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iPhone 4 owners report fewer dropped calls than iPhone 3GS - Page 3

post #81 of 85
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Originally Posted by AppleInsider View Post

A new survey of iPhone 4 users has found that owners of Apple's latest handset have experienced fewer dropped calls than those who own an iPhone 3GS, suggesting the real-world impact of the iPhone 4 antenna issue is a non-factor.

ChangeWave Research on Wednesday released the results of a new survey conducted between July 19 and 28 of new iPhone 4 owners. The company waited until a few weeks after the handset launched to allow the impact of the device's antenna controversy to set in.

The survey of 213 new iPhone 4 owners found that users claimed to experience fewer dropped calls than those who own an iPhone 3GS. A June 2010 survey of iPhone 3GS owners found that 6.3 percent had experienced dropped calls. But in July, just 5.2 percent of iPhone 4 owners said they had dropped a call.

"Despite all of the issues surrounding the antenna, in actuality iPhone 4 owners reported experiencing fewer dropped calls on the average than iPhone 3GS owners," said Paul Carton, vice president of research with ChangeWave.

Those numbers are actually different from the data that Apple reported last month at its iPhone 4 press conference. There, Chief Executive Steve Jobs revealed that the iPhone 4 drops slightly more call, at a rate less than one call per 100 greater. Jobs said he believes this is because there were not many cases that fit the new form factor of the iPhone 4 available when the handset launched in June.

Respondents were also very satisfied with Apple's response to the antenna controversy, in which the company will give away free cases to all customers through Sept. 30. Users can select an Apple branded "Bumper" case, or a number of other third-party options.



The survey found that 35 percent of iPhone 4 owners were "very satisfied" with Apple's response, while 38 percent were "somewhat satisfied." Another 18 percent fell into some degree of "unsatisfied."



Significant media coverage of "antennagate," however, did have an impact on consumer perception of the iPhone 4, the survey found. Despite the fact that iPhone 4 owners experienced fewer dropped calls, the satisfaction rate for Apple's latest smartphone is slightly less than it was with the iPhone 3GS.

"The iPhone 4 comes close, but isn't quite at that level from what we saw a year ago," Carton said.

He said it's not that surprising, given that the reception issues gained a great deal of attention from the mainstream media. In fact, he said he views it as an accomplishment that the satisfaction ratings stayed high for the iPhone 4 in spite of the bad publicity.

In all, 13 percent of respondents said they were disappointed with their iPhone 4. With iPhone 3GS owners, that number was just 6 percent.

Those surveyed liked the high-resolution Retina Display of the iPhone 4 best, with 49 percent of respondents choosing it as one of three things they liked best. In second was the 5 megapixel camera with LED flash, taking 31 percent, followed in third by the touchscreen interface with 30 percent.

Multitasking came in fifth with 22 percent, and FaceTime video conferencing took ninth with 15 percent. Carton noted that the survey did not include teenagers, and he believes FaceTime may have performed better if a younger group were surveyed.



As for the most disliked features, tops was the restriction to AT&T's network. And second was the coverage, speed and quality of AT&T's 3G network. Together, close to half of all users had a problem with AT&T in some capacity. That's the same complaint users have had for years with Apple's handset.

The notorious "antennagate" controversy played a part in this category as well, with antenna issues coming in third as the most disliked feature of iPhone 4. A total of 24 percent said the antenna issues were something they disliked -- something, Carton said, that was to be expected.

"It would have been astonishing to us to ask about dislikes and not have the antenna issue or have the dropped call issue appear in the grouping," he said.


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I too have the iPhone 4 and I wish I could say I don't have a significant number of dropped calls... I drive a set route every day from my apartment to work, work to fiancee's house and fiancee's house to my apartment ... occasionally I go straight from work back to my apartment... With the iPhone 3GS there were at TOTAL of 2-3 spots where I might lose a call... I can break this down to number of drop spots before and after... they were solid like clockwork...

.................................................. ..............................Drop spots
.................................................. ...................iPhone 3GS...........iPhone 4
......from my apartment to work.........................1 .........................6
......work to fiancee's house ..............................1 .........................5
......fiancee's house to my apartment.................0 .........................2
......work to my apartment..................................1 .........................5

As you can see I now have a whole host of drop spots... Ironcially, there is one less drop spot on my way from work to my apartment vs. my apartment to work... AND even more curious, they are not in the same spot... They drop spots are not on both sides of the same highway... my ride to work is mostly on the highway here in CT...

I also notice a lot more area's where I have 0 or 1 bar of signal vs. the 3 & 4 bars of signal I used to have, seemingly, everywhere... but I chalk that up to the idea that the iPhone used a different calculation for signal strength that has been changed...

I also notice that with the new screen, my cheek hits buttons on the touchscreen often times activating either the facetime or mute buttons (in that order). Thinking back on the issue, I never had a problem before so I am assuming that THIS is the proximity sensor issue at play... the screen doesn't shut off as it used to do...

I LOVE the iPhone franchise... so I am not saying I am going to bail for something else; I believe the iPhone is still far superior to anything else...

David

PS Sorry for the cheesy 'home-made' table above...
post #82 of 85
Quote:
Originally Posted by ensoniqdap View Post

PS Sorry for the cheesy 'home-made' table above...

FYI: If you want to make a better table using the background colour of #e1e1e2 for the spacing encapsulated with the fixed Courier New font will allow you you make a more readable text table on the fly. Set up some templates and it becomes a piece of cake to create.
. . . . . . . Location . . . . . Drop spots
. . . . . . . . . . . . . . . . .3GS . .iPh4
. . . . . .Apartment » Work . . . 1 . . . 6
. . .Work » Fiancee’s House . . . 1 . . . 5
Fiancee’s House » Apartment . . . 0 . . . 2
. . . . . .Work » Apartment . . . 1 . . . 5
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #83 of 85
Quote:
Originally Posted by solipsism View Post

FYI: If you want to make a better table using the background colour of #e1e1e2 for the spacing encapsulated with the fixed Courier New font will allow you you make a more readable text table on the fly. Set up some templates and it becomes a piece of cake to create.
. . . . . . . Location . . . . . Drop spots
. . . . . . . . . . . . . . . . .3GS . .iPh4
. . . . . .Apartment » Work . . . 1 . . . 6
. . .Work » Fiancees House . . . 1 . . . 5
Fiancees House » Apartment . . . 0 . . . 2
. . . . . .Work » Apartment . . . 1 . . . 5


Thanks... I am new to posting here... (Love appleinsider.com...)
post #84 of 85
While the IPHONE4 may have better reception at times, It's obvious that AT&T has done little to upgrade its network.
ATT realizes that soon it will lose the exclusivity of the IPHONE it has enjoyed for a few years and as a result customers will be leaving once another carrier has it. So I t looks like t ATT decided to save money and not put the money it promised into new towers etc.
post #85 of 85
Quote:
Originally Posted by BUSHMAN4 View Post

While the IPHONE4 may have better reception at times, It's obvious that AT&T has done little to upgrade its network.
ATT realizes that soon it will lose the exclusivity of the IPHONE it has enjoyed for a few years and as a result customers will be leaving once another carrier has it. So I t looks like t ATT decided to save money and not put the money it promised into new towers etc.

Considering the sales and data usage stats YoY it seems to me that if AT&T was overwhelmed with the first iPhone that it would be impossible to support the current iPhone and all smartphones on their network without the billions per year theyve claimed to have pumped into their networks. Theyve also made claims about using a different frequency band, adding more 3G sites, more towers, and upgrading towers to 14.4Mb/s.

I see it as obvious that AT&T has spend a fortune upgrading their networks to accommodate this phones demands. Whether its enough is another issue altogether.

As for AT&T losing the iPhone contract, that will obviously happen but I think that will be happening within the year because of circumstantial evidence. For instance, the reports from China of a CDMA-based iPhone and AT&Ts allowing of most 3GS users to upgrade to the iPhone 4 with no penalty expect for the new 2-year lock in.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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