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Apple issuing refunds for Apple TV rush orders, citing delay

post #1 of 32
Thread Starter 
Some customers who paid Apple for expedited shipping on the soon-to-ship Apple TV are receiving emails from the company Thursday informing them that those shipping charges have been waived due to a possible 'delay.'

"Our records indicate that when you placed your order you paid for upgraded shipping," Apple wrote in the emails. "Due to a delay, we may have not been able to meet our delivery commitment."

The email goes on to say that Apple has "processed a refund for the shipping charge on your order.Â*Please contact your card-issuing bank for information on when the Â*credit will be posted to your account."

Since introducing the $99 Apple TV makeover earlier this month, Apple has maintained that the streaming media hub would ship in "September." Similarly , early pre-orders for the device through the company's online store have and continued to list their status as "Ships: September."

As such, it's unclear whether the emails sent Thursday are a sign that the first Apple TV shipments will fall back to next month, or if Apple can no longer guarantee priority deliveries to those who requested it.

Apple at around 3:00 pm on Wednesday began authorizing the credit cards of those who placed pre-orders for the device, as it did roughly a week (8 days) before the iPad launched back in April.

Introduced at the top of the month, the Apple TV makeover is about 1/4th the size of its predecessor yet supports all the same I/O -- HDMI, optical audio, Ethernet, and Wi-Fi -- while lacking its built in hard drive.

Apple chief executive Steve Jobs said Apple designed the new model to put an end to storage concerns. Instead of saving video purchases and rentals to a hard disk, the new Apple TV is based solely on a rental model where video streams live on demand from Apple's servers.



First-run HDTV movies will fetch $4.99, while single episodes of TV shows in HD will be available for 99 cents from Fox and ABC.
post #2 of 32
I'm so ready to use AirPlay...
post #3 of 32
Could it be that they are shipping all at the same time. I have noticed that when you pre-order things from Apple they will actually ship early and then sit at the FedEx hub. They will then deliver to your home on the release day. Pretty handy really. Maybe that is how this is going to happen so there is really no advantage to paying for expedited shipping? Just a thought. I never pay for that crap on new release stuff due to I have always gotten them on release day regardless.
post #4 of 32
My order status still says shipping in "September," so unless they update that it can't be too much of a delay.
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post #5 of 32
I ordered September 15th and show a shipping date of October 14th... Unchanged since I ordered.
post #6 of 32
Quote:
Originally Posted by iancass79 View Post

Could it be that they are shipping all at the same time. I have noticed that when you pre-order things from Apple they will actually ship early and then sit at the FedEx hub. They will then deliver to your home on the release day. Pretty handy really. Maybe that is how this is going to happen so there is really no advantage to paying for expedited shipping? Just a thought. I never pay for that crap on new release stuff due to I have always gotten them on release day regardless.

With them refunding the Rush Orders and no specific date stated I have to think this is not an artificial hold to release on a certain date.
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post #7 of 32
Quote:
Originally Posted by Postulant View Post

I'm so ready to use AirPlay...

I used AirPlay audio to an AirPort Express... Nice!


Consider: a table in a corporate board room, a classroom or meeting room. There is an AppleTV box connected to a large screen HDTV. Everyone sitting around the table has an iPad. They give their KeyNote presos by streaming from their iPads...

... And the cost to the enterprise for all this "high technology"?

What?

$99 plus $499 per... That's a rounding error on my budget...


Q: M. President, how many of your employees will get iPads?

A: All of them... Of course!

.
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post #8 of 32
Quote:
Originally Posted by Dick Applebaum View Post

Q: M. President, how many of your government employees will get iPads?

A: All of them... Of course!

There, I fixed it for you
post #9 of 32
Quote:
Originally Posted by AppleInsider View Post

Instead of saving video purchases and rentals to a hard disk, the new Apple TV is based solely on a rental model where video streams live on demand from Apple's servers.

I am really disappointed that I can't purchase movies with the new Apple TV. True, I can purchase them in iTunes and then wait for them to download before streaming them to ATV, but that's a pain.

The rental model doesn't work well for families with kids. There are so few decent movies for young ones that they end up being watched over and over again.
post #10 of 32
My order says shipping: Oct 8th.
post #11 of 32
Quote:
Originally Posted by ranger_one View Post

I am really disappointed that I can't purchase movies with the new Apple TV. True, I can purchase them in iTunes and then wait for them to download before streaming them to ATV, but that's a pain.

The rental model doesn't work well for families with kids. There are so few decent movies for young ones that they end up being watched over and over again.

Yeah, I’m disappointed with some of the “inconveniences” this new device has over the previous model.

Things I would have liked to have seen with the last event:

— Allowing of purchased TV shows and movies, that would transfer to your Mac later, when the TV is not in streaming use.

— An App Store demoed and SDK released that day. This is the one area that others can’t really compete in, expect for Google’s upcoming offering, but let’s realistic here.

— A premium TV built into the Mac Mini-like case with a 3.5” HDD and high-profile 1080p capabilities for about the price of a Time Capsule, but still ARM-based running iOS as the base OS. This would be the device that people would get for their HDTVs in their living room and/or users that want to store everything at TV.

— The $99 storage-less TV being marketed for all the other TVs many westerners tend to have in their homes to get real penetration and connectivity that no one else could deal with, but still making the $99 TV an inexpensive choice for the home that wants to see how the more limited version works for them. The problem with these media extenders is they tend to all be on one and only one TV in the house with no real penetration to connect all TVs. At least with these sub-$100 units they are on the right track.

— A universal remote with a touch interface that is basically a the OS in the new iPod Nano with flashy touchscreen that can be programmed to work with everything in the home, but works brilliantly with the AppleTV. Have you seen the other touch-based remote controls? They are expensive and all around clunky.

I can’t really fault Apple for not being able to secure the networks directly for rentals as it’s a complex system they have. At least with the apps we could get Hulu, BBC and others that won’t likely show up on the TV until Apple adds an App Store.


PS: More than an AppleTV, I think Apple is missing the boat with an Apple Home Server. The Time Capsule’s single HDD is designed for making a copy of your LAN’s HDDs, but it’s not exactly great for centralized storage for a LAN and offers no remote access capabilities. Windows Home Server is actually quite good in this regard.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #12 of 32
Quote:
Originally Posted by Dick Applebaum

Q: M. President, how many of your government employees will get iPads?

A: All of them... Of course!


Quote:
Originally Posted by bartfat View Post

There, I fixed it for you


Sigh... True... More's the pity...

.
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post #13 of 32
Quote:
Originally Posted by Dick Applebaum View Post

Sigh... True More's the pity

The government addition to your post makes think of this line from Carl Sagans Contact, the film not the book.


Quote:
Originally Posted by S.R. Hadden

First rule in government spending: why build one when you can have two at twice the price?
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #14 of 32
Quote:
Originally Posted by ranger_one View Post

I am really disappointed that I can't purchase movies with the new Apple TV. True, I can purchase them in iTunes and then wait for them to download before streaming them to ATV, but that's a pain.

Seriously? Something that's still faster than leaving your house and going to a store isn't convenient enough?

Search for "everything is amazing and no one is happy" on YouTube. Your the guy on the plane when the wifi goes down

And since I don't have my new Apple TV yet, I can't test it but I would be shocked if you couldn't start watching before it's done downloading like in the current Apple TV.

On another note the HP MediaSmart Windows Home Servers can stream protected AAC contet - I can't wait to try it with the new Apple TV - if it works then I wont have to have a Mac on to stream my content.
post #15 of 32
Quote:
Originally Posted by solipsism View Post

Yeah, Im disappointed with some of the inconveniences this new device has over the previous model.

Things I would have liked to have seen with the last event:

Allowing of purchased TV shows and movies, that would transfer to your Mac later, when the TV is not in streaming use.

An App Store demoed and SDK released that day. This is the one area that others cant really compete in, expect for Googles upcoming offering, but lets realistic here.

A premium TV built into the Mac Mini-like case with a 3.5 HDD and high-profile 1080p capabilities for about the price of a Time Capsule, but still ARM-based running iOS as the base OS. This would be the device that people would get for their HDTVs in their living room and/or users that want to store everything at TV.

The $99 storage-less TV being marketed for all the other TVs many westerners tend to have in their homes to get real penetration and connectivity that no one else could deal with, but still making the $99 TV an inexpensive choice for the home that wants to see how the more limited version works for them. The problem with these media extenders is they tend to all be on one and only one TV in the house with no real penetration to connect all TVs. At least with these sub-$100 units they are on the right track.

A universal remote with a touch interface that is basically a the OS in the new iPod Nano with flashy touchscreen that can be programmed to work with everything in the home, but works brilliantly with the AppleTV. Have you seen the other touch-based remote controls? They are expensive and all around clunky.

I cant really fault Apple for not being able to secure the networks directly for rentals as its a complex system they have. At least with the apps we could get Hulu, BBC and others that wont likely show up on the TV until Apple adds an App Store.


PS: More than an AppleTV, I think Apple is missing the boat with an Apple Home Server. The Time Capsules single HDD is designed for making a copy of your LANs HDDs, but its not exactly great for centralized storage for a LAN and offers no remote access capabilities. Windows Home Server is actually quite good in this regard.


A home server/TimeMachine is needed -- but it needs only to be a caching/staging device for the Cloud.

I have about 25 TeraBytes over 15 HDDs -- it's a real PITA to manage... Just one power failure away...

.
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post #16 of 32
They may be very successful at keeping secrets but they seem to be slipping on grammar:

"Due to a delay, we may have not been able to meet our delivery commitment."

Excuse me: "have not been"? Didn't anyone ever teach them not to split an infinitive?

"...we may not have been able"

Sheesh. Do I have to do everything around here? ;-)
post #17 of 32
Shipping September.
Early Adopter
post #18 of 32
Quote:
Originally Posted by ranger_one;

I am really disappointed that I can't purchase movies with the new Apple TV. True, I can purchase them in iTunes and then wait for them to download before streaming them to ATV, but that's a pain.

The rental model doesn't work well for families with kids. There are so few decent movies for young ones that they end up being watched over and over again.

Really? I think it simplifies purchases. No need to synch down to iTunes on your computer, just buy it from there like you mentioned. Heck, with VNC on my iPad I don't even need to go downstairs to my iMac to make the purchase. As an AppleTV user for over a year the only thing I store on it's hard drive are some music videos and photos. All my movies are streamed on demand from my Mad which gets backed up regularly.
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post #19 of 32
Quote:
Originally Posted by AppleInsider View Post

Introduced at the top of the month, the Apple TV makeover is about 1/4th the size of its predecessor yet supports all the same I/O -- HDMI, optical audio, Ethernet, and Wi-Fi -- while lacking its built in hard drive.

Not correct. Gone is the component video output. For early HDTV buyers like myself, that's a dealbreaker. I have a 61" Sony, a great TV, but it came out before HDMI was common. It works great with the original Apple TV. But it'll never work with the new one.

So the new $99 Apple TV requires either a new TV or an expensive HDMI-to-Component adapter, neither of which I can justify for a $99 product.

The original Apple TV had line-level (RCA connector) audio out, which is also lost in the new model.
post #20 of 32
Hardly suprising really if it does end up being delayed. Apple doesn't seem to be able to release anything these days on time, White Apple iPhone, iPad delays etc.

Oh for the days when Steve would give a release date and you'd actually be able to walk to your local Apple Store and pick tjhe item up on the date specified.
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post #21 of 32
Quote:
Originally Posted by solipsism View Post

Things I would have liked to have seen with the last event:

Allowing of purchased TV shows and movies, that would transfer to your Mac later, when the TV is not in streaming use.


Or purchase from your AppleTV for your Mac to immediately download and stream to the AppleTV.

Quote:

An App Store demoed and SDK released that day. This is the one area that others cant really compete in, expect for Googles upcoming offering, but lets realistic here.


Developers get annoyed if they're told to recompile for so many options. Better to wait until developers are demanding it (and in the meantime invite select developers).

Quote:

A premium TV built into the Mac Mini-like case with a 3.5 HDD and high-profile 1080p capabilities for about the price of a Time Capsule, but still ARM-based running iOS as the base OS. This would be the device that people would get for their HDTVs in their living room and/or users that want to store everything at TV.


Or just an AppleTV program which replaces FrontRow on any Mac, with full AppleTV capability!

Quote:

A universal remote with a touch interface that is basically a the OS in the new iPod Nano with flashy touchscreen that can be programmed to work with everything in the home, but works brilliantly with the AppleTV. Have you seen the other touch-based remote controls? They are expensive and all around clunky.


Interesting! A nano-style remote would have been feasible (extra $150?). I'm surprised they didn't say "you have to have an iPod Touch at least, otherwise it doesn't work".

I do think Apple could do brilliant stuff in the home automation area (or just the universal remote area!)

I'm surprised
post #22 of 32
Quote:
Originally Posted by ranger_one View Post

I am really disappointed that I can't purchase movies with the new Apple TV. True, I can purchase them in iTunes and then wait for them to download before streaming them to ATV, but that's a pain.

The rental model doesn't work well for families with kids. There are so few decent movies for young ones that they end up being watched over and over again.



Get the $7.99 netflix plan. Tons of movies to stream for free.
post #23 of 32
Quote:
Originally Posted by ranger_one View Post

I am really disappointed that I can't purchase movies with the new Apple TV. True, I can purchase them in iTunes and then wait for them to download before streaming them to ATV, but that's a pain.

The rental model doesn't work well for families with kids. There are so few decent movies for young ones that they end up being watched over and over again.

all the parents I know don't rent the same (kids) movie over and over. they buy/rip and put it on their media server.

you can stream your own content to the ATV.. so what's the problem?
post #24 of 32
FWIW - the delay might not have anything to do with Apple..

there's a little weather in China right now.. T-storms all week.. maybe FedEx isn't flying their normal number of routes.

http://www.weather.com/outlook/trave...opnav_business
post #25 of 32
Quote:
Originally Posted by AppleInsider View Post

"Our records indicate that when you placed your order you paid for upgraded shipping," Apple wrote in the emails. "Due to a delay, we may have not been able to meet our delivery commitment."

This is a retarded article. I can't believe that no one remembers that Apple waived extra shipping charges for people who pre-ordered iPads with expedited delivery. I mean seriously, how is ordering it overnight gonna get it there faster if it ships "Late September"?

Geesh. Non-news.
post #26 of 32
Quote:
Originally Posted by bignumbers View Post

So the new $99 Apple TV requires either a new TV or an expensive HDMI-to-Component adapter, neither of which I can justify for a $99 product.

I don't know why anyone would buy a single purpose convertor when an under $300 receiver will do the same thing and probably be an upgrade to what the vast majority of people have today.

My six year old CRT RPTV has HDMI - those pining for component are, at this point in time, in the minority.
post #27 of 32
Quote:
Originally Posted by DocNo42 View Post

I don't know why anyone would buy a single purpose convertor when an under $300 receiver will do the same thing and probably be an upgrade to what the vast majority of people have today.

My six year old CRT RPTV has HDMI - those pining for component are, at this point in time, in the minority.

That plus this:

http://www.monoprice.com/products/pr...seq=1&format=2

component --> HDMI for $39. not all THAT expensive.
post #28 of 32
Quote:
Originally Posted by ballgoesinthenet View Post

That plus this:

http://www.monoprice.com/products/pr...seq=1&format=2

component --> HDMI for $39. not all THAT expensive.

no other solution will preserve itunes (video) drm. yes, you can get the same content from other places.. but if itunes is your store.. this is the easiest way to get it to your tv. hooking a laptop up is less than elegant

i was underwhelmed by the new ATV, so I got a Western Digital video player.. $129 with support for 2 USB drives (drives extra of course). netflix, and other streaming services supported as well. HDMI out, 1080p. wifi is not supported out the box though, you have to get a dongle.
post #29 of 32
Quote:
Originally Posted by ballgoesinthenet View Post

That plus this:

http://www.monoprice.com/products/pr...seq=1&format=2

component --> HDMI for $39. not all THAT expensive.

I believe the previous poster would require HDMI -> component since AppleTV is an HDMI source and his TV needs component input.
post #30 of 32
My order status still says it will ship in september.
post #31 of 32
Quote:
Originally Posted by 3M TA3 View Post

Get the $7.99 netflix plan. Tons of movies to stream for free.

Too bad the Canadian selection is very very bad. But it will be there so I will wait a bit and see if selection improves. US selection is pretty good.
post #32 of 32
As of Sept 26 at 9:15pm, my order still says,

"Not yet shipped.
APPLE TV-USA
Ships: September"

-----

UPDATE:

Shipped on: Sep 27, 2010 via FEDERAL EXPRESS
Tracking #: XXXXXXX (Pre-sign for this shipment)\t
Product: APPLE TV-USA

FedEx says: Estimated delivery to Orlando, FL: Sep 30, 2010 by 4:30 PM


And my shipment is originating in:

"SHENZHEN, GD, CN" = China
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