or Connect
AppleInsider › Forums › Mobile › iPhone › 16% of AT&T customers plan to switch to Verizon for Apple's iPhone - survey
New Posts  All Forums:Forum Nav:

16% of AT&T customers plan to switch to Verizon for Apple's iPhone - survey - Page 2

post #41 of 78
Quote:
Originally Posted by TNSF View Post

Never believe what consumers say about their future purchase behaviour.

Agreed. Look at the figures here. 15% of AT&T users plan to switch carriers within the next 90 days.

Everything I've seen suggests that the majority of people who switch carriers do it when their contract ends - which is probably a pretty random date. If that's true of the 15% planning to switch from AT&T, then that would mean that 60% of AT&T users will be switching this year. Just not even remotely plausible. Retention rates for cell phone companies are in the 90%+ range.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #42 of 78
Quote:
Originally Posted by Wiggin View Post

And what about the rest of the world. Is there enough LTE built out in other countries that having an LTE phone would matter?

Not even close. Whats odd (and a credit to Verizons marketing) is that people expect/ed Verizon to have the LTE iPhone before anyone else does even though Verizon will be well behind many countries in the world with LTE rollouts as a percentage of their population and geographical areas. Its just too costly and too complex to expect Verizon to cover every area they have 3G before these already advanced networks in comparatively tiny countries with dense populations. So, if Verizon wont have a widespread LTE network for awhile and there are now viable LTE phones on the market today then it seems to me that well know when Apple can feasibly do it by looking at the competition. I think 2012 is the earliest to expect an LTE model of the iPhone. Maybe Ill be proven wrong, but the odds are not in Verizons favour.

Quote:
2011 will be one GSM iPhone and one CDMA iPhone. Even in 2012, will enough of the world's GSM networks be upgraded to LTE to justify an LTE iPhone that could only be used on GSM networks in most places? Would Apple build three models (LTE, GSM, CDMA)? Unlikely. The million dollar question...would Apple ever build at CDMA/LTE phone at all, or will Verizon be stuck on CDMA-only until it's LTE network is built out enough for an LTE-only phone (probably 2013).

Like GSM (which has 4 standard radios), WiFi and Bluetooth (usually now on the same chip) and other technologies, they get small and power efficient enough to be included and/or combined with other technologies. I dont think we have to worry about any future LTE phones also not supporting GSM/UMTS or CDMA/EVDO.

Besides, until there is a viable (or carriers) method for VoIP over LTE well still be using GSM/UMTS or CDMA for the voice and control channel to the carrier.


PS: Qualcomm now has a modern mobile handset design about the size of the iPhone that has GSM/UMTS|CDMA/EVDO. Its just s reference mode, Im not sure how many UMTS bands it contains, its using the Snapdragon SoC/PoP, which is distinct from their Samsung-based A4 design efforts and their Imagination Tech owned GPUs, but its bringing a single model iPhone into the realm of possibility. I think its possible Qualcomm would license the cellular tech component that Apple could include in its A4* chips.

Other questions still remain. For instance, what HSDPA and HSUPA categories does it support? Can LTE be added? What is the power usage in comparison to non-world mode chips?


* Using A4 because there is now known umbrella term for Apples versioning of Hummingbird.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #43 of 78
Quote:
Originally Posted by Wiggin View Post

So true.

It's unfortunate you've had a bad experience, but it's not limited to Verizon. I left ATT because of bad billing and outright lies by their CRSs (even had one CSR admit that the last CSR had lied to me) ...on top of the poor reception.

At&t has never been fined for bad billing Verizon has been multiple times.

http://www.walletpop.com/2010/10/28/...fine-over-mys/

http://www.lawyersandsettlements.com...n-2-12080.html

"Apple people have no objectivity when it comes to criticism of Apple.." Lenovo X1 Carbon is out..bye bye MBAir

Reply

"Apple people have no objectivity when it comes to criticism of Apple.." Lenovo X1 Carbon is out..bye bye MBAir

Reply
post #44 of 78
Should be a bumper quarter for Apple as millions of folks that already have an iPhone go buy another one to switch networks...
post #45 of 78
I wonder how much the iPhone is responsible for AT&T's lousy network performance. Seriously, I bet it is a factor. There's a distinct chance that Verizon's network performance will suffer due to the iPhone. I'm on AT&T now, in San Francisco, and the service blows. Basically everyone here has a smartphone -- mostly iPhones. If you are in the financial district during working hours, there's really not much point to having web features at all, because the band is so clogged that the service is slower than dial up.
Cat: the other white meat
Reply
Cat: the other white meat
Reply
post #46 of 78
Quote:
Originally Posted by Wiggin View Post

Isn't parts of New Zealand covered by a CDMA network? I'm unsure which network. I assume it has the same limitation as Verizon's.

The network is Telecrum and is actually getting less and less as they roll out their XT network.

Vodafone has always been GSM digital as they bought out Bell South (ironically an AT&T subsidiary) around 1998/1999.

Once XT is rolled out (which incidentally piggy backs off the Vodafone cell towers) New Zealand will be full GSM digital.
post #47 of 78
Quote:
Originally Posted by iLiver View Post

2 Questions:

1.) How many would actually break their contract and incur that AT&T succubus fee?

2.) Do these people actually realize that their AT&T iPhones won't work on Verizon's network and will need to buy a new one?

I doubt it, and seeing that this was released a week prior to the announcement, I'd bet most surveyed weren't even aware of it.

Well if they have been with AT&T for over two years on their current contract and are still using a 3GS they would be fine to switch. I am in that exact category but on seeing the specs and also knowing that the hotspot is coming to AT&T I think I'll stay put and upgrade to a 4 after all. I have no connection issues these days and AT&T have been ok to be honest.
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
post #48 of 78
Quote:
Originally Posted by ChaseC View Post

It is not just the tall buildings of NYC and San Francisco. I live in Pensacola, Florida – a flat, low-lying state. My home is two blocks off the coast in a residential area with plenty of other people nearby, including the Pensacola Naval Air Station, and yet I am lucky to get one or two bars with my iPhone. Before getting a Microcell, the phone often failed to complete calls, dropped nearly half of all calls and had troubles even keeping a signal at all on many days. This despite that fact that I could drive down the road onto the isolated barrier island in the middle of nowhere and get four and five bars and crystal clear service. Plus, the cable company learned that the signal from the iPhones when trying to communicate with the local tower was disrupting their cable modems and forcing them to reset many times a day. Even better shielded coaxial cable was not enough. The cable company had to switch to a different frequency to avoid this issue.

Could it possibly have something to do with radio interference coming from an air station, all that RADAR stuff, etc?
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #49 of 78
Quote:
Originally Posted by Booga View Post

Should be a bumper quarter for Apple as millions of folks that already have an iPhone go buy another one to switch networks...

My bet is the vast majority of new buyers are not already iPhone customers and want one but wanted to be with Verizon.
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
post #50 of 78
Quote:
Originally Posted by Splinemodel View Post

I wonder how much the iPhone is responsible for AT&T's lousy network performance. Seriously, I bet it is a factor. There's a distinct chance that Verizon's network performance will suffer due to the iPhone. I'm on AT&T now, in San Francisco, and the service blows. Basically everyone here has a smartphone -- mostly iPhones. If you are in the financial district during working hours, there's really not much point to having web features at all, because the band is so clogged that the service is slower than dial up.

Im sure its a mix from both, but where you draw the fault line may be tricky. The 1900MHz spectrum that made it hard for signals to penetrate buildings isnt the iPhones fault. The GSM algorithm quality isnt the iPhones fault. Not being able to predict what a huge success and how much data the iPhone would use in 2007 isnt AT&Ts fault. The difficulty in adding new towers and bidding on spectrums isnt AT&Ts fault. The excessive keepalives saturating the network the iPhone was sending up until late last year isnt AT&Ts fault.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #51 of 78
Quote:
Originally Posted by noexpectations View Post

Strange how the dropped call rate for AT&T shot up when the iPhone 4 came out....and then when the bumpers became easily available, the dropped call rate came back down.

Oh, it's not Apple's fault.

Strange how the dropped call rate dropped after Apple ended the free case program, don't you mean?
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #52 of 78
Quote:
Originally Posted by daylove22 View Post

I am a multi-tasker on Verizon you cannot do two things at once like on At&t...I simply cannot go back to one thing at a time.

That's a Huge drawback to me too. Also, I live in a good AT&T market where I do not drop calls and have excellent Internet service with them.

I can wait a good long while and see how 'competition' develops.
post #53 of 78
Quote:
Originally Posted by hill60 View Post

Could it possibly have something to do with radio interference coming from an air station, all that RADAR stuff, etc?

Most likely yes, but AT&T has never officially stated that. There is an two-mile area around the end of the runway where service is horrible to non-existent. To be fair, from talking to others in the neighborhood, everyone has diminished cell reception no matter the carrier, but AT&T is the only carrier that becomes totally worthless in the area (at least without a Microcell that is).

Plus the fact that AT&T told various lies about the poor quality over the past four years and then finally stated they do not service this area and my only options were to a) keep paying for their service (that I wasn't being able to use) or b) cancel my contract. Either way $300 is quite expensive for a 'paperweight' for the six months a year I've been living here.
post #54 of 78
Quote:
Originally Posted by Wiggin View Post

Well, if you read the article, the numbers you are asking for where in there: "Of those polled, 4.7 percent said they had experienced a dropped call in the last three months, less than the 6 percent who said they had dropped calls in September."

The last three month of September was the quarter after the iPhone 4 was released. The quarter after that when Apple gave away cases and told everybody to get a case or hold their phone differently, the dropped calls dropped by about 20%. Not conclusive, obviously, but supports the theory.

The free case program ended on the 30th of September, there goes that theory.
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #55 of 78
Quote:
Originally Posted by hill60 View Post

Strange how the dropped call rate dropped after Apple ended the free case program, don't you mean?

Well, keep in mind that cases were finally in stock too. Even Jobs commented that the dropped call rate was higher due to a lack of cases.

Since AT&T was the only carrier with iPhones, they should show a chart showing similar phones for each carrier (IE...take away the iPhone data for AT&T). That comparison would be more meaningful.
post #56 of 78
post #57 of 78
I'm on AT&T with no significant complaints. I also have a year and a half on the current contract anyway. The iPad with no contract is a different story. I have an AT&T iPad now.

I AM considering a verizon iPad 2 though. Will see what the data plans look like. With no contract I don't use cell service every month but as I always have my AT&T iPhone, the thought of having a second device on Verizon when I am traveling is kind of appeAling. Flying to NYC? Activate the iPad and I,m good. Traveling where verizon sux, I got AT&T in my back pocket.

now if a single carrier offered a single data plan to share with both my devices, I might change my mind. If I am capped at 2 GB per month on my data plan (especially when I only use a 1/3 of that each month now), then I would jump at the chance to do that.
post #58 of 78
Quote:
Originally Posted by TNSF View Post

Never believe what consumers say about their future purchase behaviour.

And never ask them what they'd like to see or have in a product... they just don't know until they see it!

Proud AAPL stock owner.

 

GOA

Reply

Proud AAPL stock owner.

 

GOA

Reply
post #59 of 78
Quote:
Originally Posted by noexpectations View Post

Well, keep in mind that cases were finally in stock too. Even Jobs commented that the dropped call rate was higher due to a lack of cases.

Since AT&T was the only carrier with iPhones, they should show a chart showing similar phones for each carrier (IE...take away the iPhone data for AT&T). That comparison would be more meaningful.

You do know there are phone carriers with iPhones outside the USA, right?
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #60 of 78
lets make a deal.....the best deal wins
we need to have a best deal thread once this becomes available to all
as i have said before.....
if walmart straight talk using vz network can give you unlimited talk text data for $45 and no fees

we should be able to do the same for less than $60
thats my goal as close to or LESS than $60/month

am i off base with that, another member said att on the spot took $15 off/ a month
I APPLE THEREFORE I AM
Reply
I APPLE THEREFORE I AM
Reply
post #61 of 78
It might be fun if a slough of people pay a penalty to switch to Verizon only to discover that the Verizon network's not robust enough for the pounding iPhone users will undoubtedly deliver to it. It'll be a replay of the whining that occurred with the first iPhone update.
post #62 of 78
Quote:
Originally Posted by ChaseC View Post

Before getting a Microcell, the phone often failed to complete calls, dropped nearly half of all calls and had troubles even keeping a signal at all on many days.

Has the microcell improved things for you? At the office it seems to work pretty well (but far from flawlessly), but at home it is the same old problems, only I get to have them inside the house rather than having to go out to the sidewalk to have my calls dropped.

Sadly, not being sarcastic...
post #63 of 78
Quote:
Originally Posted by TenoBell View Post

I'm in the 60% category



I'm in the 85% category. I'll be staying with ATT at least for the duration.

Maybe by June/July they will have a bunch of great phones? iP5? iPnano? Hot-shit Android phones?

I'll wait and see.
post #64 of 78
Quote:
Originally Posted by solipsism View Post

So the Verizon iPhone has only affect 1% of AT&Ts total user base. I would bet that other phones on Verizon will be much more affected than that.



I thought that at first, but then I realized that the iPhone 16% rate needs to be added to the other 15%.

The survey was before the announcement. The 16% iPhone response was "I'd switch ONLY if Verizon offered the iPhone". So they are in addition tot he folks who will switch regardless of the iPhone.
post #65 of 78
Let's see how much this really relieves AT&T. I think their network will still be garbage in NYC, SF, and other cities that struggle. I believe it's the infineon chipset that Apple uses. Euro style, not American.
post #66 of 78
Quote:
Originally Posted by daylove22 View Post

At&t has never been fined for bad billing Verizon has been multiple times.

http://www.walletpop.com/2010/10/28/...fine-over-mys/

http://www.lawyersandsettlements.com...n-2-12080.html

You might want to do a little Goggling before making claims like that.

http://www.phonescoop.com/news/item.php?n=6974

In fact, I reported ATT's attempt to improperly bill me and they then agreed to refund the illegal tax they had collected from me. The lawsuit in the article above shows that the practice affected far more people than me.

Quote:
Originally Posted by hill60 View Post

The free case program ended on the 30th of September, there goes that theory.

What, are you claiming that people then threw away their cases after 9/30 and the announcement by Apple to get a case and hold their phone differently was erased from everyone's memory by Steve's Reality Distortion Field?
post #67 of 78
Quote:
Originally Posted by joseph1 View Post

If these people start switching to Verizon, perhaps AT&T's network will have less traffic and thus those of us that remain will have better service? And by better, I mean less bad.

I would agree with you a 100%.

Also, I think people swicthing to Verizon will find that the grass is not greener there. Verizon may (I doubt it) be able to handle the traffic but they have completely shitty customer service and resolving a problem is a horrible thing to accomplish.

Secondly, I am doubtful that Verizon has the extra capacity it claims to have to handle the iPhone. They are business and like any other business they will only spend money when they can make money. So I bet all those people moving to Verizon will be unhappy as hell.

The good part, if a large number of people move, as you said, AT&T's network could get better,

Personally I have had no major issues on AT&T.

JDS
post #68 of 78
The Microcell does give me five bars now. It is a little weird in that it takes longer to place and receive calls due to the extra step in routing. I've had to reset the Microcell modem a couple of times. Also have had the iPhone not recognize it and had to power down and restart the iPhone several times. Otherwise, the call quality is much improved and I almost never drop calls when on it. Its range covers the entire house and maybe 15-feet outside the house.

Quote:
Originally Posted by aaarrrgggh View Post

Has the microcell improved things for you? At the office it seems to work pretty well (but far from flawlessly), but at home it is the same old problems, only I get to have them inside the house rather than having to go out to the sidewalk to have my calls dropped.
post #69 of 78
Quote:
Originally Posted by Psych_guy View Post

Amen to most of your post, except for cost. AT&T and Verizon constitute a monopoly in my humble opinion and we won't see much, if any, reduction in costs.

In my case, I don't have a problem with cost. In fact, I find the AT&T charges to be pretty reasonable. We have a family plan with 3 iPhones (4, 3GS, 3G) and a dumb phone. We have 500 shared minutes, unlimited texting and the $15 200MB data plan on the iPhones. For this our bill is approximately $180 per month. I do get a discount on the service because I am a retiree from a fortune 500 company.

Even though we have 1 teenager, and a 21 year old, the minutes are sufficient because the people they call tend to be other AT&T users. Also the boys mostly text anyway. Most of our data needs tend to be done with wifi, so the meager allotment is not an issue.

We live in Houston where the phone service is fairly decent and dropped calls is not an issue. However with my older son, he lives in a college town where AT&T's service is spotty at best, and generally bites (to use a colloquialism).

My older son would like to switch to VZ, I'm sure, but will likely be cost prohibitive. The incremental cost of his service on our plan is $30 - 15 for the line, 15 for data.

Although VZ has not formally announced it's rates, from what I can tell, for him to move will likely cost at least $70 or thereabouts. We have contracts that expire at various times, but the latest - mine since I got a iPhone4 when it first came out is approximately 1.5 years from now.

So switching if we wanted to is just not practical for the time being. I suspect many who have family plans may face the same considerations.
post #70 of 78
Quote:
Originally Posted by ghostface147 View Post

Let's see how much this really relieves AT&T. I think their network will still be garbage in NYC, SF, and other cities that struggle. I believe it's the infineon chipset that Apple uses. Euro style, not American.

The problems in NYC and SF are mostly carrier independent and have to do with the incredible process a cellular provider has to go through to add cell towers and antennae in those jurisdictions. Do you think any sane company would sit back and take the ire of these incredibly vocal and influential markets bloviating about how AT&T sucks if they had a way to quickly address the problem? These markets kill AT&T's reputation and they are painfully impotent to do much about it. The truth is that the cost and lag time of implementing more capacity imposed by the regulators in SF and NYC is the real squeeze point on getting this obvious and very publicized outcry silenced. Everyone blames the company (which I do get, incidentally) without looking a little deeper at the real restrictions on solving the problem. As usual, it is the unintended consequence of environmentally minded governments that is hampering AT&T as much as anything. Complain to the City before you demonize AT&T, because Verizon or anyone else is going to hit the same wall of regulations when they go to expand capacity. Whether such progressive governmental actions are in the best health interests of the public or not, this is the tall barrier carriers must scale to improve service capacity in those markets. I have great unfettered service from AT&T in Texas, but I may die of radiation-inflicted cancer as the consequence while angry cell users in SF and NYC live long lives. It seems unlikely, but oh well.
post #71 of 78
Quote:
Originally Posted by TNSF View Post

Never believe what consumers say about their future purchase behaviour.

You are right on the money
Stats say ATT protected since less than 18%
off contract so the survey suggests ALL off contract
Customers will switch

Again ATT also knows that some will switch but given the
Right deal won't

Give me the right deal ill stay

The survey should ask
What does ATT need to do to keep you
What does vz have to do to get you
ATT understands that
I APPLE THEREFORE I AM
Reply
I APPLE THEREFORE I AM
Reply
post #72 of 78
Quote:
Originally Posted by SpamSandwich View Post

And never ask them what they'd like to see or have in a product... they just don't know until they see it!

Seth Godin got it just right: "Consumers don't know what they want if what they want does not exist yet."

This is why Apple (aka Steve Jobs) doesn't do focus groups. Focus groups are not compatible with how Apple conceives and designs its products.

With regard to what consumers will say about their future purchase behaviour, my two favourite anecdotes are the original Chrysler minivan and the Herman Miller Aeron chairs. In both cases, focus groups unanimously decreed them ugly and impractical. They vowed never to buy them. In both cases the companies forged ahead and in both cases the products were incredibly successful. Wildly successful.

So when AT&T customers answer in a survey that they will cancel and go to Verizon it must be ignored. Those customers may think they are going to switch, but there are many factors that will come to influence their decision. Some will be lazy and just not get around to it. Others will be deterred by the effort of changing or by termination fees. Others will start the process, but be saved by special retention offers from AT&T.

The impact of the Verizon iPhone will not be known for a quarter or two. Time is needed to establish a trend based on real world results, not conjecture.
post #73 of 78
Quote:
Originally Posted by ellisberg View Post

The problems in NYC and SF are mostly carrier independent and have to do with the incredible process a cellular provider has to go through to add cell towers and antennae in those jurisdictions. Do you think any sane company would sit back and take the ire of these incredibly vocal and influential markets bloviating about how AT&T sucks if they had a way to quickly address the problem? These markets kill AT&T's reputation and they are painfully impotent to do much about it. The truth is that the cost and lag time of implementing more capacity imposed by the regulators in SF and NYC is the real squeeze point on getting this obvious and very publicized outcry silenced. Everyone blames the company (which I do get, incidentally) without looking a little deeper at the real restrictions on solving the problem. As usual, it is the unintended consequence of environmentally minded governments that is hampering AT&T as much as anything. Complain to the City before you demonize AT&T, because Verizon or anyone else is going to hit the same wall of regulations when they go to expand capacity. Whether such progressive governmental actions are in the best health interests of the public or not, this is the tall barrier carriers must scale to improve service capacity in those markets. I have great unfettered service from AT&T in Texas, but I may die of radiation-inflicted cancer as the consequence while angry cell users in SF and NYC live long lives. It seems unlikely, but oh well.

I read that there is a 3 year wait to get a tower or transmission
Site in SF
I APPLE THEREFORE I AM
Reply
I APPLE THEREFORE I AM
Reply
post #74 of 78
Pretty simple for me, I'm getting the iPhone 5 on AT&T.


Quote:
Originally Posted by CEOstevie View Post

I'm in the 85% category. I'll be staying with ATT at least for the duration.

Maybe by June/July they will have a bunch of great phones? iP5? iPnano? Hot-shit Android phones?

I'll wait and see.
post #75 of 78
Quote:
Originally Posted by NOFEER View Post

lets make a deal.....the best deal wins
we need to have a best deal thread once this becomes available to all
as i have said before.....
if walmart straight talk using vz network can give you unlimited talk text data for $45 and no fees

we should be able to do the same for less than $60
thats my goal as close to or LESS than $60/month

am i off base with that, another member said att on the spot took $15 off/ a month


With the Wallmart plan, you do not roam off of Verizon's network ... and you have to buy from Wallmart
post #76 of 78
Quote:
Originally Posted by TNSF View Post

Seth Godin got it just right: "Consumers don't know what they want if what they want does not exist yet."

This is why Apple (aka Steve Jobs) doesn't do focus groups. Focus groups are not compatible with how Apple conceives and designs its products.

With regard to what consumers will say about their future purchase behaviour, my two favourite anecdotes are the original Chrysler minivan and the Herman Miller Aeron chairs. In both cases, focus groups unanimously decreed them ugly and impractical. They vowed never to buy them. In both cases the companies forged ahead and in both cases the products were incredibly successful. Wildly successful.

So when AT&T customers answer in a survey that they will cancel and go to Verizon it must be ignored. Those customers may think they are going to switch, but there are many factors that will come to influence their decision. Some will be lazy and just not get around to it. Others will be deterred by the effort of changing or by termination fees. Others will start the process, but be saved by special retention offers from AT&T.

The impact of the Verizon iPhone will not be known for a quarter or two. Time is needed to establish a trend based on real world results, not conjecture.

Well said. I gotta quit smoking.

Proud AAPL stock owner.

 

GOA

Reply

Proud AAPL stock owner.

 

GOA

Reply
post #77 of 78
Quote:
Originally Posted by dvh View Post

Probably a hundred or so dropped calls (Boston area) since I started on the 3G in June 2008 and no real improvement on the iPhone 4. It's not a phone issue as users in non-congested areas will tell you their iPhone works fine and never drops calls.

AT&T has had time to fix their network issues. They haven't. No confidence they'll be any better in the future.

I expect in NYC, SF and other problem metro areas users will be jumping ship from AT&T in droves.

So in two years I upgrade again to Verizon's LTE iPhone. By then LTE will be ready for prime time. Absolutely don't care about the network speeds, data/voice feature, etc. Just want a phone that won't drop calls every day - and am totally happy with the iPhone except for the AT&T issues.

That is odd. I found that my 3G worked better in Boston than most places (it was noticeably faster than it was near Philly, where I live) I've seen improvement since getting the iPhone 4.
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
post #78 of 78
Quote:
Originally Posted by noexpectations View Post

I use my iphone 4 for business and personal reasons. For business, I use a few Web Conferencing Apps (AT&T Connect and Cisco Webex). Both are excellent for joining conference calls and for sharing presentations at the same time. I've slam dunked many deals this way. However, both Apps require concurrent voice/data access.

It's also nice talking to customers (and the wife) on the phone and at the same time receiving/sending/reviewing emails from them.

This would not be possible with Verizon.

Agreed. I used to have Verizon and was happier with their call quality and reliability than I have been with AT&T. But this is a total deal breaker for me going back.
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPhone
  • 16% of AT&T customers plan to switch to Verizon for Apple's iPhone - survey
AppleInsider › Forums › Mobile › iPhone › 16% of AT&T customers plan to switch to Verizon for Apple's iPhone - survey