or Connect
AppleInsider › Forums › General › Genius Bar › Pixel problem on new iMac 21.5
New Posts  All Forums:Forum Nav:

Pixel problem on new iMac 21.5

post #1 of 5
Thread Starter 
Need some help. Bought a new iMac at best buy a couple days ago and yesterday I noticed a pixel in the middle of the screen that was "stuck". It's changes color by the different angles you look at the screen. It's driving me NUTS. I have already switched all my information from my old pc to the Mac so I really don't want to take it back. Any ideas on how to fix it? I tried jscreen fix but no luck. If I do return it should I delete all the stuff I put on the Mac. If i decide to keep it will it only get worse? I Own an iPhone and iPad and never had a problem, kinda sucks I started out bad with the imac. Any suggestions?
post #2 of 5
Quote:
Originally Posted by Jmoore33 View Post

Bought a new iMac at best buy a couple days ago and yesterday I noticed a pixel in the middle of the screen that was "stuck". Any suggestions?

That is not your problem, that is Best Buy's/Apple's problem. Get your iMac in to Best Buy's/Apple's service center a.s.a.p. to have them solve it under warranty, i.e. for free.
post #3 of 5
Quote:
Originally Posted by Jmoore33 View Post

Need some help. Bought a new iMac at best buy a couple days ago and yesterday I noticed a pixel in the middle of the screen that was "stuck". It's changes color by the different angles you look at the screen. It's driving me NUTS. I have already switched all my information from my old pc to the Mac so I really don't want to take it back. Any ideas on how to fix it? I tried jscreen fix but no luck. If I do return it should I delete all the stuff I put on the Mac. If i decide to keep it will it only get worse? I Own an iPhone and iPad and never had a problem, kinda sucks I started out bad with the imac. Any suggestions?

That can happen if there is a speck of dirt on the glass. If you received a cloth with the iMac, try wiping the screen in front of the 'stuck' pixel. If you didn't get a cloth, dampen a microfiber cloth and wipe the spot. See if that helps.
ADS
Reply
ADS
Reply
post #4 of 5
Quote:
Originally Posted by Jmoore33 View Post

Need some help. Bought a new iMac at best buy a couple days ago and yesterday I noticed a pixel in the middle of the screen that was "stuck". It's changes color by the different angles you look at the screen. It's driving me NUTS. I have already switched all my information from my old pc to the Mac so I really don't want to take it back. Any ideas on how to fix it? I tried jscreen fix but no luck. If I do return it should I delete all the stuff I put on the Mac. If i decide to keep it will it only get worse? I Own an iPhone and iPad and never had a problem, kinda sucks I started out bad with the imac. Any suggestions?

Sounds like dust to me too.
post #5 of 5
Quote:
Originally Posted by Jmoore33 View Post

Need some help. Bought a new iMac at best buy a couple days ago and yesterday I noticed a pixel in the middle of the screen that was "stuck". It's changes color by the different angles you look at the screen. It's driving me NUTS. I have already switched all my information from my old pc to the Mac so I really don't want to take it back. Any ideas on how to fix it? I tried jscreen fix but no luck. If I do return it should I delete all the stuff I put on the Mac. If i decide to keep it will it only get worse? I Own an iPhone and iPad and never had a problem, kinda sucks I started out bad with the imac. Any suggestions?

Hi jmoore, have you tried cleaning the glass? I'd like to know if there is a further problem. I have an iMac; if cleaning doesn't work, I want to know what to do 'just in case'. What was your next step? Don't leave us guessing.
ADS
Reply
ADS
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Genius Bar
AppleInsider › Forums › General › Genius Bar › Pixel problem on new iMac 21.5