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Owners of Apple's new MacBook Pros report issues with iTunes Home Sharing

post #1 of 35
Thread Starter 
Numerous owners of Apple's early 2011 MacBook Pros report being unable to connect devices or maintain connections through iTunes Home Sharing.

A support thread in Apple's Discussion forums has received over 200 posts from owners of Apple's latest MacBook Pros reporting issues with iTunes Home Sharing. Several readers have also contacted AppleInsider regarding the issue.

"This is turning out to be a bigger problem than I thought with many people giving up and returning their new MBP 2011 due to this conflict. Apple has yet to find a fix but it has been widely documented via phone through AppleCare and through many Apple retail stores," wrote one reader.

According to forum user 'themacbear,' the new MacBook Pro was able to stream to a second-generation Apple TV at first, but then the Apple TV reported being unable to connect or would display the error message "There are no movies in this library."

Apple released the upgraded MacBook Pro lineup with Sandy Bridge processors and high-speed Thunderbolt I/O technology in late February.

In March, Apple released iOS 4.3 with new Home Sharing features. The Mac maker also issued iTunes 10.2 and then iTunes 10.2.1 to add compatibility with iOS 4.3 and Home Sharing. In spite of the updates, a number of users continue to report being unable to connect or maintain connections with iOS devices on their early 2011 MacBook Pros.

Recent improvements to the Home Sharing feature expand iTunes library sharing from just between Macs, PCs and Apple TVs to include mobile devices such as iPods, iPhones and iPads. When working properly, Home Sharing in iOS 4.3 allows an unlimited number of iOS devices to access content over Wi-Fi.

Though early 2011 MacBook Pros appear to be having the most trouble with Home Sharing, owners of older machines have also reported problems with the feature in a support thread for Home Sharing in iOS 4.3 that has reached 60 posts.
post #2 of 35
Yeah, I've had some issues with iTunes Home Sharing and my iPad 2. It would immediately refuse to connect to my library. I usually have to restart iTunes to get things working.
post #3 of 35
I've had these issues with the current generation AppleTV too since it launched.
post #4 of 35
Irritating problems I'm sure, but are people really returning their MacBooks because of this?!
post #5 of 35
How can you be sure it's only happening to 2011 MBP owners?

Anyway my 2010 MBP seems to be fine.

The "problems" reported with 2011 MBPs from various forums up till now:

1) Use of Intel's flawed chipset despite the problematic SATA ports not being in use;
2) Heat issues;
and now
3) iTunes home sharing

What's next?
post #6 of 35
These issues make me appreciate my 3.5 year old Santa Rosa 17" MB Pro.
post #7 of 35
Funny. I've been having issues with this on my 2011 MBP and sat down determined to solve it tonight. Checked my Network settings and added file and print sharing (not specifically to solve the issue) when I went back to itunes it worked. I didn't check today before I started messing with it, so maybe it just started working..no clue.

Before today, the library name would show up but I was unable to browse it and was not able to connect to other libraries. I had tried removing the home share and adding back as well as deleting the library and re-adding. Just glad it's working now.
post #8 of 35
I have a MBP that I bought right after Christmas and purchased ATV2 shortly after. I have been having issues with ATV for the past couple of weeks.

I would access Home Sharing but after about 20-30 minutes, it would drop me and would give me the "Turn on Homesharing." Normally, I would just have to quit and restart iTunes to get it back up and running, but 20-30 minutes later, it happened again.

I finally went to an Apple Store a couple of days ago to ask about it and they said the issue was with my ATV and just swapped my old one and replaced it with a new one.

However, this did not help as I continue to have the issue. I hope that Apple get this fixed quickly.

I'm interested to hear of other people's issues.
post #9 of 35
rhbruce -- quit itunes, and then, without doing anything else, reopen it. home sharing will be broken.
post #10 of 35
Apple really needs to do something with iTunes....I understand that they want "everything" in one place for monetary reasons. I absolutely dread opening the store just to search for a Podcast.

Best
post #11 of 35
Quote:
Originally Posted by adr1974 View Post

rhbruce -- quit itunes, and then, without doing anything else, reopen it. home sharing will be broken.

Should have tested it a little more extensively before doing this. I can still "pull" video from another machine to play on my MBP, I can "push" audio from my MBP to my ATV2. I cannot push video to the ATV2 and I cannot connect to the MBP library from the ATV2 although it does show up in the list (just fails to connect).

I know before today I couldn't do anything with home sharing but even with the little I can do, fact is it's still broke. \
post #12 of 35
That sucks. However, I don't see how this can be a hardware issue. It seems like a software issue since the new MBP are using newer 1.0.6.6 build and the issue mostly happens in the newer version. Does it happen under Mac OS Lion?!
post #13 of 35
Quote:
Originally Posted by ghostface147 View Post

These issues make me appreciate my 3.5 year old Santa Rosa 17" MB Pro.

These issues makes me appreciate my 3.5 year old Rosa who loves Santa!

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #14 of 35
Thanks for bringing some attention to this issue. As one of the posters in the Apple forums, it has been quite frustrating trying to figure out this problem. Little help so far from Apple on this. Maybe this will get their attention.
post #15 of 35
I've had no problems with my 2011 17". I use home sharing between it and my 11" MacBook Air, mid-2009 15" MacBook Pro, early-2008 17" MacBook Pro, as well as my current-gen MacMini.

I guess I'm lucky then?
post #16 of 35
There are also issues with the first generation Apple Tv's. The new Macbook Pros will not sync with them at all and is giving people bogus firewall messages. It's also refusing to read some peoples itunes libraries at all. Mine for example will not sync or stream content.
post #17 of 35
I have had this same problem on my Late 2006 17" 2.33 GHz MB Pro, too. Perhaps it is an AirPort problem? An iTunes problem?
post #18 of 35
Quote:
Originally Posted by williamneildrake View Post

I have had this same problem on my Late 2006 17" 2.33 GHz MB Pro, too. Perhaps it is an AirPort problem? An iTunes problem?

My late 2006 15" 2.16GHz MBP is also having this issue- whereas our newer i3 iMac seems to be available on the Apple TV 2 reliably.

Come on Apple!
post #19 of 35
I too had the same issue mentioned above, but on much older hardware. The issue because me apparent after upgrading to iTunes 10.2. the affected device could play video from another remote iTunes library, but would fail to host a video stream from an iTunes home sharing client on another machine. Interestingly, after troubleshooting, I found that I had to inactivate the Ethernet connection and the reinitiate in order to resume any network connectivity. As a test, I have temporarily replaced the inbuilt Ethernet with a third party NIC. Connectivity has been stable since...
post #20 of 35
The problem will be solve once Apple get hold of the MB pro with this kind of problem.

Looks like finding fault with Apple products is the norm and the first thing to do and whine .
post #21 of 35
i've had this trouble with my 2009 imac as itunes master (10.6.6., 10.2.1) and my new apple tv - oh well. wait for a fix!
post #22 of 35
Quote:
Originally Posted by haruhiko View Post

Use of Intel's flawed chipset despite the problematic SATA ports not being in use;

Explain that.
http://www.anandtech.com/show/4205/t...sandy-bridge/5
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #23 of 35
I gave up on streaming from my laptop, not for tech reasons, but because my laptop state is not always ready-on. It might be sleeping, closed, or laying in the living room not plugged in.

To solve, I purchased a mini, plugged in a huge drive and I store my data there.

On the road, I just drag a few movies over to the desktop and wala.
post #24 of 35
Quote:
Originally Posted by AdamC View Post

The problem will be solve once Apple get hold of the MB pro with this kind of problem.

Looks like finding fault with Apple products is the norm and the first thing to do and whine .

Thank you for your insightful comment. I didn't realize a problem affecting so many people was our problem, and that Apple would address it without it being report....err...whining.

Apple is a company that makes great products with great customer service. This doesn't mean they won't have problems only that they will likely be dealt with in an expeditious manner. My personal opinion is Apple fan boys are one of Apple's greatest adversaries when it comes to product image. You can enjoy/love your product without coming across as a jerk. No need to insult the consumer because a brand new product has a bug.

I would go even further to say that the several revisions of 10.6.7 with "no changes" likely has a fix, as it would represent no changes from the common 10.6.6 build, whereas folks with the 2011 have a special build of the aforementioned software.
post #25 of 35
Quote:
Originally Posted by AdamC View Post

The problem will be solve once Apple get hold of the MB pro with this kind of problem.

Looks like finding fault with Apple products is the norm and the first thing to do and whine .

Pathetic.
post #26 of 35
Quote:
Originally Posted by rjbruce View Post

Thank you for your insightful comment. I didn't realize a problem affecting so many people was our problem, and that Apple would address it without it being report....err...whining.

Apple is a company that makes great products with great customer service. This doesn't mean they won't have problems only that they will likely be dealt with in an expeditious manner. My personal opinion is Apple fan boys are one of Apple's greatest adversaries when it comes to product image. You can enjoy/love your product without coming across as a jerk. No need to insult the consumer because a brand new product has a bug.

I would go even further to say that the several revisions of 10.6.7 with "no changes" likely has a fix, as it would represent no changes from the common 10.6.6 build, whereas folks with the 2011 have a special build of the aforementioned software.

While I agree that people with a problem should report it to Apple, the entire sensationalistic tone of articles like this is loony.

Every piece of hardware has some problems. This particular problem has been reported with older systems and with newer systems, so it's hard to blame it entirely on the hardware. For many people, simply restarting iTunes fixes it.

But forums like this (and news media) jump in with stories sounding like the Apocalypse is near. I love the way they talk about "200 posts to Apple support forums". What they fail to mention is that of those 200 posts, the typical breakdown is:

3 people reported having a probe
57 people said "I don't have a problem"
40 people accused the people who have a problem of being 'androids'
60 people accuse the others of being Apple shills
30 posts are simple 'Apple sucks' posts
10 posts are completely unrelated to the issue
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
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post #27 of 35
Quote:
Originally Posted by jragosta View Post

While I agree that people with a problem should report it to Apple, the entire sensationalistic tone of articles like this is loony.

Every piece of hardware has some problems. This particular problem has been reported with older systems and with newer systems, so it's hard to blame it entirely on the hardware. For many people, simply restarting iTunes fixes it.

But forums like this (and news media) jump in with stories sounding like the Apocalypse is near. I love the way they talk about "200 posts to Apple support forums". What they fail to mention is that of those 200 posts, the typical breakdown is:

3 people reported having a probe
57 people said "I don't have a problem"
40 people accused the people who have a problem of being 'androids'
60 people accuse the others of being Apple shills
30 posts are simple 'Apple sucks' posts
10 posts are completely unrelated to the issue

Pathetic.
post #28 of 35
I haven't tried the home sharing yet with my iPad and don't have an Apple TV. However, I have used the home sharing to stream music from my old 2006 C2D MacBook to my new 2011 MacBook Pro with no problem.

I am wondering if it isn't some issue between iTunes and the 2011 MacBook Pro. What I have experienced is several issues playing video. When I try to play TV episodes purchased through iTunes within iTunes they appear as a jumbled mess of randomly colored blocks. When I play the exact same video through Quicktime it plays just fine.
post #29 of 35
Quote:
Originally Posted by jragosta View Post

....But forums like this (and news media) jump in with stories sounding like the Apocalypse is near. I love the way they talk about "200 posts to Apple support forums". What they fail to mention is that of those 200 posts, the typical breakdown is:

3 people reported having a probe
57 people said "I don't have a problem"
40 people accused the people who have a problem of being 'androids'
60 people accuse the others of being Apple shills
30 posts are simple 'Apple sucks' posts
10 posts are completely unrelated to the issue

HaHa! So true!

I use a 6-year old PowerMac G5 Dual to stream video to my ATV1. I purchased the ATV2 in December for a second room, and have noticed a lot of problems connecting to it. With ATV1, the movie list is usually there when I switch to the ATV on my home theater. With ATV2, it ALWAYS has to load the movie list, which takes forever, before I can use it. When doing this, it frequently stops after several minutes and claims there are no movies.
I leave my Mac on 24/7, and it never sleeps, so the connection should not be getting interrupted.
Other than the size and lack of heat, I have been completely unimpressed with ATV2 over ATV1. The worst thing about the ATV1 was the cheap plastic remote, which never really worked very well. You keep pushing the buttons, the light blinks on the ATV, but nothing happens. Thankfully, the Remote App on the iPhone works Great!
post #30 of 35
is this a Mac only feature? doesn't work with my ipad 2 and Win7 ultimate
post #31 of 35
I DID A CLEAN RE INSTALL 3X

and most SW app are fast and fine
except for
Aperture
FinalCut Pro
and a few bad permissions
like i just bought a apple movie 5 minutes ago from itunes and my new MBP
and it now says i can't play it
I need permission

error type 11
feels like 1998 all over again

anyway talking to teck apple experts who don't know much is fun


peace 9
whats in a name ? 
beatles
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whats in a name ? 
beatles
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post #32 of 35
I purchased the 13 in mbp with the i5. I had taken my pc into the apple store to have files transfered mainly for Itunes. However when I had tried to listen to music on the mbp I was promted that the original files could not be found. I called applecare & they walked me though setting up home share and doing the transfere again.
No-go, except now all of the music files from my orginal pc are giving me the same prompt.
I called apple care again. I spoke to 4 different people, ended up with the Supervisor of the tech department, he spent 2.5 hours trying to find my files..on both computers. We were only able to find 400 of 1200 songs!! Not only this but we were not able to do homeshare to transfer the 400 songs that we did find.
I am upset & with this being my first time owning a mac I can fully understand why people are returning them. What kind of dissapearing act is going to be next???
post #33 of 35
I have been using iTunes home sharing from my Vista PC and apple tv 2nd generation since Nov. 2010. It was working well up until new year 2010/2011, however, after an iTunes upgrade it became unstable. The past month or so it has not been working at all.
Lately I have been using airplay in the absence of the working home sharing feature, but since the recent iTunes update, airplay is not working too well either (seems to work for music but not movies). I will do more investigation on this over the weekend, though.

I find it really annoying that this feature is so unstable - once it stops working there's very little you can do to find out what's going on. It seems like the two systems get out of sync and somehow can figure out to restore by itself - even if I disable the feature in both ends and try to set it up from scratch it doesn't come up. Since I haven't changed anything on my network settings for a log time I'm pretty sure that Apple have been changing something in the home sharing feature that is not co-operating with my setup - however, the support/trouble shooting available is on a very general level and doesn't resolve my problem at all.

Also I'm a little curious whether it is related to the fact that I'm using iTunes on a Windows Vista PC and not a Mac.
post #34 of 35
I also ran into that problem. I now use the wifi2hifi app (http://www.wifi2hifi.com). It has all the audio home sharing features and works with any type of notebook and iOS device.
post #35 of 35
Quote:
Originally Posted by paulio View Post

I also ran into that problem. I now use the wifi2hifi app (http://www.wifi2hifi.com). It has all the audio home sharing features and works with any type of notebook and iOS device.

home sharing means apple tv ???

i am using APPLE TV RIGHT NOW .

cross you fingers ????


9

peace
whats in a name ? 
beatles
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whats in a name ? 
beatles
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