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Apple announces iPhone 4 Case Program will conclude on Sept. 30

post #1 of 57
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Customers who buy an iPhone 4 after Sept. 30 will not be able to request a free case through Apple's "Case Program," but they will be able to contact AppleCare to request a free Bumper.

While the Sept. 30 date had already been revealed when the program was announced, Apple said at the time it would take the opportunity to reevaluate the situation. But on the official iPhone 4 Case Program site on Friday, Apple announced that it will not extend the program in its current incarnation.

In addition, it will no longer offer the 30-day return with no restocking fee for unsatisfied customers.

"We now know that the iPhone 4 antenna attenuation issue is even smaller than we originally thought," the site reads. "A small percentage of iPhone 4 users need a case, and we want to continue providing them a Bumper case for free."

"For everyone else, we are discontinuing the free case program on all iPhone 4s sold after September 30, 2010. We are also returning to our normal returns policy for all iPhone 4s sold after September 30. Users experiencing antenna issues should call AppleCare to request a free Bumper case.

In July, after reception with the iPhone 4 had garnered a great deal of publicity, Apple held an event at which it announced it would give free cases to iPhone 4 buyers through Sept. 30. Eventually, the company released a free application on the App Store that allowed customers to choose a case, including an Apple-branded Bumper, or a number of third-party options.

Last month, an executive with a Mexican wireless carrier claimed that Apple would release a new iPhone 4 with revised hardware to address the antenna issue at the end of September. However, the company has made no indication that it has a hardware fix for the issue in the works.

When the iPhone 4 launched, users discovered that they could reduce the reception of the device and, in areas of weak reception, cause dropped calls by covering the bottom left of the handset. In addition to announcing the case program, Apple, at its press conference in July, stated that all phones experience reception issues when held incorrectly.
post #2 of 57
I ended up with the wrong model of free case. \

Anyone else have that problem? If so, is it worth one's effort to try and get to resolve it....?
post #3 of 57
But... but... Ireland told us that antenna issue is so bad Apple will change hardware comes October???...
post #4 of 57
to be honest, i didn't have problems but i got the free bumper anyways...saved $30
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post #5 of 57
Quote:
Originally Posted by matrix07 View Post

But... but... Ireland told us that antenna issue is so bad Apple will change hardware comes October???...

There are still 3 more weeks to go in September.
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post #6 of 57
Quote:
Originally Posted by techapocalypse View Post

to be honest, i didn't have problems but i got the free bumper anyways...saved $30

My only issue with the iPhone 4 was the proximity sensor, resolved in iOS 4.1. I had purchased a Bumpe before the give away was announced. On these boards I was informed that I shouldnt be allowed to protect my phone from falls with a Bumper because I didnt have an issue with attenuation. Gotta love the asshat logic of some posters.
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post #7 of 57
Which will be soon followed by the introduction of the revised iPhone 4 featuring a completely new antenna system.

http://www.macrumors.com/2010/08/31/...-of-september/
"Why iPhone"... Hmmm?
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post #8 of 57
So the problem is minor enough to cause Apple to discontinue the free online bumper program, return to normal return policy, and come out with a statement drawing attention to it.

But at the same time...it is so bad that they need to come out with a hardware refresh 3 months after launch to fix the problem?

Lots of contradiction here. I guess we'll see what happens if the seam in the external antenna suddenly disappears, or if the model number changes.
post #9 of 57
Maybe it's just me, and maybe lots of the usual names will run to attack this statement. but I don't experience this problem, none of my friends do and I've yet to meet a single person who has. Every single person I've met who owns one says it's the best phone they've ever owned.

Media fud? Or just a very unfortunate, very small vocal minority?
post #10 of 57
Quote:
Originally Posted by DJinTX View Post

So the problem is minor enough to cause Apple to discontinue the free online bumper program, return to normal return policy, and come out with a statement drawing attention to it.

But at the same time...it is so bad that they need to come out with a hardware refresh 3 months after launch to fix the problem?

Lots of contradiction here. I guess we'll see what happens if the seam in the external antenna suddenly disappears, or if the model number changes.

What hardware refresh? The same one rumored by the media who blew the initial story completely out of proportion?

There has been no hardware refresh.
post #11 of 57
Quote:
Originally Posted by DaHarder View Post

Which will be soon followed by the introduction of the revised iPhone 4 featuring a completely new antenna system.

http://www.macrumors.com/2010/08/31/...-of-september/

Which will then be followed by a class action to get every iPhone 4 that replaced with new ones as that would be Apple admitting that the 12 million(?) theyve sold worldwide are defective. Great idea, DaHarder¡
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post #12 of 57
Quote:
Originally Posted by nkhm View Post

Maybe it's just me, and maybe lots of the usual names will run to attack this statement. but I don't experience this problem, none of my friends do and I've yet to meet a single person who has. Every single person I've met who owns one says it's the best phone they've ever owned.

Media fud? Or just a very unfortunate, very small vocal minority?

Combination of both maybe?
post #13 of 57
Quote:
Originally Posted by nkhm View Post

What hardware refresh? The same one rumored by the media who blew the initial story completely out of proportion?

There has been no hardware refresh.

You misunderstood my post. I know there hasn't been a refresh at this point. I was addressing the two very different rumors/reports on the varying severity of the issue. On one side Apple says it has affected so few users that they are discontinuing the promotion and returning to normal refund policies. On the other hand this CEO from Telcel in mexico is stating the problem is so bad that Apple has had to plan an upcoming hardware refresh to fix it. I am pointing out the contradiction in this situation.

Now do you follow what I was saying?
post #14 of 57
Cheapskates!

As per Pharaoh Jobs: There is nothing wrong with my external antenna. So let it be written. So let it be done.
post #15 of 57
Quote:
Originally Posted by DaHarder View Post

Which will be soon followed by the introduction of the revised iPhone 4 featuring a completely new antenna system.

http://www.macrumors.com/2010/08/31/...-of-september/

And a free case when you bother to call Applecare? Yeah.. right...
post #16 of 57
Quote:
Originally Posted by Blackintosh View Post

Cheapskates!

As per Pharaoh Jobs: There is nothing wrong with my external antenna. So let it be written. So let it be done.

So new iPhone 4.5 ? lolz.. Where is that guy who predicted it?
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post #17 of 57
Quote:
Originally Posted by nkhm View Post

What hardware refresh? The same one rumored by the media who blew the initial story completely out of proportion?

There has been no hardware refresh.

Will not be. Steve is not one to to eat his hat. Not all times, at least!
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post #18 of 57
I'm guessing after Sept 30 Apple will be going to the "Ask for a case if you're having antenna issues Program".. I think..
post #19 of 57
Quote:
Originally Posted by solipsism View Post

My only issue with the iPhone 4 was the proximity sensor, resolved in iOS 4.1. I had purchased a Bumper before the give away was announced. .

As an aside, just half an hour ago, my nacked iPhone 4 fell out of the pocket of my jacket onto the floor (some sort of hard plastic, a train to be precise) without suffering any ill-effects.
post #20 of 57
Quote:
Originally Posted by noirdesir View Post

As an aside, just half an hour ago, my nacked iPhone 4 fell out of the pocket of my jacket onto the floor (some sort of hard plastic, a train to be precise) without suffering any ill-effects.

No ill-effects yet. I would say be careful not to repeat that. The stress tests I saw online of the phones shattering seemed to hold up well after one or two drops, but more than that all bets are off. I think the gorilla glass is really tough, but each successive drop weakens it a bit more until eventually you will be very sad and cry.
post #21 of 57
Quote:
Which will be soon followed by the introduction of the revised iPhone 4 featuring a completely new antenna system.

haha, good one.

i'd put money on iPhone 5 having the current antenna system.
post #22 of 57
Quote:
Originally Posted by DJinTX View Post

You misunderstood my post. I know there hasn't been a refresh at this point. I was addressing the two very different rumors/reports on the varying severity of the issue. On one side Apple says it has affected so few users that they are discontinuing the promotion and returning to normal refund policies. On the other hand this CEO from Telcel in mexico is stating the problem is so bad that Apple has had to plan an upcoming hardware refresh to fix it. I am pointing out the contradiction in this situation.

Now do you follow what I was saying?

Spreading FUD?

There'll be a hardware refresh alright, in June 2011.
post #23 of 57
Quote:
Originally Posted by solipsism View Post

Which will then be followed by a class action to get every iPhone 4 that replaced with new ones as that would be Apple admitting that the 12 million(?) theyve sold worldwide are defective. Great idea, DaHarder¡


Actually, it would be a violation of federal rules of evidence to use the changed product to prove a defect in the old product.


http://www.law.cornell.edu/rules/fre/rules.htm#Rule407
post #24 of 57
I got mine, jack. Actually I bought a Bumper along with my iPhone 4 on the day they came out. I would never have used it without a case anyway. I thought it would be my temporary case, but I ended up liking the Bumper. It's grippy and looks nice. Like it was built, by Apple, for the phone. Stuck with it.

They refunded my credit card the price of the Bumper without me having to lift a finger after Steve's press conference.

And I too, do not think there will be any interim re-design. iPhone 5 in June of next year will be the next 'redesign' opportunity.

I have had no dropped calls and much more consistent network connectivity over my iPhone 3G.
post #25 of 57
Quote:
Originally Posted by nkhm View Post

Maybe it's just me, and maybe lots of the usual names will run to attack this statement. but I don't experience this problem, none of my friends do and I've yet to meet a single person who has. Every single person I've met who owns one says it's the best phone they've ever owned.

Media fud? Or just a very unfortunate, very small vocal minority?

Depends on your signal where you live. Maybe you and your friends live in a good signal area from AT&T. I tried an iPhone 4 out at my house and a few other places, and I get very bad reception where I am. I was pretty easily able to get it to go to searching for a signal.
post #26 of 57
Quote:
Originally Posted by OllieWallieWhiskers View Post

haha, good one.

i'd put money on iPhone 5 having the current antenna system.

I'd say similar, but not exactly the same. If they moved the gap between the 2 antennas to the bottom or top of the phone, instead of right on the side where your hand goes, there wouldn't be a problem. I could see that happening. I don't know if that would piss off all the iPhone 4 buyers though.
post #27 of 57
Quote:
Originally Posted by striker_kk View Post

Will not be. Steve is not one to to eat his hat. Not all times, at least!

And why should he? He was right. Again. I'd rather see the pundits and analysts admit they blew a minor problem completely out of proportion and Apple's response was more than generous. A lot of people with free cases now who never experienced this problem, and everyone who remained unhappy has had plenty of time to return the phone for a full refund.

So who are these people still complaining? Are they stupid or masochistic?

post #28 of 57
Quote:
Originally Posted by matrix07 View Post

But... but... Ireland told us that antenna issue is so bad Apple will change hardware comes October???...

Ireland had to use 4 rubber covers I heard.
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post #29 of 57
Quote:
Originally Posted by anonymouse View Post

Spreading FUD?

There'll be a hardware refresh alright, in June 2011.

I'm not spreading anything. Rather I am referring to both factual statements from Apple and this Telcel guy and making the point they are vastly different. Did you not take your brain medicine today? Please don't accuse me of spreading anything around here.
post #30 of 57
Quote:
Originally Posted by DJinTX View Post

I'm not spreading anything. Rather I am referring to both factual statements from Apple and this Telcel guy and making the point they are vastly different. Did you not take your brain medicine today? Please don't accuse me of spreading anything around here.

Yeah, because this Telcel guy has the whole inside track on Apple, because... while the rest of the world knows nothing. These are just bad rumors with no foundation.
post #31 of 57
Quote:
Originally Posted by anonymouse View Post

Spreading FUD?

There'll be a hardware refresh alright, in June 2011.

Why are Apple Fans so quick to jump the gun on anything that hints against Apple?

DJinTX wasn't spreading anything or claiming it as his own. He simply stated two different stances (one from Apple, and one from Telcel) that are basically opposite. Nowhere did the post say that either one was telling the absolute truth.
post #32 of 57
Quote:
Originally Posted by nkhm View Post

Maybe it's just me, and maybe lots of the usual names will run to attack this statement. but I don't experience this problem, none of my friends do and I've yet to meet a single person who has. Every single person I've met who owns one says it's the best phone they've ever owned.

Media fud? Or just a very unfortunate, very small vocal minority?

Yes again. The whole thing has been blow out of proportion. Yes there is a way force the antenna to fail. That should surprise no one whom has ever used an FM radio, either in a portable or a car or a TV antenna for that matter.

The real problem is a bunch of ignorant bloggers posting stories to the like of: iPhone 4 fails because when I do xyz, abc happens. The simple response would be why do you do xyz if you know abc will happen. I use the word ignorant above on purpose because it is the kindest way I know of to describe somebody that jumps on the bandwagon when they don't understand the technology or problem at hand. It is sort of like the people backing human caused global warming when there simply isn't enough credible evidence to support that position.

The fact remains that iPhone 4 has a very good antenna giving the iPhone excellent performance. This has been demonstrated by enough people that one should be confident that is the case. Can the iPhone 4 be handled in a way that defeats the antenna, sure but show me an antenna that can't be. Like any good tool there is a right way and a wrong way to make the use of that tool.
post #33 of 57
Quote:
Originally Posted by shadash View Post

I'd say similar, but not exactly the same. If they moved the gap between the 2 antennas to the bottom or top of the phone, instead of right on the side where your hand goes, there wouldn't be a problem. I could see that happening. I don't know if that would piss off all the iPhone 4 buyers though.

Why should an iPhone 4 user be protected from improvements to iPhone any more than the other generation owners. This idea of entitlement just has to go. Apple changes the internals and externals with every iPhone revision. IPhone 4 users should have little impact on that.
post #34 of 57
Quote:
Originally Posted by shadash View Post

Depends on your signal where you live. Maybe you and your friends live in a good signal area from AT&T. I tried an iPhone 4 out at my house and a few other places, and I get very bad reception where I am. I was pretty easily able to get it to go to searching for a signal.

I'm talking friends, family and colleagues all over the world, not just locally.

I travel extensively for work in the UK, across Europe and in the US. On the whole the US cellphone experience is inferior, there just doesn't seem to be the infrastructure in place. But zero antennae issue. Ever.
post #35 of 57
I'm still waiting for a hardware fix. I'll get an iPhone 4 at that time.
post #36 of 57
Quote:
Originally Posted by shadash View Post

Depends on your signal where you live. Maybe you and your friends live in a good signal area from AT&T. I tried an iPhone 4 out at my house and a few other places, and I get very bad reception where I am. I was pretty easily able to get it to go to searching for a signal.

Your right about that. My old iPhone 3G worked fine at home and at work, and others with 3G's and 3GS still work fine at home and work, but neither of our two iPhone 4's did. Constant dropped calls even with a bumper. I've had to purchase an AT&T Microcell at both locations to get the iP4's to work.

I think those who report no problems have unusually strong signals, but anyone with a marginal signal (2 bars in my case) will have more problems with dropped calls with the iP4 than with older iPhones.

We have several older iPhones on my company plan and we'll not upgrade any more of them to iPhone 4's until they improve the reception.
post #37 of 57
Quote:
Originally Posted by Mike Fix View Post

I'm still waiting for a hardware fix. I'll get an iPhone 4 at that time.

Conidering Apple's statement this HW "change" will come with the iPhone 5, but I wouldn't expect the antenna to no longer be the frame in the next iPhone.

I also expect other vendors to start using the same basic design the same way the have all move to multi-touchscreen snartphones after pooh-poohing the original iPhone.
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post #38 of 57
I missed the deadline. Either way, I didn't experience any problem with the antenna.
post #39 of 57
Quote:
Originally Posted by noirdesir View Post

As an aside, just half an hour ago, my nacked iPhone 4 fell out of the pocket of my jacket onto the floor (some sort of hard plastic, a train to be precise) without suffering any ill-effects.

Just for an opposing data point, I dropped mine from about knee high onto a sidewalk and it got major scuffs all over one corner, and a little chunk of the "super hard special alloy steel" just fell out. I know rock is harder than steel and can scratch it so I expected the scuffing, but what kind of crap steel has chunks falling out of it at the slightest knock?

It's a great phone and I love it, but all that guff about how it's made with "special steel" and super-hard glass is ... well, guff.

Like most Apple products it's a delicate flower that needs to be treated with kid gloves really.
post #40 of 57
Quote:
Originally Posted by Wurm5150 View Post

I'm guessing after Sept 30 Apple will be going to the "Ask for a case if you're having antenna issues Program".. I think..

As per Apple's announcement, isn't that what calling AppleCare would accomplish?

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