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Several Apple retail stores fall victim to smash-and-grab burglaries

post #1 of 48
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A burglary at the Apple Store in Greenwich, Conn., Tuesday morning is the latest in a string of smash-and-grab burglaries targeting Apple's retail stores.

The store's surveillance video shows five burglars smashing the front door of the store and quickly grabbing tens of thousands of dollars' worth of merchandise before making their escape. The burglary took place around 3 a.m. early Tuesday morning.

The Greenwich Avenue store opened in November of last year. Greenwich, Conn., is an upscale town well-known for being the "hedge fund capital" of the U.S.

The store was closed Tuesday for repairs. Workers swept up broken glass while a security guard stood watch.

With their iconic glass doors and high concentration of valuable products, Apple Stores have become an easy target for smash-and-grab style burglaries. The company's retail stores have been the victims of a rash of burglaries that have taken place in Illinois, Pennsylvania, New Jersey and now Connecticut.





Surveillance images released by the Greenwich police show the five hooded suspects breaking into the store.

Source: Stamford Advocate

The Apple Store in the UTC mall in San Diego, Calif. has twice been subject to a smash-and-grab burglary. In August, thieves broke through the store's front doors to steal 12 iPhone 4s. On Dec. 9, the UTC Apple Store was again burglarized. The perpetrators made off with 15 Apple unspecified products.

On Dec. 6, the Tice's Corner Apple Store in Woodcliff Lake, N.J., was burglarized. Just before 2 a.m., four burglars smashed their way into the Apple Store for a 30-second stealing spree that included iPods, MacBooks and iPhones.

In 2008, burglars broke into the Tice's Corner store through a vacant furniture next door. Using sledgehammers, crowbars and other tousle, broke through a wall to gain access to the Apple Store. The burglars were unsuccessful, however, and police apprehended and charged three of the four men involved.

Thieves took over $10,000 worth of Apple merchandise from the Shadyside Apple Store in Pittsburgh, Penn., in November. Police suspected that the break-in was connected to a similar burglary at a nearby T-Mobile store that took place hours before the Apple Store theft.

In September, burglars made off with more than $24,000 in Apple products from an Apple Store in Naperville, Ill.

Apple's retail business has seen tremendous growth since the Cupertino, Calif., company opened its first stores May 2001. In the next year, Apple expects to open 40 to 50 new stores, with over half them overseas.

Roughly half of the Macs sold in Apple's retail stores are to first-time Mac owners. As of October, Apple had 317 stores worldwide, averaging $11.8 million of revenue per store, up 52 percent year over year.
post #2 of 48
Just stay open 24/7, the demand is there.
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post #3 of 48
Quote:
Originally Posted by digitalclips View Post

Just stay open 24/7, the demand is there.

Why not just put one of those chain rack looking doors like the ones that are put at the stores inside the shopping mall's.

Apple has the greatest idea for Computer Technology but FAIL for store Security! Idiots!
post #4 of 48
Can't most of the products be traced and/or shut down remotely.

I know their is a simple security program out there that will take take a picture of the person that is using your laptop and email you a picture and location as soon as that computer logs on to the internet?

They should be posting their pictures all over the place ...

It's a shame this is happening, but really isn't a surprise.

As soon as the alarm is tripped, security lights should start flashing like crazy so the people just cut and run and can't see a thing because they are blinded.

Or, when they are closed ... they should have some high tech laser beam setup that looks awesome like in the movies ... that would be a cool looking deterrent.

They need to have some fun with this and be innovative ... the ideas are endless.
post #5 of 48
Quote:
Originally Posted by Macbook831 View Post

Why not just put one of those chain rack looking doors like the ones that are put at the stores inside the shopping mall's.

Apple has the greatest idea for Computer Technology but FAIL for store Security! Idiots!

I’d wager there reason is because it’s aesthetically unpleasing. A silly reason to risk tens of thousands in theft, but it’s there merchandise. If their insurance companies don’t mind, then oh well.

What about glass sandwiched between polycarb. I’m not sure how big they can be made, the cost or the appearance but it seems like an Apple-like solution on the face of it.
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post #6 of 48
The Greenwich police station is only approximately 2 small blocks away from the Apple Store on Greenwich Avenue.
post #7 of 48
They better pray that the Find My Device feature is not enable on at least one of those devices.
post #8 of 48
Some San Diego, CA stores have been broken into more than once. Twice I have been to the UTC store in La Jolla and the doors were being repaired.
post #9 of 48
Quote:
Originally Posted by solipsism View Post

Id wager there reason is because its aesthetically unpleasing.

BINGO!

Quote:
A silly reason to risk tens of thousands in theft, but its there merchandise. If their insurance companies dont mind, then oh well.

Um, insurance company doesn't pay, it just covers and if Apple stores keep getting busted into, insurance rates to cover go up. And while Apple may not increase price on products as they are premium priced now, Apple may not lower their prices or lower them where they might have, if not incurring higher insurance rates. So in the end, we the people get it in the end.

Quote:
What about glass sandwiched between polycarb. Im not sure how big they can be made, the cost or the appearance but it seems like an Apple-like solution on the face of it.

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post #10 of 48
Quote:
Originally Posted by Oh Blah Dee Blah Dah View Post

The Greenwich police station is only approximately 2 small blocks away from the Apple Store on Greenwich Avenue.

But donut shop is 6 blocks away from police station!

Sorry, just had to...

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post #11 of 48
Quote:
Originally Posted by Macbook831 View Post

Why not just put one of those chain rack looking doors like the ones that are put at the stores inside the shopping mall's.

I've seen jewelry stores refuse to do this as well, even after being broken into.

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post #12 of 48
unbreakable/bulletproof type glass is impossible to come by. Ask your local bank
post #13 of 48
Quote:
Originally Posted by solipsism View Post

I’d wager there reason is because it’s aesthetically unpleasing. A silly reason to risk tens of thousands in theft, but it’s there merchandise. If their insurance companies don’t mind, then oh well.

What about glass sandwiched between polycarb. I’m not sure how big they can be made, the cost or the appearance but it seems like an Apple-like solution on the face of it.

I am surprised they are not using laminated glass for the front too.

EDIT: I just noticed on a news video that the glass door was broken at the connections and was not shattered. It seems that they are using laminated glass but weak connections.
post #14 of 48
I would just park a big ass truck in front of the doors at night. Move it when the store opens.
post #15 of 48
post #16 of 48
Quote:
Originally Posted by Gary54 View Post

http://www.youtube.com/watch?v=nRtDc2_SI40

Good post! I'm curious as to what the cost is for that glass of comparable size that Apple uses for their front facades. If it's really expensive, perhaps their mentality is that it is cheaper to replace the stolen merchandise than it would be to replace the cracked glass.

Even though the glass would not break, they would obviously still have to replace the panel due to the damage.

On the other hand, if Apple did that to all their stores, over a very quick amount of time the thieves would get the hint that breaking into the stores would be a lot harder.
post #17 of 48
Quote:
Originally Posted by GreggInSanDiego View Post

Some San Diego, CA stores have been broken into more than once. Twice I have been to the UTC store in La Jolla and the doors were being repaired.

Yup ... was at the UTC store over the weekend and thought that they hadn't replaced the glass from the first break-in ... only to find out that it had been broken into a SECOND time ... first time in August.

If I were Apple I would NOT allow this to happen at all ... I would lower a set of Titanium iBars down from the roof to block out would-be thieves!
post #18 of 48
Tick tick tick. That's the sound of your merchandise running away.
post #19 of 48
Quote:
Originally Posted by ghostface147 View Post

Tick tick tick. That's the sound of your merchandise running away.

That's funny Mr. Eugene Greer.
post #20 of 48
That store is like 10 minutes away from me. Whoever those kids are they're so getting caught, Greenwich doesn't mess around.
post #21 of 48
Quote:
Originally Posted by Masterz1337 View Post

That store is like 10 minutes away from me. Whoever those kids are they're so getting caught, Greenwich doesn't mess around.

Surely Apple (of all retailers) would have security cameras EVERYWHERE in their stores?! Unbelievable.

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post #22 of 48
How about putting a security guard outside after hours?! Motion detection sensors? Inventory all IMII/serial numbers. Locked Security room for merchandise. Spiderwraps? These are some of the things my store does, Now why not Apple? It has plenty of money to make this useful
post #23 of 48
Tousle?

verb (used with object)
1.
to disorder or dishevel: The wind tousled our hair.
2.
to handle roughly.
noun
3.
a disheveled or rumpled mass, esp. of hair.
4.
a disordered, disheveled, or tangled condition.
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post #24 of 48
It's cheaper to suffer a few of these thefts, than to pay for security at every store.
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post #25 of 48
Don't know what their mileage would be on the stolen display kit as the units are locked down is 'shop' mode (you can obviously format the macbooks) . I know that when an iPhone 4 was stolen from my local O2 shop the manager showed me how the phone is 'locked' and does not respond to itunes even in dfu mode. They have a special tool on the store macbook for putting the retail firmware on them.
post #26 of 48
Why not do what I do on my own computer:

1. Add an EFI password to prevent anyone from installing a new copy of the OS on the machine.

2. Change the login page wallpaper to include a message like "if this computer is offered for sale with this message still on the screen then it has been stolen and should be reported to the police".

3. Require a logon password for all accounts and disable the guest account.

4. Turn on disk encryption for all accounts.

5. Install tracking software such as GadgetTrack ( http://www.gadgettrak.com/products/laptop/ )

This makes the machine unsellable by all but the most tech savy. Your average drug addict thief wouldn't be able to sell the machine whole. The only thing they could do is sell it for parts at a significantly reduced rate.
post #27 of 48
The stores could also be fitted with unobtrusive smoke-screen systems and smart water sprays that cover thieves with an ultraviolet dye. Both systems are used extensively in the UK.
post #28 of 48
Quote:
Originally Posted by AppleInsider View Post

A burglary at the Apple Store in Greenwich, Conn., Tuesday morning is the latest in a string of smash-and-grab burglaries targeting Apple's retail stores.

The store's surveillance video shows five burglars smashing the front door of the store and quickly grabbing tens of thousands of dollars' worth of merchandise before making their escape. The burglary took place around 3 a.m. early Tuesday morning.

The Greenwich Avenue store opened in November of last year. Greenwich, Conn., is an upscale town well-known for being the "hedge fund capital" of the U.S.

The store was closed Tuesday for repairs. Workers swept up broken glass while a security guard stood watch.

With their iconic glass doors and high concentration of valuable products, Apple Stores have become an easy target for smash-and-grab style burglaries. The company's retail stores have been the victims of a rash of burglaries that have taken place in Illinois, Pennsylvania, New Jersey and now Connecticut.





Surveillance images released by the Greenwich police show the five hooded suspects breaking into the store.

Source: Stamford Advocate

On Dec. 6, the Tice's Corner Apple Store in Woodcliff Lake, N.J., was burglarized. Just before 2 a.m., four burglars smashed their way into the Apple Store for a 30-second stealing spree that included iPods, MacBooks and iPhones.

In 2008, burglars broke into the Tice's Corner store through a vacant furniture next door. Using sledgehammers, crowbars and other tousle, broke through a wall to gain access to the Apple Store. The burglars were unsuccessful, however, and police apprehended and charged three of the four men involved.

Thieves took over $10,000 worth of Apple merchandise from the Shadyside Apple Store in Pittsburgh, Penn., in November. Police suspected that the break-in was connected to a similar burglary at a nearby T-Mobile store that took place hours before the Apple Store theft.

In September, burglars made off with more than $24,000 in Apple products from an Apple Store in Naperville, Ill.

Apple's retail business has seen tremendous growth since the Cupertino, Calif., company opened its first stores May 2001. In the next year, Apple expects to open 40 to 50 new stores, with over half them overseas.

Roughly half of the Macs sold in Apple's retail stores are to first-time Mac owners. As of October, Apple had 317 stores worldwide, averaging $11.8 million of revenue per store, up 52 percent year over year.

Simple solution have one security guard posted outside the store and the other one inside the store and have every product locked up.Where I live this is done.
post #29 of 48
I like the fact that you can look though the windows of an Apple store when it's closed. Putting gates and bars up with spoil it. It's really dumb stealing the display stuff as it's value as isn't that high.
post #30 of 48
I've always had to connect my devices to the Internet to "activate" them...haven't we all? (regarding iPhones/iPods/iPads) Isn't it simply a matter of time before someone does the same with the stolen items? Especially with the SN's of them all--that's what inventory is all about. If this is the case, I can't see them taking very long to track these items--or at least ONE of the individuals--down and "solving the case". This sounds more like "Encyclopedia Brown" detective work!!!!!
post #31 of 48
Quote:
Originally Posted by GreggInSanDiego View Post

Some San Diego, CA stores have been broken into more than once. Twice I have been to the UTC store in La Jolla and the doors were being repaired.

Same here. In fact, I was in the store once and all this commotion started up at the front when someone ripped an iPod Touch from the display and dashed off with it - broad daylight! They even had a security guard in the store but he was standing way in the back ...
post #32 of 48
Quote:
Originally Posted by Macbook831 View Post

Why not just put one of those chain rack looking doors like the ones that are put at the stores inside the shopping mall's.

I think they could do better than a roll down cage. How about a very cool looking acid etched metal door that slides across or rolls down. They could perferate the material with cool designs that would be notice from afar with backlighting. The metal could be alarmed so that trying to tamper with it would set off the alarm, or they could electrify it
Or they cold put in a moat. Or steel bars that slide up from the ground. Oh the possibilities are endless.
post #33 of 48
Quote:
Originally Posted by Oh Blah Dee Blah Dah View Post

The Greenwich police station is only approximately 2 small blocks away from the Apple Store on Greenwich Avenue.

I don't think anyone at the police station picks up & drives on over there, I believe they always call out on radio for the closest patrol. If all patrols are busy or closest one is like 5min away then the burglars got it made. It's a gamble, cause closest patrol might be 1 block over even if the police station was 30min away. Proximity to a police station only ups chances of being caught during certain hours of the day/night when shift changes occur & cars are reporting back or leaving the station. If there was a major emergency then yes they'd send out patrols from the station but a burglary alarm going off usually just gets a radio to closest patrol to go & check it out.
post #34 of 48
Quote:
Originally Posted by Gary54 View Post

http://www.youtube.com/watch?v=nRtDc2_SI40

NICE!! Love the forklift but would have liked to see it finally go!

That much open structure in a store though is a recipe for crooks to find a way, I remember there was a place here locally where someone backed a pickup through a storefront. Wasn't an Apple Store, can't remember what kind of store it was. Best deterrent to crime is to make it not worth the effort, unfortunately some crooks see a theft conviction as some minor time in the pen & then out to do it again. Free room & board, they even get cable!
post #35 of 48
Quote:
Originally Posted by ghostface147 View Post

Tick tick tick. That's the sound of your merchandise running away.

Meanwhile, Steve Ballmer should place an ad on Craigslist offering to PAY burglars to break into a Microsoft store to make it look like the products were desirable.
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post #36 of 48
Quote:
Originally Posted by Macbook831 View Post

Why not just put one of those chain rack looking doors like the ones that are put at the stores inside the shopping mall's.

Apple has the greatest idea for Computer Technology but FAIL for store Security! Idiots!


That is the singular most ignorant comment I have read on AI yet.
post #37 of 48
Quote:
Originally Posted by Masterz1337 View Post

That store is like 10 minutes away from me. Whoever those kids are they're so getting caught, Greenwich doesn't mess around.

I still can't understand why Apple opened in Greenwich when the Stamford store is 10 minutes away with ample parking which Greenwich doesn't have.

There's a rumor in Westport that they are coming here too.
post #38 of 48
Firstly, I can't imagine Apple carries insurance for loss by theft. It probably has liability and general coverage in case of a huge catastrophe like a fire or something, but as mentioned earlier in other posts, after filing a few claims for such robberies, the insurance premiums would skyrocket. So I suspect Apple is self-insured.

Secondly, the value of the merchandise stolen is but a fraction compared to the cost of replacing the broken doors or glass panels, and the sales the store missed while closed for repairs. Apple's TRUE loss isn't the retail value that's reported in the news. These were demo devices that Apple was never going to sell anyway, so the real value that was actually lost is the cost to replace these items --the manufactured cost, not the retail price. The robbery means that the value of these machines gets moved from one accounting column to another, just a little sooner than planned.... Besides, there are dozens, if not hundreds of identical models sitting on-site, so these stores aren't "going without".

So, even if a dozen of Apple's 300 or so stores are burgled in a manner of a couple weeks, there is zero incentive for Apple to insure for and/or install "unsightly security measures" to prevent these kinds of incidents. As others have mentioned, consumers like being able to window shop Apple after hours, Apple is very image conscious and most likely will never consider ugly security clap-trap, and in the bigger picture the losses in each case are minuscule when compared to the respective store's total annual volume. In other words, it's part of doing retail, Apple style.
post #39 of 48
Quote:
Originally Posted by Gary54 View Post

http://www.youtube.com/watch?v=nRtDc2_SI40

Great clip. All I could think of was that Apple would love this glass, it is very reflective! (Too soon?)
post #40 of 48
Although it may not be cost effective, it would be great to have an undercover security guy well hidden after hours that can taser these SOBs when they do these smash-n-grabs. They could bag at least 1 or 2 of the punks.

On another, more cost effective note, why not use shatter/bullet proof glass?
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