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Apple has no plans for iPhone 4 recall - report

post #1 of 87
Thread Starter 
Although Apple has called a press conference tomorrow to discuss well-documented problems with the iPhone 4's antenna and reception, a new report claims that a recall of the handset won't be among the announcements.

Citing a person familiar with the matter, the Wall Street Journal is reporting that Apple doesn't plan to instate a recall of the more than 2 million units it's shipped worldwide thus far.

That same person echoed an earlier report from Bloomberg in claiming that hardware engineers warned chief executive Steve Jobs about the risks of the phone's new external antenna design nearly a year ago, but that Jobs "liked the design so much that Apple went ahead with its development."

The report went on to document how Apple's immense secrecy over new iPhone masked the problem during the company's evaluation process with its carrier partners, as design verification units were disguised as "stealth" phones that obscured their design and some of their functions.

"Those test phones are specifically designed so the phone can't be touched, which made it hard to catch the iPhone 4's antenna problem," the Journal said. The paper added, citing people familiar with the matter, that Apple afforded carriers "limited time to test the iPhone 4 before its June 24 launch" and equipped them with "fewer devices to test than other handset makers."

Although Apple declined to comment on its development methods for the new iPhone, a company spokesperson fired back at Bloomberg's claim that a senior antenna expert had expressed his concern over the new design to Jobs, challenging the publication to "produce anything beyond rumors to back this up."

"It's simply not true," the spokesperson said.

Concerns over the iPhone 4's new antenna design began generating headlines ever since its June 24th launch, when some users began reporting the handset's propensity to lose reception and sometimes drop calls when cupped in the lower left corner.

Though media coverage of the matter persisted for a couple of weeks on and on-and-off basis, it reached a boiling point earlier this week when Consumer Reports did a 180-degree turn on its stance on the iPhone 4, and announced that it could no longer recommend the device to consumers because of the antenna issues.

Since then, the matter has only escalated further up the chain, with democratic New York Senator Charles Schumer on Thursday issuing an open letter to Jobs, calling Apple's current solutions to fixing the problem "insufficient" and asking the company to provide a free fix for consumers.

Apple will hold a press conference on its Cupertino-based campus on Friday, presumably to address the matter in some capacity. AppleInsider will provide full coverage.
post #2 of 87
Considering there is absolutely nothing wrong with them, except for a few seemingly defective proximity sensors, this is hardly surprising.
post #3 of 87
No recall is necessary. There are many methods available to update the antenna in-store that will prevent conductive items (e.g. fingers, metal, et al) from coming in contact with the metal of the antenna. There is no doubt that touching the antenna will detune it, but I also agree that this whole issue is blown WAY out of proportion.

Just upgraded my 3GS to 4.01 and I can Death Grip it and get exactly the same effect as many are reporting on the 4. Case rested.

The primary failure here is a failure of Apple's PR department to address the issue directly up to this point, making the company appear arrogant and uncaring -- not a good thing for a high-visibility, premium consumer products manufacturer...
post #4 of 87
it's not even 30 days yet.
If you want a recall, just return the damn thing for a full refund.
post #5 of 87
I Just hope they tell us when the White iphone 4 is coming out like next week hopefully.
post #6 of 87
duh......

As if they'd re-call, it's not as if it's a Toyota.
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post #7 of 87
Unlike most other companies, Apple does do its best to take care of its customers. They have certainly treated me well when issues have arisen. I'm patiently waiting for what Apple has to say and what their plan is.

Apple-Haters will always find some pathetic excuse to smack Apple since Apple's computing direction directly conflicts with their way of life. Sad.

Until then, I will happily continue using my iP4. It does exhibit the same death-grip issues but it is barely an annoyance since I use a case anyways and when not, a simple hand movement of 1cm resolves that.

I had an old Motorola phone with similar issues but folks never whined about that. People accept so many deficiencies with all the junk phones out there yet they hold Apple to the level of unobtainable perfection. Nothing is perfect in this world.
post #8 of 87
Quote:
Originally Posted by AppleInsider View Post

Although Apple has called a press conference tomorrow to discuss well-documented problems with the iPhone 4's antenna and reception, a new report claims that a recall of the handset won't be among the announcements.

Stop, Kasper's Slave. "Well-documented?" WTF?

Quote:

Citing a person familiar with the matter, the Wall Street Journal is reporting that Apple doesn't plan to instate a recall of the more than 2 million units its shipped worldwide thus far.

Oh, well...."a person familiar with the matter." Jesus.

Quote:

That same person echoed an earlier report from Bloomberg in claiming that hardware engineers warned chief executive Steve Jobs about the risks of the phone's new external antenna design nearly a year ago, but that Jobs "liked the design so much that Apple went ahead with its development."

So the unnamed familiar person echoed an unsubstantiated report. It keeps getting better!

Quote:

The report goes on to document how Apple's immense secrecy over new iPhone masked the problem during the company's evaluation process with its carrier partners, as design verification units were disguised as "stealth" phones that obscured their design and some of their functions.

So, here is AI to report on the report, which sites an anonymous person who echoes another anonymous person. Oh my God.

Quote:

"Those test phones are specifically designed so the phone can't be touched, which made it hard to catch the iPhone 4's antenna problem," the Journal said. The paper added, citing people familiar with the matter,

AHHHHHHHHH!!!!


Quote:
....that Apple afforded carriers "limited time to test the iPhone 4 before its June 24 launch" and equipped them with "fewer devices to test than other handset makers."

Limited as in "fewer than other iPhones?" If not, it's totally irrelevant.

Quote:

Although Apple declined to comment on its development methods for the new iPhone, a company spokesperson fired back at Bloomberg's claim that a senior antenna expert had expressed his concern over the new design to Jobs, challenging the publication to "produce anything beyond rumors to back this up."

"It's simply not true," the spokesperson said.

Wait...so we have now have an open and concrete denial from Apple, yet we're still peddling this bullshit?

Quote:

Concerns over the iPhone 4's new antenna design began generating headlines ever since its June 24th launch day when some users began reporting the handset's propensity to lose reception and sometimes drop calls when cupped in the lower left corner.

Though media coverage of the matter persisted for a couple of weeks on and on-and-off basis, it reached a boiling point earlier this week when Consumer Reports did a 180-degree turn on its stance on the iPhone 4, and announced that it could no longer recommend the device to consumers because of the antenna issues.

Thanks for recap.
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post #9 of 87
Quote:
Originally Posted by pmz View Post

Considering there is absolutely nothing wrong with them, except for a few seemingly defective proximity sensors, this is hardly surprising.

I'm wondering what I should do about my proximity sensor. It's clearly a problem. I hear I may be able to take to an Apple store and have it exchanged.
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post #10 of 87
Quote:
Originally Posted by pmz View Post

Considering there is absolutely nothing wrong with them, except for a few seemingly defective proximity sensors, this is hardly surprising.

Really? No problem at all with the phone. Then you come to where I am and explain why I could make calls (without dropping them) on all of my previous iPhones and not with my new iPhone 4. My bumper does fix the issue somewhat, but if the iPhone was supposed to have a "case" to let it work correctly, then it would have came from the factory with the bumper already wrapped around it.

You may be one of the privy few that actually live in an area with stellar AT&T service so you aren't affected. But, it IS a design issue when none of the previous phones did it and now this one does. When a product gets worse in its 4th generation then there is a problem.

And don't get me started on the prox sensors. Muting people constantly isn't a hassle at all in your mind I bet.
post #11 of 87
I thought everyone already knew that the iPhone press conference was about Verizon. http://tinyurl.com/25jylyh
post #12 of 87
Quote:
Originally Posted by SDW2001 View Post

Stop, Kasper's Slave. "Well-documented?" WTF?



Oh, well...."a person familiar with the matter." Jesus.



So the unnamed familiar person echoed an unsubstantiated report. It keeps getting better!



So, here is AI to report on the report, which sites an anonymous person who echoes another anonymous person. Oh my God.



AHHHHHHHHH!!!!




Limited as in "fewer than other iPhones?" If not, it's totally irrelevant.



Wait...so we have now have an open and concrete denial from Apple, yet we're still peddling this bullshit?



Thanks for recap.


Yes, Apple is making it harder and harder to get devices to test with and also the 'carriers' processes make it almost imposible to get one for testing.

Source - Me
post #13 of 87
Quote:
Originally Posted by johnblack View Post

I thought everyone already knew that the iPhone press conference was about Verizon. http://tinyurl.com/25jylyh

Ain't gonna happen. Why would they do it within the 30 day cancelation time? People could still jump ship and head over to Verizon.

Plus, the way Verizon is bashing the new iPhone in adds and commercials (open your eyes people) they still aren't getting the iPhone.
post #14 of 87
Lemme guess:

"A small batch may possibly have manufacturing issues. Phones with reception issues will be handled on a case-by-case basis with either repair or replacement at Apple's discretion. Those who are unsatisfied with their phones may return them before the 30-day window closes. After that, no refunds.
post #15 of 87
Quote:
Originally Posted by SDW2001 View Post


Oh, well...."a person familiar with the matter." Jesus.


Wait...so we have now have an open and concrete denial from Apple, yet we're still peddling this bullshit?

Thanks for recap.


Leaving aside whether there is an issue or not.

First, anonymous sources are common in Journalism (see for example, Watergate, or do you believe that Watergate never occurred because Deep Throat was an anonymous source?).

Second, a denial from a company that there is no problem is hardly proof that nothing occurred unless of course you believe that corporate American has never "lied" to the public.

OTOH, history indicates that companies deny problems, only to have them come out later (e.g. Pacific Gas & Electric Company). Heck, Apple denied that Mac Pro's had an issue with playing audio files and CPU usage, but subsequently issued a fix to something that they denied ever happened.
post #16 of 87
Quote:
Originally Posted by grking View Post

Leaving aside whether there is an issue or not.

First, anonymous sources are common in Journalism (see for example, Watergate, or do you believe that Watergate never occurred because Deep Throat was an anonymous source?).

Second, a denial from a company that there is no problem is hardly proof that nothing occurred unless of course you believe that corporate American has never "lied" to the public.

OTOH, history indicates that companies deny problems, only to have them come out later (e.g. Pacific Gas & Electric Company). Heck, Apple denied that Mac Pro's had an issue with playing audio files and CPU usage, but subsequently issued a fix to something that they denied ever happened.

Thanks for saving me the time.

K
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post #17 of 87
Quote:
Originally Posted by SDW2001 View Post

I'm wondering what I should do about my proximity sensor. It's clearly a problem. I hear I may be able to take to an Apple store and have it exchanged.

You can...you have 30 days to return it...
post #18 of 87
Quote:
Originally Posted by johnblack View Post

I thought everyone already knew that the iPhone press conference was about Verizon. http://tinyurl.com/25jylyh

Are you high? What are you smoking? Do you always jump on rumor bandwagons? A Verizon iPhone has been rumored since day 1 back in 2007...
post #19 of 87
Quote:
Originally Posted by Kasper View Post

Thanks for saving me the time.

K

No problem.
post #20 of 87
My iphone 4 doesn't have any such issue. I can't even get it to drop a single bar no matter how I hold it. Other's I know with 4's have not experienced the issue either. Overall, the 4 is WAY better reception wise than my Original iPhone 2 that I upgraded from. My thinking is that this may only affect a limited percentage of units.
post #21 of 87
I got a bumper and it looks cooler, feels better in my hand, and reception issues totally gone. I would have gotten one anyway eventually. All this is so not worth getting in a fuss over IMO.
post #22 of 87
Do people in countries outside of the U.S. have the same problem on the opposite side of the phone?
post #23 of 87
A recall now? Why don't Apple just cancel the iPhone altogether, like the MS Kin. This whole thing is overblown by the tech blogs, you know, like AppleInsider. Every product has a percentage of failure, especially a complex product like computers. If it was really bad, there would be a lot of returns and the Genius Bar would be clogged.
post #24 of 87
Apple wouldn't have this problem if customers didn't buy their product.

Reckon that's the next MS quote?
post #25 of 87
Quote:
Originally Posted by bdkennedy1 View Post

Do people in countries outside of the U.S. have the same problem on the opposite side of the phone?

If they have, they surely are quiet.
post #26 of 87
UK users on the multiple 3G networks the iP4 is available on ARE complaining about signal loss. I'm sure that network signal strength has something to do with why some users see no bars disappearing, while others see rapid evaporation of their network connection. But this is true with any phone. Apple is in the unfortunate situation where their popularity — at least with this product — is proving a source of extra media attention and controversy.
post #27 of 87
They'll give a detailed explanation of what is going on, and dispel some myths. And they'll give a free bumper to those who ask. BTW, I bought a bumper because I was tired of my phone sliding around - but I also noticed that - although the bars don't drop as much as without the bumper, I can still make it drop which may indicate that physical skin contact with the antenna is not the whole story, or even necessary. I emphasize "may", ok?

Some say the hand is "shorting" the two antennas, but it's not electrical, it's RF. And the hand is supposed to block the signal so how can it be a conductor? There is a lot of confusion. And, since most of the 3G antenna is on the right side, how come I can burry that in my hand to no effect? My point is, none of us or any blogger knows what the heck is occurring.

CR has ZERO credibility when they give the iPhone 4 the highest scores, but can't recommend it.

For those of you who claim to own the iPhone and are screaming it doesn't work, you have no credibility if you don't simply return it.

(but even with 1 bar, my phone works just fine, and this is VERY rare)
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post #28 of 87
Quote:
Originally Posted by iancass79 View Post

I usually don't cuss on things like this, but I think this calls for it. ARE YOU THAT F#CK1N9 STUPID!?

Really? No problem at all with the phone. Then you come to where I am and explain why I could make calls (without dropping them) on all of my previous iPhones and not with my new iPhone 4. My bumper does fix the issue somewhat, but if the iPhone was supposed to have a "case" to let it work correctly, then it would have came from the factory with the bumper already wrapped around it.

Don't be a dumbass man. You may be one of the privy few that actually live in an area with stellar AT&T service so you aren't affected. But, it IS a design issue when none of the previous phones did it and now this one does. When a product gets worse in its 4th generation then there is a problem. Quit lying to yourself.

And don't get me started on the prox sensors. Muting people constantly isn't a hassle at all in your mind I bet.

Feeding the troll.
post #29 of 87
You just need a little iTape to fix the problem...

post #30 of 87
Quote:
Originally Posted by iancass79 View Post

I usually don't cuss on things like this, but I think this calls for it. ARE YOU THAT F#CK1N9 STUPID!?

Really? No problem at all with the phone. Then you come to where I am and explain why I could make calls (without dropping them) on all of my previous iPhones and not with my new iPhone 4. My bumper does fix the issue somewhat, but if the iPhone was supposed to have a "case" to let it work correctly, then it would have came from the factory with the bumper already wrapped around it.

Don't be a dumbass man. You may be one of the privy few that actually live in an area with stellar AT&T service so you aren't affected. But, it IS a design issue when none of the previous phones did it and now this one does. When a product gets worse in its 4th generation then there is a problem. Quit lying to yourself.

And don't get me started on the prox sensors. Muting people constantly isn't a hassle at all in your mind I bet.

I got your problem figured out. It's 'your' operating system causing operator errors. As for the feelings of rage, disappointment, entitlement, etc... i dunno, maybe ask your parents?

I think Apple's message tomorrow will be:
1. enjoy yesterday's fix for the display bar software glitch,
2. there is no reception problem + graphed data in eye pleasing, iWork formatting demonstrating the whiners are morons.

3. If they really have sack, they could ask Senator Schumer if there are better uses for the tax payers time with unemployment at 10%, highest casualty level in our military actions so far, spilling oil wells, and about the mega mosque right at ground zero in his district - and he's so sensitive about a few blogs? Idiot.
post #31 of 87
Schumer is a creepy politician, and there is zero reason for him to insert himself into this issue.

Quote:
Although Apple declined to comment on its development methods for the new iPhone, a company spokesperson fired back at Bloomberg's claim that a senior antenna expert had expressed his concern over the new design to Jobs, challenging the publication to "produce anything beyond rumors to back this up."

"It's simply not true," the spokesperson said.

Now, we know that the Bloomberg story is bogus because obviously Apple did not have any antenna experts! OK, sorry that was too easy.

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post #32 of 87
And to be fare on this, where there is smoke there is fire. The "Just hold it right" comment probably just pissed people enough for this to be a thing that people want to get revenge on Apple, a burr in my shoe type of thing.

They could have handled this way better from the start, said that we have reports and we are looking into the issue. It's almost like from Apple's end they knew and wanted to be out in front of it, which is the only part of this whole thing that scares me. The reaction was too quick.
post #33 of 87
Quote:
Originally Posted by barton springs View Post

I got a bumper and it looks cooler, feels better in my hand, and reception issues totally gone. I would have gotten one anyway eventually. All this is so not worth getting in a fuss over IMO.

The bumper is excellent in my opinion too, and whilst it greatly helps with reception nonetheless today, using what is no doubt far from being an accurate representation, I used speedtest for about half an hour in a 3G area with the case on.

I restarted the app numerous times and through the testing with the bumper on and lightly resting the phone in my hand, ie deathgrip, I had a wide set of varying results. Whilst not doing the deathgrip , I got much faster downloads. Just over 4 MB's download was the fastest without the deathgrip and just over 1.5 MB's download was the fastest with the deathgrip. Sometimes gently holding the iP4 was enough for it to drop out of 3G to the slower network, I very rarely got more than 0.8 MB's download with deathgrip and often got very low speeds of 0.2 MB's downloads. Conversely, I rarely got less than 0.8 when I wasn't doing the deathgrip. I could still browse with deathgrip and it felt pretty quick (I used to have the 3G) and I'm sure calls would have been no problem. Without the bumper in the same place (as all this testing was) the 3G network would be completely gone in 5-10 secs every time. My signal bars without deathgrip were consistently 4 or 5, with deathgrip and with the bumper on they were usually 1 or 2 and occasionally 3.

I'm not saying that these results will apply to other people where they live but these tests were done with my replacement iPhone 4 and I haven't noticed any difference between it and the original.
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post #34 of 87
Quote:
Originally Posted by SDW2001 View Post

So, here is AI to report on the report, which sites an anonymous person who echoes another anonymous person. Oh my God.

It would be bad enough if that were all. But instead, we have to be treated to 5 or 6 stories a day rehashing the same non-facts.

Quote:
Originally Posted by grking View Post

Second, a denial from a company that there is no problem is hardly proof that nothing occurred unless of course you believe that corporate American has never "lied" to the public.

Actually, corporate America rarely lies to the public - especially not in such clear words as Apple is giving. They may spin things, they may be selective in what they choose to report, but flat out lies are not that common.

Quote:
Originally Posted by rbonner View Post

And to be fare on this, where there is smoke there is fire. The "Just hold it right" comment probably just pissed people enough for this to be a thing that people want to get revenge on Apple, a burr in my shoe type of thing. .

I'm not sure why anyone who wants 'to be fare on this' - especially when they are making up quotes. That is not what Jobs said.
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post #35 of 87
Quote:
Originally Posted by sflocal View Post

Unlike most other companies, Apple does do its best to take care of its customers. They have certainly treated me well when issues have arisen. I'm patiently waiting for what Apple has to say and what their plan is.

Apple-Haters will always find some pathetic excuse to smack Apple since Apple's computing direction directly conflicts with their way of life. Sad.

Until then, I will happily continue using my iP4. It does exhibit the same death-grip issues but it is barely an annoyance since I use a case anyways and when not, a simple hand movement of 1cm resolves that.

I had an old Motorola phone with similar issues but folks never whined about that. People accept so many deficiencies with all the junk phones out there yet they hold Apple to the level of unobtainable perfection. Nothing is perfect in this world.


Well, tomorrow we will see.
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post #36 of 87
Quote:
Originally Posted by iancass79 View Post

I usually don't cuss on things like this, but I think this calls for it. ARE YOU THAT F#CK1N9 STUPID!?

Really? No problem at all with the phone. Then you come to where I am and explain why I could make calls (without dropping them) on all of my previous iPhones and not with my new iPhone 4. My bumper does fix the issue somewhat, but if the iPhone was supposed to have a "case" to let it work correctly, then it would have came from the factory with the bumper already wrapped around it.

Don't be a dumbass man. You may be one of the privy few that actually live in an area with stellar AT&T service so you aren't affected. But, it IS a design issue when none of the previous phones did it and now this one does. When a product gets worse in its 4th generation then there is a problem. Quit lying to yourself.

And don't get me started on the prox sensors. Muting people constantly isn't a hassle at all in your mind I bet.

That has been my question since I got my iPhone 4 on launch day...I've dropped more calls in the last three weeks than I ever did in the last year of having my 3GS. I'm waiting to see what tomorrow will bring and if it's "nothing wrong with the antenna, everything is fine..." then my iPhone 4 will be returned. I'll either reclaim my 3GS from my girlfriend or buy a new 3GS from the money by returning the i4. I'll be inline again next year for the iPhone 5 though...
post #37 of 87
Quote:
Originally Posted by rbonner View Post

And to be fare on this, where there is smoke there is fire. The "Just hold it right" comment probably just pissed people enough for this to be a thing that people want to get revenge on Apple, a burr in my shoe type of thing.

They could have handled this way better from the start, said that we have reports and we are looking into the issue. It's almost like from Apple's end they knew and wanted to be out in front of it, which is the only part of this whole thing that scares me. The reaction was too quick.


This assumes that Job's "actually" said that. While Apple has not denied that statement, I have my doubt's that Job's actually wrote that to anyone.
post #38 of 87
Quote:
Originally Posted by jragosta View Post

Actually, corporate America rarely lies to the public - especially not in such clear words as Apple is giving. They may spin things, they may be selective in what they choose to report, but flat out lies are not that common.
.

Please not that I used "lies" to broaden the term, but again, that is irrelevant. Furthermore, Apple used similar terminology regarding the Mac Pro and CPU usage issue, and "fixed" something that "did not exist".

My only point is that, just because a company says something does not make it true, nor is the statement inherently false.
post #39 of 87
Quote:
Originally Posted by SDW2001 View Post

I'm wondering what I should do about my proximity sensor. It's clearly a problem. I hear I may be able to take to an Apple store and have it exchanged.

Stores (Apple, AT&T, BestBuy) just don't seem to have the phone in stock and when they do it's very small numbers and gone quickly. "Return it for a new one" doesn't make sense to me. Does everyone else have local stock but me? I'm in a large metropolitan area, plenty of Best Buy and AT&T stores, 2 Apple stores, there is no stock for exchange.
post #40 of 87
Yet another repeat story, imho.

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