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Some of Apple's new MacBook Airs exhibiting issues with logic board, display

post #1 of 59
Thread Starter 
Early adopters of Apple's new MacBook Air are reporting a variety of issues, including faulty logic boards, display issues and kernel panics, after two weeks of usage.

Several discussion threads on the Apple Support website detail user trouble with both the 11-inch and 13-inch late 2010 MacBook Air models. In one thread, users report flickering and freezing issues, as well as vertical lines and odd colors. Another thread details trouble with the ultra-thin MacBook's new Instant-On feature.

Apple released a MacBook Air software update on the day of its release. The update resolved an issue where the system becomes unresponsive while playing a movie trailer in iMovie, as well as a problem where the system becomes unresponsive after waking from sleep when an external display is connected. However, several of the users reporting display issues on the Apple Support forums are still having trouble after installing the update.

One user posted a video to YouTube depicting the flickering screen issue.



Editors at Cult of Mac report having experienced both the video problem and a more serious kernel panic. According to the report, an 11-inch and a 13-inch MacBook Air model have both displayed a kernel panic when attempting to wake from sleep.



Serenity Caldwell of Macworld has also reported issues with the MacBook Air display, noting that the Air's display has turned a variety of colors: gray, tan, gray-black, and blue. Caldwell consulted an Apple Genius, who suspected "the Air's logic board might possibly be at fault."

Apple unveiled the latest MacBook Air models at its "Back to the Mac" event on Oct. 20. Sporting solid state flash storage and instant-on capabilities, the MacBook Air is "the future of the notebook," according to Apple Chief Executive Steve Jobs.

For an in-depth look at the new MacBook Air, see AppleInsider's review:
Review: Apple's new 11.6-inch and 13.3-inch MacBook Air (Late 2010)
post #2 of 59
To those of you who are the guinea pigs...... thank you!
post #3 of 59
As with most new products something is always found that is a problem but lately it seems the screen/video card has had more than its share of problems.

I suspect Apple will get this fixed ASAP - if they don't they are likely to miss out on a lot of holiday sales - bummer.

BTW: I am interested in what quantity "some of the New Mac Book Airs" represent - very subjective term.
post #4 of 59
Quote:
Originally Posted by AppleInsider View Post

Early adopters of Apple's new MacBook Air are reporting a variety of issues, including faulty logic boards, display issues and kernel panics, after two weeks of usage.



These execution problems are starting to pile up.
post #5 of 59
And this is why, no matter how tempting the new Air models may look, you wait until the second revision to buy.

And it's not just Apple... All computer manufacturers rarely get it right on the first try. It's better to wait for the second revision, which almost always adds features and cuts the price, anyway.
post #6 of 59
Know your production dates, and never buy the first run of anything.

Computers, cars, whatever.
post #7 of 59
Does that mean 3?

Or does it mean 10,000?
post #8 of 59
Good thing I'm not an early adopter. I might get one next year though for school.
post #9 of 59
Quote:
Originally Posted by frugality View Post

To those of you who are the guinea pigs...... thank you!

Quote:
Originally Posted by sippincider View Post

Know your production dates, and never buy the first run of anything.

Computers, cars, whatever.

So your advice is to buy the old model after the new ones are released? Since each revision will have a new logic board to some extent you are suggesting that everyone wait for a duration, but you don’t say what that duration is.
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post #10 of 59
Well, someone had to buy for it to be a successful first run.
post #11 of 59
AirGate! (tm)

;-)
post #12 of 59
I have an imac which is NOT the first revision, and due to some 'glitch' or other it does not function beyond 10.6.2. After that the screen freezes frequently and the machine becomes inoperable. I am not alone so the early adopters thing is not always true. Just saying. Besides its my guess that the smug ones who apparently never buy first revision would, in fact, if they could.
post #13 of 59
Always buy Apple Care. They will take care of you.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #14 of 59
It is possible that all these "issues" could be linked back to the Nvidia chipset overheating.

As much as i like the fact that the 320M does everything(ie north bridge and video) there is no accounting for shoddy Nvidia drivers.

It may finally be about time for Apple to either ditch the 320M and go with an AMD/ATI option with the current CPU's or just settle for the Intel HD option and use the i-series low voltage chips instead of the core2duo's.

This way they can have a standard across the board for all models.

The only problem i can see with this is that the 13" Macbook Pro would need to get a dedicated video card too, like the 15" and 17" models. That way it separates the "PRO" model from the Std and Air versions.
post #15 of 59
Quote:
Originally Posted by tomhayes View Post

Does that mean 3?

Or does it mean 10,000?

This is the problem with news reports like these. There is simply no sense of (or even an attempt to infer) whether it is 0.05% or 50%.

Really shameful.
post #16 of 59
Quote:
Originally Posted by mstone View Post

Always buy Apple Care. They will take care of you.

They will take care of you anyway, just any reputable company in the US will due to consumer protection laws.
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post #17 of 59
Quote:
Originally Posted by solipsism View Post

So your advice is to buy the old model after the new ones are released?

My advice is to wait for the running changes that fix the early bugs (i.e. "the updated logic boards are SO much better"). Then go for it.
post #18 of 59
Quote:
Originally Posted by Tofino View Post

AirGate!

;-)

There......
post #19 of 59
Quote:
Originally Posted by solipsism View Post

They will take care of you anyway, just any reputable company in the US will due to consumer protection laws.

Yes but the unwritten standard of care goes way beyond any reasonable warranty. My horse stepped on my iPhone - no problem.

Life is too short to drink bad coffee.

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post #20 of 59
Quote:
Originally Posted by tomhayes View Post

Does that mean 3?

Or does it mean 10,000?

A couple dozen people on the Apple Support site have reported problems, as well as 3 or 4 editors on various sites.
post #21 of 59
I've purchased many first gen products over the years(the new MacBook Air included). I think the worst thing that's happened was I had to wait for a software update to fix an issue I was having. That appears to be the case here - not a big deal really, just an inconvenience.

I see a lot of silly comments about first adopters, but really the worst thing that can happen when dealing with Apple is, you have to return the product for a refund, you have to exchange it for a new one, or you have to wait for a software update. You people talk as if heaven has closed the gates on us.

And it's not like second gen products are flawless anyway - yes, the have software issues, too.
post #22 of 59
Quote:
Originally Posted by Steve-J View Post

These execution problems are starting to pile up.

They're getting bigger. This stuff will happen.
post #23 of 59
Apple's designs kick ass, but their quality control (i.e. implementation) is not up to par. At all.

Sometimes this is rectified with a software update, but other times it isn't. For instance, their magic mouse - good luck getting one where the top isn't loose and it clicks evenly on the left and right sides.

As far as I'm concerned, Apple's batting about .20 in terms of delivering to you the same level of quality they have on display at their stores. Get it sorted, guys.
post #24 of 59
Quote:
Originally Posted by Tofino View Post

AirGate!

Sounds like a shoe.
post #25 of 59
Quote:
Originally Posted by solipsism View Post

So your advice is to buy the old model after the new ones are released? Since each revision will have a new logic board to some extent you are suggesting that everyone wait for a duration, but you dont say what that duration is.

Some folks are experiencing problems, post a you-tube, let it get viral, and suddenly every single unit is flawed. Sounds familiar?

But..but... don't EVER buy a rev. A product!!! Guinea Pigs!!

but, it's not a revA. It's actually a Rev C!!

But.. but.. it's actually a rev A of the rev B!!!

But then doesn't that mean it's a Rev C??

No.. it doesn't mean that...

So every model is a rev A? When does anything ever get to Rev B??

*scratches head*
post #26 of 59
Quote:
Originally Posted by Quillz View Post

And this is why, no matter how tempting the new Air models may look, you wait until the second revision to buy.

And it's not just Apple... All computer manufacturers rarely get it right on the first try. It's better to wait for the second revision, which almost always adds features and cuts the price, anyway.

I almost bought the 11.6 inch model, but settled on the white Macbook out of fear of the Apple First Iteration Curse. Glad I did as I would most likely ( I am cursed in regards to electronics) would get a bad machine.
post #27 of 59
Quote:
Originally Posted by mstone View Post

Always buy Apple Care. They will take care of you.

Nothing like buying a new machine and having to return it to the store 3 days later for repairs. Great, you have a warranty. Not so great...you are already using it because you decided to be a guinea pig.
post #28 of 59
Quote:
Originally Posted by lamewing View Post

Nothing like buying a new machine and having to return it to the store 3 days later for repairs. Great, you have a warranty. Not so great...you are already using it because you decided to be a guinea pig.

So don't get rid of the old machine the very first day. Plan for some overlap. Duh?
(Well, to be fair, many don't. See also: Space Shuttle being retired years before the replacement is ready....) \
post #29 of 59
Quote:
Originally Posted by paxman View Post

I have an imac which is NOT the first revision, and due to some 'glitch' or other it does not function beyond 10.6.2. After that the screen freezes frequently and the machine becomes inoperable. I am not alone so the early adopters thing is not always true. Just saying. Besides its my guess that the smug ones who apparently never buy first revision would, in fact, if they could.

You must have bought your machine in the summer of 2007. There seems to be quite a few around August of 2007 that have this glitch... and, just to let you know... that model is rev 1 for the new metal body.
Hmmmmmm...
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Hmmmmmm...
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post #30 of 59
Quote:
Originally Posted by sflocal View Post

Some folks are experiencing problems, post a you-tube, let it get viral, and suddenly every single unit is flawed. Sounds familiar?

But..but... don't EVER buy a rev. A product!!! Guinea Pigs!!

but, it's not a revA. It's actually a Rev C!!

But.. but.. it's actually a rev A of the rev B!!!

But then doesn't that mean it's a Rev C??

No.. it doesn't mean that...

So every model is a rev A? When does anything ever get to Rev B??

*scratches head*

But isn't everything that Apple makes already perfect to begin with? So why have revisions at all?

Wasn't the original MacBook Pro considered "perfect" so why change the design?

Isn't the current iPad already "perfect" so why add any new features?
post #31 of 59
G3 iBook part deux.
post #32 of 59
We're only on the first page, and this thread has already unraveled.

Sad.
post #33 of 59


I see the problem right there! The MBA "panicked" because some moron put a full drink so close to it!
"Don't be a dick!"Wil Wheaton
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post #34 of 59
Quote:
Originally Posted by Quillz View Post

And this is why, no matter how tempting the new Air models may look, you wait until the second revision to buy.

And it's not just Apple... All computer manufacturers rarely get it right on the first try. It's better to wait for the second revision.

Quote:
Originally Posted by sippincider View Post

Know your production dates, and never buy the first run of anything.

Computers, cars, whatever.

If everybody took your advice they'll be no second run.

If our distant ancestors took your advice then we will all be still running around naked, grunting at each other and eating raw meat.

Thank goodness for the bold ones, they push us forward.
post #35 of 59
Quote:
Originally Posted by Haggar View Post

But isn't everything that Apple makes already perfect to begin with? So why have revisions at all?

Wasn't the original MacBook Pro considered "perfect" so why change the design?

Isn't the current iPad already "perfect" so why add any new features?

for the same reasons why you, as no doubt being the perfect child, developed (will develop?) into the perfect adult,
or perhaps you're content remaining the perfect child?
post #36 of 59
The next model will usually be better than the predecessor but if you can afford to wait for the next model then you don't need a new machine in the first place!

You can wait in perpetuity for the next best thing. An extreme example would be someone looking at the 1989 Mac Portable and only now deciding to buy a Macbook Air in 2010.
Yes, they've saved a bundle of money and have a machine light years ahead of what was originally considered, but look at all the capabilities they would have missed out on in the intervening years!

Who knows, if he'd decided to buy a Powerbook G3 prior to the Air he may have been productive enough to make more money than he saved by holding out for the Air!

The new machines are meeting people's needs and desires now.
It's presumptive to write off these new Airs as problematic without knowing the incidence of failure.
No manufacturing process is perfect, not even those which produce critical items like pharmaceuticals and aircraft parts.
post #37 of 59
Quote:
Originally Posted by sflocal View Post

Some folks are experiencing problems, post a you-tube, let it get viral, and suddenly every single unit is flawed. Sounds familiar?

But..but... don't EVER buy a rev. A product!!! Guinea Pigs!!

but, it's not a revA. It's actually a Rev C!!

But.. but.. it's actually a rev A of the rev B!!!

But then doesn't that mean it's a Rev C??

No.. it doesn't mean that...

So every model is a rev A? When does anything ever get to Rev B??

*scratches head*

You quite obviously don't know much about Apple's recent history with new products. Their QC testing of designs is not very good.

iPhone DST alarm bug
iPhone 4 antennae
iPhone proximity sensor
iPad WiFi issue
Macbook unibody audio
Macbook unibody auto-eject headphone socket
Macbook unibody Super drives
27" iMac screens -cracks - flickering
Racoon iMac screens 20",24"
Time capsule power supply


and on, and on, and...
post #38 of 59
Quote:
Originally Posted by cnocbui View Post

You quite obviously don't know much about Apple's recent history with new products. Their QC testing of designs is not very good.

iPhone DST alarm bug
iPhone 4 antennae
iPhone proximity sensor
iPad WiFi issue
Macbook unibody audio
Macbook unibody auto-eject headphone socket
Macbook unibody Super drives
27" iMac screens -cracks - flickering
Racoon iMac screens 20",24"
Time capsule power supply


and on, and on, and...

So, Apple shouldn't release anything until they've squashed every single bug!

Their poor QC testing definitely explains their terrible quarterly sales performance, their abysmal stock value (see the right side of the AI masthead), and their embarrassing customer satisfaction rating.

And this is supposed to be a recession!!!
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post #39 of 59
Quote:
Originally Posted by Firefly7475 View Post

They're getting bigger. This stuff will happen.


Yep.

But growing pains can be a huge problem. I used to do a lot of work for retail clients. Some of them were in huge growth spurts. Many times, they got ahead of themselves both WRT management and WRT capital. Many times they went from rapid growth to huge money and management problems.

One regional manager can handle a bunch of stores, for example, but maybe not triple that number, and especially not when he's got to open a bunch of stores at the same time he's got mangers quitting right and left to go to the competitor's stores. Training programs, defaulting contractors, gaps in management, fires and middle-of-the-night burglaries - they add up when you are trying to grow rapidly.

Apple has the some of the best minds in the business, and hopefully, they are managing their new accelerating growth with consummate skill. The supply problems are a current problem. But if design problems creep in, that can be a much bigger problem.
post #40 of 59
this isn't exactly new, I've weathered the super loud MDD G4s, the lower ram slot dead issue on the powerbook, suicidal logic boards on the iBooks, the exploding caps on the imac G5, the self destructing MBP 2.2s (video).

Luck of the draw sometimes, not so much that it's rev A.
What I got... 15" i7 w/8 gigs ram,iPad2 64gig wifi, 2.0 mac mini, 2.0 17" imac, appleTv, Still running my old G4 466 upgraded to 1.2GHz maxed ram as a pro tools machine, and 2 iphones.
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What I got... 15" i7 w/8 gigs ram,iPad2 64gig wifi, 2.0 mac mini, 2.0 17" imac, appleTv, Still running my old G4 466 upgraded to 1.2GHz maxed ram as a pro tools machine, and 2 iphones.
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