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Verizon website downtime reminiscent of AT&T iPhone preorder troubles

post #1 of 70
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Strong interest in the newly announced Verizon iPhone appears to have caused intermittent outages on the Verizon website Tuesday, resembling AT&T's iPhone 4 preorder woes from last year.

Scattered reports of downtime on the Verizon Wireless website seem to indicate that pent up demand for the Verizon iPhone has overwhelmed the carrier's servers at times throughout the day.

According to one AppleInsider reader, attempts to access the upgrade section of Verizon's website timed out or received the message: "Safari cant open the page because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again."

Several other readers have also reported being unable to access the Verizon website on Tuesday.

Verizon announced the much-rumored and long-awaited CDMA iPhone earlier Tuesday at a press event in New York City.

The carrier could experience an even greater surge in traffic when the device is available for preorder "on or around February 3rd," in advance of its official Feb. 10 release date. Verizon customers can sign up on the Verizon website to get the iPhone 4 before "they're available to everyone else."

The largest wireless provider in the U.S. also revealed Tuesday that the CDMA iPhone 4 will allow Wi-Fi tethering of up to 5 devices through a built-in feature of a new version of Apple's iOS, called 4.2.5. By comparison, AT&T currently only allows BlueTooth or USB tethering of 1 device for an additional $20 per month. However, a new rumor says that GSM-iPhones could get the Wi-Fi hotspot feature in a future update to iOS.

Verizon has published a frequently asked questions section on its website for customers interested in the iPhone 4.

Last June, AT&T was forced to temporarily suspend iPhone 4 preorders after a ten-fold increase in demand from the previous year threatened to overwhelm the company's servers. AT&T saw record sales on the first day of preorders for the iPhone 4, before the site was overwhelmed by the traffic. Some AT&T stores resorted to using pen and paper to take preorders for the handset.

Apple's own website and 800 number also experienced outages last year because of extraordinary demand for the iPhone 4.
post #2 of 70
Quote:
Originally Posted by AppleInsider View Post


The largest wireless provider in the U.S. also revealed Tuesday that the CDMA iPhone 4 will allow Wi-Fi tethering of up to 5 devices through a built-in feature of a new version of Apple's iOS, called 4.2.5. By comparison, AT&T currently only allows BlueTooth or USB tethering of 1 device for an additional $20 per month.



What this doesn't discuss is that on Verizon, the iPhone cannot use both the phone and data at the same time. So if you and 4 friends are using wifi and a call comes in, everybody gets dropped.

Epic fail, IMO.
post #3 of 70
I wonder why they don't take preorders sooner. If they started taking preorders this week, they would have a better indication of how many handsets they need at launch making it much less likely that there will be shortages.
post #4 of 70
Quote:
Originally Posted by CEOstevie View Post

What this doesn't discuss is that on Verizon, the iPhone cannot use both the phone and data at the same time. So if you and 4 friends are using wifi and a call comes in, everybody gets dropped.

Epic fail, IMO.

Is this fact or FUD?
Other posters have reported that in that situation you are presented with the option to answer the call and break Internet connection. I don't really know either way, but it seems unlikely that the dropping is automatic. (If it is, I agree about the fail...)
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post #5 of 70
Wow! I was expecting this once the ordering begins as transaction servers are complex the way they create handshakes and sexchange data compared to a basic web server. If they are having trouble with page views then Feb 3rd could be pretty rough for them. I hope they have their activation server situation figured out.


PS: Doesnt this happen when a new Droid phone is announced?
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post #6 of 70
Quote:
Originally Posted by CEOstevie View Post

What this doesn't discuss is that on Verizon, the iPhone cannot use both the phone and data at the same time. So if you and 4 friends are using wifi and a call comes in, everybody gets dropped.

Epic fail, IMO.

Oh, give it a rest man. This bib-dribbling over limitations that somehow EVERYONE didn't know anything about is tiresome and played out.
post #7 of 70
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Originally Posted by solipsism View Post

PS: Doesnt this happen when a new Droid phone is announced?



Okay, that made me chuckle.
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post #8 of 70
Well, that doesn't give you a warm fuzzy when we are already seeing issues at preorder. I thought VZ had all of this time to make sure there would be no hickups?
post #9 of 70
Quote:
Originally Posted by Bageljoey View Post

Is this fact or FUD?
Other posters have reported that in that situation you are presented with the option to answer the call and break Internet connection. I don't really know either way, but it seems unlikely that the dropping is automatic. (If it is, I agree about the fail...)

If I remember correctly the way mobile handset work, you have to accept the call for this to happen. The message to ring the device and tell the carriers network where you on the network is all done of the control channel that is always active. SMS are sent and received over this control channel, though MMS does not.
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post #10 of 70
And Verizon just thinks they are ready... Here comes the flood, First their web site, then their network.
post #11 of 70
Quote:
Originally Posted by Bageljoey View Post

Is this fact or FUD?
Other posters have reported that in that situation you are presented with the option to answer the call and break Internet connection. I don't really know either way, but it seems unlikely that the dropping is automatic. (If it is, I agree about the fail...)

FACT. CDMA doesn't support it. Verizon's current LTE deployment is Data Only.
post #12 of 70
Quote:
Originally Posted by CEOstevie View Post

What this doesn't discuss is that on Verizon, the iPhone cannot use both the phone and data at the same time. So if you and 4 friends are using wifi and a call comes in, everybody gets dropped.

Epic fail, IMO.

Yeah! I'm sticking with AT&T, who doesn't offer this feature at all!
post #13 of 70
Quote:
Originally Posted by SHOBIZ View Post

Well, that doesn't give you a warm fuzzy when we are already seeing issues at preorder. I thought VZ had all of this time to make sure there would be no hickups?

"pre-order"? I didn't think we could yet... I, along with a few friends have been waiting for this to get rid of our Blueberrys.
post #14 of 70
Quote:
Originally Posted by mdriftmeyer View Post

FACT. CDMA doesn't support it. Verizon's current LTE deployment is Data Only.

Neither does my Blueberry. I won't notice a difference other than a better phone.... I can live with that!
post #15 of 70
Quote:
Originally Posted by Aeolian View Post

"pre-order"? I didn't think we could yet... I, along with a few friends have been waiting for this to get rid of our Blueberrys.

You know what I mean. Before they are being ordered - pre order...

Good for you and your friends.
post #16 of 70
Quote:
Originally Posted by Bageljoey View Post

Is this fact or FUD?
Other posters have reported that in that situation you are presented with the option to answer the call and break Internet connection. I don't really know either way, but it seems unlikely that the dropping is automatic. (If it is, I agree about the fail...)

Quote:
Originally Posted by Elian Gonzalez View Post

Oh, give it a rest man. This bib-dribbling over limitations that somehow EVERYONE didn't know anything about is tiresome and played out.

Thank You for saying that! Finally somebody that gets it! What people have to understand is that us Verizon faithfuls who have remained on Verizon for years in hopes of one day having an iPhone, have not ever had simultaneous voice and data on Verizon so it doesn't matter to us. This is not a deal breaker and you are not making us feel bad by beating a dead horse, so just let it rest!

Two things that I do know is that Verizon Executive Brian Higgins already said back in october that simultaneous voice and data would soon be available on Verizon anyway. And, if you've watched any of the internet speed test of the Verizon iPhone vs. the at&t iPhone, you'll see that the V.I.P. Beats the absolute socks off the at&t iphone in terms of speed! I'm not hatin on at&t, I'm just glad that people have more of a choice now. I will also be happy when Sprint and T-Mobile customers can buy one too, but as for me, I'm Verizon all day!
post #17 of 70


VZW is gonna feel the pain once the iPhone 4 hits their network. AT&T alleviated some of that by taking over all the Starbucks and McDonalds WiFi hotspots but I wonder if they'll freeze out VZW users from using those networks as payback?

Expect some great deals on refurbished iPhone 4 models returned to AT&T and Android units returned to VZW next month.
post #18 of 70
And so it begins.....first the websites crash, next the Customer Service Reps get overwhelmed, and finally the network will screech to a halt. Verizon, too, will experience the growing pains.
post #19 of 70
Doesn't look as though Verizon is as prepared as they talk.

Is Verizons network ready for all the additional traffic????????????DOUBTFULL
post #20 of 70
Quote:
Originally Posted by TechManMike View Post

... And, if you've watched any of the internet speed test of the Verizon iPhone vs. the at&t iPhone, you'll see that the V.I.P. Beats the absolute socks off the at&t iphone in terms of speed! ....

Link to the independently certified speed tests please
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post #21 of 70
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Originally Posted by TechManMike View Post

Thank You for saying that! Finally somebody that gets it! What people have to understand is that us Verizon faithfuls who have remained on Verizon for years in hopes of one day having an iPhone, have not ever had simultaneous voice and data on Verizon so it doesn't matter to us. This is not a deal breaker and you are not making us feel bad by beating a dead horse, so just let it rest!

Two things that I do know is that Verizon Executive Brian Higgins already said back in october that simultaneous voice and data would soon be available on Verizon anyway. And, if you've watched any of the internet speed test of the Verizon iPhone vs. the at&t iPhone, you'll see that the V.I.P. Beats the absolute socks off the at&t iphone in terms of speed! I'm not hatin on at&t, I'm just glad that people have more of a choice now. I will also be happy when Sprint and T-Mobile customers can buy one too, but as for me, I'm Verizon all day!

However, remember your first microwave oven, or your first car with power windows? You said, "How did I live without it?". The same is true for concurrent voice and data. All of you Verizon users have been 'tricked' by your provider into thinking that this feature is just not that important. You'll see (one day when you get LTE).

As far as speed, the latest 3rd party test, administered by Global Wireless Solutions in Nov of 2010, encompassed 950,000 road miles, over several months, in 400 US markets. Guess what? AT&T kicked "the socks off" of Verizon by 60%. So there!

Yes, choice is good. It's just that in this case, there is only 1 good choice.
post #22 of 70
Whoa! Verizon better get cracking on bolstering those pre-order & activation servers if they want to be ready come February 3!
post #23 of 70
Quote:
Originally Posted by Aeolian View Post

Neither does my Blueberry.

Yea, until I ate mine...
post #24 of 70
Quote:
Originally Posted by Mynameisjoe View Post

I wonder why they don't take preorders sooner. If they started taking preorders this week, they would have a better indication of how many handsets they need at launch making it much less likely that there will be shortages.

What people still do not realise is how much massive demand is for the iPhone4 and iPad on their carriers of choice in their countries. iPhone and iPad could have easily sold four times as much globally if they could make and service that number.

The Verizon situation is (a) Verizon's taste of overwhelming demand and first introduction to failures in meeting that demand and (b) a replica of the situation faced by all major carriers around the world. Expect whatever preorder stock to be maxxed out fully, ie new walk-in Verizon customers will only really start to get their iPhone4s in March onwards, even then supply will be tight.
post #25 of 70
Quote:
Originally Posted by ThinkKnot View Post



VZW is gonna feel the pain once the iPhone 4 hits their network. AT&T alleviated some of that by taking over all the Starbucks and McDonalds WiFi hotspots but I wonder if they'll freeze out VZW users from using those networks as payback?

Expect some great deals on refurbished iPhone 4 models returned to AT&T and Android units returned to VZW next month.

So you think people are willing to put up with AT&T but not Verizon? And you think the many Androids out there haven't already taxed Verizon's network, with NONE of the stories of a failing, faltering network like there have been about AT&T? And you think Starbucks and McDonalds hot spots have saved AT&T? Yeah. Sure.
post #26 of 70
Quote:
Originally Posted by AppleInsider View Post

Strong interest in the newly announced Verizon iPhone appears to have caused intermittent outages on the Verizon website Tuesday, resembling AT&T's iPhone 4 preorder woes from last year

Can't access iPhone section of apple store (as of 10 pm Eastern time). It has been like this most of the day.
post #27 of 70
Quote:
Originally Posted by TechManMike View Post

Two things that I do know is that Verizon Executive Brian Higgins already said back in october that simultaneous voice and data would soon be available on Verizon anyway. And, if you've watched any of the internet speed test of the Verizon iPhone vs. the at&t iPhone, you'll see that the V.I.P. Beats the absolute socks off the at&t iphone in terms of speed! I'm not hatin on at&t, I'm just glad that people have more of a choice now. I will also be happy when Sprint and T-Mobile customers can buy one too, but as for me, I'm Verizon all day!

I cant verify it but the demoed iPhones were probably all connected to a Verizon femotocell which not only assured connectivity with so many Verizon users in one small area and a possibility that the service in that building wasnt great, but also allowed the initial demo to make it seem worlds ahead of AT&T with a close range device that connects directly to broadband for accessing data. Its certainly good planning on their part.
http://www.mobiletechnews.com/info/2...23/112312.html
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post #28 of 70
Quote:
Originally Posted by solipsism View Post

I cant verify it but the demoed iPhones were probably all connected to a Verizon femotocell which not only assured connectivity with so many Verizon users in one small area and a possibility that the service in that building wasnt great, but also allowed the initial demo to make it seem worlds ahead of AT&T with a close range device that connects directly to broadband for accessing data. Its certainly good planning on their part.
http://www.mobiletechnews.com/info/2...23/112312.html

And AT&T doesn't do this with their demo units?
post #29 of 70
Well, in the words of the great John McLain: WELCOME TO THE PARTY PAL!!! Now let's see how that so called great network holds up on Activation Day.
post #30 of 70
Quote:
Originally Posted by shadash View Post

And AT&T doesn't do this with their demo units?

1) No, AT&T was not onsite with their MicroCell at Verizon’s event so the two iPhone types could be fairly compared.

2) I wasn’t even aware that AT&T’s in-store demo units had wireless capabilities set up. If so, it would be smart of them to do so in areas where the service in the store is poor, but these devices are limited in the number of units they support. Usually 4 or 5 max, so that would mean a lot of these devices to support all the phones in a single store.

3) Again, this was a Verizon event with a handful of iPhone demo units that people would then compare to the regular AT&T network. It’s probably not a real world comparison.
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post #31 of 70
Quote:
Originally Posted by TechManMike View Post

Thank You for saying that! Finally somebody that gets it! What people have to understand is that us Verizon faithfuls who have remained on Verizon for years in hopes of one day having an iPhone, have not ever had simultaneous voice and data on Verizon so it doesn't matter to us. This is not a deal breaker and you are not making us feel bad by beating a dead horse, so just let it rest!

Two things that I do know is that Verizon Executive Brian Higgins already said back in october that simultaneous voice and data would soon be available on Verizon anyway. And, if you've watched any of the internet speed test of the Verizon iPhone vs. the at&t iPhone, you'll see that the V.I.P. Beats the absolute socks off the at&t iphone in terms of speed! I'm not hatin on at&t, I'm just glad that people have more of a choice now. I will also be happy when Sprint and T-Mobile customers can buy one too, but as for me, I'm Verizon all day!

Trust me, one day this comment will bite you in the ass. You will definitely miss the feature on the iPhone. Same way people will one day be pissed they only bought the wifi iPad and can't access something when they need it most. The time will come.
post #32 of 70
Quote:
Originally Posted by Neruda View Post

Can't access iPhone section of apple store (as of 10 pm Eastern time). It has been like this most of the day.

Weird, I tested this several times from here in Florida and never had an issue. But then we are the only state without snow I just read.
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post #33 of 70
Quote:
Originally Posted by CEOstevie View Post

What this doesn't discuss is that on Verizon, the iPhone cannot use both the phone and data at the same time. So if you and 4 friends are using wifi and a call comes in, everybody gets dropped.

Epic fail, IMO.

Calls can be refused. Not really an issue.
post #34 of 70
"Welcome to the party, pal."
post #35 of 70
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Originally Posted by GQB View Post

Calls can be refused. Not really an issue.

ignore the troll
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post #36 of 70
Quote:
Originally Posted by digitalclips View Post

Weird, I tested this several times from here in Florida and never had an issue. But then we are the only state without snow I just read.

Wrong.

Hawaii has no snow.

But thanks for playing. We have some lovely parting gifts for you.
post #37 of 70
Quote:
Originally Posted by CEOstevie View Post

What this doesn't discuss is that on Verizon, the iPhone cannot use both the phone and data at the same time. So if you and 4 friends are using wifi and a call comes in, everybody gets dropped.

Epic fail, IMO.

One of the reason why the ability to use voice and data at the same time was not an issue is because current VZ customers using either Android/RIM/Windows phones dont see that as the biggest issue. Beside, how often do we find ourselves using that feature? That certainly is not going to discourage current & potential customers.
People will always find some they like and dislike about a product. There is no perfect product out there. Expect Apple extend the iPhone to the other U.S carriers. Theyre already doing that with the iPad.
post #38 of 70
Quote:
Originally Posted by Mynameisjoe View Post

I wonder why they don't take preorders sooner. If they started taking preorders this week, they would have a better indication of how many handsets they need at launch making it much less likely that there will be shortages.

They will sell all they have available regardless of when they start taking orders.
post #39 of 70
Quote:
Originally Posted by solipsism View Post

Wow! I was expecting this once the ordering begins as transaction servers are complex the way they create handshakes and sexchange data compared to a basic web server. If they are having trouble with page views then Feb 3rd could be pretty rough for them. I hope they have their activation server situation figured out.

I didn't know that was part of a commercial transaction.
post #40 of 70
I'll be sitting back eating popcorn waiting for all the Verizon fanboys that were flaming AT&T due to the server outage issues each time a new iPhone came out. Looks like what goes around, comes around.
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