Originally Posted by vrkiran
I see a lot of people in the queue who "never" had any signal issues! Hypocrites.
You do? You are looking at Apple's online list of people requesting a free bumper - even though the web site isn't even up yet?
Wow. I'm not surprised that people lie here, but it's astounding to see you say something that's so obviously and completely a lie.
Originally Posted by kpluck
So Apple did what it needed to do. This is over IMHO.
It's not over by a long shot. It SHOULD be, but there will still be a lot of whining and complaints and demands that Apple rewrite the laws of physics - and lawsuits. Sadly.
Originally Posted by macshark
Those plastic cases cost about 25c to manufacture, though after you factor in the packaging and distribution related expenses, the cost may be in the $1 range.
I've been in manufacturing my whole life. $0.25 isn't even close. Nor is the $10 figure someone else threw out. Based on my manufacturing experience, I'm guessing something like $2, maybe $2.50. Not that it matters. From the perspective of the facts, Apple didn't need to do it - the data supports the fact that ALL phones drop calls. The number of iPhone returns is tiny, so most customers are not seeing a problem. Apple did it for PR. Of course from the perspective of people who are never happy no matter what Apple does, it's not enough. They need a new iPhone that never drops calls no matter what you do - regardless of how much they have to rewrite the laws of physics. The cost of the bumpers couldn't be less relevant (other than the trivial impact on P&L).
Originally Posted by grking
I think it is a good move.
I would like to hear from everyone who said that there was no way in hell Apple would ever give away free bumpers though.
I don't remember too many people saying that. Many (myself included) said that Apple SHOULDN'T give away free bumpers, but that's not the same thing. They clearly went for the PR.
However, as long as you're trying to make people stand by their earlier words, where are the people who said that the iPhone was being returned in massive numbers? Where are the people who said it was a massive problem and affected massive numbers of iPhone owners? Where are the people who said that the iPhone was the only phone that dropped calls?
Originally Posted by solipsism
And you dont think this is true despite the multitude of videos.
What proof do you have that there is a [design] flaw, which I assume you to mean it would require a total recall of each and every iPhone 4 sold?
The free case, the stats suggesting the issue isnt that widespread, and reiteration of the 30 days return policy is meant to make the whiny ass mob mentality chill the frak out. Thats it.
Its all PR, but rest assured that the CEO of Apple is much more aware of this problem at Apple than we are.
Yes, it's all PR. IMHO, the important part of the press conference was the facts - few iPhones being returned. Less than 0.5% of customers calling to complain. Only a slight increase in dropped calls from the 3G (although I suspect that a lot of those were people intentionally going out of their way to demonstrate the problem). Dropped calls experienced on other smart phones. All of that set the stage for Steve to have said "there's nothing wrong with this phone", but he didn't. He made concessions to appease the whiners. And it appears to be working.
Originally Posted by gotApple
Like I'd like to put my super expensive iPhone 4G inside some plastic crap. Steve, please fix the phone instead, ok?
So, in spite of the data above, you're going to insist that there's something wrong with the phone. As I said - some people will never be happy no matter what Apple does. Just return your phone and buy a Droid.
Originally Posted by anonymouse
Well, I think he just showed that other than everyone knowing the best point to touch to drop signal, this really isn't any different than other phones out there, so, nothing to fix. So, get yourself a super expensive case if it's a problem, or return it. You can even buy one just to return if you want to make a statement that way.
Exactly, but that won't satisfy some people. Sadly.