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Apple automatically refunding bumper purchases

post #1 of 26
Thread Starter 
Customers who purchased an iPhone 4 and an official bumper case online are reporting that Apple has begun automatically refunding the cost of the case.

AppleInsider readers on Thursday began receiving emails from Apple Online Support that confirm automatic processing of their bumper refund.

"Apple recently announced that iPhone 4 customers who purchased an iPhone 4 Bumper are eligible for a full refund," the emails said. "As of today, we have automatically processed your refund."

The refunds were announced by Apple chief executive Steve Jobs during a press conference last Friday. One free bumper case is available to any customer who purchases an iPhone 4 through Sept 30. Customers who purchased an official Apple bumper case prior to the press conference are also eligible for a refund.

"We want to take care of everyone. We want every user to be happy," Jobs said at the conference. Apple's automatic processing of bumper case refunds could be taken as a sign of this goodwill.

The cases, which are a combination of plastic and rubber, prevent the iPhone 4's antenna band from coming in contact with the user's conductive skin. Although some users object to the inelegance of covering up the iPhone 4's design, bumper cases are touted by many as a simple and low cost solution to the "death grip."

In its Q3 2010 financial conference call, Apple estimated $175 million in deferred revenue for bumper case refunds.
post #2 of 26
So, when can we get a bumper if we didn't buy one? There is no iPhone 4 bumper/case available on line. Will there be any by September 30th?
post #3 of 26
Quote:
Originally Posted by AppleInsider View Post

The cases, which are a combination of plastic and rubber, prevent the iPhone 4's antenna band from coming in contact with the user's conductive skin. Although some users object to the inelegance of covering up the iPhone 4's design, bumper cases are touted by many as a simple and low cost solution to the "death grip."

It is worth mentioning that besides the above, they also provide protection from falls and scratches, as well as a better grip, just as previous third party cases have always done for the previous iPhones! And they are quite elegant too imho, especially being made by Apple!!
post #4 of 26
Quote:
Originally Posted by AppleInsider View Post

The cases, which are a combination of plastic and rubber, prevent the iPhone 4's antenna band from coming in contact with the user's conductive skin. Although some users object to the inelegance of covering up the iPhone 4's design, bumper cases are touted by many as a simple and low cost solution to the "death grip."

Was at the Apple store yesterday and finally found someone with a bumper on their iPhone (an employee). So I got to give it a spin. Tried to slide it into my pocket and take it out again. I gave the bumper an F because you can't easily do that without the rubber dragging on your pocket. On one try it even almost turned my pocket inside out when getting it out. Now I can imagine trying to get it out of my pocket while sitting down (like driving). Same problem I've had with other rubber cases, but I was hoping this one would be different.

Any recommendations?
post #5 of 26
I bought my iPhone 4 from AT&T and bought a bumper case from my local Apple Store with my CC. How do I go about getting my refund? Will it be automatic or will I have to file a claim (where do you even do that?)
post #6 of 26
Quote:
Originally Posted by Mazda 3s View Post

I bought my iPhone 4 from AT&T and bought a bumper case from my local Apple Store with my CC. How do I go about getting my refund? Will it be automatic or will I have to file a claim (where do you even do that?)

Also do I need to buy the bumper in the country I bought the iPhone in, or do I only need to do it via the same account
post #7 of 26
Quote:
Originally Posted by Mazda 3s View Post

I bought my iPhone 4 from AT&T and bought a bumper case from my local Apple Store with my CC. How do I go about getting my refund? Will it be automatic or will I have to file a claim (where do you even do that?)

last week steve jobs said that they'll setup a page on apple.com where you can file a claim for a free bumper. Since you already bought one, i'd visit the page first to see if it covers your scenario, otherwise they'll probably take care of you at the store. I'm sure appleinsider will post an article when this claim page is up on apple's site.

i was lucky enough to purchase my case with the iphone online. Apple shipped the case in 1 week (instead of 3 as advertised) and the iPhone was shipped last night 2 weeks after i ordered it (instead of 3 as advertised). can't wait to get it!
post #8 of 26
Quote:
Originally Posted by Wings View Post

Was at the Apple store yesterday and finally found someone with a bumper on their iPhone (an employee). So I got to give it a spin. Tried to slide it into my pocket and take it out again. I gave the bumper an F because you can't easily do that without the rubber dragging on your pocket. On one try it even almost turned my pocket inside out when getting it out. Now I can imagine trying to get it out of my pocket while sitting down (like driving). Same problem I've had with other rubber cases, but I was hoping this one would be different.

Any recommendations?

Why would you be getting your phone out whilst driving?
post #9 of 26
Quote:
Originally Posted by jpcg View Post

Also do I need to buy the bumper in the country I bought the iPhone in, or do I only need to do it via the same account

in the past, have you serviced your iphone from a diff country in your local store? if so then they will probably also give you a case there. i wouldn't be surprised if millions of iPhone 4's eventually end up in different countries due to varying reasons.
post #10 of 26
I've picked up some Mirror Screen protectors as a temporary backup just being waiting for the deliveries from ZAGG. Holly shit the phones are looking supernatural.

I don't think I like Apple's bumper. I will let all desperate wussies and crybabies to have the thingy first, but will, sure, get one for my museum of Apple solutions. Oops, Apple... No harm for your factories meant.

We mean Apple no harm.

People are lovers, basically. -- Engadget livebloggers at the iPad mini event.

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We mean Apple no harm.

People are lovers, basically. -- Engadget livebloggers at the iPad mini event.

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post #11 of 26
Quote:
Originally Posted by artse View Post

So, when can we get a bumper if we didn't buy one? There is no iPhone 4 bumper/case available on line. Will there be any by September 30th?

Apple will start offering them from free from this weekend to all iPhone 4 purchasers.
You just need to wait a little longer.
post #12 of 26
Quote:
Originally Posted by Wings View Post

Was at the Apple store yesterday and finally found someone with a bumper on their iPhone (an employee). So I got to give it a spin. Tried to slide it into my pocket and take it out again. I gave the bumper an F because you can't easily do that without the rubber dragging on your pocket. On one try it even almost turned my pocket inside out when getting it out. Now I can imagine trying to get it out of my pocket while sitting down (like driving). Same problem I've had with other rubber cases, but I was hoping this one would be different.

Any recommendations?

I recommend you don't use the phone white driving it is dangerous and careless.
post #13 of 26
Quote:
Originally Posted by Wings View Post

Was at the Apple store yesterday and finally found someone with a bumper on their iPhone (an employee). So I got to give it a spin. Tried to slide it into my pocket and take it out again. I gave the bumper an F because you can't easily do that without the rubber dragging on your pocket. On one try it even almost turned my pocket inside out when getting it out. Now I can imagine trying to get it out of my pocket while sitting down (like driving). Same problem I've had with other rubber cases, but I was hoping this one would be different.

Any recommendations?

Here's a recommendation: DON'T TRY TO FISH OUT YOUR PHONE WHILE DRIVING! You are NOT so important you HAVE to take the call. Suppose you were gonna respond to that text message too huh?
post #14 of 26
Quote:
Originally Posted by Wings View Post

Tried to slide it into my pocket and take it out again. I gave the bumper an F because you can't easily do that without the rubber dragging on your pocket. On one try it even almost turned my pocket inside out when getting it out.

Err, at the risk of getting way too personal, just how tight are your pants?

I've found the slight frictional drag of the Bumper to be an advantage. It doesn't want to slide accidentally out of the pocket, nor off a chair or wherever else you might have placed the phone. I also like that the ringer mute switch is now recessed. That way it doesn't get accidentally turned off as used to happen to my 3G. And of course it nicely protects the glass surfaces.

I never used a case with my 3G and hadn't planned to with the 4, but all in all I've come to appreciate the Bumper. It's even good looking in its own wayalthough not as sharp as the naked phone.
post #15 of 26
The free bumpers are up on apple.com. You have to download an app and order from your iPhone. They're quoting 3-5 weeks.
post #16 of 26
Quote:
Originally Posted by AppleInsider View Post

Customers who purchased an iPhone 4 and an official bumper case online are reporting that Apple has begun automatically refunding the cost of the case.
In its Q3 2010 financial conference call, Apple estimated $175 million in deferred revenue for bumper case refunds.

I got my bumpers with the phone. Yesterday I got an email telling me that my refund has been processed.

Beautiful. That is why I love Apple.

I had no problems with the phone but I got the free bumpers.

JDS
post #17 of 26
Quote:
Originally Posted by artse View Post

So, when can we get a bumper if we didn't buy one? There is no iPhone 4 bumper/case available on line. Will there be any by September 30th?

Go to iTunes App Store, download free bumper app, order bumper, wait 3-5 weeks.
post #18 of 26
Quote:
Originally Posted by jdsonice View Post

I got my bumpers with the phone. Yesterday I got an email telling me that my refund has been processed.

Beautiful. That is why I love Apple.

I had no problems with the phone but I got the free bumpers.

JDS

And the flaming commences in 3.2.1...
post #19 of 26
Quote:
Originally Posted by artse View Post

So, when can we get a bumper if we didn't buy one? There is no iPhone 4 bumper/case available on line. Will there be any by September 30th?

Download the case app on your iPhone 4. Select the case or bumper you want..

The case program is linked from a big button on the front of Apple.com.
post #20 of 26
Quote:
Originally Posted by jdsonice View Post

I got my bumpers with the phone. Yesterday I got an email telling me that my refund has been processed.

Beautiful. That is why I love Apple.

I had no problems with the phone but I got the free bumpers.

JDS

Hmm... I got my bumper with the phone also, on launch day and no refund e-mail for me as of yet. No big rush, I'll probably do some checking if I don't see something by Monday.
post #21 of 26
I got an email saying the shipping cost would be refunded as well (however, they're still charging the $4 shipping charge on the bumper), I mean, I don't really care if it isn't refunded, but it was interesting to note that they were attempting to go completely free of charge.
You can call me Five.
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You can call me Five.
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post #22 of 26
I paid cash (which is rare) for the one I bought and opted not to get a receipt (which is rare) emailed to me. So it looks like my only recourse it to get a 2nd Bumper. I think the white Bumper on a black iPhone 4 looks pretty slick but I’ll have to wait on that, even though I doubt they will add the other colours. Perhaps, if it comes in a standard box I can return it for credit and get a different colour, but I have to assume that isn’t the case.

Has anyone priced the cases from the other manufacturers?
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #23 of 26
This is why I love Apple. I happily paid for bumpers shortly after I bought my iPhone 4. I never had any reception issues... I just liked the feel of the phone with bumpers, especially when using it as a camera (damn, that camera is fun!), so I bought 'em.

Apple announced they're giving away free bumpers to put an end to the (bogus) antennagate. And sure enough, I got an email this morning from Apple saying my purchase had been refunded. I didn't even have to ask for the refund. Sweet!

Thank you Apple!
post #24 of 26
I purchased my Bumper at an Apple retail store and received notification this afternoon that my refund was being processed.

- Dave Marsh
iMac Intel 27" 3.4GHz, iPad Air 64GB, iPhone 5 32GB

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- Dave Marsh
iMac Intel 27" 3.4GHz, iPad Air 64GB, iPhone 5 32GB

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post #25 of 26
Quote:
Originally Posted by Wovel View Post

Download the case app on your iPhone 4. Select the case or bumper you want...

They released an app for this? That seems like such a waste of time, why not just a web page? Still I suppose it increases their download rates from the store by 3 million.
post #26 of 26
I have requested my bumper through the case app and have received a ship date of August 27.
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