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Apple TV users report long rental wait times, HDMI issues - Page 2

post #41 of 87
Quote:
Originally Posted by digitalclips View Post

I have a Quadra 840 av too but IMHO my MacPro and MacBook Pro are built 1000 times better. I could drop either on the Quadra and it would be annihilated

Drop a Mac Pro on anything and it would cause some serious damage. That thing is a beast.
However, I'm pretty sure if I dropped an MBP on a Quadra, the MBP would suffer much more damage. My Quadra has definitely seen its rough and tumble, and still powers up! My comment was more about the electronic parts than the casing.
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post #42 of 87
Quote:
Originally Posted by camroidv27 View Post

Drop a Mac Pro on anything and it would cause some serious damage. That thing is a beast.
However, I'm pretty sure if I dropped an MBP on a Quadra, the MBP would suffer much more damage. My Quadra has definitely seen its rough and tumble, and still powers up! My comment was more about the electronic parts than the casing.

I know just teasing. Plus I think MBPs went through a bad patch with video boards. Not now TG!

BTW. I have zillions of applications for old Macs, they are fun for a few hours.
From Apple ][ - to new Mac Pro I've used them all.
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From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
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post #43 of 87
No issues with my 2nd gen ATV. I've only rented one movie (mostly use netflix), but didn't wait very long at all for it to start (less than a minute). Photo/video/audio streaming from iTunes has been flawless. Youtube is great (although I must say typing in search terms with the ATV remote is a bit annoying -- it would be nice to have a wireless keyboard option). All-in-all, I am very pleased. Well, well worth the $100.
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post #44 of 87
Quote:
Originally Posted by iLiver View Post

Well, iTunes rentals may be doomed. If it weren't for Netflix on the new ATV I wouldn't have bought and probably many others wouldn't have either.
For $7.99 unlimited monthly rentals, many of which are HD, it simply can't be beat. The 24 hour window/ high cost of an iTunes $5 per rental is not worth it to me.
The Netflix HD rentals stream so smooth and look amazing.

And I can watch them on my iPhone with the Netflix App!!!!

I agree. $5 per rental for movies is a no go with me. I'm enjoying my AppleTV and the netflix streaming as well. For me Netflix streaming/MobileMe Photo Screensaver/AirVideo are the things I like most with the device. Being able to stream Pandora and Sirius Radio over the network from my ipad to the AppleTV hooked up to my stereo system with AirVideo has been a big win for me.
post #45 of 87
Quote:
Originally Posted by lkrupp View Post

... I have one of 'em where I work. Every morning he comes in to find his work computer hosed in some way and then starts banging the mouse on the desk while cussing up a storm about the "idiots" in IT.

Well, at this point, they probably are messing with him for the fun of it.
post #46 of 87
Quote:
Originally Posted by tbsteph View Post

I think it is readily apparent the ATV2 has some issues with HDMI (Some Sony and Phillips HDTV's) and extended wait times when streaming rental movies.

It's not readily apparent at all. There is absolutely no evidence, other than anecdotal, that the ATV2 itself has issues with anything. Is it not possible that "certain" Sony and Phillips models have their own HDMI issues and are not truly HDMI compliant? Yes, a few users are blaming the ATV2 but that means nothing in itself. The HDMI specification has its own well documented, admitted issues. There are, of course, numerous factors involved in an internet connection and it all has to work flawlessly for things to proceed and for that picture to show up on that HDTV. I never understand why the finger is immediately pointed at Apple in a knee-jerk way while the user's ISP, HDTV, home network, etc. are all assumed to be just fine until proven otherwise.

And for the record I have been using an ATV1 for a couple of years now and have experienced none of the so-called "known, admitted, well documented, pandemic, widespread" flaws that Apple has "refused" to address. Most HDTVs now have networking ports so firmware updates can be downloaded and applied online. Samsung, for example, has quite a few available right now. I have had to update the firmware in my Blu-ray player several times to get a new movie to play properly. So blaming the ATV2 is premature to say the least. It's still bullshit at this point.
post #47 of 87
My Apple TV (before I sold it) was significantly slower connecting and downloading movies/TV shows than my Xbox 360 slim with the same Ethernet connection (same cable - just switched machines).

While I like the layout of the Apple TV's interface, it was redundant to have two devices. The Apple TV simply wasn't compelling enough, especially with the limited TV rentals available (boo). If Apple gets those licensing problems fixed, I will reconsider buying a replacement in the future.
post #48 of 87
Quote:
Originally Posted by lkrupp View Post

There is absolutely no evidence, other than anecdotal, that the ATV2 itself has issues with anything... I never understand why the finger is immediately pointed at Apple in a knee-jerk way while the user's ISP, HDTV, home network, etc. are all assumed to be just fine until proven otherwise...It's all still bullshit

Try Googling Apple TV Error 112
post #49 of 87
Performance has been fine on my ATV 2 - loading quickly and playing back HD rentals just fine (no huge wait time). In fact, I have found that Netflix HD movies load better on ATV 2 than on my LG blu-ray player.

With 4 Mbs, I am right about on the threshold to be able to stream Netflix in HD. On several occasions, I tried to stream an HD title on my blu-ray, and it didn't load in HD quality, but then switched over to the ATV 2, and it streamed just fine in high quality (it definitely looked HD, but one gripe I have is that ATV 2 doesn't confirm it was able to stream in HD like my blu-ray player does - but regardless it looked way better than what was streaming on my blu-ray).

The interesting thing is that my ATV 2 is hooked up through wifi, while my blu-ray has a direct ethernet connection.

Also, I have not had any HDMI handshake issues (have had it connected to my projector, a LG TV and a Hanspree TV).
post #50 of 87
Quote:
Originally Posted by lkrupp View Post

It's not readily apparent at all. There is absolutely no evidence, other than anecdotal, that the ATV2 itself has issues with anything. Is it not possible that "certain" Sony and Phillips models have their own HDMI issues and are not truly HDMI compliant? Yes, a few users are blaming the ATV2 but that means nothing in itself. The HDMI specification has its own well documented, admitted issues. There are, of course, numerous factors involved in an internet connection and it all has to work flawlessly for things to proceed and for that picture to show up on that HDTV. I never understand why the finger is immediately pointed at Apple in a knee-jerk way while the user's ISP, HDTV, home network, etc. are all assumed to be just fine until proven otherwise.

And for the record I have been using an ATV1 for a couple of years now and have experienced none of the so-called "known, admitted, well documented, pandemic, widespread" flaws that Apple has "refused" to address. Most HDTVs now have networking ports so firmware updates can be downloaded and applied online. Samsung, for example, has quite a few available right now. I have had to update the firmware in my Blu-ray player several times to get a new movie to play properly. So blaming the ATV2 is premature to say the least. It's still bullshit at this point.

There was definitely an issue. It had to do with streaming movies from iTunes. Netflix ran absolutely flawlessly as did Youtube and other third party apps. Every time my family would want to watch a movie or show from the other side of the menu, I would cringe. Multiple attempts at streaming from iTunes failed with loading messages saying movies would start in 150 minutes, 98 minutes, 120 minutes. I never got credits for all the failed attempts. It was very frustrating. They simply never would load. I did find that I could home stream movies from my laptop which were rented on that device but streaming from iTunes directly on the ATV2 never worked.

I have an Airport Extreme and run a network which is regularly tested and was running at 16 MBps, so buying an AEX or upgrading your network won't solve any issues.
I am happy to say the recent update fixed the issue for me. Resetting the device, multiple reboots, reconfiguring of devices and hardware did nothing. The ATV2 was the only device which ever had issues on my network and then only when streaming from iTunes rentals.
post #51 of 87
I have long wait times for rentals on the weekend - everything else works fine. So I just assume Apple has a separate server for the rentals and it gets hammered on late weekend nights when most people might stay in to watch TV. It's unacceptable for Apple to not dedicate enough server resources for what is supposed to be the key feature on this device!
post #52 of 87
I have both the original AppleTV, and now a gen 2 as well.

On the Gen 2 AppleTV I rented 2 HD movies last Friday night, and after waiting hours, was still told that each movie had hours before we could watch.

We gave up and watched Netflix instead, which worked perfectly all evening.

Finally, 5 days later, we returned to the movies to see if they were ready for viewing; after that many days, we still were told it would be 3+ hours.

I have a bonded pair of T1 lines, which provide 3Mbps of bandwidth at all times; I've had almost no trouble watching non-HD movies on my original AppleTV, but this one has been useless for HD. A tech person told me to turn off the HD option, which would allow us to rent non-HD movies going forward, which is what we will do.

Apple refunded the rental fees.
post #53 of 87
Quote:
Originally Posted by c4rlob View Post

I have long wait times for rentals on the weekend - everything else works fine. So I just assume Apple has a separate server for the rentals and it gets hammered on late weekend nights when most people might stay in to watch TV. It's unacceptable for Apple to not dedicate enough server resources for what is supposed to be the key feature on this device!

Dude, they got rid of the XServe. They are using Mac Minis to stream movies. I read it in AI (no, I made that up)

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post #54 of 87
Quote:
Originally Posted by deuxlavabo View Post

No issues with my 2nd gen ATV. I've only rented one movie (mostly use netflix), but didn't wait very long at all for it to start (less than a minute). Photo/video/audio streaming from iTunes has been flawless. Youtube is great (although I must say typing in search terms with the ATV remote is a bit annoying -- it would be nice to have a wireless keyboard option). All-in-all, I am very pleased. Well, well worth the $100.

Ditto on all that. I use the Remote app on our iPad or iPhone for typing in search--much better experience. But the app is a little inelegant. Confusing sometimes about where you are and where to go to get the function you need next. A serious re-design is in order. Still, better than hunt and peck with the remote.
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post #55 of 87
Quote:
Originally Posted by c4rlob View Post

I have long wait times for rentals on the weekend - everything else works fine. So I just assume Apple has a separate server for the rentals and it gets hammered on late weekend nights when most people might stay in to watch TV. It's unacceptable for Apple to not dedicate enough server resources for what is supposed to be the key feature on this device!

Let's hope the NC farm is going to have some of its resources devoted to this. I've never rented a movie yet on my ATV2 since I have Netflix for that already.
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post #56 of 87
Hi,

Changing my DNS from Google to OpenDNS fixed this issue for me.

Using Google DNS everything worked but there were long wait times for rented movies. After changing to OpenDNS it has worked flawlessly. It also helped with Hulu Plus streaming.

I'm using a Time capsule and AT&T 6MB DSL.
post #57 of 87
Quote:
Originally Posted by lamewing View Post

Try Googling Apple TV Error 112

Then why aren't all ATV2 users experiencing this "issue"? If it's some flaw in the firmware explain why the majority posting here say they have no issues with their ATV2. Googling ATV error 112 means absolutely nothing. Counting Google hits is a ridiculous way to assess the prevalence of some problem. Same goes for counting thread reads at Apple discussion forums like this article does. Because a lot of people look at a thread does not mean they have the issue. And most of these threads consist of the same few people posting again and again as they circle jerk each other into a frenzied lather.

Are some ATV2 users experiencing problems? Yes, absolutely, they are. Can the problems be experimentally confirmed and pinpointed? NO! Visit any, and I mean ANY, forum dedicated to any device. Be it the ATV2, any brand of HDTV, a radio, an AVR, smart phones, tablets, toasters, alarm clocks, and you will find a forum where dozens of people are ranting away at the device, accusing it of causing the apocalypse and ruining their lives. I used to research these forums before buying. No more. Of all the devices I have purchased which have been deemed fatally flawed, rife with problems, not fit to own, I have yet to see these "issues" myself. Same goes for so-called user reviews on sites like Cnet. When the iPhone was originally announced in 2007 Cnet's user reviews of the device literally exploded with negative "user" reviews... of a device no one had seen or used yet. And we all found out how accurate those reviews were didn't we.
post #58 of 87
Quote:
Originally Posted by StuffOfInterest View Post


I'd really recommend against using wireless networking for streaming video applications. The bandwidth is too variable for many streaming systems to cope with. I.




Does that include using an AirPort Express in close proximity to an iTV? That should just work.
post #59 of 87
Quote:
Originally Posted by screamingfist View Post

eh, i have a Roku and it flakes out if the hdmi cable is over 6 foot (had a 9). if you look hard enough you can find something 'wrong' with everything....

Q. Does HDMI accommodate long cable lengths?

Yes. HDMI technology has been designed to use standard copper cable construction at long lengths. In order to allow cable manufacturers to improve their products through the use of new technologies, HDMI specifies the required performance of a cable but does not specify a maximum cable length. We have seen cables pass "Standard Cable" HDMI compliance testing at lengths of up to a maximum of 10 meters without the use of a repeater.

With any long run of an HDMI cable, quality manufactured cables can play a significant role in successfully running HDMI over such longer distances.

Return to top


Q. How do I run HDMI cables longer than 10 meters?
There are many HDMI Adopters working on HDMI solutions that extend a cable’s effective distance from the typical 10 meter range to much longer lengths. These companies manufacture a variety of solutions that include active cables (active electronics built into cables that boost and extend the cable’s signal), repeaters, amplifiers as well as CAT5/6 and fiber solutions.

Return to top


Q. How can I tell if a cable is an HDMI certified cable?
All HDMI products are required to be certified by the manufacturer as part of the HDMI Compliance Test Specification. However, there may be instances where cables bearing the HDMI logo are available but have not been properly tested. HDMI Licensing, LLC actively investigates these instances to ensure that the HDMI trademark is properly used in the market. We recommend that consumers buy their cables from a reputable source and a company that is trusted.


www.hdmi.org
post #60 of 87
Here's another extensive Apple Support discussion thread on the streaming delays that wasn't mentioned in the article.

http://discussions.apple.com/thread....art=0&tstart=0
post #61 of 87
Quote:
Originally Posted by lamewing View Post

Try Googling Apple TV Error 112

Only 143,000 hits. That's not so many.
post #62 of 87
Quote:
Originally Posted by desarc View Post

i wonder if the user reporting "3,000 hours" to download a movie checked that their wireless network was still up.

This happened to me once. After seeing this, I immediately reset my cable modem and wireless router. Once everything was back up the movie started within seconds. I never had HDMI problems.

Quote:
Originally Posted by iLiver View Post

Well, iTunes rentals may be doomed. If it weren't for Netflix on the new ATV I wouldn't have bought and probably many others wouldn't have either.
For $7.99 unlimited monthly rentals, many of which are HD, it simply can't be beat. The 24 hour window/ high cost of an iTunes $5 per rental is not worth it to me.
The Netflix HD rentals stream so smooth and look amazing.

I have a friend that comes over and we log into his Nexflix account. I can't tell you how many movies I've wanted to watch that were just not available for streaming. Also, the ones I've watched were always in SD. I supposed the most recent movies might be in HD, but one of the ones I watched was the new Star Trek (2009) and it too was in SD.

So far on iTunes, I've only rented two movies. Both were $1.99. Actually, one of the $1.99 movies was on special, originally $3.99. When I got my bill I saw that they charged me the original $3.99 instead of the $1.99 special price. I fired off an email and within a few hours I had an apology, a $3.99 credit and an additional credit for any movie rental. Of course, it never should have happened, but I am definitely satisfied with it so far.
post #63 of 87
Quote:
Originally Posted by lkrupp View Post


And most of these threads consist of the same few people posting again and again as they circle jerk each other into a frenzied lather.



I'd rather not read sentences like this. Not here. Not anywhere.
post #64 of 87
Quote:
Originally Posted by lamewing View Post

Try Googling Apple TV Error 112

Ah, the dread "try Googling X" argument.

Try Googling "Samsung Internet Blu-ray problems." Try Googling "Sony sucks." Try Googling "My dog is ordering me to kill."

Google is vast. There are confirmatory hits available for pretty much any damn thing you care to propose. It's entirely worthless as supporting evidence, for anything, ever.
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post #65 of 87
I have not experienced the HDMI problem at all with 2 ATV's on Sony TV's.Could be because of 3' HDMI cables. Use it mostly for Netflix as well as playing media served from a Mac mini unit. Haven't tried to rent yet, so don't know if it works or not.

One issue we did see is when we got my son an ATV, and it wouldn't see the Mac mini, even though you could ping both units from a MBP. Finally figured out that with the Time Capsule, one of them was on 2.4GHz band, the other unit was on the 5GHz band. I was a little miffed because I expected that they should work seamlessly together. In my son's case, it is moot because he does not have a dual band wifi router at his place. Still, I mention this here in case someone else might be having this problem.

Other than that, they work flawlessly.
post #66 of 87
Quote:
Originally Posted by AppleInsider View Post

Early adopters of Apple's second-generation Apple TV are reporting issues with streaming HD rentals and problems completing "HDMI handshakes" between the new Apple TV and their HD TVs.

Just don't shake hands that way.
post #67 of 87
Quote:
Originally Posted by deuxlavabo View Post

No issues with my 2nd gen ATV. I've only rented one movie (mostly use netflix), but didn't wait very long at all for it to start (less than a minute). Photo/video/audio streaming from iTunes has been flawless. Youtube is great (although I must say typing in search terms with the ATV remote is a bit annoying -- it would be nice to have a wireless keyboard option). All-in-all, I am very pleased. Well, well worth the $100.

There is a wireless keyboard option: It's called iPad or iPhone using the Remote app.

See, another excuse to buy yet more Apple gear!
post #68 of 87
Quote:
Originally Posted by Robin Huber View Post

Let's hope the NC farm is going to have some of its resources devoted to this. I've never rented a movie yet on my ATV2 since I have Netflix for that already.

The servers are on strike. What do we want? More RAM! When do we want it? Now!

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post #69 of 87
Quote:
Originally Posted by StuffOfInterest View Post

I'd really recommend against using wireless networking for streaming video applications. The bandwidth is too variable for many streaming systems to cope with. If you can't get an Ethernet cable from your router to the ATV (or any other streaming video device) then look into the Ethernet over power adapters. Although not full fast Ethernet speed, these still run faster than most people's external Internet connection so you won't have a bottleneck for streaming video. Switching to a hardwired connection will often stop video from stuttering every time you or your neighbor answers a cordless phone.

Steve Jobs says to turn off your wifi now, please.

"Apple should pull the plug on the iPhone."

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post #70 of 87
Quote:
Originally Posted by digitalclips View Post

I have no such experience. Movies are available almost in seconds for me. Perhaps those with delays have slow internet, it has to buffer.

As to HDMI, I actually just installed a switcher for multiple HDMI sources and find that when i switch to the AppleTV it is instant, switching to FiOS TV takes several seconds to establish a signal. I was interested to note this as I assume it shows what a great signal it generates.

You must have almost the exact same set up as I do.

I bought a switcher and cheap cables from Amazon (Amazon's own branded HDMI cables) and it is all working great, though I will admit that the Apple TV is used mostly for Netflix and YouTube and not HD rentals. But so far so good.
post #71 of 87
Quote:
Originally Posted by AppleInsider View Post

Early adopters of Apple's second-generation Apple TV are reporting issues with streaming HD rentals and problems completing "HDMI handshakes" between the new Apple TV and their HD TVs.

Several discussion threads on Apple's support forums related to issues with HD rentals not loading and HDMI connectivity problems have reached hundreds of posts in length as increasing numbers of Apple TV owners report having trouble with the device.

Some users report that Apple TV displays HD rental wait times of hundreds of minutes, while other video, such as trailers, HD Netflix movies, and YouTube begin playing after just a few minutes. "At one point, the HD movie was going to take over 3,000 minutes to load," wrote one user.

Though a portion of the users have resolved the issue by upgrading to higher bandwidth Internet, others report the problem occurring even with high-speed connections capable of handling HD video.

Another Apple support thread details potential compatibility issues between Apple TV and a number of HD TV sets. Users report frequent "HDMI handshakes" between the TV and Apple TV, with the picture returning with inverted colors. A user-compiled list of TVs affected includes models by Philips and Sony.

The Apple TV 4.1 firmware update, which was released last week alongside iOS 4.2, does not appear to resolve either issue.

Apple unveiled the revamped $99 Apple TV in September with a focus on 'the cloud' and streaming media. With just 8GB of onboard storage, Apple's new set top box serves as a hub for content streamed from the Internet, computers, or iOS devices.

Apple CEO Steve Jobs announced in October that the company had sold 250,000 Apple TVs in "just a short amount of time."

have been using apple tv v.2 with update on my sony HD. everything working as advertised, no delays in rentals or streaming of any kind. guess i'm one of the lucky ones!
post #72 of 87
have been using apple tv v.2 with update on my sony HD. everything working as advertised, no delays in rentals or streaming of any kind. guess i'm one of the lucky ones!
post #73 of 87
I'm loving my new AppleTV. I'm not experiencing delayed download times, but I have noticed an occasional stutter when watching downloaded movies.

With the addition of airplay and netflix, this thing is an absolute winner. I'm buying two as Christmas presents for family members.
post #74 of 87
Nothing to worry unless IT'S OVER 9000!
post #75 of 87
Quote:
Originally Posted by nvidia2008 View Post

Getting in early here... Apple is D00med!!!

Just give everyone a bumper. Its not that much bigger than an iPhone.
post #76 of 87
Steve, please buy NetFlix, problem solved.

The boldest move Steve Jobs can make; let's take over the movie distribution business, just like how you took over the music download business.

What are you going to do with the $50 billion cash on hand, let roll the dice and re-write the movie and TV viewing experience.
post #77 of 87
Quote:
Originally Posted by Postulant View Post

I'm loving my new AppleTV. I'm not experiencing delayed download times, but I have noticed an occasional stutter when watching downloaded movies.

With the addition of airplay and netflix, this thing is an absolute winner. I'm buying two as Christmas presents for family members.

Likewise on the gifting. One for my son, niece and nephew!
I feel sorry for those that may be having issues, but my setup just rocks.
I am also in the process of ripping all of my DVD movies to a RockStor 8Gb RAID.

Now, if someone wants to point me in the right direction for ripping legally owned Blu-ray discs?
You know, something that is as simple as RipIt and iDentify? I just might feel the need to pony up yet another ATV2 for you!
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post #78 of 87
Quote:
Originally Posted by ThinkPeople View Post

Steve, please buy NetFlix, problem solved.

The boldest move Steve Jobs can make; let's take over the movie distribution business, just like how you took over the music download business.

What are you going to do with the $50 billion cash on hand, let roll the dice and re-write the movie and TV viewing experience.


Netflix CEO Reed Hastings: 2010 FORTUNE Business Person of the Year
post #79 of 87
Quote:
Originally Posted by iLiver View Post

Netflix CEO Reed Hastings: 2010 FORTUNE Business Person of the Year

Hestings will be giddy with a Board seat ... he has already made his keeps: he made his millions, $10 to be exact last year and who knows how much more since becoming CEO, and seriously, where can they go, haven't they learnt from Blockbuster.

With Apple running NetFlix, downloads will be smooth and fits perfectly with ATV2 and so many more possibilities ... imangine every home with ATV2; Apple could bring Disney and other movie premiere right to family homes, concerts and other shows ... heck with the dumb cable boxes, let Apple-Flix change the way we watch TV & Movies!!!
post #80 of 87
Quote:
Originally Posted by Cubert View Post

HDMI handshake? Well, that's the problem. It requires a fist-bump.

Quote:
Originally Posted by camroidv27 View Post

Fist-bump? Well, that's the problem. It requires a full TSA Pat Down for HDCP to work right!

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