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No iPhone 4 recall today, but 'voluntary' recall, full refunds possible - Page 3

post #81 of 120
Quote:
Originally Posted by vrkiran View Post

In fact, there is such a phone. It is called 3GS. I own both, BTW. I not only own them personally, but I also own them for the lab where we test our UMTS infrastructure product.

The 3GS does not have "all the features" of the iPhone 4; for example it lacks the gyroscope.
post #82 of 120
Quote:
Originally Posted by Dick Applebaum View Post

I got my iP4 a day early (june 23).

I have not experienced any problems.

I would consider a replacement if it included a hardware change, because:

1) I might decide to resell my device and, given all the flack, the replacement would bring a better price.

2) of 3 original iPhones I bought in 2007, 3 are still in use- 1 for development and 2 as SIMless iPods for my grandchildren. With all the focus on the device, it is probable that a re-engineered 1.1 iP4 will have a longer useful life than the 1.0 version-- and therefore a better push down device for my family.

For me. it would be more of a convenience decision rather than a necessary one-- is it worth the effort to exchange it?

.

You see any problems with that exchange unnecessarily draining Apple's coffers? if you have a working phone and you exchange it simply because you can, in order to extend its value, that seems fair? You legitimately received what you paid for and it has no problems. By taking advantage of an exchange policy, in order to get a bit more than you paid for seems a bit unfair to Apple.

It doesn't sound much different than a 'scam' being run on CostCo a few years ago. They always had an extremely generous return policy and still do. Have a problem or just want to return it, feel free, no matter how old it is. But, years ago, it applied even more liberally and applied to the PCs and electronics. At one point, they had a problem where people would buy a PC, keep it for a year and then return it, even though there were no problems. Costco's policy, was if you had a receipt, you got your cash back. They would take the cash and buy a new PC. This would be repeated over and over. Costco wised up and their return policy was modified a few years ago to limit PC returns to 60 or 90 days. After that, they can be serviced under warranty, no refunds.

How is that any different that than taking advantage of Apple to get a new phone, even if yours has no problems?

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
Reply
post #83 of 120
Quote:
Originally Posted by jragosta View Post

Apple could give every single iPhone customer a new iPhone 5 that makes calls to Saturn without difficulty, 30 year battery life, more features, no dropped calls EVER, a $50,000 check for their inconvenience - and some people would STILL be complaining.


Ain't it the truth!

Some people aren't happy unless they are whining about other people.
post #84 of 120
Quote:
Originally Posted by AppleInsider View Post

Though reports have indicated Apple will not initiate a full recall of the iPhone 4 at its press conference today, some prominent Wall Street analysts believe Apple could institute a "voluntary" recall, or refund dissatisfied owners the full purchase price.

That should read "Some prominent Wall Street analysts haven't bothered to do their homework and have no clue that Apple will give buyers a full refund (no restocking fee) for up to 30 days from purchase AND ATT does not charge the Early Termination Fee."

And they have done this since at least the 3g release.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

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post #85 of 120
Quote:
Originally Posted by nkhm View Post

Why would i want to exchange a perfectly good piece of hardware that's less than five weeks old? I'm thrilled with my iPhone, as is everyone I know.

Those of us (the majority) who have no issue with their iPhone aren't saying there isn't an issue, we're just making the point that it's not some design flaw and every single unit isn't affected, as the media and various pundits and analysts are stating.

Perfect. If Apple intros a changed model to fix the problem you aren't having, will you exchange yours?

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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post #86 of 120
Quote:
Originally Posted by sennen View Post

i'm sorry, but i don't think anyone at all has said that the problem doesn't exist. at the very beginning of the saga, perhaps, but certainly not in recent weeks. but don't let that stop you hanging onto that for grim death.

you know what - i shouldn't have spoken in absolutes. there have indeed been some people - a small minority - doing what you claim. yet these people are most likely reacting to the people complaining about a device they don't even own, and people speaking in absolute terms about a problem for which they have absolutely no empirical, scientific data to rely upon.

the "regulars" here, however, have been much more level-headed - these people have said that they don't have the problem, or that they have the problem and are waiting to see what apple does, or are using a case to compensate; they've said they sympathise with those who have the problem; they've indeed suggested people return it instead of venting on the internet. that's what i've read.

Then you haven't read enough. And please don't presume to teach me about 'the regulars' here.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
Reply
post #87 of 120
Quote:
Originally Posted by atsysusa View Post

Two of the quoted 'Analysts' [and many posters] suggest that Apple should instituted a refund policy. DUH - Apple announced some time ago that anyone dissatisfied with their iPhone4 could return it for a full refund. And that means no restocking fee as well. No indication yet on the number of returns but Apple's reference to <1% seems credible.

While that's true, assuming they do change the hardware design, it seems reasonable to expect the rate of returns/exchanges to go way up. Even from people who haven't had the problem.


Quote:
Originally Posted by nkhm View Post

Why would i want to exchange a perfectly good piece of hardware that's less than five weeks old? I'm thrilled with my iPhone, as is everyone I know.

Those of us (the majority) who have no issue with their iPhone aren't saying there isn't an issue, we're just making the point that it's not some design flaw and every single unit isn't affected, as the media and various pundits and analysts are stating.

The press conference is in an hour, and anything can happen. If apple announces that they've made a design change, then that's an admission that it is a design flaw. If that's what they announce, wouldn't you want to exchange your phone for an updated design that is known to work better?
post #88 of 120
Quote:
Originally Posted by HappyAppleUser View Post

I have never had a reception issue with my Iphone 4G. That is because I use a case and thus my antenna never gets blocked by the "death grip".

I have never had a reception issue with my Iphone 4 (not 4g happy, just 4) and I don't use a case at all.

Same for my roommate, my boyfriend, his boyfriend, all 3 of my sisters, my brother in law, and 19 of my 20 co-workers. #20 actually uses a case because he thinks the metal is 'ugly' and has no clue if he'd have a problem if he took it off.

IF whatever this is is a 'major design flaw' like Gizmodo etc want the world to believe then we would have tons of issues. We don't so it seems there's other factors. Just like the one that Consumer Reports mentioned. Ya know that 'areas of weak reception' bit. But lets not suggest that perhaps it is that ATT sucks in the area that is the issue. Lets blame it on the number of bars display (which really doesn't mean anything re: reception)

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

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post #89 of 120
Quote:
Originally Posted by NCMacUser View Post

So forgive me, but I haven't seen anyone ask this question, if the reception problem is so bad (we haven't seen it on either my wife's or my iphone4) how did all the carriers miss it in their testing?? I have a hard time believing Apple was able to hide this "feature" for all their partner carriers??


Here's the latest media scuttlebutt:

The electronics giant also kept such a shroud of secrecy over the iPhone 4's development that the device didn't get the kind of real-world testing that would have exposed such problems in phones by other manufacturers, said people familiar with the matter.

The iPhones Apple sends to its carrier partners for testing are "stealth" phones that disguise a new device's shape and some of its functions, people familiar with the matter said.

Those test phones are specifically designed so the phone can't be touched, which made it hard to catch the iPhone 4's antenna problem.

Apple gave its carrier partners limited time to test the iPhone 4 before its June 24 launch and gave them significantly fewer devices to test than other handset makers, people familiar with the matter said.

An Apple spokesman declined to comment on the company's development process or relationship with carriers.

Read more: http://www.nypost.com/p/news/busines...#ixzz0trXtC5PE
post #90 of 120
Quote:
Originally Posted by SixPenceRicher View Post

Wow. I'm speechless at Wu's explanation and understanding of RF engineering.

I don't dabble in nuclear engineering, so why is he dabbling in RF engineering when it is painfully obvious that he doesn't have a clue?

thank you, right on.
post #91 of 120
Quote:
Originally Posted by Tulkas View Post

You see any problems with that exchange unnecessarily draining Apple's coffers? if you have a working phone and you exchange it simply because you can, in order to extend its value, that seems fair? You legitimately received what you paid for and it has no problems. By taking advantage of an exchange policy, in order to get a bit more than you paid for seems a bit unfair to Apple.

Assuming there is a hardware update, even if the user sees no problems (and don't forget that it's entirely possible that the user's phone does have the problem but they just haven't been in an area with low enough signal to encounter it), it seems entirely reasonable to exchange it since presumably the updated version would perform better.

And whether it is unfair to Apple is a moot point - they tested the device, they shipped the device. If they had done better testing before release this whole situation wouldn't even exist. Apple has only themselves to blame for whatever consequences come out of this.
post #92 of 120
Quote:
Originally Posted by vrkiran View Post

I hope this is an honest question!

Apple rarely gives the final device to anyone outside. It has too much importance in terms of overall PR buzz they create before the launch. According to a QA engineer I know, even most of the QA folks got a well disguised device that did not have an exposed antenna so they never saw any issue.

So I find it incredibly hard to believe that all the carriers that sell the iPhone agreed to just believe Apple and not lab test the device in their own labs, simulating their base stations, etc. And if that truly is the case, then I put all the blame on them, they are the experts, they are the ones building their own networks, choosing what base station hardware/software, antenna's etc. There is no way for Apple to test all the different combinations themselves.
post #93 of 120
Quote:
Originally Posted by jragosta View Post

Not at all. Apple is currently offering a full refund - and look at all the people whining.


Whine. Whine. Whine.

That is all some people ever do.


It is soooooooooooooo annoying!!!!!!!!

post #94 of 120
Steve should ask the numerologist :

Apple's iPhone 4 Dilemma

Hi Johan,

I am a big Apple fan and love my iPhone, especially
when traveling. I still have my 2007 version and will
be upgrading eventually - but not to the current
iPhone 4.

After breaking Apples sales records with a
spectacular release on June 24, there have been
untypical glitches concerning this model, in
particular the antenna.

Lets look at what the numbers reveal.

Apple Computer has an 8 Destiny number very
appropriate considering the companys incredible
success. 8 is about wealth, executive leadership and
overcoming obstacles.

Yes, Apple will overcome this uncharacteristic glitch,
but it wont be effortless.

Heres why.

The latest iPhone uses the number 4, AND the iPhone 4
was released during an 8 Personal Year for Apple.

Yes, the powerful 8 cycle does explain why the launch
broke all records. 1.7 milliyon sold in the first
three days a number that also reduces to 8.

However, since then there have been problems.

This is no surprise during an 8 cycle, which will
bring up hurdles. 8 is all about building strength.

However, there is another big dynamic at play here as
well.

The iPhone 4 is being released in Apples 8 Personal
Year - a combination that sets up an fateful
relationship. This is because numbers 4 and 8 have a
magnetic attraction to each other that often cause
difficulties.

For this reason alone I would not have advised Apple
to release a product sporting the number 4 in an 8
Personal year.

Even Apples shares have fallen 8 percent since the
iPhone came out.

Notice that Apples previous phones had either no
number, or were followed by the number 3 iPhone 3G
and iPhone 3GS. This is significant because Number 3
signifies communication, perfection and social
interaction. Exactly what you want to project for a
phone and email device.

Contrast that to the number 4 which symbolizes
grounding, discipline, and work. It is a slower number
requiring patience as you take things step by step.

Patience is definitely on the agenda for Apple
and all iPhone customers right now.
post #95 of 120
Quote:
Originally Posted by Tulkas View Post

You are probably right, those are likely the two most common complaints about the whiners. Unfortunately, they are used against pretty much anyone that believes there is an issue and joins the discussion.

1) Person that bought a phone and has been dropping calls and has heard of the reported problems or experienced them. They have been waiting to see what Apple says about it. They join the discussion here. Typical response, from your 'main complaints' options, would normally be #2. "STFU, you expect it to be perfect? You want a working phone? You want miracles?"

2) Person that intends to buy an iPhone but wants to see how Apple responds and deals with the widely reported problems. Typical response, probably #1: "STFU, you have never touched and iPhone and never would. You have no objectivity and no facts to base you opinion on. You're simply repeating the most negative comments they can find."

Some of what you say, happens-- for sure.

I believe that most reasoned members try yo look at posts objectively and separate those with real problems and questions from those who are fabricating issues. Sometimes it is difficult because a poster with a real problem is, upset (rightfully), and may come across as a troll-- especially if he just joined the forum.

After several posts, and responses to questions, you can usually determine if the poster is a troll.

Then there is this: Some who post here have an obvious agenda-- best described as spreading FUD, mudding the water, stirring the pot.

Some, have taken this to a higher level: calling people trolls who have an obvious problem-- then changing sides and calling people trolls who challenge obvious whiners.

So they attain their agenda by angering: those with real problems; and those trying to help, alike-- while confusing the issue and dominating the discussion.

A couple of these use an alias starting with "C".

.
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post #96 of 120
Here a Real story on the What the Apple Announcement is GOING to be

http://greatbusinessideas.wordpress....one-on-friday/
post #97 of 120
Quote:
Originally Posted by anantksundaram View Post

Apple obviously thinks it is a serious enough issue, as does much of the world, o/w we wouldn't have today's event.


Yes but what is IT.

is IT, this horrible design mistake that Apple made and failed to actually test over despite being told by experts on their own payroll what a huge mistake it was. Or even is IT Apple's belief that they could pawn this shite product on the world and blame it on ATT etc when folks figured it out.

Or is IT the media and bloggers blowing this whole thing way out of proportion in a mass anti Apple campaign (intended or not) and trumping out sketchy 'evidence' created by poorly constructed tests of too few samples and bad testing parameters, folks with no clue talking out of their 'hats' etc.

I wouldn't be shocked if it is the latter and they go on the stage with a crew of experts and hand out packets of detailed testing results. That they point out the flaws even in the Consumer Reports article, including the mention that the effects only happen if you are in an area with crappy reception (so hey maybe it's the reception in the area that is the issue not the phone). Explain the whole bars and what they really mean (which is nothing to do with reception). End it with reminding folks that there is a 30 day return policy with no restock or ETF. ANd then we find out via a leaked memo that managers are informed that only 50% of their onhand stock each day will be used for any wait lists, so they have phones on hand should they get a run on returns. Which will probably only happen in ATT's known shite areas

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

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post #98 of 120
I'm surprised no one has pointed out that there's no difference between a "full recall" and a "voluntary recall." A recall is considered "voluntary" if it's initiated by the manufacturer, as opposed to a mandatory recall that is initiated by government order. (A mandatory recall, incidentally, would only occur in the country that mandates it while a voluntary recall would potentially be worldwide.)

I think there is ZERO chance of a recall on the iPhone 4, and that's going out on a limb just 40 minutes before the press conference. Apple has *already* offered a 30-day full refund with no restocking fee, and AT&T likewise allows one to return a phone and cancel a contract within 30 days.

Given this, and the assumption that only a fraction of all iPhone 4s sold are having significant reception problems, I see two possibilities:
1) If there is a hardware fix possible, it will be offered for any iPhone 4 up to two years from original date of purchase if it can be shown that the iPhone is in fact exhibiting this problem. The fix would be offered regardless of warranty status of the phone (but likely not for iPhones which are physically damaged, etc.)

2) If the problem can't be fixed by a repair to the existing phone an exchange will be offered (same terms as above) for phones that are shown to be exhibiting the problem.

It's possible that there will be a "feel good" gesture made to existing iPhone customers, such as a free bumper or a gift card for the Apple store. Bumpers have high margins, so cost relatively little, and gift cards encourage additional purchases so these are low-risk gestures.

Again, I think there's no chance at all of a recall.
post #99 of 120
Quote:
Originally Posted by StLBluesFan View Post

Yep. It won't happen but how interesting would it get if AT&T sued Apple for damage to their reputation.

Verizon is thanking their lucky stars they didn't get the first exclusive iPhone contract.

you guys are worse than hecklers at a comedy show. you got your proverbial jab, now how about reality?

you actually think verizon is glad that do not have the iphone? are you serious, if you believe that, well there is no reason to have a rational discussion with you.
post #100 of 120
Quote:
Originally Posted by lkrupp View Post

Here's the full press conference which was taped in advance by an inside operative. The fun starts at 03:46 into the video. Jobs is the one with the "tool".

http://www.youtube.com/watch?v=GVMPlIQAz5E


LOL! That is EXACTLY what Steve is going to do to those Bloggers!
post #101 of 120
If someone were to return their iPhone for whatever reason, does that mean that the 2-year AT&T contract extension gets "ripped up," or does it mean the contract extension is still in effect and I have to buy a different AT&T smartphone?

Thanks.
post #102 of 120
Quote:
Originally Posted by Tulkas View Post

Then you haven't read enough. And please don't presume to teach me about 'the regulars' here.

Truly laugh out loud. or, more accurately, chortle. I've read enough here. It looks like you want to tar posters who don't agree with you with the "apple-can-do-no-wrong, fanboi" brush. You are as closed-minded as those whom you would write-off.

I love the arrogance in the second sentence. I wasn't presuming to teach you anything, merely relaying an observation. You can disagree, as is your right. Oh, but your join date is several years before mine, it appears, so I should bow to your authority?
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post #103 of 120
Quote:
Originally Posted by sennen View Post

Truly laugh out loud. or, more accurately, chortle. I've read enough here. It looks like you want to tar posters who don't agree with you with the "apple-can-do-no-wrong, fanboi" brush. You are as closed-minded as those whom you would write-off.

talk about missing the point. There are many posters that I disagree with but respect. These are not the ones that simply try to shut down discussions, usually with something involving calling others whiners and telling them to STFU. Those, I don't respect. And I am very open minded. I am a long time Apple fan, but am open enough to recognize problems. Others are much less open minded.

Quote:
Originally Posted by sennen View Post

I love the arrogance in the second sentence. I wasn't presuming to teach you anything, merely relaying an observation. You can disagree, as is your right. Oh, but your join date is several years before mine, it appears, so I should bow to your authority?

No arrogance. Just seemed weird that you were acting like you know better how 'regulars' act. Don't bow to me or my 'authority'. But don't act like you know better. Please.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
Reply

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
Reply
post #104 of 120
People just crying and moaning and most do not even have this problem.

As has been mentioned, If you have a problem with the Iphone4 GET A FULL REFUND AND BE DONE WITH IT!
Its really sad to see how many people are complaining just 'to jump on the bandwagon'.

In any case I'm sure that after the Press conference on friday, a solution will be offered.
post #105 of 120
Quote:
Originally Posted by Tulkas View Post

You see any problems with that exchange unnecessarily draining Apple's coffers? if you have a working phone and you exchange it simply because you can, in order to extend its value, that seems fair? You legitimately received what you paid for and it has no problems. By taking advantage of an exchange policy, in order to get a bit more than you paid for seems a bit unfair to Apple.

It doesn't sound much different than a 'scam' being run on CostCo a few years ago. They always had an extremely generous return policy and still do. Have a problem or just want to return it, feel free, no matter how old it is. But, years ago, it applied even more liberally and applied to the PCs and electronics. At one point, they had a problem where people would buy a PC, keep it for a year and then return it, even though there were no problems. Costco's policy, was if you had a receipt, you got your cash back. They would take the cash and buy a new PC. This would be repeated over and over. Costco wised up and their return policy was modified a few years ago to limit PC returns to 60 or 90 days. After that, they can be serviced under warranty, no refunds.

How is that any different that than taking advantage of Apple to get a new phone, even if yours has no problems?

Interesting questions. And valid for you to ask.

I am a long time Apple customer (since 1978) and have a significant part of my portfolio invested in AAPL.

I said I would consider an exchange and gave a few reasons that might influence me to do so.

I also have some overriding core values that (hopefully) influence me to make decisions that are morally and ethically correct.

I usually will act out of self-interest.

I don't know the answers to your questions!

But, let me offer this: I am 70 years old, comfortable-- my race is run and I have nothing to prove to anybody. In my business and personal life, I can honestly state that I have never intentionally screwed anyone on any issue of significance to them.

I usually assume that others reciprocate this value, and although wary, never assume that anyone is out to screw me. Several have... but they never get a second chance!

When/if the time comes to make the decision, hopefully, I, like Apple will do the right thing!

.
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post #106 of 120
Quote:
Originally Posted by Quantz View Post

Steve should ask the numerologist ... Apple Computer has an 8 Destiny number ....

I think you are looking for the witchcraft and magic forum. This kind of numerological nonsense has really no place here.

Religious topics tend to destroy rational discourse (for obvious reasons), and generally send the debate "off the rails." Also, this isn't even *mainstream* religious nonsense, it's numerology for cripes sake, which has been discounted and disproven over and over and over again.

Maybe you are just making fun and I didn't get it?
post #107 of 120
Sometimes Apple does its best work when recovering from an error. For example mistakes made in the late '90s when Apple failed to anticipate the explosion of .mp3 popularity, didn't think CD burners were that important and shipped many models without them. They got slapped pertty hard in the marketplace, got Religion and went on to produce iTunes, which layed the groundwork for the whole iPod/iPhone ecosystem that reinvigorated the company and made it relevant again.

So don't be surprised if they use this mistake as an impetus to really make iPhone by far the best in terms of signal acquisition and processing.
post #108 of 120
Quote:
Originally Posted by Dick Applebaum View Post

Interesting questions. And valid for you to ask.

I am a long time Apple customer (since 1978) and have a significant part of my portfolio invested in AAPL.

I said I would consider an exchange and gave a few reasons that might influence me to do so.

I also have some overriding core values that (hopefully) influence me to make decisions that are morally and ethically correct.

I usually will act out of self-interest.

I don't know the answers to your questions!

But, let me offer this: I am 70 years old, comfortable-- my race is run and I have nothing to prove to anybody. In my business and personal life, I can honestly state that I have never intentionally screwed anyone on any issue of significance to them.

I usually assume that others reciprocate this value, and although wary, never assume that anyone is out to screw me. Several have... but they never get a second chance!

When/if the time comes to make the decision, hopefully, I, like Apple will do the right thing!

.

Sorry, I wasn't trying to imply you would be doing anything unethical. You haven't ever refused to acknowledge that there was a possible problem nor behaved insultingly to those that do believe there is a problem. I would do the same thing (if I had been able to buy one yet) even if I couldn't reproduce it, because I would acknowledge that if Apple is doing the exchange it is possible an inherent problem.

My questions are more for those that do not believe there is a problem or at least have claimed confidence that they do not have a unit that has the problem. For those, at best, exchanging it would be hypocritical and at worst, it would be taking advantage of and costing Apple money, for no apparent reason. They would be the same to me, as those people I described that would return their equipment to CostCo, simply to get a newer unit. Their rationale was usually that it was OK because CostCo allowed it.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
Reply
post #109 of 120
Quote:
Originally Posted by lilgto64 View Post

The *real* reason for the con call is to place all the blame on AT&T and to announce that the iPhone will be available on Verizon effective today with expected sales of 5 million Verizon iPhones over the weekend.

Yeah cause Verizon is soooo perfect that none of these problems could possibly exist with them

Quote:
Originally Posted by StLBluesFan View Post


Verizon is thanking their lucky stars they didn't get the first exclusive iPhone contract.

Except they were offered it. If not before ATT, at the same time. It was Verizon refusing to give up design and feature control that lost them the deal.

Quote:
Originally Posted by nealg View Post

I think that Apple will give a gift certificate for a bumper/case as well as an extension to the time period you can return the phone without questions asked.

Unlikely and no.

The bumper won't solve the issues for everyone cause for at least some it is simply ATT in that area sucks. And the blowback of "Apple slapped a case on my phone and tried to fool me into thinking that was the solution for their crappy phone" is not what they need right now

And the 30 days, which is already an extension of their return policy, is set that way due to ATT's ETF policy. I can't see ATT allowing someone to return a phone for any reason more than 30 days in and not charge them that cost. And Apple has no power to override that call and isn't likely to dish out any money to cover it for folks.

So it would stand as 30 days for a straight up return and after that a service exchange just like always.



Quote:
Originally Posted by Tulkas View Post

Of course it wouldn't. Even when Apple was 'beleaguered' they received far more media attention than their size would merit. Now that they are wildly successful they get even more attention, deservedly.

Actually no it isn't exactly 'deservedly' because now they are receiving tons of negative press when it's not really called for. For every praising article there's 20 negative ones. And most of those negative ones are blown way out of proportion. If even one unit of anything has an issue, Apple F'd up again, released a product before it was ready, horrible design mistake, blah blah. Forgetting that with anything as complex as a computer, a phone, a whatever, some lemons will happen. And Apple rarely has more than 1-2% occurrences and immediately moves to fix the issues (when it is actually their issue and not ATT's service etc). That's way better than most other companies


Quote:
Originally Posted by Tulkas View Post

You see any problems with that exchange unnecessarily draining Apple's coffers? if you have a working phone and you exchange it simply because you can, in order to extend its value, that seems fair? You legitimately received what you paid for and it has no problems. By taking advantage of an exchange policy, in order to get a bit more than you paid for seems a bit unfair to Apple.

IF Apple makes a hardware change, they see it as your right to make the exchange. So no you aren't taking advantage at all. It's the price of customer satisfaction. Same reason they let you exchange the laptop you bought for two weeks after they release a new one even though technically it's 3 and a half weeks after you actually bought it. And if you aren't a total douche, many managers will waive the restock fee (which is their call).

Quote:
It doesn't sound much different than a 'scam' being run on CostCo a few years ago. They always had an extremely generous return policy and still do. Have a problem or just want to return it, feel free, no matter how old it is.

There will always be those that play games. CostCo set themselves up. That's on them.


Quote:
Originally Posted by SendMe View Post


Read more: http://www.nypost.com/p/news/busines...#ixzz0trXtC5PE

The NYP is a tabloid. They have no sources of any authority or knowledge and they will post all rumors as fact about everything -- tech, celebrity, whatever.

I would believe Wu has a clue before I'd believe anything in the Post.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #110 of 120
Quote:
Originally Posted by cvaldes1831 View Post

Sadly, AI continues to ignore making distinctions about the track record of analysts (AI does occasionally bring it up when quoting media sources).

Take Shaw Wu's comments with a very large grain of salt. He is not a star-rated analyst.

Abramsky and Marshall actually are star-rated analysts meaning their predictions are more accurate than those of their peers (as judged by StarMine).

I wish Apple rumor sites would stop taking all analysts' statements as gospel. There are good Apple analysts and there are bad ones. Apple rumor sites should point out the accuracy of their sources. Very easy to find: just visit Yahoo Finance.

Thank you for providing this service.

Quote:
Originally Posted by SpamSandwich View Post

It just doesn't feel like a complete "idiots on parade" until Katy Huberty weighs in.




Quote:
Originally Posted by minderbinder View Post

Assuming there is a hardware update, even if the user sees no problems (and don't forget that it's entirely possible that the user's phone does have the problem but they just haven't been in an area with low enough signal to encounter it), it seems entirely reasonable to exchange it since presumably the updated version would perform better.

That presumption may not be true. Some have speculated that the way Apple will fix the problem is to make the antenna perform like the 3GS. Many people, who are now getting superior reception with the iP4, would get relatively worse reception with such a revised
phone.
post #111 of 120
Quote:
Originally Posted by minderbinder View Post

Assuming there is a hardware update, even if the user sees no problems (and don't forget that it's entirely possible that the user's phone does have the problem but they just haven't been in an area with low enough signal to encounter it)

And don't forget issues like skin conductivity. Some people tend to have moist hands, some tend to have dry hands. That probably has a bearing on whether or not you'd notice a problem. Even if they did real-world tests with naked phones, if the tester had dry hands or was in a cool spot (remember this was being finalized in winter/spring), then the problem might not have arisen for them.
post #112 of 120
Apple announce they will be giving out free cases, stating that only .55 percent complained about reception issues, and that the 4G dropped almost 1 additional call out of one hundred calls compared to the 3GS.

Hype turned into fiction.

No wonder the return rate for 4G was so much lower than 3GS.
iMac 27" 2.8 Quad i7 / 24" Dual Core 3.06 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 4
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iMac 27" 2.8 Quad i7 / 24" Dual Core 3.06 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 4
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post #113 of 120
Quote:
Originally Posted by DJRumpy View Post

Apple announce they will be giving out free cases, stating that only .55 percent complained about reception issues, and that the 4G dropped almost 1 additional call out of one hundred calls compared to the 3GS.

Hype turned into fiction.

No wonder the return rate for 4G was so much lower than 3GS.

Apple presented some interesting background and the reception and dropped call numbersare interesting.

I suspect that Apple's workaround (free case) was necessary and sufficient for most users-- but will not satisfy all users. The full refund should address most of those.

There are a smaller number who want and expect a perfect device. They have a choice to make.

I would have liked to see Apple address the prox and 3G-3G handoff issues in more detail-- but these may require that any fix be cycled through FCC approval. So I'd give them some time!

.
"Swift generally gets you to the right way much quicker." - auxio -
"He who laughs, lasts!" - Mary Pettibone Poole -
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"Swift generally gets you to the right way much quicker." - auxio -
"He who laughs, lasts!" - Mary Pettibone Poole -
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post #114 of 120
Quote:
Originally Posted by Dick Applebaum View Post

Apple presented some interesting background and the reception and dropped call numbersare interesting.

I suspect that Apple's workaround (free case) was necessary and sufficient for most users-- but will not satisfy all users. The full refund should address most of those.

Some will be satisfied.

I wonder how long it will take CR to now list the iPhone 4 as 'Recommended'. After all, they said the only issue preventing that was Apple's failure to provide a free solution. Apple has done so. So time to follow through, CR.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
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post #115 of 120
Quote:
Originally Posted by jragosta View Post

I wonder how long it will take CR to now list the iPhone 4 as 'Recommended'. After all, they said the only issue preventing that was Apple's failure to provide a free solution. Apple has done so. So time to follow through, CR.

Will that make them suddenly credible in your eyes?

I agree, they should update their review TODAY. Not doing so will certainly make them less credible to me.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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post #116 of 120
Quote:
Originally Posted by Dick Applebaum View Post

Apple presented some interesting background and the reception and dropped call numbersare interesting.

I suspect that Apple's workaround (free case) was necessary and sufficient for most users-- but will not satisfy all users. The full refund should address most of those.

There are a smaller number who want and expect a perfect device. They have a choice to make.

I would have liked to see Apple address the prox and 3G-3G handoff issues in more detail-- but these may require that any fix be cycled through FCC approval. So I'd give them some time!

.

Did you notice that the numbers they didn't release were the ones that would actually be useful? They didn't show anything that references how much signal loss was occurring on the other phones they showed or on the iPhone. The resorted to showing bars, which have been clearly shown to be essentially worthless.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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post #117 of 120
Quote:
Originally Posted by Tulkas View Post

Will that make them suddenly credible in your eyes?

it wouldn't change my opinion of their technical abilities, but it would help me to believe in their integrity.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
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post #118 of 120
Having big hands the antennae reception issue hits home. I'm constantly trying to grip this phone so my calls complete without interuption. My fear finally occured yesterday in the 97 degree heat here in Dallas. Trying to get reception the phone slipped through my unfamilar grip and shattered the back. Apple only wants it back for a $199 fee. Jobs admits problem, Consumer reports admits problem, customers admit problem but apples customer service will not. Call them and try to get them to admit. So I kind of feel like one of those Toyota owners who's gas pedal stuck and they drove through the garage... most owners just had stuck pedals with no serious outcomes. Most I phone 4 users just had frustrations. Me the issue wass the main cause of a broken phone. Hoping there's enough back-lash that these type issues are recognized too. Do you think Jobs will accept the return of my phone for a full refund!?
post #119 of 120
CR stated that the 'BUMPER' or a 'CASE' resolves the antenagate issue. ITS NOW TIME FOR CR TO GIVE THEIR VOTE OF APPROVAL AS EVERY IPHONE4 WILL COME WITH A CASE.




CR..........You made the call now follow through with your recommendation.
post #120 of 120
You should all watch this video about the iPhone. its short, on point and puts a lot of things in perspective: http://vimeo.com/13406519
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