Originally Posted by melgross
It really isn't easy. I've had people accuse me of being a troll when I didn't like something Apple did. People have to be allowed their opinions even when they're far out. As long as they don't abuse people in some way, or make derogatory statements that are inflammatory, it's hard to do much, and be fair. And honestly, some of the "refutations" are worse than the original trolling.
I agree. I act as a mod on a friend's LiveCast -- often, it is a fine line between a spammer/troller and one who contributes to the dialog.
The "great" spammers/trolls (like the legendary Eric Schmidt* ) go right up to the line, but do not cross.
* One of the greatest trolls of all time
I am sure that many of us come across as a troll when the discussion is on a topic in which we specialize -- and others are making blatant, false claims. I know I do!
Here's a recent example of someone who appeared to be a troll, but was not.
It was Antennaegate. A professional (a dentist, I think) bought a new iP4. It worked fine in the Apple store and the nearby AT&T store. But 200 yards from either, he could not hold any bars and would drop calls. He did not want to use a case. Three replacements later (and as many trips to the Apple and AT&T stores)... he was pissed and frustrated AIR he had sold his 3GS -- which he really liked.
He logged into an AI forum and posted questions about what others were seeing. It was a pretty mild post, considering his recent experience.
There were a lot of trolls on that thread -- and some (me included) thought he was just another paid hack.
But, his posts, while negative, were well reasoned. Several members drew him out -- he had a valid gripe!
He returned the iP4, but looks forward to a fix or the 1P5 when it comes out.
I have, since, seen him contribute to other threads -- he is definitely not a troll!