Originally Posted by solipsism
... This is the highest quality phone and iPhone Ive ever had the pleasure to use and i cant imagine how you can make the statements youve made when there are clearly people with good experiences and easy replacements If you are stating it as anecdotal, it sure doesnt read that way to me. ...
Your comments make no sense.
Everything I said, was from my personal experience with the iPhone and my generalised experience with "Apple products lately." Primarily I was talking about my personal experience with the current iPHone 4 and everything I said was just a factual rendition of what happened to me.
I don't understand why you say "How can you say (what I said)"? I can say what I said because that's what happened. I am telling anyone that cares to listen that Apple's policy is to replace a brand new phone with a second hand replacement phone
, because this is Apple's stated policy to me
in a variety of emails and phone calls I've had over the issue of my defective iPhone 4. These are simply facts. I was told specifically in person at the Apple store by two different representatives that "almost no one" gets a brand new phone as a replacement for the broken one they bring in. In most cases it's a contract phone, the warranty isn't at issue, and the person only paid the two hundred bucks for it anyway.
People are primarily being given "service models" that are assembled from returned iPhones and that contain some new and some refurbished parts. This is what I was told (multiple times), and this is what I was offered.
I don't *know* that iPhone 4's are overall
having quality issues because I don't have hundreds of stories available to me to tell that for a fact. I did however do what I said I did and test the 12 phones available to me in the Apple store when I visited to get mine fixed, and the results were exactly as I said. I do also have lots of anecdotal evidence that comes to me in my work and from reading the same forums that you do.
In terms of the general lower quality of Apple's offerings lately I am basing that on being a technician at a large University that sees large number of Apple products on a daily basis and has to fix them for others. I also personally buy almost every Apple product that comes out, as do many members of my extended family and friends who also approach me for service and fixing things when they go wrong.
What I have seen is a distinct *drop* in the overall quality of the offerings. Especially with iPhones, and especially with iPods. This is not surprising, nor is it any kind of mystery. Apple has expanded it's operations probably a hundred fold in the time in question and is making many many more devices than it ever has before. Any time a company expands that rapidly and expands it's sales and product offerings that rapidly, it's almost a given that quality would drop so it's not like I'm advancing some weird theory here.
I can see how people might be upset about some of what I'm saying and perhaps I'm being overly adamant in my remarks, but it's just the facts and I'm adamant about it because I'm mad
about being offered this shoddy deal from a company that I otherwise think is pretty hot stuff.