro area has great coverage. But, here at home, if I dare to touch the phone - even hold it in my palm without the case - I cannot complete a 5 minute phone call without dropping the call, and then the dreaded "Searching".

So, as long as you stay in a coverage area with full bars; you are fine. But, go into a basement, tunnel or a more remote area and you too will discover the joys of dropped calls.

BTW, if you disable the 3G - you will get about 12 dB better cell reception; based on experiments I did at my desk.
post #30 of 169
Quote:
Originally Posted by str1f3 View Post

The initial report was a preliminary report and had not underwent any extensive testing. Are you seriously doubting the integrity of Consumer Reports or are you disagreeing with anything negative about Apple? If that is the case then you should also consider dismissing all of their reviews of Apple products in which they've always been rated best in class.

Exactly, CR does this all the time as new info comes in. Unlike a certain phone maker, it's called being responsible.
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post #31 of 169
Quote:
Originally Posted by AppleSauce007 View Post

Some very heavyweights are seriously influencing the "Consumer Reports" management.

Such a 180 degrees change of opinion is just ridiculous. Especially when the first opinion was clearly explained that all phones do this to various degrees. Moreover numerous YouTube videos show that the bar drops do not even degrade the voice quality of calls and Apple explained that it is a software issue that they plan to fix.

These heavyweights can push against Apple but it's not gonna work because most everyone has the iPhone and can judge for themselves. They've also had 30 days to return it and have chosen not to do so because it's an awesome mobile phone.

Consumer Report's flip flop only proves to me that they can be bought and their reports should be taken with a grain of salt.

The next iOS update will fix this issue and the world won't need consumer reports to filp flop again since they have been bought and paid for.

Time will tell.

Agreed. Time for an in depth look at CR and if they are / have ever been influenced, I never thought of that! I always just thought they were incompetent. I for one have found their reports to be way off mark many times.
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post #32 of 169
Your name should be appleKOOLAID if you are stupid enough to believe the update to iOS 4.01 is going to fix the antenna problem....
post #33 of 169
Quote:
Originally Posted by AppleSauce007 View Post

Some very heavyweights are seriously influencing the "Consumer Reports" management.

Such a 180 degrees change of opinion is just ridiculous. Especially when the first opinion was clearly explained that all phones do this to various degrees. Moreover numerous YouTube videos show that the bar drops do not even degrade the voice quality of calls and Apple explained that it is a software issue that they plan to fix.

These heavyweights can push against Apple but it's not gonna work because most everyone has the iPhone and can judge for themselves. They've also had 30 days to return it and have chosen not to do so because it's an awesome mobile phone.

Consumer Report's flip flop only proves to me that they can be bought and their reports should be taken with a grain of salt.

The next iOS update will fix this issue and the world won't need consumer reports to filp flop again since they have been bought and paid for.

Time will tell.

There was no "180 degrees change of opinion" (despite AI repeated misrepresentation [lie?]), the initial story wasn't a scientific review but an individual and informal test, which was -btw- updated the day after, on July 3, then already mentioning the "death grip"/antenna isolation/signal strength/dropped call problems...

Quote:
Our findings are not definitive, by any means; they are informal tests by journalists rather than lab tests by Consumer Reports testing staff.

http://blogs.consumerreports.org/ele...reports-s.html
post #34 of 169
Quote:
Originally Posted by AppleSauce007 View Post

iPhone competitors better learn to innovate if they want to compete. Dirty politics is not gonna cut it.

The iPhone will continue to outsell the competition by far because it is the best!

Time will tell.

Agreed. However, sadly, 'swift boat politics' seems to work in the USA all too easily and all too often!
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post #35 of 169
Quote:
Originally Posted by Hodar View Post

Stupidity should be painful....

I have an iPhone 4 without these symptoms. Unfortunately for you, I know 4 other people with iPhone 4, and none---not a single one---have the death grip problem. I had a bad radio in my 3G when it came out, but luckily I was able to get a replacement. It seems this is either a bad run out of the factory, or another issue...but not a design flaw as you have incorrectly asserted. If it were, surely every phone would exhibit the symptoms.

Apple does not respond to these things until they know what the real problem is, and know exactly how to deliver a solid solution. Give it a little time, and I'm sure you'll be satisfied. The demand for this phone is unlike any other, but as it dies down, and Apple has some in stock, I'm sure they would gladly replace it for you.
post #36 of 169
Quote:
Originally Posted by Bagman View Post

Are you kidding? I demonstrated it to both the Apple store guys and the ATT store guys before returning it for a refund. Denial anyone?

You just don't get it, according to the poo-poo comments here, this is all 'irrelevant'.
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post #37 of 169
WOW!!!
1984? Censorship? That is bad.
Apple needs to step up to the plate.
Not try to bury it.
post #38 of 169
Quote:
Originally Posted by freddych View Post

Apple has every right to delete threads pointing to the obviously biased consumer reports article. The article cites results from tests that in no way mimic real life situations. No one who actually owns an iPhone experiences these symptoms. Anyone who says otherwise is either a troll or an android plant.

1- I agree...they are Apple's forums so they can delete posts as they see fit.

2- "The article cites results from tests that in no way mimic real life situations."

From Apple's letter concerning reception issues: We have gone back to our labs and retested everything, and the results are the same the iPhone 4s wireless performance is the best we have ever shipped.

So now, I guess it's going to be a battle of the labs...since apparently neither tested in "real world" situations?

3- "No one who actually owns an iPhone experiences these symptoms. Anyone who says otherwise is either a troll or an android plant."

I own an iPhone 4 bought on launch day in Sacramento, CA. I can easily reproduce it on every call by holding the phone in a normal way as I've done with my 3GS in the past. I'm not a troll although I could be accused of maybe looking like one...haha. And I've tried Android phones and haven't been impressed and would not recommend them, at least compared to my 3GS so I'm thinking I'm not a good spokesperson for Android...
post #39 of 169
As far as I'm concerned, no one has shown with any degree of certainty that the iPhone 4 exhibits any sort of reception problems that result in dropped calls or slow data. The fact is that the majority of iPhone owners are perfectly happy with their phones showing that there is no problem. Furthermore, we can't rule out the possibility that the problem is widespreadto any degree, judging from the number of people posting here alone and showing no problems.

The fact is that these claims are misguided, as even an apparent drop on bars doesn't effect call quality. The next update will address the bar problem.

The purported tests by CR show no real world application. Who the hell makes calls from an EM shielded room? They simply can't replicate the power of a real cell phone tower.

Until someone shows me that every phone has these problems and that they translate into real world problems such as dropped calls, I'm going to have to call BS.

I wonder how much the editors have been paid by google...

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post #40 of 169
Quote:
Originally Posted by str1f3 View Post

The initial report was a preliminary report and had not underwent any extensive testing. Are you seriously doubting the integrity of Consumer Reports or are you disagreeing with anything negative about Apple? If that is the case then you should also consider dismissing all of their reviews of Apple products in which they've always been rated best in class.

never mind quadra... he would still be humping the positive preliminary report if it wanst for this update.
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