Originally Posted by Tulkas
Hard to see it as an unjustified feeling of 'entitlement', to feel entitled to what you paid for, i.e. a working phone.
As an aside, are you now a motivational speaker? Many of your posts have the same sort of 'a problem isn't a problem, it is an opportunity
' sort of ring to them.
You certainly are entitled to what you paid for.
Sometimes, there are serious defects that can only be resolved by replacement or refund and the option to buy a different product.
Sometimes, there are defects that can be mitigated by making an adjustment in the way you use them or otherwise compensate for the defect. In this case, you still should be offered the replace/return option as above... if not, that would be the last product I would buy from that company. What you do should be your decision-- but you should have the choice.
If you expect that every product you buy will be without defects, I think that is unrealistic. IMO, what is important is that you can live with it or replace/return it and move on.
Ha! Motivational speaker-- I think not. Rather, I am a 70-year-old, who when younger, demanded that everything be perfect. I've mellowed over the years, adjusted to married life, learned to compromise the unimportant things and preserve my core principles.
At age 35, likely, I would be demanding that Apple make this "fantastic" $800 device perfect, on principle
(even though I bought a case to protect it from breakage, that resolves the problem).
At, age 70, with 3 grandchildren (ages 7, 11, 14) I am willing to do whatever it takes to make it through the week...
And to enjoy the iP4 for what it is,
rather than for what it isn't!
As to problems being, or not being, problems.
Certainly, a problem is a problem-- no argument there.
But a problem can also be an opportunity-- if you look closely enough.
Sadly, most of us (especially me) accept the problem as: That's the way it is-- nothing can be done about it!". So, all that's left for us is to "mitch and bone" about it.
Others, exceptional people, look for opportunities in problems. Some notables: Alexander, Edison, Eisenhower, Iococca, Uberoth, and, yes Steve jobs.
Seriously, what would it be worth to Apple, Steve Jobs, and his legacy if he could take this negative feeding frenzy into a positive demonstration of the way Apple stands behind its products and the way it treats and supports its costumers.