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Getting a free replacement for my MacBook pro

post #1 of 13
10/13/10 at 10:07pm
Thread Starter 
I have a 15 inch MacBook pro. It recently was dropped. The result was a broken screen and a mangled metal shell. (all the internals work). We replaced the screen but the case looks pretty bad. The chords are visible and slowly it has turned more into a desktop because movement pulls out the wires.
Priors to this though, as on many other macs, the screen as it closes ,snaps shut with the magnets and creates cracks along the bottom. These cracks are very visible and I know apple holds itself responsible regardless of warranty since another Mac of mine had its case replaced.
My question is, how do I talk to apple so that they'll fix the case because of their problem. At first I was told that can't do anything because ofthe condition and any fixing would ruin the internals. I believe I'm entailed because that's their flaw that they recognize. They should have to do it regardless of warranty or condition as I did with my other Mac.

Any advice??!!
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post #2 of 13
10/14/10 at 5:49am
It depends where you live I can help you in your problem.ga
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post #3 of 13
10/14/10 at 5:59am
Thread Starter 
Quote:
Originally Posted by gerald apple View Post

It depends where you live I can help you in your problem.ga

I'm mainly in Dallas.
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post #4 of 13
10/14/10 at 6:14am
You dropped it. The warranty is instantly void.

What's this "regardless of warranty" stuff? Link to the documents that say this.
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"…AI is a private forum…" "Well, in that case, it's naked time…"
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post #5 of 13
10/14/10 at 6:15am
Quote:
Originally Posted by Jb93davis View Post

I...The result was a broken screen and a mangled metal shell...the case looks pretty bad...

...They should have to do it regardless of warranty or condition...


No, they don't owe you anything.
The damage (99% of it?) is YOUR fault... yet you expect someone else to fix it for you for free??? Grow a pair! I'm gonna go out on a limb here and guess that you voted for Obama
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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post #6 of 13
10/14/10 at 6:24am
Thread Starter 
I expect them to do it because thy said they would. They just didn't, because they didn't have the right tools. They said if they'd do it they'd make it worse. They didn't even offer to send it in. They know they have a flaw. And they honor that. All I know is that apple always treats their customers to the highest level. Just a year ago, they gave me a 100$ give certificate because my 10 year old iMac wasn't working fast and the battery didn't work. They gave m dad a free g5 because the coolant leaked 3 years out of warranty.
I know there's a way and I know it sounds stupid but someones gonna give in.

Ps I would never vote for Obama. If I did, I'd be calling the government for my repair.
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post #7 of 13
10/14/10 at 9:08am
Quote:
Originally Posted by Jb93davis View Post

... someones gonna give in.

So you KNOW you don't deserve a free fix, but you want one anyway. In fact, it seems you EXPECT to get a free fix even though you know you aren't entitled to it.

As an AAPL shareholder... well... I'm not really supposed to type what I'm thinking about you on this "family safe" forum.
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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post #8 of 13
10/14/10 at 10:07am
Thread Starter 
Quote:
Originally Posted by KingOfSomewhereHot View Post

So you KNOW you don't deserve a free fix, but you want one anyway. In fact, it seems you EXPECT to get a free fix even though you know you aren't entitled to it.

As an AAPL shareholder... well... I'm not really supposed to type what I'm thinking about you on this "family safe" forum.

Obviously I'm not entailed to a complete fix. I'm entailed to A free shell. Thats all I want. Don't tell me that you're unequipped with the proper tools and therefore I'm stuck. Go send it off to A plant where they can fix it.
Ps. I'm a dieheart apple fan. Have been and will be regardless. Ironically I've been posting from my iPhone 4
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post #9 of 13
10/14/10 at 1:28pm
Quote:
Originally Posted by Jb93davis View Post

Obviously I'm not entailed to a complete fix. I'm entailed to A free shell.

But there's more buggered up than just the shell... they can't fix it with just a new shell. You said yourself there are loose wires and such, indicating that there is some internal damage... putting a "new shell" on your computer wouldn't fix it... your problems go deeper than what you (and Apple?) view as the recall/warrant repair that you "deserve".

Sounds like if your only problem was the cosmetic issue with the case, they would fix it... but they're not going to go in and fix the damage YOU caused as well... and they shouldn't.
YOU screwed up and dropped your computer, and now you want it repaired for FREE. Even my 7-year-old doesn't act THAT childish!
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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post #10 of 13
10/15/10 at 5:50am
Quote:
Originally Posted by Jb93davis View Post

I'm mainly in Dallas.

Sorry I am living in the Philippines and have a friend in Singapore who is the head of customer service there and she could have helped you but the states is way to far for this. ga
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post #11 of 13
10/15/10 at 5:51am
Quote:
Originally Posted by KingOfSomewhereHot View Post

But there's more buggered up than just the shell... they can't fix it with just a new shell. You said yourself there are loose wires and such, indicating that there is some internal damage... putting a "new shell" on your computer wouldn't fix it... your problems go deeper than what you (and Apple?) view as the recall/warrant repair that you "deserve".

Sounds like if your only problem was the cosmetic issue with the case, they would fix it... but they're not going to go in and fix the damage YOU caused as well... and they shouldn't.
YOU screwed up and dropped your computer, and now you want it repaired for FREE. Even my 7-year-old doesn't act THAT childish!

Give the guy a break! No one is perfect okay!
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post #12 of 13
10/15/10 at 7:00am
Quote:
Originally Posted by gerald apple View Post

Give the guy a break! No one is perfect okay!

I know that... I've dropped my own share of electronics... damaged my PowerBook enough that it became a desk-top... but I certainly didn't expect Apple to fix it for free! (and didn't even try to con them into doing it.)
The little boy simply needs to man-up and realize no one else is obligated to repair his damage for him.
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
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post #13 of 13
10/16/10 at 6:11am
Quote:
Originally Posted by KingOfSomewhereHot View Post

I know that... I've dropped my own share of electronics... damaged my PowerBook enough that it became a desk-top... but I certainly didn't expect Apple to fix it for free! (and didn't even try to con them into doing it.)
The little boy simply needs to man-up and realize no one else is obligated to repair his damage for him.

I presume you are right this way. Nothing in life is free.
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