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Apple will give away free cases for every iPhone 4 through Sept. 30 - Page 6

post #201 of 316
Quote:
Originally Posted by viennese View Post

Is the the free case offer is only for buyers of iPhone 4 in the US or also extends to international buyers in other countries ????

SJ was asked this by some reporter from Europe, the answer is Yes, globally.
post #202 of 316
Quote:
Originally Posted by chronster View Post

When did the phone go on sale again? What's the 30 day mark? Oh right...

Lets take a closer look at return numbers when they start to become relevant.

Considering how widespread the negative flack Apple iPhone 4 got -- even the local station were quick to regurgitate the reports, and the talk shows were not far behind -- I will have crocodile tears for those who still go out and buy the iPhone 4, without testing the phone and asking others about their experience.

Do you have any data to support that the return rate for Apple iPhone products have been much much higher than other mobile phones?


Do you own one? I hope not,judging from the tone of many of your posts, even in this thread alone. Have you even tried one or go to an Apple Store to try one?

CGC
post #203 of 316
Quote:
Originally Posted by str1f3 View Post

Where did you see that? My post came from the Macworld feed and JupiterOne's post came from MobileCrunch.

From Macworld Liveblog:

"Q: Are you considering any changes in the antenna design of future iPhones?

A: We've been kind of preoccupied with this. We're pretty happy with the antenna design than the iPhone 4. It's a better antenna than the 3GS in almost every way. We waved a red flag in front of a bull by putting the "grip me here" design and made it very obvious. So I don't know what our next antenna design will be. Maybe our wizards in the antenna lab will come up with something better. But we're not feeling that this is a giant problem we need to fix."
post #204 of 316
Quote:
Originally Posted by Naboozle View Post

Yes, he apologized. But he's still in denial about the flaw, because "every phone has weak spots". Well, if the bumper makes your weak spot go away, then a) your statement is untrue and b) why not insulate the antenna at the factory?

No he really didn't ever say "i'm sorry our product has a flaw". He was even asked point-blank if an apology was in order...

"Q: Do you owe people an apology? A: People say it's the coolest phone they have ever had. But we want people to be satisfied, and they can return the company. We want investors who want a long-term view, who trust us in the long run to keep innovating."

If you call that an apology, then ok, he did.
post #205 of 316
Apple antenna test info and demo:

http://www.apple.com/antenna/
post #206 of 316
So 98.3 per cent of users have yet to return their iPhones? What is wrong with these people? Don't they know how to replicate the infamous "monkey grip" in a low-signal area without a case and get their signal to drop?

It took me seven minutes in the middle of the countryside using both hands clasped tightly around the antenna to lose two bars of signal strength. Proof that this issue isn't all media hype. I don't know who's responsible but I'm getting a free case, so who cares?
post #207 of 316
Quote:
Originally Posted by Wonder View Post

What exactly do you want to happen, a new iPhone design? Well it is not going to happen, so you have to choose one of the above options, end of.

They don't have to redesign the phone from the ground up. They just need to separate the skin a little bit from the metal of the antenna. It's not rocket science. Maybe lamination, clear coat, anodizing, etc. etc. I'm sure they can find a way and still preserve the appearance aesthetics or even make them better. Makes a lot more sense than covering up those said aesthetics.
post #208 of 316
Quote:
Originally Posted by Zogg View Post

Along with a free case, they should give away a clean diaper.

LMAO

Quote:
Originally Posted by solipsism View Post

Thats a silly assumption. Can you not think of any other reason why one would want a thick ring of rubber around their iPhone? Hint: protection.

I'm all for cases. I just think the free ones should't necessarily go to those who declared that there was never an attenuation issue.


Quote:
Originally Posted by justflybob View Post

No, I'll just give it to the first person I meet that can demonstrate the problem.

Since launch I have unable to find one....


Well it depends on where you live. Maybe there aren't many iphone 4 owners on the second star. Here in NYC, however, there are Iphones of every generation, all over. So many people bought the 3GS, it's crazy. But the point is, there are more places here that the 4's attenuation can be reproduced, than not--at least from what I could tell in two days of testing.
post #209 of 316
Quote:
Originally Posted by antkm1 View Post

No he really didn't ever say "i'm sorry our product has a flaw". He was even asked point-blank if an apology was in order...

"Q: Do you owe people an apology? A: People say it's the coolest phone they have ever had. But we want people to be satisfied, and they can return the company. We want investors who want a long-term view, who trust us in the long run to keep innovating."

If you call that an apology, then ok, he did.

Wasn't that in reference to the investors, not users?

10:45 "there are some customers who are having problems.. and i apologize to them.'

10:45: as far as investors go, we want investors who are in apple for the long haul. so for those investors who bought some stock and the price is down $5, I have no apology
post #210 of 316
Quote:
Originally Posted by Park Seward View Post

Thanks for the info. But I don't see how you could get a real price without bidding an REQ with a complete list of materials. I haven't examined the bumpers but it seems more complicates than just a rubber band.

Thanks for pointing out that you don't have any idea what you're talking about.

It's not something that's no more complicated than a rubber band. It is made up of multiple components made of different materials and manufactured to much tighter tolerances than most rubber bands. It is difficult to make rubber materials to these tolerances.
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post #211 of 316
Quote:
Originally Posted by Park Seward View Post

Actually you don't. The three Apple execs on stage at the press conference all showed their iPhone 4s WITHOUT a bumper. It must work for them although I'm sure AT&T has made sure they get a good cell signal there!

From my experience, in a poor signal area, the bumper would help. In a good signal area, you don't need it. However, even without a bumper, I get better reception in my home than with my old iPhone 1.

My point is... I never needed a case on my iPhone 3G or original iPhone and I could hold it any way I wanted and data never stopped working. I can hold my iPhone 3G as tight as I want in my "low signal" area and it doesn't drop my call and it doesn't stop my data from working. Yes, the bars go down a little bit, but never has it cut my data off or stopped a call. If I need a case for my iPhone 4 to behave the same way, then I feel like I *need* an accessory (ugly one) to make my phone work... that's crap.

A case is not a solution. Not for me anyway.

My iPhone 3G is working great. I don't need to be careful how I hold it.

One more thing... if it was a problem with all previous iPhones, how come nobody was complaining about the bars dropping and data stopping when holding previous generation iPhones?
post #212 of 316
Quote:
Originally Posted by 1984 View Post

So someone who has an iPhone that doesn't work is a hater for expecting it to be resolved? Interesting.

He didn't say that! If you have been following these threads, you would know that the haters are those who don't have the iPhone 4, or those who do and don't have an issue, and were looking for a freebie.

Quote:
Originally Posted by 1984 View Post

The 30-day return window has already expired for most people who currently have an iPhone 4. Maybe they would have already returned them if it were not for the constant "stay tuned" comments implying a fix. AT&T has a restocking fee regardless and even Steve Jobs didn't really know what happens with your contract.

The first shipments were June 23-24. Today is July 16. It looks to me as if there are 8 days left.

Also, it is unclear, but Steve may have verbally extended the offer to 30 days from today-- we won't know until we see a transcript or video of the press meeting,

.
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post #213 of 316
Quote:
Originally Posted by Dick Applebaum View Post

Where is this queue... I'd like to see it too! Do you have a link, or are you just making an assumption?

.

Gosh guys.. that was a sarcastic remark. Open your eyes! There is no real queue. It's just a sarcastic remark against some people out here.
post #214 of 316
Quote:
Originally Posted by Wonder View Post

...
But, back to the issue you raised about pond scums, If Steves Jobs, through Apple's testing, have shown that the bumper would help prevent the problem under certain situations, is there a possibility that one who has not experienced the problem before might experienced it too? The answer is: It is always possible. Consumer Report postings indicated so. Initially, they stated that they could not replicate the problem -- until they did more testing.

This can happen to others, and so there is nothing scummy for them availing of the offer proposed by Steve Jobs.

CGC

Ah, logic!
post #215 of 316
Quote:
Originally Posted by Boogerman2000 View Post

I'm all for cases. I just think the free ones should't necessarily go to those who declared that there was never an attenuation issue.

I hope you aren't implying that I ever said attenuation doesn't occur when you block RF or that no iPhones had any issues.
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post #216 of 316
Quote:
Originally Posted by 1984 View Post

The 30-day return window has already expired for most people who currently have an iPhone 4. Maybe they would have already returned them if it were not for the constant "stay tuned" comments implying a fix. AT&T has a restocking fee regardless and even Steve Jobs didn't really know what happens with your contract.

I'm pretty sure if you go in and ask for the bumper, you'll get one. Same for returns.

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GOA

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post #217 of 316
Quote:
Originally Posted by Dick Applebaum View Post

.

I am interested to know what those who:

-- were experiencing real problems

-- were waiting for Apple's response before purchasing an iPhone 4

-- have already returned their iPhone 4s, awaiting a hardware change

think of Apple's response.



Are you satisfied, or, at least, mollified?

Will you purchase your first iPhone 4?

will you purchase another iPhone 4 to replace a returned iPhone 4?

.

I was ready to buy the iPhone 4, but then this antenna issue came up. So i waited. I was also waiting for the WHITE model to become available too and I was glad I waited.

Personally, I think this press conference did some good with me. I think they are still hiding behind the whole "every phone has this problem" excuse and if they would have insulated the antenna more, then this wouldn't be a problem. I have the iP3g and tried to hold it the way they do on the APPLE website shows (http://www.apple.com/antenna/) and have not been able to replicate the problem. However, I do appreciate the response from Apple.

I've been saying on this blog that they're (Apple) not stupid, they are probably looking into a fix. And I have also said if so many people are disappointed, the only way to force a response is to return in mass droves. As we've read in the press conference, they track returns and Warranty Calls (AppleCare). If more people had just up and returned their phones, Apple might have responded quicker. But, like many people (as do I) they just bitch and moan on a blog and never contact the proper resources when you have a problem.

Had i have purchased a iP4, I would take the free bumper, but would still be a bit unsatisfied with the fix. I hate cases, they don't work well in pants, unless they are slick plastic. I had an INCase for my ipod classic and hated it. Plus it takes away from the beauty of the Apple design. So i would have taken it, but I would not have been happy about it. I understand that this issue probably affects (i'm guessing here) maybe as much as 10% of users, and a recall would have been way too costly. so I might have returned the phone and waited for a next Gen model. My iP3g works great with the iOS4 update and, besides battery life, the iOS4 has everything I need out of my phone. The new features, like the forward camera, improved 5 megapixel camera, Hi-Res display and the above mentioned battery life are all things that are a nice to have but not a need to have. Plus, I just got laid off yesterday so I have no plans to purchase anything unecessary for the time being.
post #218 of 316
Quote:
Originally Posted by vrkiran View Post

Gosh guys.. that was a sarcastic remark. Open your eyes! There is no real queue. It's just a sarcastic remark against some people out here.

It was not identified as sarcasm, rather it appeared as a criticism of some, here, who feel the issue is overhyped.

Many posters here, me included, will use sarcasm to poke fun-- if there is a controversial issue being discussed, most will identify it as such, with a smiley or a /sarcasm tag.

Just what did the post contribute to the issue being discussed?

.
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post #219 of 316
Quote:
Originally Posted by kpluck View Post

I may have to retract the "This is over IMHO" comment.

I was just watching the live Q&A based on answer to a question, I am not sure if the refunds apply to people that bought their iphone from someone other than Apple.

A question was asked if the refund applies to AT&T and jobs response was "I believe so." Hopefully, everyone will honor the refund (AT&T, Best Buy, etc) but if they don't, there will probably be a lot noise about it.

-kpluck

If you bought your iPhone from a private party, not sure Apple will be able to help you.

Proud AAPL stock owner.

 

GOA

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GOA

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post #220 of 316
Quote:
Originally Posted by solipsism View Post

You say Jobs is in denial of their being a "design flaw but then go on to say that they are going to redesign the iPhone 4 to fix this design flaw? Do you not see how that contradicts your statement?

I simply expect them to come out of their denial.
post #221 of 316
Quote:
Originally Posted by tulkas View Post

this is the best move apple could make at the current time. In the end, the people that have been saying "if you don't like it, return it" are right. This isn't end of the world. If you want an iphone and are afraid of this problem, there is an apple provided solution. But i don't think apple likes this solution in the long term.

+++ qft

.
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post #222 of 316
Quote:
Originally Posted by Dick Applebaum View Post

I think that, at some point, Apple will change the physical design of the antenna. One obvious [to me] fix would be to move the antenna separators on both sides to the bottom of the case. That way you would have to cover up the mic/speaker to bridge the gap.

.

Antennas are tuned to desired wavelenghts by their physical dimensions. The location of the separator was surely driven in part by that physical requirement. It's certainly not for aesthetic reasons. It's like a little blemish, which is why people immediately started "picking at it".
post #223 of 316
Quote:
Originally Posted by Park Seward
Thanks for the info. But I don't see how you could get a real price without bidding an REQ with a complete list of materials. I haven't examined the bumpers but it seems more complicated than just a rubber band.

Quote:
Originally Posted by jragosta View Post

Thanks for pointing out that you don't have any idea what you're talking about.

It's not something that's no more complicated than a rubber band. It is made up of multiple components made of different materials and manufactured to much tighter tolerances than most rubber bands. It is difficult to make rubber materials to these tolerances.

No, I have no idea what the dock price of a bumper is. And neither do you.

If I read your comment correctly, we are in agreement.
post #224 of 316
Quote:
Originally Posted by dfiler View Post

Just as annoying as being told to shut up after merely posting one's experience with the iPhone4.

But because you don't believe the problem is real, it seems that you're ok with people being told to shut up. Otherwise you'd be just as outraged at that kind of behavior. Perhaps more outraged. Instead, you've consistently harped on idiots from one side of the argument but not idiots from the other side of the argument.

Come on solipsism, i know you can be more level-headed than that.

I am going to come to Sol's defense! I have participated in many discussions with him-- often disagreed with him. But I never felt him unwilling to consider a well-presented reasoned point of view/opinion.

I think we all get tired when the discussions become infested with those with agendas not related to the topic.

I don't recall Sol telling anyone to STFU-- that's not his style. He may not have responded (when, or in the way you want) to posters who told others to STFU... But we're all guilty of that-- sometimes you just choose not to go there.


I think that anyone who wants to evaluate Sol, can click on his alias and read his many posts.

I think you will find little to criticize in the content or civility of his posts.

,
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post #225 of 316
Quote:
Originally Posted by Park Seward View Post

Wasn't that in reference to the investors, not users?

10:45 "there are some customers who are having problems.. and i apologize to them.'

10:45: as far as investors go, we want investors who are in apple for the long haul. so for those investors who bought some stock and the price is down $5, I have no apology

I got it from Macworld's live blog. He may not have caught every sentence because i didn't read what you just quoted anywhere.
post #226 of 316
Quote:
Originally Posted by thespaz View Post


One more thing... if it was a problem with all previous iPhones, how come nobody was complaining about the bars dropping and data stopping when holding previous generation iPhones?

SJ said AT&T is reporting 1% more dropped calls with the 4 vs the GS. I don't know why nobody was complaining.
post #227 of 316
Quote:
Originally Posted by antkm1 View Post

I got it from Macworld's live blog. He may not have caught every sentence because i didn't read what you just quoted anywhere.

I got it from:

Liveblog: Apple iPhone 4 Press Conference
By Ars Staff

http://arstechnica.com/apple/news/20...conference.ars
post #228 of 316
Quote:
Originally Posted by solipsism View Post

I hope you aren't implying that I ever said attenuation doesn't occur when you block RF or that no iPhones had any issues.

That's not what I was getting at but ok, let me rephrase:

I don't think the free cases should go to anyone who previously claimed that they never had signal degradation issues, or were affected by increased dropped calls with Iphone 4. If I recall, you have been adamant that your unit has been free of these issues, and further, called into question numerous times, the validity of those who have stated the contrary. This is't a personal attack, just my opinion.
post #229 of 316
Saying "it happens on all phones" is a pretty vague statement because it does not address exactly how the phone is held. It is one thing to have the issue when a phone is held with the hand in an unnatural, contorted position that people have to struggle in order to achieve. It is quite another if the issue appears when a phone is held in a way that most people typically hold a phone. Did Apple's antenna design, or their comparisons in today's conference take this into account?

But at least Steve did say:

"We will continue to work on more advanced antenna designs that don’t have this problem or put this problem in an out of the way place."

http://www.macnn.com/live/#ixzz0tse5viAH
post #230 of 316
Quote:
Originally Posted by Naboozle View Post


I think that Apple will revise the design so that an accessory is not needed to mitigate the design flaw. And when those revised phones are available, owners of the current design should have the option to return their phone for a free upgrade. The return phones could be refurbished and upgraded, depending on what the fix is. Heck, Apple may still be hoping they can rectify with software. If they can, then more power to them. Either way, the free case is a temporary measure, imho. It mitigates the problem, but doesn't fulfill the promise of the device. Some people don't like cases. I, for one, have a pouch made by SFBAGS.COM. It holds my phone tight, but when I get a call, I can pull out the phone, and hold it, without a case. Apple can't have it both ways -- on one hand justifiably proud of the form and appearance of the phone, and on the other hand insisting that users need to wrap it in something for it to function fully.


"And when those revised phones are available, owners of the current design should have the option to return their phone for a free upgrade."


I don't think that what you suggest is reasonable:

So, in the next 2-11 months from now (when/if an upgrade is made) anyone who wants should get a free replacement for his iP4?

If Apple had that exposure what would be their incentive to do a redesign before the next iPhone?

Why should you, or anyone, expect to buy a new car, phone, refrigerator, etc, use if for a period of time (inducing wear and tear), then feel entitled to a replacement when a new design/feature was added?


Sorry, I just don't understand that mentality!


You have a choice:

1) if you have already bought the iPhone 4 return it or encase it (free)-- those are the options on the table

2) if you have not bought an iPhone-- see it for what it is, and decide to buy or not.


Or, if you are interested, I will lease you an iPhone 4, with an upgrade option (up to, but not including iPhone 5), for, say, $290 up front, and $90 a month for 11 months (off the top of my head).

Something like that would be more practical and a more sound business proposition that what you are asking of Apple.

.
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post #231 of 316
Wooo Hoooo! Apple's giving me a $29 refund. That's more than any other tech company has done for me. Woot!
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post #232 of 316
Quote:
Originally Posted by thespaz View Post

I think the free bumpers thing is crap. I don't want a case around my phone. Why should I need an accessory to make a product work correctly?

Is Apple also going to start making a "bumper compatible dock" or "bumper sync adaptor" for third party accessories? With a case on my iPhone, I can no longer plug in anything I want to it (without taking the case off or modifying it).

This is a crappy solution.

I'll wait until after Sept. 30th to see what they come out with next. We need a REAL fix, not a case. Cases should be OPTIONAL for protection, not REQUIRED for the iPhone to work properly.

I used to own an iPhone 4, so I know exactly how it behaves and it's pretty darn annoying. It's pretty hard to not touch the seam in one way or another. I often found myself accidentally touching it barely and seeing my data stop completely... then I'm sitting there wondering what is going on, then I realize what I'm doing and as soon as I release my pinky finger, it loads again.

Today was a giant disappointment for me, and I'm still glad I returned my iPhone 4.

That sounds like a well thought out and reasoned decision-- presented factually and with little embellishment.

I enjoy and learn from a post such as yours-- one of the reasons I visit these threads.

Thanks!
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post #233 of 316
Quote:
Originally Posted by Haggar View Post

It is one thing to have the issue when a phone is held with the hand in an unnatural, contorted position that people have to struggle in order to achieve. It is quite another if the issue appears when a phone is held in a way that most people typically hold a phone.

Here's a picture from the Apple website showing the grip that gives problems with the iPhone 4. It doesn't look very natural to me.

post #234 of 316
Quote:
Originally Posted by Dick Applebaum View Post

"And when those revised phones are available, owners of the current design should have the option to return their phone for a free upgrade."


I don't think that what you suggest is reasonable ...

Yeah, that's crazy talk. I don't think he's here for a genuine, honest discussion, though.
post #235 of 316
Quote:
Originally Posted by Boogerman2000 View Post

I returned my iphone 4 after two days and much consternation, so this free case offer doesn't affect me. However, my point was made to highlight those who were adamant throughout this ordeal about having 0 issues with their particular unit.

Anyway, it's been a weirdo few weeks for Apple and am still not sure exactly how I feel.

I know for sure that the phone itself is an outstanding piece of tech. However, after thinking through cases and potential resale value, I am contenido to wait for the next model.

I have 0 issues, but understand that others do.

I apologize! I overreacted to your post!

.
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post #236 of 316
Quote:
Originally Posted by dfiler View Post

Just as annoying as being told to shut up after merely posting one's experience with the iPhone4.

But because you don't believe the problem is real, it seems that you're ok with people being told to shut up. Otherwise you'd be just as outraged at that kind of behavior. Perhaps more outraged. Instead, you've consistently harped on idiots from one side of the argument but not idiots from the other side of the argument.

Maybe it is no longer the problem, in this case, the iPhone 4 antenna, that is the actual problem. Maybe, it is how we communicate the problems we encounter, especially in the internet age.

There is a sense of proportion. A 0.01% is still a lot of people having problems, if we talk about more than 3 million iPhones already sold -- even if 99.9% of those more than 3million have no problems, or can overlook the problem, or find a workaround the problem, or trust Apple that they recognize the problem and are working on it.

The second problem arises if those 0.01% assumes that their problem (or what they perceive to be a fatal flaw), is also everyone's problem. We know from the real world (myself include) are more vocal than those who do not problem. And, 0.01% of more than 3 million can raise a lot of decibles.

The next problem arises when bloggers and mass media, exploit the issue to further their own goals, not really to find the truth or solution to the problem. As a result, the term "it goes viral" was coined, to refer to situations where something is believed to be a fact, or at least perceived to be a fact, whether it is true or not, simply because of "infinite" repetition.

This is not to say that Apple has not made a mistake, in this whole mess.

From my own experience, I would trust Apple than Microsoft, Google, or some other company to foind their way around this situation.

Just for the record, I have "tried/used" various iPhones (including the latest), but never owned one, simply because I do not want to be saddled with the high monthly cost. Also, what I do most also would require a larger screen; the iPad for mobile would be more suited for what I need, it is just not there yet, but I might be forced to get an iPad prematurely because of a project we wanted to do the next few months.

CGC
post #237 of 316
Quote:
Originally Posted by Boogerman2000 View Post

That's not what I was getting at but ok, let me rephrase:

I don't think the free cases should go to anyone who previously claimed that they never had signal degradation issues, or were affected by increased dropped calls with Iphone 4. If I recall, you have been adamant that your unit has been free of these issues, and further, called into question numerous times, the validity of those who have stated the contrary. This is't a personal attack, just my opinion.

No, I do not have an issue with my iPhone going from 5 bars to No Service from touching the "3G-Spot".

No, I have not said those with an issue are lying. In fact, I come to the defense of those with issues to thosebto the other extreme Jo stated the problem doesn't exist. I used the circumstantial evidence of a comparably excessive number of posters atatingbthey had the issue, as well as well known tech writers, testers and bloggers. I later stated that I've seen the issue happen and did direct comparisons with my phone.

I've also tried to ease the fear and distress by informing iPhone 4 buyers who arent happy with their purchase that they can return it within 30-days risk free (at least in the US). This was well before Apple officially reminded everyone of this fact.

I will buy cases as they serve several purposes, the least of which is to limit signal attenuation. Note that cellphone cases existed long before the iPhone 4.

PS: I still don't have the problem as I write this with only one EDGE bar on version 4.0.1.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #238 of 316
Quote:
Originally Posted by iReality85 View Post

So 0.55% have reported this issue through AppleCare. While that is one half of one percent (a small percentage to be sure), that amounts to 16,000 units. That would be the bare minimum affected if the 0.55% of those who reported to AppleCare represented 100% of the problems, but that's unrealistic. Because not everyone who buys an iPhone signs up for AppleCare, and not everyone who experiences problems necessarily reports the issues, the figure could be as high as 30,000 units.

If I were to guess, the problem may have stemmed from a couple of defective batchs... the number of units sounds about right. Batch defects happen, and considering how fast Apple was pumping them out of China... so fast that the screen adhesive didn't even have time to dry on the way over (causing the yellow blotches), this seems likely. Even if the defective units are that high, that's still only 1%. You're chances of receiving one are pretty rare.

Emphasis mine.

AppleCare may be just a convenient way to categorize the 0.55% reporting issues. It is my understanding that the iPhone comes with a 30-90 day warranty (I couldn't find the actual number quickly). AppleCare takes effect after the warranty expires (even though purchased at the same time as the phone).

Since no iPhone 4s have gone beyond the warranty period, I think that Apple is reporting warranty issues as AppleCare issues.

For all I know, Apple may account for them under a single entry!

So, I suspect that the 0.55% is the number of issues reported out of the Total Population of iPhone 4s sold!

.
"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
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"...The calm is on the water and part of us would linger by the shore, For ships are safe in harbor, but that's not what ships are for."
- Michael Lille -
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post #239 of 316
Quote:
Originally Posted by cgc0202 View Post

We know from the real world (myself include) are more vocal than those who do not problem. And, 0.01% of more than 3 million can raise a lot of decibles.


CGC


That's exactly correct. And the return rates prove that pretty much everybody loves their iPhone.
post #240 of 316
Quote:
Originally Posted by Dick Applebaum View Post

So, I suspect that the 0.55% is the number of issues reported out of the Total Population of iPhone 4s sold!

.


0.55% is probably higher than what they see at the Apple Stores. So they reported the highest percentage they had - and it is still very few iPhone owners.

Many more people are happy with the iPhone 4 compared to the 3GS, going by return rates, and the 3GS is the second best phone in the world (second only to the iP4).

So the low return rates prove that hardly anybody doesn't like the iPhone 4.
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