Originally Posted by BartBuzz
I guess you watched a different press conference than I did. Steve Jobs provided two data point with regards to (1) complaints to Apple Care (0.55%) and (2) dropped calls are less than 1 more per 100 calls over the 3GS. Not to mention that the return rate is less than 2%. He showed that other smartphones experience the same antenna weakness. He admitted that the iPhone antenna was not perfect. Apple is giving all iP4 users a free case. Apple is offering a total refund to everyone. What more do you want? You have no reason to complain now that you can return the iP4 and get out of your ATT contract. Apple is not obligated to be perfect just because you are disappointed. There are plenty of other smartphones in the market. Get one of them and move on.
1) Call in complaints are a bad metric. Most people wouldn't call. Especially those that would actually be looking for this problem. They would have read all the stories that we did that Apple support couldn't give any answers. Also, maybe they could have given the return rates of the 3GS in it first 3 weeks. Probably even lower than the 4. But they didn't.
2) If the 3GS had about the average number of dropped calls on the AT&T network, then 1 additional dropped call per 100 is almost 100% more dropped calls. AT&T's rate of dropped calls in Dec 2009 was between 1.05 and 1.41 per 100 calls. If the 3GS was with those bounds, then the 4 is not doing well comparatively, if it is 1 additional dropped per 100 calls.
3) return rate is even more useless. There are tonnes of reasons people won't have returned the phones yet, even if they have this problem.
Apple is doing the right this here, IMO, with the free bumpers. That doesn't mean you shouldn't actually consider what was said and what it actually shows. Which isn't much.