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As iPhone debut looms, Verizon says AT&T not known for reliable network

post #1 of 73
Thread Starter 
The ongoing rivalry between AT&T and Verizon has picked up steam again, with the two companies trading jabs at one another before Verizon is expected to announce it will sell Apple's popular iPhone today.

After an AT&T representative characterized Verizon's network as "slow," Verizon shot back, according to The New York Times. Verizon Wireless spokesman Jeffrey Nelson reportedly said that "it must be backwards day at AT&T."

"AT&T is known for a lot of things, but network quality is not one of them," he said. "Typically companies try to call attention to their strongest suit."

The comments came in response to a previous statement from AT&T, in which the carrier touted its faster network speeds than Verizon. An AT&T spokesperson said that Verizon iPhone users would experience "life in the slow lane" on the rival's network.

"The iPhone is built for speed, but that's not what you get with a CDMA iPhone," AT&T spokesman Larry Solomon said.

Verizon is set to host a media event today in New York City, where it is expected to announce it will carry the iPhone. AppleInsider will have full, live coverage of the announcement.

The last major public dispute between Verizon Wireless and AT&T came in 2009, when Verizon released a series of TV ads mocking AT&T's network. The campaign also lampooned Apple's "There's an app for that" tagline for the iPhone App Store, using the phrase "There's a map for that" to point out AT&T's inferior 3G coverage map in the U.S.

AT&T responded by filing a lawsuit against Verizon, and asking a federal court to pull the "misleading" television ads. Verizon's ads showed AT&T's coverage areas without high-speed 3G as a blank space on a map, which AT&T argued could be interpreted by people as meaning there was no coverage at all.

Though the lawsuit was eventually dropped, AT&T opted to directly take on Verizon with its own advertisements featuring Luke Wilson. The back-and-forth advertising battle lasted for months, but both companies eventually opted to move on and prevent further damage to their images.
post #2 of 73
This whole Verizon vs ATT debate constantly reminds me of the childhood story about the tortoise and the hare. Verizon is the slow but steady tortoise and ATT is the fast but sporadic hare. And we all know who won that race.
post #3 of 73
Quote:
Originally Posted by AppleInsider View Post

"AT&T is known for a lot of things, but network quality is not one of them," he said.



So what he is saying is that Apple has partnered with a poor quality network for years and years and years. Apple does not treat its customers that way.

Will we let Verizon get away with disparaging Apple and its business partners?
post #4 of 73
Quote:
Originally Posted by CEOstevie View Post

So what he is saying is that Apple has partnered with a poor quality network for years and years and years. Apple does not treat its customers that way.

Will we let Verizon get away with disparaging Apple and its business partners?

All of the networks are bad. Apple had to choose one.
post #5 of 73
Quote:
Originally Posted by AppleInsider View Post

"AT&T is known for a lot of things, but network quality is not one of them," he said. "Typically companies try to call attention to their strongest suit."

I would much rather hear the positives and how they are going to handle voice OR data but not both at the same time. This is the biggest difference I see.
post #6 of 73
"backwards day"???

Is this dude in the 4th grade? It may be true but make it burn more than "backwards day". I bet it really hurt AT&T's feelings. Ouch.


On another note, if verizon could do voice data at the same time, and have fast speeds....I would probably pay the huge fees for cancellation and buy new phones to switch. BUT, they don't do both simultaneously and the data really is slower. I was a long time verizon user and their speeds are definitely slower.
post #7 of 73
In real life use ATTs technically faster data speeds are almost never acheived. Why? Weak signal strength causes the phones to switch to a lower data speed to assure data integrity. Only if you are right on top of a cell site do you see faster speed than Verizon. I
post #8 of 73
Quote:
Originally Posted by iancass79 View Post

"backwards day"???

Is this dude in the 4th grade? It may be true but make it burn more than "backwards day". I bet it really hurt AT&T's feelings. Ouch.


On another note, if verizon could do voice data at the same time, and have fast speeds....I would probably pay the huge fees for cancellation and buy new phones to switch. BUT, they don't do both simultaneously and the data really is slower. I was a long time verizon user and their speeds are definitely slower.

Yes, but what happens when you are in the VAST majority of AT&T's data network that only gets EDGE, or their more-than-enough areas that have GPRS or no data at all? Or their 1900MHz spectrum that couldn't penetrate through a plastic wrapper, let alone any stores or buildings? At that point, Verizon's 800Kbps 3G is much, much faster than what AT&T will give you. Sure, in the middle of town, AT&T has slightly faster speeds. Drive 10 minutes in any direction (at least where I live), and Verizon is the only one that has any kind of fast data network.
post #9 of 73
Let's see...ATT may be faster (if you have coverage...see map)....Consumer Reports ranks ATT at the bottom of customer service....

Can't wait for the Verizon iPhone and my upgrade date in March!!!
post #10 of 73
As an IPHONE customer I am really excited to have two carriers battle it out for my business. This is great news for all of us. I am curious what tactics verizon will use to try to sway current att contract customers to cross over.
post #11 of 73
Quote:
Originally Posted by hittrj01 View Post

Yes, but what happens when you are in the VAST majority of AT&T's data network that only gets EDGE, or their more-than-enough areas that have GPRS or no data at all? Or their 1900MHz spectrum that couldn't penetrate through a plastic wrapper, let alone any stores or buildings? At that point, Verizon's 800Kbps 3G is much, much faster than what AT&T will give you. Sure, in the middle of town, AT&T has slightly faster speeds. Drive 10 minutes in any direction (at least where I live), and Verizon is the only one that has any kind of fast data network.

I live there. 37738. Google it. I switched to AT&T and unless verizon gets data and voice and faster net, I am sticking with my choice.

But, as for thinking I am the privileged one that has great coverage and super fast speeds, no. I live in the sticks man. I go to walmart and lose signal. But now that I think about it. Verizon can't penetrate some buildings i.e. my work, but my AT&T does.
post #12 of 73
I don't know about most people, but despite the coverage claims of Verizon, AT&T has coverage where I am in the country, even 3G coverage which I didn't expect.
post #13 of 73
Quote:
Originally Posted by ijoe View Post

As an IPHONE customer I am really excited to have two carriers battle it out for my business. This is great news for all of us. I am curious what tactics verizon will use to try to sway current att contract customers to cross over.

Although I am sticking it out with AT&T for now, I totally agree. But it looks as if verizon is matching AT&T prices (rumor only) and hoping you switch for their better coverage.
post #14 of 73
Quote:
Originally Posted by Wiggin View Post

This whole Verizon vs ATT debate constantly reminds me of the childhood story about the tortoise and the hare. Verizon is the slow but steady tortoise and ATT is the fast but sporadic hare. And we all know who won that race.

Actually, I think it is more like two punk kids spouting "your mama" jokes.

Kid 1 (Verizon): Your mama is so fat when she sat down in Central Park all the iPhones in NY dropped calls and lost 3G.

Kid 2 (AT&T): Your mama is so ugly she used two phones to hide her face, not to talk and surf the web at the same time.
post #15 of 73
Quote:
Originally Posted by jimlat View Post

Can't wait for the Verizon iPhone and my upgrade date in March!!!

Keep dreaming. March?

Quote:
Originally Posted by nuovocapitolo View Post

I don't know about most people, but despite the coverage claims of Verizon, AT&T has coverage where I am in the country, even 3G coverage which I didn't expect.

But not here, at all. Like most people.

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post #16 of 73
Quote:
Originally Posted by johnwhite1000 View Post

In real life use ATTs technically faster data speeds are almost never acheived. Why? Weak signal strength causes the phones to switch to a lower data speed to assure data integrity. Only if you are right on top of a cell site do you see faster speed than Verizon. I

I hate to invoke WorksForMe (TM) but I get better download and upload speeds at home and work over AT&T 3G than I do with my Clear 4G iSpot hotspot. There's a tower near work but not home. At night I can get insanely high 3G speeds.
post #17 of 73
What the hell is with these silly comments about only getting fast speeds on AT&T when directly under or over a tower? Who the frak do they think they are fooling?


Quote:
Originally Posted by hittrj01 View Post

Yes, but what happens when you are in the VAST majority of AT&T's data network that only gets EDGE, or their more-than-enough areas that have GPRS or no data at all?

Vast majority of AT&T customers only get EDGE? Thats not even close to being true.

Quote:
Or their 1900MHz spectrum that couldn't penetrate through a plastic wrapper, let alone any stores or buildings?

A plastic bag, eh? Thats so silly I dont even know where to begin.

Quote:
At that point, Verizon's 800Kbps 3G is much, much faster than what AT&T will give you.

Thats not true nor does it make sense considering the technologies involves and AT&Ts move to lower frequencies.

Quote:
Sure, in the middle of town, AT&T has slightly faster speeds.

Slightly faster? How many magnitudes faster. The fact is Verizon was advertising 3G coverage for years when it was only EV-DO 1x which is at slower speeds than EDGE. Now thats resolved, but so is AT&Ts 3G coverage over most of the US population.

Quote:
Drive 10 minutes in any direction (at least where I live), and Verizon is the only one that has any kind of fast data network.

What kind of piddly town has only one tower in the in the middle and nothing else hat you can drive 10 minutes in any direction to get out of AT&Ts range. Which town is this? Ill bring up the tower maps for each company.
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post #18 of 73
Depends on where you live. I know where sprint dead zones are, verizon, att, and T-mobile. I happen to live in a strong ATT area.
post #19 of 73
Here is my recap of my experience with AT&T for the past couple of years.

1. 2007 waited 72 hours to have my phone activated after launch. (after 18 hours in line for V1)
2. 2007 went to my mailbox to make calls for most of that fall and winter
3. 2007-2010 Returned at least 10 iphones, thinking it was the device and not the service. Had every one of them
4. 2008-current: Listened to all of my staff, complain about their service after switching to all iphones for the workplace
5. Launch 2007-current: Put up with missed calls, echos, droped calls, call failed, no service, delayed texts, VM, silence and static since day 1
6. 2009: Purchased a microcell, and calls still dropped even inside the home
7. 2009: Gave up last year, went to a Verizon Droid, didn't like OS then just went back to a flip phone, but rarely ever droped a call on either one.

One positive note: data was great, put i dont need fast speeds like they advertise. I am not watching Netflix or porn outside the home. I just want to make a phone call without it dropping.

People like me just want a phone to work and the data side is just a bonus. My collegues and I dont share the same delightful experience as some customers do. Mr. T has had its chance and has shown its true colors. Cant wait for a real network to make a phone call.
post #20 of 73
Quote:
Originally Posted by Damn_Its_Hot View Post

I would much rather hear the positives and how they are going to handle voice OR data but not both at the same time. This is the biggest difference I see.

We've all been laughing at Verizon for years because they can't handle stuff that the iPhone is famous for.

Multitasking? Har!

Verizon is second rate. If I cannot access data while talking on my iPhone, then the Verizon iPhone is fatally crippled. IMHO.
post #21 of 73
Quote:
Originally Posted by iancass79 View Post

"backwards day"???

Is this dude in the 4th grade? It may be true but make it burn more than "backwards day". I bet it really hurt AT&T's feelings. Ouch.

I was a bit shocked to read that comment. It seems like something The Onion would write as a quote.
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post #22 of 73
Quote:
Originally Posted by solipsism View Post

What the hell is with these silly comments about only getting fast speeds on AT&T when directly under or over a tower? Who the frak do they think they are fooling?



Vast majority of AT&T customers only get EDGE? Thats not even close to being true.


A plastic bag, eh? Thats so silly I dont even know where to begin.


Thats not true nor does it make sense considering the technologies involves and AT&Ts move to lower frequencies.


Slightly faster? How many magnitudes faster. The fact is Verizon was advertising 3G coverage for years when it was only EV-DO 1x which is at slower speeds than EDGE. Now thats resolved, but so is AT&Ts 3G coverage over most of the US population.


What kind of piddly town has only one tower in the in the middle and nothing else hat you can drive 10 minutes in any direction to get out of AT&Ts range. Which town is this? Ill bring up the tower maps for each company.




Don't stress. These Verizon guys are all Fandroids.
post #23 of 73
Quote:
Originally Posted by CEOstevie View Post

Verizon is second rate. If I cannot access data while talking on my iPhone, then the Verizon iPhone is fatally crippled. IMHO.

I realize you just joined, but you're not dense enough to have ignored the rest of all of these conversations over the past week.

This isn't happening. It is inconceivable that Apple would release a device with fewer features than a three year old device. Verizon can "talk while surfing" with VoRA. They've been testing it since March.

Quote:
Originally Posted by CEOstevie View Post

Don't stress. These Verizon guys are all Fandroids.

Nope, I have an LG VX5300.

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post #24 of 73
Personally I've had good experiences with both companies, after three blackberry's a palm and four iPhones I feel qualified to give my input.

Verizon is a good company, I've always experienced good customer service and a strong signal. However I do think they charge a little more than the other carriers.

At&T is also a good company, personally I think their customer service is top notch. The cost is reasonable however the signal service is not great and is frustrating at times. I would however like to point out that through two and a half iPhones I had great service, no dropped calls etc.

Now let's reverse the rolls, say Verizon had an exclusive contract with Apple. Fast forward to say um now, guess what I'd be willing to bet they couldnt handle the numbers of users either.

In summary AT&T has always take care of me and I'm hoping enough people jump ship that my service improves, remember it's because of bandwidth and a sudden rush of new customers at Verizon could cause the same problems.
post #25 of 73
All this commotion is over nothing. I don't think Verizon is going to get the iPhone. Todays event is just to announce that the Beatles are coming to V-Cast.
post #26 of 73
Quote:
Originally Posted by nht View Post

I hate to invoke WorksForMe (TM) but I get better download and upload speeds at home and work over AT&T 3G than I do with my Clear 4G iSpot hotspot. There's a tower near work but not home. At night I can get insanely high 3G speeds.

Probably because the '4G' isn't. There is so much crap being claimed about having 4G. I am not aware of a single carrier in the US with it. The definition of 4G is easily looked up too! There should be some kind of watchdog that can fine and have removed such blatantly inaccurate advertising. Advertising is not covered by Free Speech surely?
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post #27 of 73
Quote:
Originally Posted by Tallest Skil View Post

I realize you just joined, but you're not dense enough to have ignored the rest of all of these conversations over the past week.

This isn't happening. It is inconceivable that Apple would release a device with fewer features than a three year old device. Verizon can "talk while surfing" with VoRA. They've been testing it since March.

Theyve been conversations on tech forums questioning the validity of the service, not saying its a go.
  1. Where is your proof that Verizon has set it up?Which method of VoRA which simply means VoIP on EV-DO Rev. A is being used?
  2. How does this affect 3G talk time compared to the previous method?
  3. How much does this cost to implement?
  4. Could it possibly have been too costly to be viable, and therefore ditched? What is the call quality compared to the CDMA voice algorithm and QoS?

You cant answer any of those questions because there is no information at this point. Its all just speculation, so suggesting CEOstevie is dense because he hasnt spun a potential option into a hard fact isnt wise.
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post #28 of 73
Quote:
Originally Posted by Skeptic4 View Post

Personally I've had good experiences with both companies, after three blackberry's a palm and four iPhones I feel qualified to give my input.

Verizon is a good company, I've always experienced good customer service and a strong signal. However I do think they charge a little more than the other carriers.

At&T is also a good company, personally I think their customer service is top notch. The cost is reasonable however the signal service is not great and is frustrating at times. I would however like to point out that through two and a half iPhones I had great service, no dropped calls etc.

Now let's reverse the rolls, say Verizon had an exclusive contract with Apple. Fast forward to say um now, guess what I'd be willing to bet they couldn’t handle the numbers of users either.

In summary AT&T has always take care of me and I'm hoping enough people jump ship that my service improves, remember it's because of bandwidth and a sudden rush of new customers at Verizon could cause the same problems.

I am pretty much in the same boat and agree. I am now thinking I'll take a wait and see position, staying with AT&T till the dust settles. The only reason for me to move our phones would be to wrap them in to our FiOS contract at a hopefully special bundle deal.
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post #29 of 73
Quote:
Originally Posted by solipsism View Post

What the hell is with these silly comments about only getting fast speeds on AT&T when directly under or over a tower? Who the frak do they think they are fooling?



Vast majority of AT&T customers only get EDGE? Thats not even close to being true.


A plastic bag, eh? Thats so silly I dont even know where to begin.


Thats not true nor does it make sense considering the technologies involves and AT&Ts move to lower frequencies.


Slightly faster? How many magnitudes faster. The fact is Verizon was advertising 3G coverage for years when it was only EV-DO 1x which is at slower speeds than EDGE. Now thats resolved, but so is AT&Ts 3G coverage over most of the US population.


What kind of piddly town has only one tower in the in the middle and nothing else hat you can drive 10 minutes in any direction to get out of AT&Ts range. Which town is this? Ill bring up the tower maps for each company.

I almost always agree with what you have to say, but your attacking nature is unbecoming. I obviously was joking a bit with the plastic bag part, I was hoping nobody took that seriously. And 10 minutes was a bit of an exaggeration, I will grant you that. For the record, I live in Fort Wayne, IN, which is actually not a small town (~200,000) and has relatively good coverage from all the major carriers. We do not have the "4G" HSPA+ from AT&T (but ironically we do from T-Mobile. Go figure), but we do have 3G (but not 7.2Mbps, at least on my speed tests). However, we are still on their 1900MHz spectrum, so we don't have the benefit of the lower frequencies for building penetration. And I speak from experience when I say that there are many "dead" 3G spots where service drops to EDGE. I do not know if it's because every single tower hasn't been upgraded, or towers are just spread too far apart, but it happens regularly. My wife's Droid (paid for by her company, will be switching to iPhone on day 1), on the other hand, has 3-4 bars of 3G signal at all times, no matter if we're outside, inside, whatever (4 bars on a Droid is full signal, compared to iPhone's 5). Sorry for the exaggeration before and the poor attempts at humor, but now you know at least where I am coming from.
post #30 of 73
Quote:
Originally Posted by Mynameisjoe View Post

All this commotion is over nothing. I don't think Verizon is going to get the iPhone. Todays event is just to announce that the Beatles are coming to V-Cast.

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post #31 of 73
Quote:
Originally Posted by Mynameisjoe View Post

All this commotion is over nothing. I don't think Verizon is going to get the iPhone. Todays event is just to announce that the Beatles are coming to V-Cast.

LOL


Quote:
Originally Posted by hittrj01 View Post

Sorry for the exaggeration before and the poor attempts at humor, but now you know at least where I am coming from.

My apologizes for not seeing the humor. I certainly did take your comment too seriously.

The bottom line is all carriers have issues in one way or another. There is no one better carrier, at least not in the US, but there are certainly carriers that are better based on individual needs and your geographical location. This option will be good for everyone and it’ll be fun to watch Verizon and AT&T childishly attack each other like an episode of Jerry Springer when two people fight over the same girl/guy.
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post #32 of 73
Quote:
Originally Posted by hittrj01 View Post

Yes, but what happens when you are in the VAST majority of AT&T's data network that only gets EDGE, or their more-than-enough areas that have GPRS or no data at all?

They have 3G in most areas with a significant population so this is not a huge deal. However, if you are driving between cities on the interstate, you will be stuck on edge for the majority of the trip. I get car sick, so I'm not going to be using data even if I'm not driving. However, I could see this being a major issue for people that drive long distances a lot.
post #33 of 73
Quote:
Originally Posted by jimlat View Post

Let's see...ATT may be faster (if you have coverage...see map)....Consumer Reports ranks ATT at the bottom of customer service....

Can't wait for the Verizon iPhone and my upgrade date in March!!!

Consumer Reports couldn't recommend the iPhone 4! So I'll leave CR's credibility to each man's opinion, just saying. CR shouldn't be the thought of as the "Gold Standard".

I am using ATT service. I have great reception and the one time I called customer service, they went well beyond "the call of duty" so to speak. I was happy with the way my situation was handled and resolved!

And I bet ATT knows math better than Verizon Math!
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post #34 of 73
Quote:
Originally Posted by CEOstevie View Post

So what he is saying is that Apple has partnered with a poor quality network for years and years and years. Apple does not treat its customers that way.

Will we let Verizon get away with disparaging Apple and its business partners?

Oh, great, you're back.
post #35 of 73
Quote:
Originally Posted by Rot'nApple View Post

Consumer Reports couldn't recommend the iPhone 4! So I'll leave CR's credibility to each man's opinion, just saying. CR shouldn't be the thought of as the "Gold Standard".

I am using ATT service. I have great reception and the one time I called customer service, they went well beyond "the call of duty" so to speak. I was happy with the way my situation was handled and resolved!

And I bet ATT knows math better than Verizon Math!
/
/
/

I linked directly to the original audio recording because Im sure some will only see the blog posts. While this is outrageous I think this could have happened to any carrier.
http://verizonmath.blogspot.com/2007...-customer.html
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post #36 of 73
Quote:
Originally Posted by solipsism View Post

... so suggesting CEOstevie is dense because he hasnt spun a potential option into a hard fact isnt wise.

CEOstevie is the serial troll previously known, among other names, as iLuv.
post #37 of 73
Quote:
Originally Posted by CEOstevie View Post

We've all been laughing at Verizon for years because they can't handle stuff that the iPhone is famous for.

Multitasking? Har!

Verizon is second rate. If I cannot access data while talking on my iPhone, then the Verizon iPhone is fatally crippled. IMHO.

Hmm. "You've" all been laughing? Hardly.

Most of your posts are silly, but I'll take the easy one:

Verizon users have been laughing at AT&T users for one simple thing THEY CAN handle that AT&T cant: using your phone for.....phone calls. Perhaps you are new to the internet or something and/or dont read the news- but the issue of coverage is pretty well settled- AT&T is WORST in the US. Sorry. I know its frustrating to be stuck in your 2 yr contract and need to rationalize your choice, but there it is.

BTW- I have accounts with both carriers (Ipad 3G on AT&T and Blackberry Dumbphone on VZ). The comparison for coverage here (Raleigh, NC) isnt even close. I can look at both devices and clearly see vast areas where VZ is max bars on phone and poor ipad in "no service."

Also, if multi-tasking is the only thing AT&T can crow about- they really gonna be hosed. Do you really need to be surfing for JerseyShore updates while talking to your mom and the phone? I dont. That feature wont impact most people one bit.

Id rather have data OR voice work perfectly, without drops than be able to (theoretically) do both simlutaneously, but poorly and with drops and failures.

However, who knows- the AT&T fanboys *might* be right. Let's check back in 90 days and see how sales are going for both carriers. LOL!
post #38 of 73
Quote:
Originally Posted by ijoe View Post

As an IPHONE customer I am really excited to have two carriers battle it out for my business. This is great news for all of us. I am curious what tactics verizon will use to try to sway current att contract customers to cross over.

Bravo! I agree, and wish more people could see this in such a light. It seems like the response for so many people is to chat up the carrier they have chosen (or are restricted to) and hurl insults at the other (reminds me of game console discussions and Android vs. iOS). This is good news for everyone (except perhaps Apple competitors on Verizon's network).
The true measure of a man is how he treats someone that can do him absolutely no good.
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post #39 of 73
Quote:
Originally Posted by CEOstevie View Post

We've all been laughing at Verizon for years because they can't handle stuff that the iPhone is famous for.

Multitasking? Har!

Verizon is second rate. If I cannot access data while talking on my iPhone, then the Verizon iPhone is fatally crippled. IMHO.

True, that is a great feature. But at least for data you have the option of using wi-fi if you can't get a cellular data connection. What is your option when you can't make a phone call?

It would be great to have it all. Maybe when LTE is fully rolled out we'll get it. But for now, for me personally, if I had to chose between a faster data connection and a greater assurance that I can make and hold a phone call when I want to, give me the more reliable phone connection. I paid the termination fee to get out of my ATT contract. Not because of the data service, but because my phone was quite useless as a phone. (And at the time I lived in one of the largest US cities, not out in the sticks somewhere.)
post #40 of 73
It is 11 EST, the Verizon event is about to begin, and the Apple store still says "Select your iPhone, then choose your AT&T rate plan."
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