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Bank of America, Citigroup testing iPhone to replace BlackBerry

post #1 of 49
Thread Starter 
Two of America's largest banks are actively testing Apple's iPhone as a replacement of their existing RIM BlackBerry devices for corporate email.

According to a report by Bloomberg, the two banks are evaluating the security of new software designed to support corporate messaging on the iPhone.

Bank of America, the largest bank holding company in the United States, and Citigroup, the world's largest financial services network, each employ over a quarter million people.

The trials reportedly involve over a thousand users between both banks, although neither has made their plans public yet. Both banks were among the first to support Apple's iPhone App Store with custom banking apps with the ability to perform secure transactions.

Update: AppleInsider has also heard from a source who reported Citigroup "is also testing iPad for remote workers and business travelers." A second reader reports that Zurich Financial Services is "also testing the iPhone and some proprietary applications to replace BlackBerrys."

BlackBerry's slip, Apple's grab

Once seen as protected by extreme customer loyalty, RIM's BlackBerry platform is now eroding in large part because the company hasn't been able to deliver a competitive user experience or vibrant third party app ecosystem outside of the company's forte in mobile messaging.

The Bloomberg report cited research by Sanford C. Bernstein & Co, which noted that among 200 companies that officially use BlackBerrys, 83 percent allowed their employees to use other devices as well. "Cost savings and employee preference were the two biggest reasons cited by companies for the shift in the study," it stated.

Companies have responded positively to Apple's iPhone in large measure because the company has made enterprise support a key engineering priority, adding features such as Exchange Server messaging, enterprise authentication methods, VPNs, corporate management of profiles, and remote wipe.

Following the company's efforts to make iPhone attractive to corporate users, Apple executives have noted dramatic increases in interest from Fortune 500 companies, with its chief executive Steve Jobs claiming 80 percent adoption or evaluation by America's largest companies last month.

Apple has also recently contracted with Unisys to develop secure software for iOS devices in order to attract new corporate and government sales.

Limited corporate maturity in Android, WP7, HP Palm OS

Companies are also evaluating other smartphone platforms, but running into issues with weak support for security and integration. The latest version of Android still lacks functional support for Exchange (particularly hardware encryption), 802.1x WPA2 wireless network authentication, corporate proxy servers, Cisco VPNs using certificates, OpenVPN, CalDAV, remote wipe, and managed apps and configurations.

Microsoft's Windows Phone 7 and HP's Palm webOS are brand new and untested in corporate circles. Both are starting virtually from scratch, as Microsoft has ditched its pervious Windows Mobile platform to sell the entirely new, incomparable Silverlight-based WP7, while Palm released its webOS new from the ground up just months before HP's acquisition.

That hasn't stopped Dell from announcing a wholesale abandonment of its existing RIM corporate messaging infrastructure in order to move its 24,000 employees to Dell-branded devices running Android or WP7. Microsoft itself has been marketing its new WP7 devices to consumers, and maintaining an old version of Windows Mobile as its solution for enterprise users.
post #2 of 49
They should be testing Android instead of the iPhone. After all Android is going to wipe the iPhone completely out of existence in mere weeks. Dumb banks. When will they get a clue?
post #3 of 49
Laying that sarcasm on pretty thick eh?

This is great, Apple needs a shot in the arm to pick up the enterprise world. It could be a harsh longevity if they don't.

 

 

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The reason why they are analysts is because they failed at running businesses.

 

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Quote:
The reason why they are analysts is because they failed at running businesses.

 

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post #4 of 49
And so it begins....'Enterprise,' 'enterprise,' 'enterprise!'

I've had the original iPhone, the 3Gs and now the iPhone 4. When I first got the original iPhone, my business productivity and efficiency increased tenfold, just the email, contact and visual voicemail management was worth the price of admission.

And now, as a Realtor, with the iPhone 4, I don't have to carry (or "forget to carry!") a camera. I can take interior photos because of the iPhone's flash and better camera. I don't have to carry (or "forget to carry!") the eKey because it's now an App.

It's just brilliant basically having my whole business (such as it is) in the palm of my hand!

I understand the 'enterprise' issues iPhones have had in the past, but as a businessman, I will never go back. And it has been very hard to pay the $120/month to ATT every month. My business is way down but I have struggled every month to keep my iPhone 4 on!

I can't wait till I can afford the iPad and an MBA!

Best
post #5 of 49
I work for a very large energy company (Fortune 250).

All of our executives (of which I am not one) already use iPhones and iPads to connect to our Exchange servers. They can also use their iPads to remote desktop to their PCs. We use MobileIron, Citrix, and RSA SecureID running on iOS.

Two days ago, they allowed the rest of us to join the fun. It works very well.

We have always used Blackberries. No longer! We have over 10K employees. We will slowly get rid of the Blackberries and the company will give us $30/month to use our iPhones. I'm so happy to no longer carry two devices.
post #6 of 49
Quote:
Originally Posted by AppleInsider View Post

... the entirely new, incomparable Silverlight-based WP7,

Do you mean 'incompatible', Dan ?
Macs. Then: IIc. IIsi. IIfx. Color Classic. LCII. LCIII. Beige G3 266. G4 450. Now: i7 iMac. 24-inch iMac 2.8GHz. MBP 2GHz. G5 2GHz. iPad 32GB wifi
Tunes: 32GB iPhone 4G. 32GB iPhone 3GS. 32GB...
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Macs. Then: IIc. IIsi. IIfx. Color Classic. LCII. LCIII. Beige G3 266. G4 450. Now: i7 iMac. 24-inch iMac 2.8GHz. MBP 2GHz. G5 2GHz. iPad 32GB wifi
Tunes: 32GB iPhone 4G. 32GB iPhone 3GS. 32GB...
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post #7 of 49
Quote:
Originally Posted by madweb View Post

I work for a very large energy company (Fortune 250).

We have always used Blackberries. No longer! We have over 10K employees. We will slowly get rid of the Blackberries and the company will give us $30/month to use our iPhones. I'm so happy to no longer carry two devices.

I hear you! Like I referred to above...it's not just "carrying" the two devices. It's making sure they are charged, updated and not forgetting or losing them! My iPhone 4 has replaced the previously mentioned camera and eKey devices, but has also replaced a GPS unit, my iPods, digital voice recorder and a lot of paper files and forms!

Best
post #8 of 49
Quote:
Originally Posted by jackthemac View Post

Do you mean 'incompatible', Dan ?

Funny... can I use that?

Best
post #9 of 49
Quote:
Originally Posted by christopher126 View Post

And so it begins....'Enterprise,' 'enterprise,' 'enterprise!'
...

I understand the 'enterprise' issues iPhones have had in the past, but as a businessman, I will never go back. And it has been very hard to pay the $120/month to ATT every month. My business is way down but I have struggled every month to keep my iPhone 4 on!

I can't wait till I can afford the iPad and an MBA!

Best

Christopher,
I like the cut of your jib!

Cheers
post #10 of 49
Quote:
Originally Posted by enzos View Post

Christopher,
I like the cut of your jib!

Cheers

Hey Enzos, nice of you to say so! Made my day! Thanks.

And best to you, too.
post #11 of 49
I think I heard the groaning from Canada all the way down here in Florida.
post #12 of 49
The Thoughts of one Canadian
When RIM first started and was earning the market share it deserved. As a Canadian I was proud. Unfortunately RIM rested on their rump and did not see the writing on the wall when Apple's
first iPhone came out. What did they do, nothing by all appearances. Belated a couple of newer models but nothing to really grab the customer and shake him up. There is no doubt Apple has always shone in the idea department. Most of the computer industry in large part owe a lot to Apple. (just ask MS) So perhaps I am a little hard on RIM, but their response has been so anaemic I now feel no pity for them. RIM Had the Potential of becoming the iPod of mobile phones but did nothing. Apple saw that and is slowly taking them down a few steps.

It may be fair to say if RIM had really seen the potential and taken it, Then perhaps there would not be an iPhone today. They would be king of the hill.
post #13 of 49
Quote:
Originally Posted by emig647 View Post

Laying that sarcasm on pretty thick eh?

This is great, Apple needs a shot in the arm to pick up the enterprise world. It could be a harsh longevity if they don't.

Your post holds no water. Sure they **might** be evaluating it, but that's all. How did you get to the point where this is a fact?

Evaluation > fact.
post #14 of 49
Quote:
Originally Posted by madweb View Post

I work for a very large energy company (Fortune 250).

All of our executives (of which I am not one) already use iPhones and iPads to connect to our Exchange servers. They can also use their iPads to remote desktop to their PCs. We use MobileIron, Citrix, and RSA SecureID running on iOS.

Two days ago, they allowed the rest of us to join the fun. It works very well.

We have always used Blackberries. No longer! We have over 10K employees. We will slowly get rid of the Blackberries and the company will give us $30/month to use our iPhones. I'm so happy to no longer carry two devices.

Please state the name of the company. I'm sure you all have JB'd devices if they are in the hands of your "peeps".

Honestly, if you can't control the device, how can you control your infrastructure?

A good example is being rick rolled if JB'd. And don't tell me your employees won't do it, as it's 100% legal.

Then they will figure a way for itunes on the work provided desktop... because they HAVE TO SYNC!. There goes productivity. I hope your organization is small and not what you stated.
post #15 of 49
If companies continue to test iPhones/iPads and report positive feedback, then RIM is in big trouble.
post #16 of 49
Quote:
Originally Posted by mgl323 View Post

If companies continue to test iPhones/iPads and report positive feedback, then RIM is in big trouble.


Agreed. They very well could be in the "business of going out of business!"

Best
post #17 of 49
How long before and who buy RIM?
Hard-Core.
Reply
Hard-Core.
Reply
post #18 of 49
Quote:
Originally Posted by htoelle View Post

The Thoughts of one Canadian
When RIM first started and was earning the market share it deserved. As a Canadian I was proud. Unfortunately RIM rested on their rump and did not see the writing on the wall when Apple's
first iPhone came out. What did they do, nothing by all appearances. Belated a couple of newer models but nothing to really grab the customer and shake him up. There is no doubt Apple has always shone in the idea department. Most of the computer industry in large part owe a lot to Apple. (just ask MS) So perhaps I am a little hard on RIM, but their response has been so anaemic I now feel no pity for them. RIM Had the Potential of becoming the iPod of mobile phones but did nothing. Apple saw that and is slowly taking them down a few steps.

It may be fair to say if RIM had really seen the potential and taken it, Then perhaps there would not be an iPhone today. They would be king of the hill.

Very thoughtful comments. When one thinks of the presence RIM had in the market, not to mention, the resources available, and looking at their last few offerings, it does seem they are in a bit of a panic.

To me, it shows just how disciplined Apple's approach to just about everything is.

(Given: Apple's missteps show it's not perfect)

But I think the main achievement Jobs brings to the table is his unique ability to "corral" the programmers and engineers into producing devices/software that's not only beautiful but also intuitive to the average users. And the devotion to an integrated "ecosystem."

Time and time again, MS, HP, Dell, Sony, Adobe, Google, RIM, etc., miss this boat!

Best
post #19 of 49
Quote:
Originally Posted by lkrupp View Post

They should be testing Android instead of the iPhone. After all Android is going to wipe the iPhone completely out of existence in mere weeks. Dumb banks. When will they get a clue?

Dream on!! Android sucks.

"Apple people have no objectivity when it comes to criticism of Apple.." Lenovo X1 Carbon is out..bye bye MBAir

Reply

"Apple people have no objectivity when it comes to criticism of Apple.." Lenovo X1 Carbon is out..bye bye MBAir

Reply
post #20 of 49
Quote:
Originally Posted by MOEW View Post

Please state the name of the company. I'm sure you all have JB'd devices if they are in the hands of your "peeps".

Honestly, if you can't control the device, how can you control your infrastructure?

A good example is being rick rolled if JB'd. And don't tell me your employees won't do it, as it's 100% legal.

Then they will figure a way for itunes on the work provided desktop... because they HAVE TO SYNC!. There goes productivity. I hope your organization is small and not what you stated.

C'mon. Stop mouthing RIM corporate PR.

Control freakery of this sort is why you will become irrelevant in today's business world.
post #21 of 49
Quote:
Originally Posted by aplnub View Post

How long before and who buy RIM?

Microsoft. 2012. You heard it here first.
post #22 of 49
Have they never heard of symbian? Which supports not only enterprise email but full encryption oh and more R&D than apple and rim together adding rapid battery charging and durability, i always recommend E series nokia smartphones for business they are just perfect for that. I dont use a symbian anymore but know how well it stands in comparison with newcomers and their marketing schemes to sell more and give less.
post #23 of 49
Quote:
Originally Posted by giodelgado View Post

Have they never heard of symbian? Which supports not only enterprise email but full encryption oh and more R&D than apple and rim together adding rapid battery charging and durability, i always recommend E series nokia smartphones for business they are just perfect for that. I dont use a symbian anymore but know how well it stands in comparison with newcomers and their marketing schemes to sell more and give less.

Welcome to the forum. Do you want to explain further why Symbian is superior and these newcomers are inferior? Personally, i dont see it.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #24 of 49
I work in IT for an insurance company, and we are currently testing Macs, iPads, and iPhones that are to be deployed throughout the company by the end of the year. The first ones to get them are the top sales people and executives. Then, the rest will follow. I was told the other day that there may be more than 1,000 iPads purchased early next year by our company, which employs 3,000 people.

I hear that many other insurance companies are doing the same thing. iPads will be connecting via IPSec VPN to the corporate servers where a Citrix VM will be created for each VPN connection. From there, users can use any application via their iPad that they currently use on their Windows desktops or Laptops.

We are also testing iMacs, Macbook Pros, new MacBook Airs, and iPhones.

We are talking about a quantum leap that occurred last summer. We have gone from deriding Apple in the beginning of this year to completely embracing Apple as a better platform than Windows, Blackberry, or Android by the end of the year.

Apple is making a huge entrance in the enterprise market this year. Next year, you will start noticing Apple devices in the enterprise everywhere.
post #25 of 49
Quote:
Originally Posted by anantksundaram View Post

Microsoft. 2012. You heard it here first.

I think you may be correct on this and don't let us forget it, anantksundaram, should it come to pass in a year or two!

Best
post #26 of 49
Quote:
Originally Posted by solipsism View Post

Welcome to the forum. Do you want to explain further why Symbian is superior and these newcomers are inferior? Personally, i don’t see it.

Nicely put, Solipsism, and I too, welcome giodelgado to the forum!

Symbian was on my last phone before the first iPhone. With all due respect, giodelgado, Symbian seems to be on the down swing of innovation.

Best
post #27 of 49
If B of A and Citi had been using iphone all along, they would not have needed a US Government bailout.
post #28 of 49
Quote:
Originally Posted by alphajack7 View Post

If B of A and Citi had been using iphone all along, they would not have needed a US Government bailout.

Now that's funny...if you look at the Monopoly game...in the instructions it specifically says the "Banker" always wins!

The problem in America is that bankers in their $3,000 dollar suits are too willing to get on their knees and give BJ's to our elected officials and in return get tax law changed to benefit the bankers.


Until we can get the bankers to stop getting on their knees or get the elected officials to stop receiving said BJ's nothing will change.

PS. I sent this to the Wall Street Journal, but for some reason they didn't print it!

Best
post #29 of 49
Quote:
Originally Posted by sirozha View Post

I work in IT for an insurance company, and we are currently testing Macs, iPads, and iPhones that are to be deployed throughout the company by the end of the year. The first ones to get them are the top sales people and executives. ....

This insurance company DAMN well better be MY employer. And if it's not, please have your recruiter call me directly.
post #30 of 49
Quote:
Originally Posted by solipsism View Post

Welcome to the forum. Do you want to explain further why Symbian is superior and these newcomers are inferior? Personally, i dont see it.

thanks, I never said others were inferior but as you said, YOU "personally" don't see it.
post #31 of 49
Quote:
Originally Posted by giodelgado View Post

thanks, I never said others were inferior but as you said, YOU "personally" don't see it.

Funny, but "how well it stands in comparison with newcomers and their marketing schemes to sell more and give less" really sounds like you're saying the others are inferior. Unless selling more and giving less leads to excellence?

As far as "not seeing it" being some personal quirk of Solipsism's, I'm not aware of any credible commentator that would recommend Symbian over pretty much any modern smart phone OS, at this point. The general consensus seems to be that Nokia has gotten pretty far into the weeds, and it's going to take some pretty serious sustained effort to get back on track. Perhaps you can link to some convincing arguments otherwise?
They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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post #32 of 49
I noticed some people here start to compare default enterprise and security options of various mobile solutions. The point is (and the article explicitly mentions that too) you can easily develop and deploy in-house app with added level of security and compatibility on top of what Apple provides.

I'm afraid this days Blackberry has nothing to fight back with, only waning userbase loyalty to keep themselves afloat.
post #33 of 49
Quote:
Originally Posted by MOEW View Post

Please state the name of the company. I'm sure you all have JB'd devices if they are in the hands of your "peeps".

Honestly, if you can't control the device, how can you control your infrastructure?

A good example is being rick rolled if JB'd. And don't tell me your employees won't do it, as it's 100% legal.

Then they will figure a way for itunes on the work provided desktop... because they HAVE TO SYNC!. There goes productivity. I hope your organization is small and not what you stated.

Legal or not, the device will belong to the firm and so JB'ing the device will no doubt be a violation of their corporate policy. I work for a bank and every email, login welcome dialog, etc. reminds you of every action that can lead to termination! The first sign of a JB'd device and you can be sure that the employee will be severely reprimanded or even terminated.
post #34 of 49
I find this all a bit strange. Every company that I've worked for has been very OS agnostic for smartphones. I currently get the choice between the iPhone, Android, Symbian and Blackberry. Windows Mobile used to be a choice too. With 25,000 employees, I'm surprised that these companies don't already give their employees a choice.

Quick poll: Does your employer give you a choice?
post #35 of 49
I've bought 3 Macs and 4 iPods over the last 10 years, so don't conclude that I'm an Apple basher.

My wife recently switched from a BB to an iPhone at work. She hated the iPhone and switched to a Torch about 2 weeks later. This is despite the fact that she has an iPod touch and loves it. As a phone and a business device, she said it was deficient for the following reasons:

1) The phone quality was lousy and she kept getting dropped calls. To be fair, the person she gave her phone to afterwards didn't have the same problems.
2) There's no speed dial functionality, and the speed dial apps all fall short. This in contrast to the BB, where you hold one key and it dials.
3) There's no way to do single (non-bulk) deletes of old call logs.
4) The email app was deficient. Among her complaints were the fact she couldn't do bulk deletes for old emails. Also, she couldn't select multiple emails to flag or to put into a folder.
5) The calendar app was deficient.
6) The hands-free calling functionality is deficient, as every attempt to call with a Bluetooth presented her with 3 options for each outgoing call. There was no obvious preference setting to change this.

On the other hand, she liked the new Torch. The browser and multi-touch apps aren't as good as the iPhone, but good enough,

As much as I don't like my own work BB (I believe it's the Curve), I can imagine with the hundreds of emails I get a day how much I would miss delete prior email functionality.

I think the only issue is that Apple hasn't put the resources into making their core apps business-friendly. Once they do, I have no doubt they'll close the gap.
post #36 of 49
people are pretty polarized on the iphone/BB thing. Many BB users are pretty entrenched in general, RIM had a record quarter recently despite all the RIM's goin down! shouts.

But that said, they should be more than a little concerned.
What I got... 15" i7 w/8 gigs ram,iPad2 64gig wifi, 2.0 mac mini, 2.0 17" imac, appleTv, Still running my old G4 466 upgraded to 1.2GHz maxed ram as a pro tools machine, and 2 iphones.
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What I got... 15" i7 w/8 gigs ram,iPad2 64gig wifi, 2.0 mac mini, 2.0 17" imac, appleTv, Still running my old G4 466 upgraded to 1.2GHz maxed ram as a pro tools machine, and 2 iphones.
Reply
post #37 of 49
This is something expected. Hmmm. Android. :|
post #38 of 49
Quote:
Originally Posted by JavaCowboy View Post

I've bought 3 Macs and 4 iPods over the last 10 years, so don't conclude that I'm an Apple basher.

My wife recently switched from a BB to an iPhone at work. She hated the iPhone and switched to a Torch about 2 weeks later. This is despite the fact that she has an iPod touch and loves it. As a phone and a business device, she said it was deficient for the following reasons:

1) The phone quality was lousy and she kept getting dropped calls. To be fair, the person she gave her phone to afterwards didn't have the same problems.
2) There's no speed dial functionality, and the speed dial apps all fall short. This in contrast to the BB, where you hold one key and it dials.
3) There's no way to do single (non-bulk) deletes of old call logs.
4) The email app was deficient. Among her complaints were the fact she couldn't do bulk deletes for old emails. Also, she couldn't select multiple emails to flag or to put into a folder.
5) The calendar app was deficient.
6) The hands-free calling functionality is deficient, as every attempt to call with a Bluetooth presented her with 3 options for each outgoing call. There was no obvious preference setting to change this.

On the other hand, she liked the new Torch. The browser and multi-touch apps aren't as good as the iPhone, but good enough,

As much as I don't like my own work BB (I believe it's the Curve), I can imagine with the hundreds of emails I get a day how much I would miss delete prior email functionality.

I think the only issue is that Apple hasn't put the resources into making their core apps business-friendly. Once they do, I have no doubt they'll close the gap.

valid points. hope Apple is working on improvements.
post #39 of 49
I'm an iPhone user, from Day 1, but my new company is currently standardized on Blackberry. They sent me a BB Torch and after having spent a few weeks with it, I've come to the following conclusions:

- iPhone is far superior in terms of User Experience. The iPhone is simple, intuitive, and responsive. The Torch is clunky, confusing, and the slide out keyboard is difficult to type on.

- iPhone is far superior in terms of most built-in and 3rd Party applications. Web Browsing is much smoother, on iPhone, and BB Tourch's Music player is a joke compared to iPhone. I listen to a lot of Podcasts, so there is no comparison.

- Blackberry's Email and Calendar is far superior to iPhones. Sorry, but there is simply no two ways about it. This is where the BB excels and one reason why it's the 'standard' at many corporations. The integration with Exchange Email/Calendar/Contacts is seamless. Blackberry's standard 'push' email and calendar is really far superior to Apple's iTune's Sync and/or purchasing the add-on MobileMe cloud service. In my opinion, Apple should include Push email/calendar as part of it's standard service offering. Maybe this is an AT&T thing, but I really like this feature and can no longer live without it.

- Call Quality is about the same on both. Same carrier (AT&T).

I think Apple is moving in the right direction however, they need to pay more attention to Enterprise Customers. Their traditional focus on Consumers means they often miss opportunities because they lack the focus and understanding of Enterprise customer needs. This is not surprising given Steve Jobs public statements and the fact that the vast majority of their revenue comes from Consumers.

Also, a lot of people don't know that Dell's KACE Management Appliance can manage iPhones (in addition to Windows, MacOS, and Linux). This includes OS updates, Inventory, App Distribution, and more. If I were an IT Director with iPhones in my enterprise, I would strongly consider KACE.
post #40 of 49
Quote
Here is a 5 min. MacWorld Video 60 days prior to the iPad going on sale but after Job's Keynote...see how wrong PC World gets it & Snell gets it right!
http://www.youtube.com/v/qV-JwjI96Gk...dded&version=3

Yes the PC World Guy got it wrong, but let us be fair to him. After all he is just trying to Pay his rent and food. What else could he say. ?
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