Originally Posted by Dick Applebaum
This hits a nerve...
Different time, different indusrty -- same problem:
Each salesman and system engineer always carried a sales manual containing detailed descriptions. prices, availability for every product we sold -- hundreds of [very thin paper] pages of very small print.
These sales manuals were updated continuously -- requiring several hours each week to remove and replace the pages.
In addition. each system engineer had a set of technical manuals describing the computer systems he, specifically, supported: computer model; peripherals; operating systems (there were several choices); applications; programming languages (there were several), etc. A reference set of these manuals was, typically, a 4-6 foot high stack of 8 1/2 x 11 binders. Guess what, each of these manuls were. also, updated continuously -- another few hours per week updating manuals.
Most IBM salesmen and system engineers carried their sales manual, brochures and whatever technical manuals would be used (that day) in an attache case -- roughly equivalent of your flight bag.
IBM Customer Engineers (repairmen) had an equivalent collection of repair manuals with repair/maintenance procedures, wiring diagrams, pictorial repair diagrams, etc.
That whole problem and waste of time could be eliminated by giving each of those an iPad and electronic updates -- much the way app updates are delivered to the iPad, today!They would be more productive, more efficient and more effective!
I don't know how IBM branch offices operate, today.
But any company that has a large field organization: salesmen calling on customers; repairmen going on site; support people training customers or fixing software problems...
These companies have a need similar to the airplane pilots, flight engineers, maintenance and repairmen.
They must have a set of constantly updated information
at their fingertips, with them
during their working hours.
I wonder how many thousands of companies
and millions of employees
have similar needs.