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Europeans wake up an hour late as Apple fails to fix iPhone alarm clock bug

post #1 of 81
Thread Starter 
A still-unfixed bug with Apple's iPhone caused alarms in Europe to go off an hour late Monday as the continent switched from daylight saving time, but their phone's alarms did not.

A number of readers contacted AppleInsider Monday to note that their handset's alarms failed to go off Monday morning. Instead, alarms went off an hour late, not automatically adjusting for the change in clocks.

"Both iPhones (3GS and 4) in my house failed to go off this morning," one reader said. "Even after checking and switching the settings in time/date and in the alarm app, there is still no alarm going off. Apparently this happened before. I had to delete, all the alarms, restart my phone then re-set the alarms before they worked as expected."

Most countries in Europe conclude daylight saving time on the last Sunday in October. The same bug affected iPhone users in Australia and New Zealand in September, causing their alarms to go off an hour early in the southern hemisphere.

In North America, the switch from daylight saving time occurs later this week. Clocks will be rolled back on Sunday, Nov., 7, and if Apple doesn't issue an update for iOS, the glitch will likely affect users there as well.

In October, Apple said it was aware of the issue and had "already developed" a fix that would be available to users in an upcoming software update. That fix could be a part of iOS 4.2, which Apple said would be released for the iPhone, iPad and iPod touch in November.

Though Apple indicated last month that the software fix had already been developed, it was not issued in time for the end of daylight saving time in Europe.
post #2 of 81
This sucks. Everyone will have to use an ALARM clock, instead of their PHONE to wake them up.

I don't know about you, but my ALARM clock works great.

Skip
post #3 of 81
Quote:
Originally Posted by ncee View Post

This sucks. Everyone will have to use an ALARM clock, instead of their PHONE to wake them up.

I don't know about you, but my ALARM clock works great.

Skip

So your alarm clock allows you to set an infinite number of alarms, alarms only on certain days, and tells you what the alarm is for?

That's pretty neat. Because I have to use my iPhone for appointments and the like because of early-stage severe memory loss.

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Originally posted by Relic

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post #4 of 81
It happened to me also..but all you have to do is delete your alarm setting and re-enter it (just as the one reader said).

But how could a bug like this be entered? (in perl hehe)

$alarm_time = <STDIN>; # mine is 0830
if ($continent ne 'North America' && $daylight_savings == 1)
{
$alarm_time += 100;
}

It doesn't seem like the alarm app and clock app are in sync concerning how they evaluate time.
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Excuse me. Um. I'm actually supposed to be getting out of jail.
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post #5 of 81
In London, my iPhone 4 (4.2 beta 3) got me up at 6:30AM as set. My partner's iPhone 4 (4.1) also went off at the right time.
post #6 of 81
at least in the case of a computer or an iPhone you can have software that gets fixed.

My TV has an alarm function and a daylight savings time function - but no way to reprogram the DST dates - so I got up late this morning.

Many devices such as VCR - Oven - MIcrowave - Thermostat - either do not have an auto DST or if they do cannot be reprogrammed with the new dates. Then again I don't depend on any of those to wake me up in the morning.

I have also had some oddness with things such as setting a reminder while traveling in a different time zone and then finding the appt time shifted when returning home.
post #7 of 81
They've already developed a fix... Hmm.. I guess Apple felt the DST/Alarm bug is too insignificant to release a fix ASAP prior to 4.2 release?

Well at least Europeans got an extra hour of sleep. Hopefully their bosses will take the iPhone glitch as an excuse. Unless of course their boss has an iPhone too.
post #8 of 81
No wonder my alarm clock went off this morning while I was on the bus. Luckily I woke up 15mins before I usually get up. But this is annoying. hurry up apple and fix it.
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post #9 of 81
What is it with Apple and Daylight Savings Time? Aperture had a DST bug, too, that they just fixed with the 3.1 update...just in time for DST to be over! Great timing Apple.
post #10 of 81
Quote:
Originally Posted by ncee View Post

This sucks. Everyone will have to use an ALARM clock, instead of their PHONE to wake them up.

I don't know about you, but my ALARM clock works great.

Skip

From your post it sounds like we shouldn't hold Apple's feet to the fire for issuing a patch to fix a clock on a $300 phone? Do you pack your ALARM clock when you travel? I prefer to leave my ALARM clock at home. One less thing taking up space in my suitcase and I don't have to worry about leaving it in a hotel room somewhere. And before you mention the ALARM clocks in hotel rooms, let me say you can never trust those things. They are worse than the ALARM clock function built in to the phone.

Quote:
Originally Posted by Wurm5150 View Post

They've already developed a fix... Hmm.. I guess Apple felt the DST/Alarm bug is too insignificant to release a fix ASAP prior to 4.2 release?

Well at least Europeans got an extra hour of sleep. Hopefully their bosses will take the iPhone glitch as an excuse. Unless of course their boss has an iPhone too.

But if your boss had an iPhone wouldn't he/she be more understanding?
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Just say no to MacMall.  They don't honor their promotions and won't respond to customer inquiries.  There are better retailers out there.
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post #11 of 81
My iPod Touch was fine. Apple have been remiss in not fixing this, however, and it demonstrates two problems - a) Apple can't send out minor patches for issues like this, and b) Apple don't seem to care about this kind of problem, otherwise they would have fixed it. Perhaps Steve is holding it back to announce as an extra bullet point at the next Keynote, like he did with the proximity sensor problem.
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My Android phone is the worst phone I've ever owned.
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post #12 of 81
Quote:
Originally Posted by knightlie View Post

My iPod Touch was fine. Apple have been remiss in not fixing this, however, and it demonstrates two problems - a) Apple can't send out minor patches for issues like this, and b) Apple don't seem to care about this kind of problem, otherwise they would have fixed it. Perhaps Steve is holding it back to announce as an extra bullet point at the next Keynote, like he did with the proximity sensor problem.

Steve has the luxury of being able to get up whenever he damn well pleases. Others, not so lucky.
post #13 of 81
How can anybody be an hour late? Since on sunday morning the clock was set back from 3 A.M. to 2 A.M. the alarm should go off an hour early if it did not adjust!
post #14 of 81
Quote:
Originally Posted by avdbauw View Post

How can anybody be an hour late? Since on sunday morning the clock was set back from 3 A.M. to 2 A.M. the alarm should go off an hour early if it did not adjust!

hmm. when the DST started here my 6am alarm went off at 5am. It stands to reason that when DST ends, the opposite occurs.

If the time for the alarm is absolute, then DST ending (the clock going back 1 hour) means that 25 hour would elapse between consecutive alarms. Ergo, one hour late.

EDIT: just tested deleting all my alarms and recreating them. I had to set the alarm one hour ahead to set it off the time I wanted.
post #15 of 81
Quote:
Originally Posted by Tallest Skil View Post

So your alarm clock allows you to set an infinite number of alarms, alarms only on certain days, and tells you what the alarm is for?

Don't be so touchy. Defensive.
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Citing unnamed sources with limited but direct knowledge of the rumoured device - Comedy Insider (Feb 2014)
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post #16 of 81
I think the lesson here should be obvious. It's time to stop this DST madness!
post #17 of 81
Quote:
Originally Posted by Ireland View Post

Don't be so touchy. Defensive.

Not at all. I just find it humorous that he'd pitch a run-of-the-mill alarm clock as an alternative to an iPhone's alarm functionality.

Originally posted by Relic

...those little naked weirdos are going to get me investigated.
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Originally posted by Relic

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post #18 of 81
I don't know about you but I'm in Cyprus my iPhone was set corrreectly and the alarm i nthe morning woke me up the correct hour!
post #19 of 81
Here is the solution:

Settings -> General -> Date & Time -> Set Automatically -> Off

EDIT:

Another site is reporting that the time changes for DST, but the alarm clock is still going off at the wrong time unless you remove your alarms and add them back in. I'm pretty sure my alarms always go off at the right time when I change timezones (but maybe I always change my alarm time), so it is probably still DST related somehow.

I guess the biggest problem is that we expect our phone to be right even though all of our other clocks are wrong.
post #20 of 81
I'm in North America and my alarm went off an hour EARLY this morning. I was so confused.
post #21 of 81
It's not just European iPhones. I am in North America on EDT and my alarms started going off an hour early yesterday. Also, I am guessing re-entering them does not work, since they were alarms I created yesterday. I had to tell everything to go off an hour later than I wanted. I won't say this diminishes my faith in the entire product, but it does seem like if you can't get the code right for something simple like an alarm, how can you be trusted to get more complicated things right?
post #22 of 81
Quote:
Originally Posted by t_k View Post

I think the lesson here should be obvious. It's time to stop this DST madness!

I think the obvious lesson here is that programmers are stupid, they haven't even learned to master clock and calendar.
post #23 of 81
Quote:
Originally Posted by LukeWorm View Post

I think the obvious lesson here is that programmers are stupid, they haven't even learned to master clock and calendar.

Obviously not, given that it has worked in every single release before this one. It couldn't have been a simple error. Not at all.

Originally posted by Relic

...those little naked weirdos are going to get me investigated.
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Originally posted by Relic

...those little naked weirdos are going to get me investigated.
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post #24 of 81
Quote:
Originally Posted by Not_Sure View Post

It happened to me also..but all you have to do is delete your alarm setting and re-enter it (just as the one reader said).

But how could a bug like this be entered? (in perl hehe)

$alarm_time = <STDIN>; # mine is 0830
if ($continent ne 'North America' && $daylight_savings == 1)
{
$alarm_time += 100;
}

It doesn't seem like the alarm app and clock app are in sync concerning how they evaluate time.

Yeah, as minor as this bug seems to some people it's a pretty embarrassing one, especially to have gone so long without a fix.

If Apple doesn't majorly up their response time to vulnerabilities & bugs it could really burn them, right now I think their heads are a bit to big to notice though.
post #25 of 81
Quote:
Originally Posted by alextr View Post

I don't know about you but I'm in Cyprus my iPhone was set corrreectly and the alarm i nthe morning woke me up the correct hour!

It still works correctly if it's a single event alarm.

The problem with the alarm going off late only affects repeat alarms.
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Some Apple stuff
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post #26 of 81
Quote:
Originally Posted by t_k View Post

I think the lesson here should be obvious. It's time to stop this DST madness!

Finally, some common sense!

Quote:
Originally Posted by avdbauw View Post

How can anybody be an hour late? Since on sunday morning the clock was set back from 3 A.M. to 2 A.M. the alarm should go off an hour early if it did not adjust!

BTW, in the US Daylight Savings Time goes back to "Standard Time" (i.e. normal, non-shifted time) on the first Sunday in November: next weekend. Europe jumped the gun.

But your point is well taken, "Fall Back" means you'd get an extra hour of sleep.

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   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

  MA497LL/A FB463LL/A MC572LL/A FC060LL/A MD481LL/A MD388LL/A ME344LL/A

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post #27 of 81
Quote:
Originally Posted by Tallest Skil View Post

Not at all. I just find it humorous that he'd pitch a run-of-the-mill alarm clock as an alternative to an iPhone's alarm functionality.

I thought your response was fine. Mr. Dogmatic chiding you is funny though
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post #28 of 81
Quote:
Originally Posted by Not_Sure View Post

It happened to me also..but all you have to do is delete your alarm setting and re-enter it (just as the one reader said).

But how could a bug like this be entered? (in perl hehe)

$alarm_time = <STDIN>; # mine is 0830
if ($continent ne 'North America' && $daylight_savings == 1)
{
$alarm_time += 100;
}

It doesn't seem like the alarm app and clock app are in sync concerning how they evaluate time.

Yes. That code would have the same problem because it would be evaluated before DST hits. Most likely it is pre-evaluating DST and then just storing the time in seconds since 1970. They essentially forgot to add a scheduler (with the right interval) that reevaluates this number based on DST periodically. Still a pretty embarrassing bug. Hope they add a few unit tests after this.
post #29 of 81
Quote:
Originally Posted by darkpaw View Post

In London, my iPhone 4 (4.2 beta 3) got me up at 6:30AM as set. My partner's iPhone 4 (4.1) also went off at the right time.

I'm also in the south of England (and commute into London) and neither of my 5:57 and 6:00 alarms went off this morning, despite the clock having adjusted as it should Sunday morning. Instead they went off at 6:57 and 7:00, just as I was boarding the train to work. Not impressed, that really is a schoolboy error on Apple's part

I have an iPhone 4, running 4.1 (8B117)
post #30 of 81
I agree, end the madness. End the age-old practice of adjusting the clock!

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GOA

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Proud AAPL stock owner.

 

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post #31 of 81
Mexico went off DST on Sunday and my iPhone 4 worked fine.

But who sets an alarm on a Sunday anyway?
post #32 of 81
Bugs happen but I'm surprised that Apple didn't advertise the workaround in advance of it affecting people.
post #33 of 81
Quote:
Originally Posted by RichL View Post

Bugs happen but I'm surprised that Apple didn't advertise the workaround in advance of it affecting people.

Or maybe 4.2 had its release date slip and they forgot about it. Seems that this would have been worth its own fix. Maybe the Alarm app should just be moved to the App store since governments seem to want to change DST every year anyway.
post #34 of 81
Quote:
Originally Posted by Tallest Skil View Post

Obviously not, given that it has worked in every single release before this one. It couldn't have been a simple error. Not at all.

I suspect it's a very simple error. If the clock and calendar has been working so well in the past, why are they fiddling with it now? Someone slipped up.

Remember when Microsoft had this problem with Zunes not being able to switch to 2010? How we all pointed and laughed because Zunes couldn't tell the time? There's irony for you.
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post #35 of 81
Quote:
Originally Posted by RichL View Post

Bugs happen but I'm surprised that Apple didn't advertise the workaround in advance of it affecting people.

Apple don't acknowledge bugs, no matter how small and stupid they are.
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post #36 of 81
Quote:
Originally Posted by cliphord View Post

I'm in North America and my alarm went off an hour EARLY this morning. I was so confused.

Same here!
post #37 of 81
I think we just found a trans-chonomic device, otherwise known as a "Time-Gate"
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post #38 of 81
My alarm is set for 8:20am every weekday. Today, my alarm went off at 7:20am. It caught me off guard, but I went back to sleep. I then woke up without an alarm at 8:38am. Thankfully, my job allows me to come in and leave when I like, but this is annoying! A few of my co-workers have iPhone 4s, and none of them had the same issue. We tested it a few times, reset the phone, tested a few more times, and it still did it. We found a solution online that said to remove all alarms and reset them. This did fix the issue after I tested it out.

Funny thing is...I'm not in Europe. I'm in the US (Indiana). Our DST doesn't end until next weekend.

Weird and completely annoying.
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post #39 of 81
Quote:
Originally Posted by knightlie View Post

Apple don't acknowledge bugs, no matter how small and stupid they are.

Exactly...Steve's response was "Your holding it wrong" Maybe hold it differently and your alarm will work! :-) Sorry people couldn't resist! :=)

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post #40 of 81
DST is stupid. Everybody needs to stop doing it.
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