I brought my laptop in for migration to new laptop and because the screen was flickering. The guy told me how to do a migration at home, but said they'd check the back of the screen for a loose cable (replace the inverter at most), and even said I could do the migration when I got it back. Under "Data transfer" he typed in "Not required." It was a tier 1 repair.
I got my laptop back, and they went ahead and did a tier 4 repair. They replaced the inverter, but went ahead and replaced the hard drive also! They did not do a data transfer because I did not pay the $99. All my data is gone.
Has anyone had this type of situation before? I know they have that waiver for data loss, but this really wasn't data "loss" -- they straight up took it upon themselves to toss out my old hard drive for a mystery problem I never complained of, despite telling me they wouldn't do anything near that serious and that I DID NOT need to transfer my data beforehand.
Has anyone had this experience? If so, what resolution?