or Connect
AppleInsider › Forums › Mobile › iPhone › Apple to hold iPhone 4 press conference on Friday
New Posts  All Forums:Forum Nav:

Apple to hold iPhone 4 press conference on Friday - Page 2

post #41 of 231
It was stated clearly that as a part of 4.1 it was to include the signal fix that apple talked about, 1st I did not expect a real fix but for them to make it worse is a bit bothersome, Apple has always produced such high quality products, so with this round of misteps i'm a little shocked.

No bashing, No trashing, Just the reality, After the update its REALLY BAD, something is wrong there.... you can't argue with facts. Well you could but it does not make sense to me.

Just trying to make a point...
post #42 of 231
Quote:
Originally Posted by lionelhuts View Post

If Apple is going to give out free bumpers, I hope they give a refund to people that already bought one.

If they do decide to go this route, they won't actually implement it by giving out bumpers or refunds. Instead they will offer $35 gift cards to the Apple Store to all purchasers (past and current). They'll let the users decide whether and how they want to spend the credit. Many will go ahead and spend more than that while they are there, regardless of whether they get a bumper, and most will go home feeling taken care of.

Done deal.

Thompson
post #43 of 231
They won't give away free bumpers. That would confirm the 'design flaw'. They will simply say nothing is wrong. Re-state their belief about it being an issue with their reception bars math. And say they've fixed that and it's good to go.

Now that there's millions of sales, admitting anything would be a nightmare. So they'll admit nothing and hope that sales don't get impacted and that the number of folks with reception issues remains a tiny, and easily ignored minority.
post #44 of 231
Quote:
Originally Posted by MomentsofSanity View Post

Seeing as Apple announced it specifically to address the issue its not a huge leap to assume...

They announced that they would be releasing an update shortly, which will likely be 4.0.1, not this 4.1 beta which isn't likely to be released for some time since it just went to beta.
post #45 of 231
Quote:
Originally Posted by MacBearDan View Post

It was stated clearly that as a part of 4.1 it was to include the signal fix that apple talked about, ...

In the 4.1 SDK release notes? Or are you referring to the unspecified release they mentioned in the letter?
post #46 of 231
Quote:
Originally Posted by ChristophB View Post

Great point! Maybe $29.99 gift card toward a case of your choice on apple.com.

If anything like this is the solution, then it would probably just be a Gift Card that can be used any way you want. This would give those folks that don't want a case a little bit of stroking... there may be a big segment of folks that don't hold their phones that way, for whatever reason. But they still may feel "entitled" just out of principle.

Thompson
post #47 of 231
Quote:
Originally Posted by MacBearDan View Post

I hope they do something, I upgraded the beta 4.1 today and wham, not good.
4.1 did nothing to fix the problem in fact I am really sorry to say I think it made it worse on my phone. Before I had to really squeeze hard to get the results everyone else was having so i did not think it was that big of a deal, now after 4.1, I just hold it slightly and the bars drop like a rock!

Wasn't that the point? To show you how bad reception is where you are? I think Apple wants you to blame AT&T here, not your iPhone 4.
post #48 of 231
It's very possible that all iPhone 4's are NOT faulty, but due to the "public" (internet) perception spilling over into mainstream media, they're going to go above and beyond the call of duty to avoid tarnishing the brand.

So you have tens of thousands of faulty units (acceptable for 2 million+ units built) that have possibly failed due to issues in the new manufacturing process, and a software display bug.

You combine this with the fact that ALL antenna's attenuate when touched (especially external ones) and you can have a serious perception crisis that gets amplified by a blogosphere desperate to report on anything Apple. And if they can make it look SUPER negative, they'll always opt for negative.

This is why the many positive reports on the new antenna from the public, from the tech press, and from antenna engineers who have come forward in recent days have been overshadowed.
post #49 of 231
What Apple should say:

Don't stick your grubby mitts over the antenna.

What Apple will probably say:

It has come to our attention that in a weak signal area - where previously you might get no signal - you might get a dropped call if you are not using a case for your iPhone and happen to place your hand over the antenna in a certain way. Or you might not. In this instance, as a gesture of goodwill we will be giving vouchers to those who are concerned about this issue so they can buy a case of their choosing from any Apple Store. Now be grateful and shut the f**k up about antenna attenuation.
post #50 of 231
Wow...this whole episode proves that there are some really dumb asses in this country.The iPhone 4 is the best cell phone/personal media device EVER created and it is getting trashed by a bunch of tards who cant for the life of them figure out how not to cover that one little area of their phone!

Man there are some stupid people out there.
post #51 of 231
Quote:
Originally Posted by ghostface147 View Post

I don't think they'll get a refund, but more like store credit.

You're probably right. Friday will be the 14th day of my bumper purchase. So if the announcement is a free one, I'm luckily just within the return period.


Quote:
Originally Posted by Chris_CA View Post

Why? The problem is solve with bumpers and you don't have a problem (because you already have a bumper).

I honestly don't know how to respond to this. It just seems obvious to me why I would want a refund. I'm not trying to be a jerk; I simply don't know how to logically form a rebuttal demonstrating my point.
post #52 of 231
Quote:
Originally Posted by MacBearDan View Post

It was stated clearly that as a part of 4.1 it was to include the signal fix that apple talked about, 1st I did not expect a real fix but for them to make it worse is a bit bothersome, Apple has always produced such high quality products, so with this round of misteps i'm a little shocked.

No bashing, No trashing, Just the reality, After the update its REALLY BAD, something is wrong there.... you can't argue with facts. Well you could but it does not make sense to me.

Just trying to make a point...

What's this? Can you describe what is bad after the update? If it's that you now show hardly any bars in your location, well that's exactly the predicted result for low signal areas. Your signal wouldn't be any weaker. Your display would simply be more representative. Or is there something else going on, e.g. more dropped calls, continued large impact to displayed strength, etc?

Update: I just came across your previous post on the earlier page.

Thompson
post #53 of 231
I'm glad my iPhone is still on order. Still time to cancel if things go south .. or be pleasantly surprised if they try to compensate for this reception issue.
post #54 of 231
IPHONE 4 is a true work of art. Even with holding the phone in the lower left hand corner I have no problem.
I really don't expect APPLE to do much on FRIDAY. However it seems that the people that are complaining are looking for a free bumper and maybe they'll get a credit or a free bumper.
For the people that are having the problem, they should return the iphone4. Why keep complaining.? get your money back and call it a day.
post #55 of 231
Quote:
Originally Posted by jragosta View Post

Exactly. Fortune surveyed 25 AT&T stores and found that a total of 11 iPhones had been returned. Obviously the number of people who are unhappy enough to do something other than whine is tiny.

Btw, it wasn't Fortune that surveyed AT&T stores. It was BMO Capital Markets. When will you start reporting facts correctly instead of twisting facts ? BMO is a financial company that has a buy rating for Apple. I take their so called survey with a grain of salt. They have a dog in this fight. Do you know the methodology of this survey ? Do you know how many stores they truly called ? Do you think store managers really have the freedom from AT&T to accurately report this data to an outside source ? When was this survey taken ? A lot of unanswered questions. This so called survey is completely meaningless without more facts behind it. Also, it will be interesting to see how many customers will be returning their phone when their 30-day trial gets close to the end. Because they are just waiting/hoping for Apple to come out with a fix. Which it looks like they might announce this Friday.
post #56 of 231
oh goodness, not good for Apple. Honestly, I watch the news at night and hadn't seen much on it. Other than tech news on the internet, I wouldn't have known. The fact that it's made it to Letterman means that it's a bit more mainstream than I thought. Perhaps more people know about this than I imagined.
post #57 of 231
Quote:
Originally Posted by Mazda 3s View Post

At least they're going to address it. Even Apple knows that staying quiet with an issue this big (or saying "you're holding it wrong") is a dumbass mistake.

Frankly, there's no problem with the iPhone. I think Apple will reiterate this and tell people simply to return the phone if they don't want to hold it the right way.

iPad2 16 GB
iPhone 5 32 GB

Reply

iPad2 16 GB
iPhone 5 32 GB

Reply
post #58 of 231
Quote:
Originally Posted by Prof. Peabody View Post

Well, if the world was full of intelligent reasonable people that like hearing the truth then telling people they are holding it wrong would actually be the *best* way to go, since that's essentially the only problem.

The trouble is that Steve and Co. have no idea how the average dumb-ass consumers reacts to statements like that. So, yeah. It was a bad move I guess.

This whole debacle shows off Apple's achilles heel. They make superior products because they are a superior company full of superior human beings, but as a result, they just don't get how regular folks think sometimes. Same with the Hockey puck mouse for the original iMac. To a designer, it's beauty, art, etc. but to the average computer user it was a POS that didn't fit in your hand.

Really? So you're a genius who always holds your phone correctly? It's a cell phone, you should be able to hold it however. People are busy, multi-tasking, shifting a phone from one hand to the other, making calls in bed, etc. They shouldn't have to think "Am I holding my iPhone correctly?" That's idiotic.

This is clearly the result of inadequate testing on Apple's part. Likely that every prototype iPhone, whether on or off the Cupertino campus, was shrouded in a case that masked the problem. As an avid Apple aficionado and shareholder, it's overdue for Apple to resolve this DEFECT and put the problem behind them.
post #59 of 231
Quote:
Originally Posted by AppleZilla View Post

Well they had to respond. Meanwhile our iPhone 4s are the best iPhones we've had. Better, faster connection. And this is the experience for most users.

I can make the signal degrade if I really try, but in everyday use, no problems. It's perfect.

Your intelligent comments stand out here.
post #60 of 231
Quote:
Originally Posted by chronster View Post

Perhaps more people know about this than I imagined.

If they didn't they do now! I am guessing Letterman's going to get a pissy letter soon like a certain other talk show host recently....
post #61 of 231
Quote:
Originally Posted by iLoveStuff View Post

Your intelligent comments stand out here.

Your comment says more you than AppleZilla's comment. Exactly how would he know if most users are satisfied?
post #62 of 231
Quote:
Originally Posted by AppleZilla View Post

Well they had to respond. Meanwhile our iPhone 4s are the best iPhones we've had. Better, faster connection. And this is the experience for most users.

I can make the signal degrade if I really try, but in everyday use, no problems. It's perfect.

Bingo. My experience as thoughts...exactly.
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
post #63 of 231
Quote:
Originally Posted by freddych View Post

Frankly, there's no problem with the iPhone. I think Apple will reiterate this and tell people simply to return the phone if they don't want to hold it the right way.

The part about reiterating the ability to return is fine, I suppose. Barely.

I am a staunch supporter of Apple, but I find it highly unlikely that they will again say anything that suggests that customers are holding their phones "wrong". That one was a pure PR snafu, regardless of it's accuracy. It's a bit like telling your wife that her pants make her butt look big. Just don't do it even (especially?) if true... leave that brutal honesty for her girlfriends.

:-) ... but it's really how I feel.

Thompson
post #64 of 231
Quote:
Originally Posted by str1f3 View Post

Your comment says more you than AppleZilla's comment. Exactly how would he know if most users are satisfied?

Because they've sole millions of phones and there are only a few reports of problems.
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
post #65 of 231
Quote:
Originally Posted by thompr View Post

The part about reiterating the ability to return is fine, I suppose. Barely.

I am a staunch supporter of Apple, but I find it highly unlikely that they will again say anything that suggests that customers are holding their phones "wrong". That one was a pure PR snafu, regardless of it's accuracy. It's a bit like telling your wife that her pants make her butt look big. Just don't do it even (especially?) if true... leave that brutal honesty for her girlfriends.

:-) ... but it's really how I feel.

Thompson

Bravo to Apple standing up to retarded consumers. Heres how i see the situation:

"my phone drops calls when i hold it like this."

"dont hold it like that"

problem solved.

iPad2 16 GB
iPhone 5 32 GB

Reply

iPad2 16 GB
iPhone 5 32 GB

Reply
post #66 of 231
Quote:
Originally Posted by thompr View Post

What's this? Can you describe what is bad after the update? If it's that you now show hardly any bars in your location, well that's exactly the predicted result for low signal areas. Your signal wouldn't be any weaker. Your display would simply be more representative. Or is there something else going on, e.g. more dropped calls, continued large impact to displayed strength, etc?

Update: I just came across your previous post on the earlier page.

Thompson

Its just before the update i had a good signal and could make calls, then i got the update and its like bam, you hold the phone the way people have been describing and the bars drop like a rock, sometimes to no signal. Here in Richmond we are very lucky we have very good ATT service so clearly there is something going on here. I mean guys I am the first to defend Apple within a heartbeat, I love their products and what they do, but I am also telling you, the software update really screwed with my phone, i even restored it a 2nd time to be sure. Typically with Betas, I have the random buggy issues but not like this

I've been also reading some other sites and posts from other developers who are having the same experience so I know I am not alone. I am just so taken off guard that before I had basically NO issues and now, its real obvious. Not sure what else to tell ya ..... Thank goodness I have bumper
post #67 of 231
Quote:
Originally Posted by MacBearDan View Post

Its just before the update i had a good signal and could make calls, then i got the update and its like bam, you hold the phone the way people have been describing and the bars drop like a rock, sometimes to no signal. Here in Richmond we are very lucky we have very good ATT service so clearly there is something going on here. I mean guys I am the first to defend Apple within a heartbeat, I love their products and what they do, but I am also telling you, the software update really screwed with my phone, i even restored it a 2nd time to be sure. Typically with Betas, I have the random buggy issues but not like this

I've been also reading some other sites and posts from other developers who are having the same experience so I know I am not alone. I am just so taken off guard that before I had basically NO issues and now, its real obvious. Not sure what else to tell ya ..... Thank goodness I have bumper

OK so maybe the beta didn't fix the display problem yet. *sigh*

But the 64 thousand dollar question is whether you've actually dropped a call or suffered poor quality, etc.

Thompson
post #68 of 231
Quote:
Originally Posted by Bageljoey View Post

Maybe my new iPhone next week will come with a free bumper?

I got an iP4 and I CERTAINLY do not want any bumper. I want the issue fixed!
post #69 of 231
Quote:
Originally Posted by thompr View Post

OK so maybe the beta didn't fix the display problem yet. *sigh*

But the 64 thousand dollar question is whether you've actually dropped a call or suffered poor quality, etc.

Thompson

Sorry you did ask that and I did not give you that answer in my long winded response before

When I have had a signal the quality has been okay for the most part, a couple of calls were really scratchy but I have to be 100% honest, its to soon to tell about that part yet. I can only speak about the visual aspect but I will post that experience in the next few days as i go about my business.
post #70 of 231
Quote:
Originally Posted by str1f3 View Post

I'm trying to understand your post. Are you saying this situation is the consumers' fault for not being intelligent enough? ...

No, I was responding to the post saying how "arrogant" and so forth Apple's statements on the iPhone 4 antenna have been.

I'm saying that the fact that the consumer's didn't appreciate the truth of the statement "your holding it wrong," and instead take it as an insult, is basically due to their lack of intelligence/savy/perception/etc. I was also poking fun at Apple a bit for being in so elitist that it never even occurred to them that a lot of people hold the phone in this troglodytic "cupped-paw-to-the-head" fashion that stops the signal.

The phone is what it is. I think it's a great design and don't believe there is any problem with it given that it works exactly the way it was designed to work and does so exceedingly well. It seems obvious to me that the signal degradation that occurs when you hold the phone the "wrong way," is far from a surprise to the engineers and not a "flaw" per se. It was designed that way.

If there are iPhone 4's that are defective in some way (and I'm not really convinced there are yet), then it's certainly not all of them, or even a large number of them.
post #71 of 231
Quote:
Originally Posted by brassrox View Post

Really? So you're a genius who always holds your phone correctly? It's a cell phone, you should be able to hold it however. People are busy, multi-tasking, shifting a phone from one hand to the other, making calls in bed, etc. They shouldn't have to think "Am I holding my iPhone correctly?" That's idiotic. ...

Try holding your phone in your hand so that you hand is cupped around the antenna and then put it to your head. It's practically impossible to even hold it that way. The only time it's even do-able holding the phone this way, is when it's in your hand in front of you.

If you put the phone in your left hand so that the meat of your palm covers the spot (like in all the pictures), it gets really awkward holding onto it the closer you get to your head. In fact, your elbow ends up in front of your stomach if you try it. The natural "proper" way to hold a phone leaves you holding mostly onto the top of it in some way, with the bottom part slightly away from your face.

Take a look at the people you see in the street making phone calls. Not one of them (or very, very , very few of them), are "holding it wrong." It doesn't take a genius to hold a phone properly.
post #72 of 231
Quote:
Originally Posted by jetlaw View Post

While I agree that the world is full of stupid people, I have to disagree with your notion that Apple doesn't understand how they work. Apple is arguably the best in the industry in terms of their understanding of human factors and the man-machine interface. Similarly, Apple is undoubtedly the pacesetter in terms of marketing, so I think it is an uphill battle to suggest that Steve & Co. don't understand the consumer mindset.

I might have gone too far with the "elitist Apple-ites" analogy. They generally know what consumers want and are obviously quite good at producing popular products, but this is the kind of mistake that Apple is famous for and the few mistakes they make, always seem to be along these lines (not understanding what the average consumer really wants).

The G4 Cube was a fantastic product for instance, but the things it was designed to excel at were things that the average consumer ultimately didn't care so much about (no noise, small desktop footprint, etc.). The hockey puck mouse is another example. Steve introduced it as, and genuinely thought it was, the best mouse design anyone had ever seen. It was universally reviled by the average joe however because average people just don't hold their mice the way in which you have to hold the hockey-puck mouse for it to work properly and feel comfortable in your hand.
post #73 of 231
Quote:
Originally Posted by MacBearDan View Post

Sorry you did ask that and I did not give you that answer in my long winded response before

When I have had a signal the quality has been okay for the most part, a couple of calls were really scratchy but I have to be 100% honest, its to soon to tell about that part yet. I can only speak about the visual aspect but I will post that experience in the next few days as i go about my business.

I'd still like to know what the 4.1 release notes say about this. (Or whether you were just referring to the letter) It seems odd they would put any changes they are intending related to iP4 antenna/bar/signal problems into a developer beta in final form but not actually release them to users.
post #74 of 231
Quote:
Originally Posted by Prof. Peabody View Post

No, I was responding to the post saying how "arrogant" and so forth Apple's statements on the iPhone 4 antenna have been.

I'm saying that the fact that the consumer's didn't appreciate the truth of the statement "your holding it wrong," and instead take it as an insult, is basically due to their lack of intelligence/savy/perception/etc. I was also poking fun at Apple a bit for being in so elitist that it never even occurred to them that a lot of people hold the phone in this troglodytic "cupped-paw-to-the-head" fashion that stops the signal.

The phone is what it is. I think it's a great design and don't believe there is any problem with it given that it works exactly the way it was designed to work and does so exceedingly well. It seems obvious to me that the signal degradation that occurs when you hold the phone the "wrong way," is far from a surprise to the engineers and not a "flaw" per se. It was designed that way.

If there are iPhone 4's that are defective in some way (and I'm not really convinced there are yet), then it's certainly not all of them, or even a large number of them.

Thanks. I now understand your intent. From this comment it really is an intelligent comment. If I knew you I wouldn't have questioned your comment. The wriiten word is not always the best at implying a person's meanings.
post #75 of 231
You don't call a press conference to reiterate what you've already said. That's just asking for media trouble.

If they were just going to say what they already have, they would have just released a statement to the press.
The evil that we fight is but the shadow of the evil that we do.
Reply
The evil that we fight is but the shadow of the evil that we do.
Reply
post #76 of 231
Quote:
Originally Posted by MacBearDan View Post

I hope they do something, I upgraded the beta 4.1 today and wham, not good.
4.1 did nothing to fix the problem in fact I am really sorry to say I think it made it worse on my phone. Before I had to really squeeze hard to get the results everyone else was having so i did not think it was that big of a deal, now after 4.1, I just hold it slightly and the bars drop like a rock!

This is a great example of the ignorance of even somewhat savvy (presumably) people as to what is going on. MacBearDan (no offense to him,) like many people, seems to think that the problem is "worse" now because with the "fix" his signal display is more sensitive on the high end (where signal strength doesn't really matter) whereas before it was "better" when it when it was more sensitive on the low end, where that increased sensitivity had some value.

Guess what? It probably was better before, but nothing has changed WRT the phone's receptiononly the display has changed. But now Apple has been forced into addressing what a whining misinformed, minority has assumed they wanteda less useful signal strength indicator.

it's a strange world!
post #77 of 231
Quote:
Originally Posted by brassrox View Post

This is clearly the result of inadequate testing on Apple's part. Likely that every prototype iPhone, whether on or off the Cupertino campus, was shrouded in a case that masked the problem.

Huh? You truly think that Apple didn't test their new metal frame == external antenna?! I'm convinced that Apple knew about this "problem" but determined that it's better to release it than probably not have a iPhone 4 in time. Now it has blown up in their faces. In a way they deserve it - people getting a bit too cocky and arrogant in Cupertino...

Personally, I find this situation quite hilarious. I can make my iPhone 4 stop all data transmission when I touch the gap even though it shows 5 bars (in the vicinity of a micro-cell). So what?! The moment I don't touch the gap, the phone resumes immediately at several Mbps down and 100s of kbps up. To me, the look and feel of this design (glass, stainless and the antenna) trumps 100% reliability as a function of grip. And no, the phone is not useless. It won't drop calls and won't stop data transmission if you manage to not touch the gap. Is that SOOOOOOOOOOOO difficult to do.

I recommend apple apply a sticker to the gap, labeling it the "hangup call" button. They should file a patent!!!

I do feel bad for clumsy people who have limited control over their fingers and can't handle this phone
post #78 of 231
Quote:
Originally Posted by Prof. Peabody View Post

Well, if the world was full of intelligent reasonable people that like hearing the truth then telling people they are holding it wrong would actually be the *best* way to go, since that's essentially the only problem.

The trouble is that Steve and Co. have no idea how the average dumb-ass consumers reacts to statements like that. So, yeah. It was a bad move I guess.

This whole debacle shows off Apple's achilles heel. They make superior products because they are a superior company full of superior human beings, but as a result, they just don't get how regular folks think sometimes. Same with the Hockey puck mouse for the original iMac. To a designer, it's beauty, art, etc. but to the average computer user it was a POS that didn't fit in your hand.

So, is your thesis 'professor', that the consumer is to blame for Apple's problem with the iPhone? How many mobile phones have you owned that required instructions on how to hold them?

Unbelievable.
Where are we on the curve? We'll know once it goes asymptotic!
Reply
Where are we on the curve? We'll know once it goes asymptotic!
Reply
post #79 of 231
Quote:
Originally Posted by Mazda 3s View Post

At least they're going to address it. Even Apple knows that staying quiet with an issue this big (or saying "you're holding it wrong") is a dumbass mistake.

Who said they were even going to talk about the antenna issues?

The iPhone 4 is due for release soon in other countries, so it may simply be about that.

Apple can be amazingly ignorant/arrogant and with more people telling them what they should do, the less likely they are to do anything.
post #80 of 231
Quote:
Originally Posted by Frank777 View Post

You don't call a press conference to reiterate what you've already said. That's just asking for media trouble.

If they were just going to say what they already have, they would have just released a statement to the press.

Wow, I had to read through 75 posts before I found anyone making this obviously true statement.
Please don't be insane.
Reply
Please don't be insane.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPhone
AppleInsider › Forums › Mobile › iPhone › Apple to hold iPhone 4 press conference on Friday