Originally Posted by lilgto64
The *real* reason for the con call is to place all the blame on AT&T and to announce that the iPhone will be available on Verizon effective today with expected sales of 5 million Verizon iPhones over the weekend.
Yeah cause Verizon is soooo perfect that none of these problems could possibly exist with them
Originally Posted by StLBluesFan
Verizon is thanking their lucky stars they didn't get the first exclusive iPhone contract.
Except they were offered it. If not before ATT, at the same time. It was Verizon refusing to give up design and feature control that lost them the deal.
Originally Posted by nealg
I think that Apple will give a gift certificate for a bumper/case as well as an extension to the time period you can return the phone without questions asked.
Unlikely and no.
The bumper won't solve the issues for everyone cause for at least some it is simply ATT in that area sucks. And the blowback of "Apple slapped a case on my phone and tried to fool me into thinking that was the solution for their crappy phone" is not what they need right now
And the 30 days, which is already an extension of their return policy, is set that way due to ATT's ETF policy. I can't see ATT allowing someone to return a phone for any reason more than 30 days in and not charge them that cost. And Apple has no power to override that call and isn't likely to dish out any money to cover it for folks.
So it would stand as 30 days for a straight up return and after that a service exchange just like always.
Originally Posted by Tulkas
Of course it wouldn't. Even when Apple was 'beleaguered' they received far more media attention than their size would merit. Now that they are wildly successful they get even more attention, deservedly.
Actually no it isn't exactly 'deservedly' because now they are receiving tons of negative press when it's not really called for. For every praising article there's 20 negative ones. And most of those negative ones are blown way out of proportion. If even one unit of anything has an issue, Apple F'd up again, released a product before it was ready, horrible design mistake, blah blah. Forgetting that with anything as complex as a computer, a phone, a whatever, some lemons will happen. And Apple rarely has more than 1-2% occurrences and immediately moves to fix the issues (when it is actually their issue and not ATT's service etc). That's way better than most other companies
Originally Posted by Tulkas
You see any problems with that exchange unnecessarily draining Apple's coffers? if you have a working phone and you exchange it simply because you can, in order to extend its value, that seems fair? You legitimately received what you paid for and it has no problems. By taking advantage of an exchange policy, in order to get a bit more than you paid for seems a bit unfair to Apple.
IF Apple makes a hardware change, they see it as your right to make the exchange. So no you aren't taking advantage at all. It's the price of customer satisfaction. Same reason they let you exchange the laptop you bought for two weeks after they release a new one even though technically it's 3 and a half weeks after you actually bought it. And if you aren't a total douche, many managers will waive the restock fee (which is their call).
It doesn't sound much different than a 'scam' being run on CostCo a few years ago. They always had an extremely generous return policy and still do. Have a problem or just want to return it, feel free, no matter how old it is.
There will always be those that play games. CostCo set themselves up. That's on them.
The NYP is a tabloid. They have no sources of any authority or knowledge and they will post all rumors as fact about everything -- tech, celebrity, whatever.
I would believe Wu has a clue before I'd believe anything in the Post.