Originally Posted by jb510
I have a lot of respect for Senator Schumer and this isn't the first time he has gotten involved in consumer protection matters. I don't see anything wrong with the letter, letters like this get written all the time by senators and representatives.
The timing of the letter is a bit questionable. Apple has already announced a press conference. While I suspect the letter was already in the works, why release it between the announcement of the PC and the PC. It makes it look like he's setting himself up to take credit for whatever comes out of the PC which would be complete BS.
For the record I think Apple has little to no obligation to offer a solution to this aside from directions "not to hold your phone like that".
If they do offer a solution I hope the call it the cry baby band aid and it's a 1" piece of flesh colored tape you apply to the bottom left corner of the phone.
Apple DOES have an obligation to fix the issue. Everyone knows that cell phone reception varies based on how the device is held, signal strength, etc. We all know these issues come into play with every phone, but the pertinent question is "to what degree". On one level, performance hits in this arena are a normal attribute of the technology. But they can also reflect the existence of a design flaw, and the distinction between the two is purely a matter of degree.
What the senator's letter is really saying is that Apple has a real obligation, both ethically and legally, to remedy this issue. The flippant responses you guys like to churn out, the tirades and vitriol - all of that means nothing. Consumers have a reasonable expectation for the device they buy to perform to certain standards and that expectation IS legally enforceable, whether you folks believe that or not. Screaming about how unfair it is that some people are questioning the perfection of your beloved phone is just completely pointless.
This MUST be addressed - in a mature, reasoned way. If you have actual concern for the company you so vociferously defend, realize this: if Apple doesn't start addressing this issue transparently and substantively, its going to hurt.
I have great respect for the work Apple does, and I own quite a few Apple products. You have to be blind, however, to be unable to see the serious nature of this and how badly it has blown up, primarily because of the way it has been handled. The solutions you and others propose, which tend to cluster around 'STFU', 'stop whining', and 'its all a vicious lie' are NON solutions and frankly speaking, that kind of stuff is part of what is making this issue blow up like it has.