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Mexico's Telcel claims iPhone 4 antenna hardware fix in the works

post #1 of 63
Thread Starter 
An executive with Mexican carrier Telcel has suggested that Apple plans to release a revised iPhone 4 with a tweaked antenna design after the company's free case giveaway expires at the end of September.

Marco Quatorze, director of value added services at Telcel, said that his country will initially receive the same iPhone 4 model that was released in the U.S. and resulted in the "antennagate" controversy. But, in comments he made last week, and discovered by MacRumors, he claimed that revised hardware with an improved antenna design will become available after Sept. 30, when Apple's iPhone 4 Case Program expires.

It's likely that Quatorze's comments are merely speculation rather than inside information, as the notoriously secretive officials at Apple would not likely to share such information with a carrier partner. For example, earlier this year before the iPad was announced, an executive with France Telecom implied that Apple's forthcoming tablet device would have a webcam, a conclusion based on rumors and speculation.

When the iPhone 4 launched, users discovered that they could reduce the reception of the device and, in areas of weak reception, cause dropped calls by covering the bottom left of the handset. Apple was forced to hold a press conference in July and state that all phones experience reception issues when held incorrectly.

The company also announced the iPhone 4 Case program, through which free cases will be shipped to every iPhone 4 purchase made through Sept. 30. After the deadline, the company plans to reassess the situation and conclude whether or not it will continue the giveaway.

But Quatorze's comments, if they are in fact based on legitimate information and are not purely speculation, could suggest that Apple is quietly working on a hardware revision that it plans to release by the time the iPhone 4 Case Program concludes. Before the case giveaway was announced, various reports indicated that Apple was working on a hardware fix for the issue.
post #2 of 63
Oh no. Here we go again \
A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
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A reputation is not built upon the restful domain of one's comfort zone; it is made out of stalwart exposition of your core beliefs, for all challenges to disprove them as irrelevant hubris.- Berp...
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post #3 of 63
Total BS IMO! Of all the Apple carriers a small (in comparison) Mexican carrier is privy to Apple's plans... ya right.
Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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post #4 of 63
Not going to happen. Apple still hasn't technically said the phone is flawed, only that many phones can be affected by signal attenuation. To release an updated phone would essentially be admitting the phone was flawed or defective, and they'd likely have to replace the phones of everyone who previously bought one and wants the "fixed" model.

-kap
post #5 of 63
Quote:
Originally Posted by AppleInsider View Post

It's likely that Quatorze's comments are merely speculation rather than inside information, as the notoriously secretive officials at Apple would not likely to share such information with a carrier partner.


This estimation of likelihood makes sense ONLY if the notoriously secretive officials at Apple would not be likely to share such information with ANYBODY.

Sheesh. As if none of the recent leaks ever happened. Yeah. As if.
post #6 of 63
Quote:
Originally Posted by kaplanfx View Post

Not going to happen. Apple still hasn't technically said the phone is flawed, only that many phones can be affected by signal attenuation. To release an updated phone would essentially be admitting the phone was flawed or defective, and they'd likely have to replace the phones of everyone who previously bought one and wants the "fixed" model.

-kap

Totally Agree!
Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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Artificial intelligence is no match for natural stupidity.

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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post #7 of 63
Ireland's signature is full of shit.
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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post #8 of 63
The problem of blocking the antenna is an industry-wide problem, and if Apple truly has found a solution that would be remarkable. I think this Mexican is telling porkies.
post #9 of 63
I'm sure that if there is a design issue, however minor it is, it will be designed out in a minor revision. I'm sure that previous iPhones have had minor revisions throughout their lives - a product that is being made in the millions each month is bound to get tweaks where it will save money or fix minor issues. I doubt that Apple will even mention it, however they achieve it.
post #10 of 63
Quote:
Originally Posted by ascii;

The problem of blocking the antenna is an industry-wide problem, and if Apple truly has found a solution that would be remarkable. I think this Mexican is telling porkies.

But blocking the signal is not the issue, the issue is detuning. Apple held the press conference and gave free cases to play it safe and reassure potential customers they would be looked after. They even say you can return it free of charge within 30 days, to clear themselves legally.

Detuning is not industry wide and it needs a case or a hardware fix. These guys are obsessive, Steve won't sleep right until they provide a hardware fix to remove that weak spot.
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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post #11 of 63
I'm not buying this rumor. As a new iPhone owner (almost 2weeks), I would definitely consider returning my phone if a fix to the signal loss issue looked likely. It is persistent enough to be a PITA, and I can only imagine the number of people who feel the same way. Apple would be flooded with returns of phones that are in the 30-day period.
post #12 of 63
This is pretty thin gruel, even for an AI story. You guys are trying too hard to get those extra ten clicks a week. How about doing some Apple product satisfaction surveys instead?

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #13 of 63
Quote:
Originally Posted by Realistic View Post

Total BS IMO! Of all the Apple carriers a small (in comparison) Mexican carrier is privy to Apple's plans... ya right.

iphone 4 antennae can pick up a surprising amount of chat south of the border, besides
wolfman jack on XERB!
to wit:

"i'm on a mexican radio

i wish i was in tiajuana
eating barbeque iguana
i take requests on the telephone
i'm on a wavelength far from home." -- stannard ridgeway, wall of voodoo
post #14 of 63
Yes, Apple may piss people off with this improvement, but what are they to do? Not improve their product as soon as possible? And if so, how long is a good time to wait?

Also I ask: if you are one of those pissed off people then will you speak up with your wallet and not buy an iPhone next time?

Unfortunately Apple's got the upper hand--what can you do...we always make impetuous choices, we sometime try and save money and end up spending more....move on....it happens
post #15 of 63
Quote:
Originally Posted by Realistic View Post

Total BS IMO! Of all the Apple carriers a small (in comparison) Mexican carrier is privy to Apple's plans... ya right.

America Movil (Telcel in Mexico) is one of the 3 or 4 largest mobile carriers in the world with subscribers in México, Brasil, Colombia, Ecuador, Guatemala, El Salvador, Nicaragua, Argentina, Uruguay, Honduras, Paraguay, Chile and Perú.

Everything but "small in comparison"
post #16 of 63
Quote:
Originally Posted by kaplanfx View Post

To release an updated phone would essentially be admitting the phone was flawed or defective, and they'd likely have to replace the phones of everyone who previously bought one and wants the "fixed" model.

No they wouldn't. They could improve the design for any reason they want and wouldn't have to explain or replace anything.
post #17 of 63
Quote:
Originally Posted by ascii View Post

The problem of blocking the antenna is an industry-wide problem, and if Apple truly has found a solution that would be remarkable. I think this Mexican is telling porkies.

Different problem. The problem actually relevant here is the problem caused by touching the antenna. Apple has many options to solve this, most falling far short of 'remarkable'. Putting the antenna back inside the case would be on obvious option, but I for one really like the design of the external antenna and it does seem to make it a more sensitive, better antenna. Putting it inside wouldn't be remarkable or even desirable. They could choose one of many coatings available. Most wouldn't be 'remarkable'. They could start packing a bumper into every iPhone 4 box. Again, not remarkable.

If they could solve the attenuation problem caused by wrapping your meatbox hands around any antenna, that would be remarkable. But that isn't the topic at hand.

You are right that Telcel is talking out of their asses though.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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post #18 of 63
That would be total BS, and it would piss a lot of people off who have bought the phone with the flawed antenna, that is if apple doesn't create a reasonable return policy.

I bet the Mexican version of Gray Powell is testing the new iPhone in a bar with his amigos.
post #19 of 63
C'mon AI! Are you buying this shit? No way is Apple going to come out with a new revised phone so soon after launch. Do you know how many people that would piss off? Must be a slow news day huh?
post #20 of 63
Quote:
Originally Posted by Chris_CA View Post

No they wouldn't. They could improve the design for any reason they want and wouldn't have to explain or replace anything.

They could. But if they break their self-imposed cycle of annual refreshes and introduce a new model that just happens to address this issue, it isn't like people wouldn't know. The media would obviously put the question forward, was this refresh to address the antenna issues. If they remain silent or deny that it was, they will be crucified in the media and in public relations. If they admit that it is, they are going to face class action lawsuits from people demanding their iP4's get replaced.

"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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"My 8th grade math teacher once said: "You can't help it if you're dumb, you are born that way. But stupid is self inflicted."" -Hiro. 

...sometimes it's both
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post #21 of 63
Quote:
Originally Posted by roktheworld27 View Post

That would be total BS, and it would piss a lot of people off who have bought the phone with the flawed antenna, that is if apple doesn't create a reasonable return policy.

I bet the Mexican version of Gray Powell is testing the new iPhone in a bar with his amigos.

What right would they have to be pissed off when Apple gave them the chance to return their phones?
post #22 of 63
The iPhone revision in October will defy the laws of physics.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #23 of 63
Earlier today I called asking about why there was a Sept. 30th cut off for the free bumpers. I was like, if I buy my iPhone 4 after Sept. 30th why would I not get a free bumper anymore? They told me it was because the new units shipped after Sept 30th will be fixed.

EDIT: This call was before this rumor was posted.
post #24 of 63
No way jose....
post #25 of 63
Quote:
Originally Posted by kaplanfx View Post

To release an updated phone would essentially be admitting the phone was flawed or defective

By your logic then, Apple can never update the iPhone. Sorry, you're off-base.

If this rumor proves false, as most of us think it will, it won't be because Apple was afraid of admitting fault. It would be because Apple wants to make more profits selling a phone that they've already sunk R&D into instead of spending millions on a redesign (regardless of whether that redesign was warranted.) Apple (read: Steve Jobs) is stubborn; release schedules shall not be deviated from! Because 99% of iPhone 4 buyers are satisfied, Apple is raking in money and has very very little incentive to change anything at this point. So they won't.
post #26 of 63
Quote:
Originally Posted by Suddenly Newton View Post

The iPhone revision in October will defy the laws of physics.

Apples solution will be allow all the asshats that think the iPhone 4 is short circuiting and has a "design flaw simply by virtue of the fact the antenna is the frame to have their unused pre-frontal lobes replaced with powerful antennas so that when placed in the hand the body will act as a conduit offering the best reception of any phone in the industry providing youre an idiot.
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post #27 of 63
There probably wont be any antenna revision or recall. Apple Inc has done a fine job of distorting the truth and convincing everyone there is no antenna problem. And like Santa's elves, the Apple Insider forum is helping to spread the lies that the whole thing was "made up by bloggers."

No, my friends. There is a problem with the antenna and Apple needs to address it. Get out the Kleenex. There are going to be a lot of tears on this forum today. Truth always hurts the fanboys.
post #28 of 63
Quote:
Originally Posted by Ireland View Post

Ireland's signature is full of shit.

Fortunately we will know in 2 months.
post #29 of 63
Quote:
Originally Posted by rcalderoni View Post

Earlier today I called asking about why there was a Sept. 30th cut off for the free bumpers. I was like, if I buy my iPhone 4 after Sept. 30th why would I not get a free bumper anymore? They told me it was because the new units shipped after Sept 30th will be fixed.

And you think this person was privvy to info that very, very few people inside Apple would even know about, because?
post #30 of 63
Quote:
Originally Posted by jacobo007 View Post

America Movil (Telcel in Mexico) is one of the 3 or 4 largest mobile carriers in the world with subscribers in México, Brasil, Colombia, Ecuador, Guatemala, El Salvador, Nicaragua, Argentina, Uruguay, Honduras, Paraguay, Chile and Perú.

Everything but "small in comparison"


Why let facts get in the way?
post #31 of 63
Quote:
Originally Posted by Chris_CA View Post

And you think this person was privvy to info that very, very few people inside Apple would even know about, because?


Because lately, Apple has more holes than Swiss cheese. Its been pretty much all over the news. A leak at Apple is very easy to believe.
post #32 of 63
It's common sense that Apple will put some kind of fix. After all, they wouldn't want to put pictures of iPhone with case all around web. That was first-aid kinda step. Real solution is some hardware fix. Like many people said bfr, they can put a coating on that bloody band.
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Same Apple. Same Mac. Different Take. Different Place. http://Applemacness.com
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post #33 of 63
Quote:
Originally Posted by Ireland View Post

Ireland's signature is full of shit.

Bumpers are very welcome. But waiting until October for hardware fix.

How can an opinion be full of shit? You think the Bumpers are welcome. You are waiting to see if their is a HW fix coming in October. Or are you saying this is a fact? If so, you’ll have to provide an argument that this is a fact, not just a guess or a desire on your part.
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post #34 of 63
Quote:
Originally Posted by solipsism View Post

How can an opinion be full of shit? You think the Bumpers are welcome. You are waiting to see if their is a HW fix coming in October. Or are you saying this is a fact? If so, you’ll have to provide an argument that this is a fact, not just a guess or a desire on your part.

He's saying that about his own sig you do realize right? Also an opinion can be full of shit when it's based on entirely erroneous information. Like saying Mick Jagger is the worst female singer of the 60s. It's an opinion, but also demonstrably false.
post #35 of 63
Quote:
Originally Posted by SSquirrel View Post

He's saying that about his own sig you do realize right?

Yes, as noted by copying of his sig into the quoted area of my reply. My query is wondering why he thinks anyone would think his opinion or wishes are full of shit. Its only statements of opinions stated as unwavering facts despite a lack proof where one could say they are full of shit.
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post #36 of 63
Quote:
Originally Posted by Ireland View Post

But blocking the signal is not the issue, the issue is detuning. Apple held the press conference and gave free cases to play it safe and reassure potential customers they would be looked after. They even say you can return it free of charge within 30 days, to clear themselves legally.

Detuning is not industry wide and it needs a case or a hardware fix. These guys are obsessive, Steve won't sleep right until they provide a hardware fix to remove that weak spot.

+1

Unfortunately there are no more analog TVs for people to demonstrate this, but for those of us who have, the difference is very apparent. If you stand next to a TV with rabbit ears, yes, it affects the picture a little because you are blocking (attenuating) the signal, putting your hand close to the antenna can also cause a slight effect on turning. But move your hand that last 1/2 cm to contact the antenna and you really mess up the reception. It's a completely different effect than you get from simple signal attenuation/blockage.

Since the signal is digital, it's probably not as great of an effect as seen on an analog TV and the signal processor can deal with it to a degree, but it was still a poor design decision to allow such close contact with the antenna.
post #37 of 63
Quote:
Originally Posted by Ireland View Post

They even say you can return it free of charge within 30 days, to clear themselves legally.

Apple didnt create this, it was in place, at least in the US, long before the iPhone came along.

If there is a new iPhone 4 coming out in October there I predict there will be class action lawsuits filed almost immediately. We may even hear about them that very day.

Arent we up to 50 countries now? And this only seemed to be an issue with the US, despite reports from most of the very same reviewers saying they got reception in places they never had it before. Seems to me that making some huge public deal about a new iPhone 4 just three months after its launch would be very, very costly to Apples bottom line.
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post #38 of 63
Quote:
Originally Posted by solipsism View Post

Yes, as noted by copying of his sig into the quoted area of my reply. My query is wondering why he thinks anyone would think his opinion or wishes are full of shit. Its only statements of opinions stated as unwavering facts despite a lack proof where one could say they are full of shit.

I believe it's more like a prediction for him.
post #39 of 63
Apple will not revise the iPhone until next year. That's a fact... in my opinion.
post #40 of 63
Quote:
Originally Posted by matrix07 View Post

I believe it's more like a prediction for him.

A predictions are fine, too. Its the stating a prediction or assumption as fact that I take issue with.
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