Originally Posted by alandail
the behavior we witnessed is the main menu comes up, we select play, get a blank screen, then get a waiting animation, then a blank screen again, then a waiting animation, then back to the main menu. Nowhere in that process does it say to upgrade the firmware. I don't know if it said that earlier because i wasn't in the room.
The firmware message is the very first thing that pops up when the disc starts playing. I know because I own this disc.
There is no ethernet in the living room, there is no wireless in the Blu Ray player. How is the firmware supposed to be updated? How is my 9 year old daughter supposed to be able to do it so she can watch her movie?
Download the firmware from the manufacturer's website and burn it to DVD. Than insert into Blu-Ray player. Pretty simple. With some simple instruction, I'm betting even your 9 year old could do that.
BluRay is marketed as a replacement for DVD, this sort of issue never came up with DVDs. Again, I'm certain that I could dig up one of our old DVD players and watch the DVD of toy story 3 with no problems. It's a design flaw that the same isn't true of blu ray.
Blu-Ray isn't DVD. And yes, actually, in it's first few years of existence, DVD did have similar issues. It having been so long ago, you may not remember but I'm sure you can Google (or Bing it) to find them.
Again, did you actually do any research before you bought the Blu-Ray player? If not, then I feel little simpathy for your issues. It's not exactly something that's been swept under the rug. Go to any product page for a Blu-Ray disc on Amazon.com and you'll find this warning:
All About Firmware: Having trouble with your high-def disc player? Will certain discs just not play? You may need to update the firmware inside your machine. Learn how and see links to more information on manufacturers' sites.