Originally Posted by xSamplex
"Still better than the others". That the best you can come up with.
One should not define quality as a relative property if one is pursuing (or trying to purchase) excellence. It's clear that the Apple fans have a hard time admitting this.
But I'm very happy for you that you have better things to do with your life...
I think when one is pursuing excellence the very goal is to best the competition in design, functionality, and reliability when entering a market. After you accomplish that great feat, you have to keep releasing new models that best your previous ones.
This study (with it's projections) is proving the iPhone 4 is the most reliable smartphone available. That is excellent regardless what your opinion of the failure rate is.
If Apple operated as you insist, they'd have to revolutionize the logic board, soldering points, transistors, wiring, adhesives, and the physical elements of the universe to best some mythical unicorn smartphone that has zero failure rate. Companies don't work in a vacuum, as much as Apple tries, and they have to balance excellence of their product with profitability, marketability, etc.
I think Apple having 1/3 the malfunction rate of Blackberry says more about Blackberry's poor performance and Apple's excellence than your argument that Apple needs to improve because their phones fail 2.1% of the time and that's just unacceptable.
Finally, if you drop your phone and it breaks, it's YOUR fault. You know what it's made of on the outside, you know it has delicate miniature electronics inside. You have no excuse.
If these failure rates are unacceptable to you, don't look at the competition, it only gets worse. I think you shouldn't buy a smartphone because they seem to be too fragile and inferior in design for your taste. Let me know when a smartphone comes out that has a failure rate acceptable to you. I might want to research it myself. And please stay away from studies regarding computer failure rate, otherwise we may not have the pleasure of your comments on this forum any longer.