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Users report flickering issues with latest Apple TV software update

post #1 of 64
Thread Starter 
This week's update for the Apple TV set top box has created new issues and problems for some, as numerous users have reported screen flickering with various high-definition TV sets.

A growing thread in Apple's Discussions forums has dozens of posts from users discussing screen flickering issues that arose after the Apple TV 4.2 update released this week. The problems reportedly occur on a variety of TV sets from different manufacturers.

"There is a flicker (screen flash?) at random intervals of about once per second for a few tenths of a second," user RamonOC wrote. "And every 10-15 seconds (random), there is a complete video dropout for about a second or two. The audio is OK during all of this. It seems to affect every type of video including both menus and movies, including Netflix and home sharing."

Owners of TV sets made by Sony, Panasonic, Hitachi, Samsung, and Toshiba have reported similar issues after installing the 4.2 update. The flickering issue has been reported with a variety of configurations, including with a direct HDMI video connection, or with an HDMI to DVI adapter.

Most of the users who have shared their problems in the forum seem to own older TV sets that run at the 1080i resolution. The new $99 Apple TV, released late last year, does not support 1080i, but many TV sets and receivers will accept a 720p input and simply convert it to the compatible 1080i resolution.

Conversion of the Apple TV from 720p to 1080i reportedly worked fine for many users prior to the 4.2 update, which Apple released on Wednesday. The software update expanded support for AirPlay, added access to live streaming games from NBA League Pass and MLB.TV, and brought 5.1 Dolby Digital surround sound for streaming Netflix movies and TV shows.

In addition to flickering issues, users said they are unable to change the HDMI output setting on the Apple TV after the 4.2 update was installed. For those users, HDMI output has been set to "Auto," and some have had their output resolution changed to a non-high-definition 480p picture which cannot be changed.

"I contacted Apple Tech Support tonight, and they sent it up to engineering," user kag49601 wrote. "The tech I spoke with had not heard of the problem yet, but after reading this thread, I am surprised by that... Hopefully we will all get another update to this so we can use our apple tv 2's with our older TV's once again."
post #2 of 64
No flickering on my 7 year old Samsung DLP.
post #3 of 64
Quote:
Originally Posted by walshbj View Post

No flickering on my 7 year old Samsung DLP.

Now I'm afraid to try it. I'll wait for the next update.
post #4 of 64
Other gripes:

It doesn't honor user configured song start/stop times in iTunes (set under "Options").

And the new on-screen "keyboard" interface is terrible!

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

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   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

  MA497LL/A FB463LL/A MC572LL/A FC060LL/A MD481LL/A MD388LL/A ME344LL/A

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post #5 of 64
No problems here, yet. I have a Sony Bravia that's not even a month old though. Connected with HDMI of course. Airplay is pretty sweet - I streamed PBS, YouTube and a video I shot on the phone with no problems. The resolution was pretty low but hopefully that will get ironed out soon. i see a lot of potential with AirPlay.
post #6 of 64
NO issues here at all. I wonder how many people tried to update by connecting the device to their computers and simply didn't reattach the HD cable firmly/properly...
post #7 of 64
Quote:
Originally Posted by estolinski View Post

No problems here, yet. I have a Sony Bravia that's not even a month old though. Connected with HDMI of course. Airplay is pretty sweet - I streamed PBS, YouTube and a video I shot on the phone with no problems. The resolution was pretty low but hopefully that will get ironed out soon. i see a lot of potential with AirPlay.

There's no resolution issue to iron out. Your phone video is simply low resolution when broadcast to a large screen...
post #8 of 64
I have a two-year-old 63" Samsung Plasma and haven't noticed any issues with flickering.

Quite annoyingly my Apple TV reset it's connection with my iTunes library while I was watching The Office last night, but I think this is more the fault of my network than a problem with Apple TV.
post #9 of 64
I'm planning to pick one up tomorrow along with the iPad2. I'm assuming I won't have a problem with my three year old Samsung. The article seems to be saying it's only a problem with sets that can't show 1080p.
post #10 of 64
Glad I didn't have the time last night to update my ATV. I will wait until the next update, or when firmware kinks are ironed out.
post #11 of 64
I have a 2 year old Sony Bravia 1080p TV and I have had the flickering bug since the 4.1 update. My Apple TV 2 worked fine out of the store but as soon as it did it's first update I have this intermittent problem. I run it through a Sony DB3500 ES - This has recently been upgraded from a DB2400 ES which had the same problem so I know the receiver isn't the issue.

The original Apple TV (which I still have) never gave me any problems. I have had my Apple TV 2 replaced at the Apple store but the problem still doesn't go away. I've tried new cables and all sorts and the only answer I came to in the end was that the HDMI auto detection was flaky. I want the ability to turn it all off and configure the resolution and HDMI control elements manually. I think that, in trying to make this device simpler, Apple have gone too far with this one and made it unusable on some devices. The latest update now seems to have exacerbated the problem.
post #12 of 64
Isn't it 4.3 rather than 4.2 as referenced 4 times in this article?
post #13 of 64
Apple seems to have more HDMI trouble than any other manufacturer. Let us hope they never build a television.
post #14 of 64
Quote:
Originally Posted by nkhm View Post

There's no resolution issue to iron out. Your phone video is simply low resolution when broadcast to a large screen...

No..the phone is supposed to produce 720p/30 video. It may be overly compressed and it might not be the greatest sensor in the world, so there's crushed blacks, blooming, etc, causing any number of artifacts, but from a resolution standpoint 720p is the same as what Fox and ABC broadcast at (CBS and NBC broadcast at 1080i). So from a resolution standpoint it should look fine. Not as good as a Blu-ray disc, but fine.
post #15 of 64
Apple TV and new software update: No flickering here at all.
I used to hate with a passion my old set top box supplied by my supplier (videotron in quebec)
TV and HD is fine, but their on demand rental systems just sucked big tiime. Awful, slow clunky UI,
pause and play would take 10 seconds, it would take 30 minutes to choose a movie the interface is so retarted.

and while I'm at it... Netflix: People saying it's bad because it takes 2 hours to download a 90 minute movie. That is gargabe. On netflix, or Itunes, it takes about 20 seconds for me to be able to press play and start watching a movie.

Talk to your service provider.

as for content, I've always rented older movies. So, all I can watch for 7.99 a month is way better than paying 3.99 a pop, or even 99C special on iTunes. If I want a newer release, I can always get it from iTunes.

I LOVE my apple Tv and am completely satisfied with what I got for 99$
post #16 of 64
Quote:
Originally Posted by Cory Bauer View Post

Apple seems to have more HDMI trouble than any other manufacturer. Let us hope they never build a television.

What will happen is their TV will never suffer issues within the apple ecosystem and simply have apple tv built in.
post #17 of 64
I had the problem prior to the update.
post #18 of 64
Quote:
Originally Posted by AppleInsider View Post

"I contacted Apple Tech Support tonight, and they sent it up to engineering," user kag49601 wrote. "The tech I spoke with had not heard of the problem yet, but after reading this thread, I am surprised by that..

I love seeing comments like this on that board. Makes me think yet again that they should dump it. Because statements that it is not read by Apple nor is it a place for official tech support, some folks still act like it is. I stopped counting the number of times i've seen some 'report' a problem and when asked the person said no they did go to an actual genus or at least call AppleCare. Then they wonder why it takes so long to get things fixed. this guy might be the first one to call Apple, instead of just griping on the board.

Nor do people get that Apple cant possibly test every single possibly before release. So yes sometimes folks like those with older equipment or less common equipment may have trouble. The software is what two days old. Give them an official report asap and they will get a fix out as quick as they can.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #19 of 64
I must be doing something wrong.

I never have issues after updates.

Got 1080p Samsung. 4 years old.
post #20 of 64
Quote:
Originally Posted by tiefling View Post

I have a 2 year old Sony Bravia 1080p TV and I have had the flickering bug since the 4.1 update.

The fact that this is not a universal problem with this of the prior update makes me wonder if it is your tv that is producing the issue. You ever connect that AppleTV to another television. Did you get the same issues.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #21 of 64
I have two Apple TVs and can't seem to duplicate the problem on either of my TVs (Samsung or Phillips) -both are 1080p sets.
post #22 of 64
The issues are almost certainly with people's individual TVs.

No issues on a 5 year old 32" Vizio. Before or After update. AppleTV works perfectly.
post #23 of 64
Quote:
Originally Posted by tiefling View Post

I have a 2 year old Sony Bravia 1080p TV and I have had the flickering bug since the 4.1 update. My Apple TV 2 worked fine out of the store but as soon as it did it's first update I have this intermittent problem. I run it through a Sony DB3500 ES - This has recently been upgraded from a DB2400 ES which had the same problem so I know the receiver isn't the issue.

The original Apple TV (which I still have) never gave me any problems. I have had my Apple TV 2 replaced at the Apple store but the problem still doesn't go away. I've tried new cables and all sorts and the only answer I came to in the end was that the HDMI auto detection was flaky. I want the ability to turn it all off and configure the resolution and HDMI control elements manually. I think that, in trying to make this device simpler, Apple have gone too far with this one and made it unusable on some devices. The latest update now seems to have exacerbated the problem.

It's. Your. TV.
post #24 of 64
Quote:
Originally Posted by AppleInsider View Post


"I contacted Apple Tech Support tonight, and they sent it up to engineering," user kag49601 wrote. "The tech I spoke with had not heard of the problem yet, but after reading this thread, I am surprised by that... Hopefully we will all get another update to this so we can use our apple tv 2's with our older TV's once again."

Unfortunately, at least in the early to mid stages of a problem, it's regular protocol for Apple's engineers to reply with, "I've never heard of that problem."

I had this experience both in Nov. and Dec. of 2010 and Jan. and Feb of 2011. There was (and still is) a wide-spread issue w/ graphics flickering, etc on the new Mac Pro's w/ either ATI 5870 or 5770.

They've sent me 1 replacement graphics card and 3 Mac Pros now. It's ridiculous. After getting to know the guy over a period of 4 months, he gradually admitted they were aware of the problem.

Anyways, I have an ATV2 as well, with a two year old Samsung 1080P and the update is fine. Must be the conversion on the older sets.
post #25 of 64
removed snarky, stupid, childish retort. Sorry.
post #26 of 64
I updated the software yesterday to use the MLB app and now it's unwatchable! It flickers like crazy. I called apple support and got the run around. They were no help and restored it (losing all my settings). It didn't help and I can't go back to the previous software version. Thanks Apple! Great testing with this release!

Bauers
post #27 of 64
Quote:
Originally Posted by sprockkets View Post

What will happen is their TV will never suffer issues within the apple ecosystem and simply have apple tv built in.

"Within the apple ecosystem" being the keyphrase there. I can just imagine all of the HDMI issues an Apple Television would have with xBox 360s, PS3s, Blu-Ray players, Satellite and Cable boxes, etc.
post #28 of 64
Quote:
Originally Posted by pmz View Post

It's. Your. TV.

well then try some other input. no issues? Must be the apple tv.
post #29 of 64
Quote:
Originally Posted by charlituna View Post

I love seeing comments like this on that board. Makes me think yet again that they should dump it. Because statements that it is not read by Apple nor is it a place for official tech support, some folks still act like it is. I stopped counting the number of times i've seen some 'report' a problem and when asked the person said no they did go to an actual genus or at least call AppleCare. Then they wonder why it takes so long to get things fixed. this guy might be the first one to call Apple, instead of just griping on the board.

Nor do people get that Apple cant possibly test every single possibly before release. So yes sometimes folks like those with older equipment or less common equipment may have trouble. The software is what two days old. Give them an official report asap and they will get a fix out as quick as they can.

a guess would be that with $50 billion in the bank apple can buy a bunch of old TV's on ebay for their QA lab to test these things
post #30 of 64
Quote:
Originally Posted by charlituna View Post

Nor do people get that Apple cant possibly test every single possibly before release. So yes sometimes folks like those with older equipment or less common equipment may have trouble. The software is what two days old. Give them an official report asap and they will get a fix out as quick as they can.

Yes, they do need to test against a wide range of HDTVs -- or provide a list of tested, compatible hardware they know will work with their device.

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

  MA497LL/A FB463LL/A MC572LL/A FC060LL/A MD481LL/A MD388LL/A ME344LL/A

Reply

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

  MA497LL/A FB463LL/A MC572LL/A FC060LL/A MD481LL/A MD388LL/A ME344LL/A

Reply
post #31 of 64
You want new features? Jailbreak it:
http://seas0npass.com

But, if you hastily updated to the latest iOS ATV version, you have to wait now...
post #32 of 64
.

Well, guess I'll just have to switch to GoogleTV!

Let's see... GoogleTV:

-- supports HomeSharing - nope
-- supports AirPlay from iDevices - nope
-- supports AirPlay from Mac - nope
-- supports iDevice remote app - nope
-- supports MLB streaming - nope
-- supports NBA streaming - nope
-- comes with a practical remote - nope
-- costs less than $100 - nope
-- available anywhere???

Seriously, I had the problem when I first powered on the ATV after updating plugged into my Mac.

But the problem resolved itself -- 3 year old Sony Bravia 46".
"Swift generally gets you to the right way much quicker." - auxio -
"He who laughs, lasts!" - Mary Pettibone Poole -
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"Swift generally gets you to the right way much quicker." - auxio -
"He who laughs, lasts!" - Mary Pettibone Poole -
Reply
post #33 of 64
So far no problems on our brand new LG 55" led tv. So far it's pretty great with the apple tv with the lastest update.
post #34 of 64
No problems here. And for some reason wait times for Netflix are much shorter now. Not sure why an Apple TV firmware update would have improved that, but it's true. I sometimes had to wait until the screensaver had started, but not any more.

Sent from my iPhone Simulator

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Sent from my iPhone Simulator

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post #35 of 64
Quote:
Originally Posted by Cory Bauer View Post

"Within the apple ecosystem" being the keyphrase there. I can just imagine all of the HDMI issues an Apple Television would have with xBox 360s, PS3s, Blu-Ray players, Satellite and Cable boxes, etc.

Oh yea. I can just "imagine". Thats "technically" called FUD.

Suggestion: Try calling Google about your "issues" and see what great service you get. Wait I forgot. They don't have phone support. Oops.

Upgraded my Apple TV yesterday. Works as advertised. Plays my movies shot with my iPhone FLAWLESSLY. FYI watch your movies and photos thru the photo app NOT the camera - and double click the home button to pull up the favorites bar then finger scroll all the way to the right to activate your apple tv option.

My Atv is connected HDMI to my Pioneer AVR then to my Panasonic Projector. Those having flashing trouble is either HDMI handshake issue or a older HDMI cable that doesn't support the signal. Apple or any company for that matter is not liable or responsible for older technology. Stop crying. Btw my projector is 3 years old.
post #36 of 64
Quote:
Originally Posted by JamesJpn View Post

Isn't it 4.3 rather than 4.2 as referenced 4 times in this article?

No, the new ATV 2 update shows up as v4.2, not 4.3. ATV versions have bee a release or so behind other iOS devices for a while now. Dunno why.

My 3 yr-old Panasonic, 720p LCD TV is having no flickering or other issues issue with the ATV 2 running iOS 4.2.
post #37 of 64
Quote:
Originally Posted by Cory Bauer View Post

Apple seems to have more HDMI trouble than any other manufacturer. Let us hope they never build a television.

WTF? Blame APPLE for HDMI issues????

The HDMI standard is the biggest pile of... ever put on consumers yet. Your probably one of those glubs that pays $100 for a HDMI 6 footer at Best Buy "believing" it will make for a great picture... I've had TONS of handshake issues with HDMI way before Apple TV came to market. Get real and load up on facts rather than other substances .

Gawd, Apple is now liable for HDMI? What the
post #38 of 64
Quote:
Originally Posted by msantti View Post

I must be doing something wrong.

I never have issues after updates.

Got 1080p Samsung. 4 years old.

Yeah, I don't think I've ever had the "issues" that "some experience" after a new version of anything. What am I doing wrong?
post #39 of 64
Quote:
Originally Posted by SockRolid View Post

No problems here. And for some reason wait times for Netflix are much shorter now. Not sure why an Apple TV firmware update would have improved that, but it's true. I sometimes had to wait until the screensaver had started, but not any more.

Funny that Apple is responsible for slow load times and people line up on sites like this to pontificate against Apple for what is CLEARLY a ISP or router or modem issue. At my place I've got Att Uverse at 18 mps and my Apple TV movies play perfectly. If it did hiccup I'd know it's a Att issue for sure.

Word to the wise - you are NOT going to get fast load times from ISP connections under 10 mps period. FYI if you are on Uverse - your TV's SHARE the bandwidth with your Internet speed which causes ALL KINDS of download issues. Not to mention that Uverse interface, I HATE to say it, is a Microsoft product Doh!

Ever heard of Sync in your Ford car? Try the iPhone with that system . Another microsoft invention.
post #40 of 64
OMFG - Just got a Ford Fusion Hybrid. Nice car but Sync is a piece of crap.

Quote:
Originally Posted by gijoeinla View Post

Ever heard of Sync in your Ford car? Try the iPhone with that system . Another microsoft invention.
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