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Apple will give away free cases for every iPhone 4 through Sept. 30 - Page 4

post #121 of 316
Quote:
Originally Posted by Dick Applebaum View Post

Where is this queue... I'd like to see it too! Do you have a link, or are you just making an assumption?
.

It was said at the press conference that a web site will be up next week and you can make your selection there.
post #122 of 316
Quote:
Originally Posted by Dick Applebaum View Post

.

I am interested to know what those who:

-- were experiencing real problems

-- were waiting for Apple's response before purchasing an iPhone 4

-- have already returned their iPhone 4s, awaiting a hardware change

think of Apple's response.



Are you satisfied, or, at least, mollified?

Will you purchase your first iPhone 4?

will you purchase another iPhone 4 to replace a returned iPhone 4?

.

I was waiting for Apple's response before I went ahead and bought an iPhone4. I am a current 3GS user, had one crap out on me 2 days after my warranty and Apple replaced it for free, so I feel like I have to use it for a while before I get another phone.

I'm not completely satisfied with the free bumper response, but it's better than nothing. I'd really rather they put some kind of permanent non conductive coating on the antenna so I wouldn't be required to put the phone in a case.

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post #123 of 316
Quote:
Originally Posted by Bagman View Post

Did some of you even read the transcript: They are NOT giving away Bumpers, only 3rd party cases, which are very cheap - the reason (supposedly) is because they don't have enough bumpers (BS). The cases are less than $1 to make, and the bumpers are high quality, multi-material, precision cases - totally different, and much costlier to make. This means Apple will still make a bunch of money, because no one will want to use the cheapo case, even if free. Loved his comment about Eminem maybe coming out with a piece of tape that everyone may want to use instead (what next "Eminem Personalized Battleribbon Duct-tape")

WRONG AGAIN!

Apple's own website says:

"iPhone 4 Bumpers are currently unavailable for sale.

Apple will offer a free iPhone 4 Bumper or other select cases to iPhone 4 customers. Details on how to order a free Bumper or case will be available soon on apple.com."

Apology?
post #124 of 316
Quote:
Originally Posted by Prof. Peabody View Post

the only thing that surprised me was caving in to the whiners with free cases, after he made it fairly obvious that there wasn't really even a problem



I can't believe that they are trying to appease the haters. That never works, and they will continue to whine and whine, even while enjoying the heck out of their IP4 and their free case.
post #125 of 316
post #126 of 316
Quote:
Originally Posted by Boogerman2000 View Post

So all of you who stated here that you never had issues with attenuation( Solipsism, etc. ), won't be

getting the free case, right? Right.. that's what I thought.

Thats a silly assumption. Can you not think of any other reason why one would want a thick ring of rubber around their iPhone? Hint: protection.

Ill also be buying a MarWare SportShell case for the iPhone 4 when they finally start shipping.
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post #127 of 316
You know, probably the best thing to come out of this whole thing is that it has allowed me to update my ignore list.... "BASHERS BE GONE"

Some people would whine if you hung them with a new rope.
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post #128 of 316
Quote:
Originally Posted by Bagman View Post

They may indeed be providing a bumper refund, but they will NOT be providing a free bumper with each new purchase (until Sep 30th - or longer perhaps - he left this open-ended). The freebe will be a 3rd party case, because he said they do not have enough bumpers to go around (from the live blog of the event, which may or may not be accurate, of course)

Don't keep quoting a transcript that is NOT from Apple. Here are the FACTS from the Apple web site:

"iPhone 4 Bumpers are currently unavailable for sale.

Apple will offer a free iPhone 4 Bumper or other select cases to iPhone 4 customers. Details on how to order a free Bumper or case will be available soon on apple.com."

Now is that clear?
post #129 of 316
Quote:
Originally Posted by jragosta View Post

I don't remember too many people saying that. Many (myself included) said that Apple SHOULDN'T give away free bumpers, but that's not the same thing. They clearly went for the PR.

So, JR, you going to opt for the free bumpers? Even though you don't need one, there is not problem and you said they shouldn't? Going to take advantage?

Quote:
Originally Posted by jragosta View Post

However, as long as you're trying to make people stand by their earlier words, where are the people who said that the iPhone was being returned in massive numbers? Where are the people who said it was a massive problem and affected massive numbers of iPhone owners? Where are the people who said that the iPhone was the only phone that dropped calls?

The return rates are useless. Many people might have been waiting to see what Apple would do about it. Now they know. Some might have just decided to deal with it. Lots of reasons to keep what is otherwise a great phone.

And who did say the iPhone was the only one that dropped calls. That must have been the same people that said it kills people. Wait, they didn't. Just another strawman. They get tired.

Apple admitted to a problem and said it affects all iPhone. They just happened to also try to prove it applies to all phones. Of course, all the showed was other phones being squeezed and only showed them dropping bars. Nothing about how many dBs were dropped.


Quote:
Originally Posted by jragosta View Post

Yes, it's all PR. IMHO, the important part of the press conference was the facts - few iPhones being returned. Less than 0.5% of customers calling to complain. Only a slight increase in dropped calls from the 3G (although I suspect that a lot of those were people intentionally going out of their way to demonstrate the problem). Dropped calls experienced on other smart phones. All of that set the stage for Steve to have said "there's nothing wrong with this phone", but he didn't. He made concessions to appease the whiners. And it appears to be working.

None of that data relates to how wide spread the problem might or might not be. Owners might still be very satisfied, might not have bothered to call, might not have returned, etc. Those number represent a very positive reaction to the iPhone 4. Great. Hard to use those to say there is no problem at all.

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post #130 of 316
Quote:
Originally Posted by StLBluesFan
Did he ever say "sorry" or "I/we apologize?" Just curious as the feed obviously isnt a verbatim report.

Quote:
Originally Posted by desarc View Post

no he didn't.

10:07AM "You know, we're not perfect. We know that, you know that. And phones aren't perfect either."


10:16AM "And we had a reporting error -- we screwed up on our algorithm. Some of these other phones may be too generous. Our choice was to put the correct algorithm in. And we did that with the new update. You'll still see a drop... we haven't figured out a way around the laws of physics yet."


10:36AM "We do this because we love our users, and if we screw up, we pick ourselves up and we try harder. And when we succeed, they reward us by staying our users. ..."

10:45 "there are some customers who are having problems.. and i apologize to them.'
post #131 of 316
Quote:
Originally Posted by Programmer View Post

The return rate is lower than the previous phone, and the call drop rate is well within margin of error compared to the previous phone. In fact, if you factor in 4x fewer cases on the new phone then its actually dropping fewer calls.

There are some things to consider with this stat. The iPhone 4 was launched with very little in the way of cases. Even Apple is on short supply of their Bumpers. On the other hand, the 3GS was the exact same shell and dimension of the 3G so there were a year of cases on the market waiting for the 3GS so I would expect iPhone 4 case sales to be significantly lower than the 3GS.
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post #132 of 316
Quote:
Originally Posted by azzurri View Post


You're easily impressed.

The expensive facility is necessary for optimizing antenna performance. No such facility is required to confirm that a problem exists.

In other words, eliminating or preventing problems is hard and requires tons of expertise and equipment. Proving that a problem exists requires very little if any equipment and no expertise at all.

Its the elementary axiom that proving something never happens is impossible. Proving that something sometimes happens is easy.
post #133 of 316
Quote:
Originally Posted by kpluck View Post


Steve spent a good chunk of time pointing out how all smartphones have this problem. It isn't just an iPhone problem.


Now that Apple is the world leader in mobile phones, it is up to them to educate the public. It is their responsibility. That is why Steve spent his time that way - to educate the public. His time is valuable, and so we should be grateful.

The other topic that he spent a lot of time on is how much everyone at Apple loves every customer and cares about every customer. For example, he told us that they built 300 Apple Stores because they love their customers so much. Those store cost Apple a FORTUNE! And they built them for us.

But some people will still whine...
post #134 of 316
Quote:
Originally Posted by Prof. Peabody View Post

....fat-handed people who actually believe they have a problem holding the phone properly...


Yes, the audacity of holding a handheld device, with their hand. Don't they understand technology!?
post #135 of 316
Quote:
Originally Posted by chronster View Post

Who's a whiner and who's someone with a legitimate complaint? How do YOU differentiate the two?

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post #136 of 316
Quote:
Originally Posted by Boogerman2000 View Post

So all of you who stated here that you never had issues with attenuation( Solipsism, etc. ), won't be

getting the free case, right? Right.. that's what I thought.

No, I'll just give it to the first person I meet that can demonstrate the problem.

Since launch I have unable to find one....
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post #137 of 316
Quote:
Originally Posted by dfiler View Post

Just close this browser window and go away.

But seriously.
Saying: "If you don't like the phone it, return it".
Is the same as saying: "If you don't like the discussion, don't read it".

No it is not. It is a sensible suggestion.

If I buy a product and it does not do what I want or it is faulty and I have the chance for a full refund, I don't keep it and moan about it, I return it and move on.

Why keep a product that you don't like or want?
Some would say that was "cutting of your nose to spite your face".

It a perfectly reasonable offer from Apple:

1. If you are not 100% happy with the product we will give a 100% refund and you can get out of your contract, can't really do more than that.

2. If you are happy on the whole but feel a case would help then they will give you a case for free, no questions asked.

3. You are happy as you are, no case or return required. Great.

What exactly do you want to happen, a new iPhone design? Well it is not going to happen, so you have to choose one of the above options, end of.
post #138 of 316
Quote:
Originally Posted by Tulkas View Post

Actually, when asked if they were planning a redesign, Jobs answer was
"Steve: We’re still working on this — we’re happy with the design. … we’re getting a lot of reports from customers that it’s way better than the 3GS. I don’t know what our next antenna design will be — maybe our wizards in the antenna lab will come up with something better. But looking at the data, we don’t think we have a problem."


hardly a no. Obviously, if they are still selling the iPhone 4, something has to give. Either the extend the free bumper offer or something changes on the phone itself.

Try harder. I'm not sure what you're hoping for, but a redesign for a hyped antenna issue is not in the cards. Even AI is repeating the same news.

http://www.appleinsider.com/articles...things_up.html

Quote:
"Jobs said the external antenna allows more space inside the phone for features like a larger battery, all while being smaller than the previous iPhone 3GS. The company has no plans to modify its design of the iPhone 4."
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post #139 of 316
Quote:
Originally Posted by vrkiran View Post

I see a lot of people in the queue who "never" had any signal issues! Hypocrites.

Why do you say that? Who are the hypocrites? Those who avail of the free bumpers? Why are they hypocrites? Apple announced that it will give it away for free for every iPhone 4 customers. So why not avail of the freebie, it might help.

I talked to a friend who experienced some drop-off, but is still happy with her iPhone and has no intentionn to return it.

The hypocrites are those who claim they are not satisfied with their iPhones, and not just take the most logical course -- return it within 30 days, if you did not mess it up. Instead, they took the opportunity simply to complain. I bet some of the complainers in the internet are not even iPhone 4 owners, but just took the opportunity to bash Apple.

There are people who take delight at the mistakes or misfortunes of others.

CGC

N.B. I was at the main Boston Apple Store in Bolyston yesterday. I was amazed how crowded the store was. The first floor and the second floor were mostly iPhone. There were so many people trying them, in spite of all the negative publicity, as if it was worse than the oil spill in Louisiana.

I used it to call a friend of mine, no problem of dropped call whatsoever, on either side..

I tried the camera, and it was awesome for a mobile phone. The zoom was great. My hands are not the most steady, but the image was stil very clear. Not even the one I took outside, past the thick transparent facade And, you can zoom the photo taken. I wanted to try more features, but the place was just so noisy, plus I was pressed for time.
post #140 of 316
Quote:
Originally Posted by ptfern View Post

As some people predicted. A bunch of numbers and self-congratulatory remarks, followed by a free case.

Done. Next!

Which is exactly what most people will think of your post.
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post #141 of 316
Quote:
Originally Posted by DJRumpy View Post

Try harder. I'm not sure what you're hoping for, but a redesign for a hyped antenna issue is not in the cards. Even AI is repeating the same news.

http://www.appleinsider.com/articles...things_up.html

AI wasn't even there. I'll take the word of the bloggers that were there covering it...on multiple sites that all said the same thing.

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post #142 of 316
Quote:
Originally Posted by justflybob View Post

No, I'll just give it to the first person I meet that can demonstrate the problem.

Since launch I have unable to find one....

If I take off my bumper I can replicate the problem 100%, but I'm not moaning I love the phine and the bumper stops the issue.

Maybe I have one of the small sample with problems or maybe they all have the issue in the right conditions. Who knows.

I'm keeping my iPhone 4, and I will be getting my Bumper refund thank you Apple.
post #143 of 316
Quote:
Originally Posted by azzurri View Post


BAHAHAHAHHAHAHAHHAHHAHAHHAHAHHAHAH!



YOU MEAN CON-SU-MER REPORTS? Yup that very one.
post #144 of 316
Quote:
Originally Posted by Meriana View Post

that's the problem of AT& T, nothing Apple can do about. If you ask, they'll tell you that they're watching AT &T's progress in fixing it.


Its not just AT&T,... us guys over the pond have O2 and Vodafone etc.. and we still experience the same issues,.. sorry but i am not convinced / won over by Steve today,.. i now have a case on my iP4 and still suffer awfully slow data upload / download speeds and am constantly on only 1 bar,.... just to point out where i live we have an excellent cell tower reception, just not with iP4, my wife also has an iP4 and hers is exactly the same.

We dont want to get a refund because besides the reception / download speeds the rest of the phone is awesome,... so was really hoping for a fix today ,.. but hey ho,...
post #145 of 316
Quote:
Originally Posted by chronster View Post

Actually, from the comments I've read, the people complaining the "loudest" about this ARE the people with the issues.

What is with you people? I've seen ip4 owners complain about this, only to be called a whiner, a troll, and even have their ownership questioned... It's a legitimate issue.



What does that make you? You don't have an iPhone, but make a lot of negative posts on these threads. Every once in a while, you will post with a positive gist-- but usually it includes a little dig or two at Apple for some prior infraction.

Anyone can click on your alias and review your posts, and decide for themselves how objective, open-minded, and interested in solutions you are!

.
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post #146 of 316
Quote:
Originally Posted by ggbrigette View Post

Yes at 10:46, Steve says: "But some have problems and I will apologize to them."


Didn't he say "...I do apologize to them"? He must have said that, because otherwise, it would not have been an actual apology.
post #147 of 316
I think the take away from this meeting is "Don't hold it that way when you are in a weak signal area." Pretty much what Steve originally said in that email a few weeks ago.

I'm okay with that compromise. We never were able to completely flat line the bars here in our testing since we have a strong signal. It kind of makes sense though. Like many things in life, you need to take precautions for certain circumstances.

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post #148 of 316
Quote:
Originally Posted by Tulkas View Post

AI wasn't even there. I'll take the word of the bloggers that were there covering it...on multiple sites that all said the same thing.

You do realize that AI is using the same news from the same bloggers? Any blogger should be taken with a grain of salt. That said, with such a low instance of reported complaints, it doesn't make financial sense to redesign. Especially when the same issue can be reproduced (5 bars to 1) on any number of non-Apple phones.
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post #149 of 316
Quote:
Originally Posted by StLBluesFan View Post

Did he ever say "sorry" or "I/we apologize?" Just curious as the feed obviously isnt a verbatim report.

It matters exactly how?
post #150 of 316
Quote:
Originally Posted by freddych View Post

I was waiting for Apple's response before I went ahead and bought an iPhone4. I am a current 3GS user, had one crap out on me 2 days after my warranty and Apple replaced it for free, so I feel like I have to use it for a while before I get another phone.

I'm not completely satisfied with the free bumper response, but it's better than nothing. I'd really rather they put some kind of permanent non conductive coating on the antenna so I wouldn't be required to put the phone in a case.

Now I too will have to join the group that says: you should consider holding it differently, or returning it. (I plan to use the bumper case in low-signal areas only).
post #151 of 316
Quote:
Originally Posted by jragosta View Post

However, as long as you're trying to make people stand by their earlier words, where are the people who said that the iPhone was being returned in massive numbers? Where are the people who said it was a massive problem and affected massive numbers of iPhone owners? Where are the people who said that the iPhone was the only phone that dropped calls?

I do not know where they are, but this is a thread about free bumpers, not dropped calls. If such a thread pops up, then I would post the same thing.
post #152 of 316
Quote:
Originally Posted by SendMe View Post

I can't believe that they are trying to appease the haters.

So someone who has an iPhone that doesn't work is a hater for expecting it to be resolved? Interesting.

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post #153 of 316
Quote:
Originally Posted by Scafe2 View Post

Its not just AT&T,... us guys over the pond have O2 and Vodafone etc.. and we still experience the same issues,.. sorry but i am not convinced / won over by Steve today,.. i now have a case on my iP4 and still suffer awfully slow data upload / download speeds and am constantly on only 1 bar,.... just to point out where i live we have an excellent cell tower reception, just not with iP4, my wife also has an iP4 and hers is exactly the same.

We dont want to get a refund because besides the reception / download speeds the rest of the phone is awesome,... so was really hoping for a fix today ,.. but hey ho,...

Do you find reception poor everywhere? HOw have you measured the signal strength giving you "excellent cell tower reception"?
post #154 of 316
Quote:
Originally Posted by latafairam View Post

I feel sorry for the morons who paid $80 on eBay for a bumper. To the people selling these for more than $30.......LOL!

The person who could afford to do that does not need much of your sympathy, I am sure.
post #155 of 316
Quote:
Originally Posted by solipsism View Post

Ill also be buying a MarWare SportShell case for the iPhone 4 when they finally start shipping.

Which was that aluminum one with the optional carbon fiber back panel you posted the link to a while back?
post #156 of 316
Quote:
Originally Posted by tt92618 View Post

I think the press conference today was perfect - it was exactly what was needed.

I personally thought there was a problem with the antenna - now I'm not actually so sure.

My biggest beef with the iPhone 4 right now is that I can't get one - been waiting two weeks and am informed its likely to be at least a week more.

I think they (Apple) made a major and strategically critical move today, and they said and did exactly the right thing.

I would have liked to see more detail on the prox issue and the 3G-2G handoff issue... though these may require a cycle through FCC approval.

IMO, Apple did what it had to do, and a bit more.

It appears to have satisfied the investors as AAPL is up over $3 since before the meeting began.

The usual suspects, here, seem to be reduced to arguing about the placement of the deck chairs on the Titanic's second voyage.

.
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post #157 of 316
The 30-day return window has already expired for most people who currently have an iPhone 4. Maybe they would have already returned them if it were not for the constant "stay tuned" comments implying a fix. AT&T has a restocking fee regardless and even Steve Jobs didn't really know what happens with your contract.

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post #158 of 316
Quote:
Originally Posted by frankie View Post

$10 for those bumpers? You're kidding me right. They have machines in China pump those things from a mold faster than you can type. I'd say $1 each is about right.

Have you seen the cases? They're not one solid piece of rubber. They have a hard part that goes around the center, and there's also hard buttons attached to it for volume buttons and power/sleep button.

Wake up. These aren't like most silicone cases.
post #159 of 316
Quote:
Originally Posted by macinthe408 View Post

"Look at our phones. They're beautiful. Jony Ive spent 13 years designing it. But for the phone to work, you have to throw this gay-ass cover on it and conceal the fruits of Jony's labor. Why look at a wonderful achievement in industrial design when you can ogle at Hello Kitty's ass?!"

From its looks, fuctionality and style, my guess is that Jony designed the Bumper too.
post #160 of 316
Quote:
Originally Posted by frankie View Post

$10 for those bumpers? You're kidding me right. They have machines in China pump those things from a mold faster than you can type. I'd say $1 each is about right.

I'm curious how you came to that price. Is that including packing and shipping? What about R&D. Or are you just quoting a "dock price".

Could you list your experience in manufacturing molded consumer items in China? Or perhaps here in the U.S. What other items have you worked on?
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