What so many of us here on this blog forget or perhaps don't even realize is just how much lack of understanding there is of normal computers, PCs or Macs out there by vast numbers of people.
I do a lot of support for computer users these days and it never ceases to amaze me. The difference between a mail application and a browser for example is a mystery to many. If they get mail via a web interface they don't realize this is the same browser they use for surfing. They have no concept whatsoever of the filing system and don't know how to save anything to anywhere they will ever find it again. They don't know what the difference is between a document and the application that created it is. Yesterday I had to help two 60 something year olds both with iPhones ... their issues included; they hooked their iPhones up to a PC with USB every time they wanted to send a picture. They thought the only way they could send each other an e-mail was by having both e-mails installed on both iPhones. They didn't know what WiFi was so had it switched off. They had 3G switched off since they thought it was more expensive so only Edge was in use ... it goes on and on. Apple get this and realize only the likes of people on this blog know or care about the technical side and they are right to simply remove it from the equation for the masses. Obviously I hope we always have a Mac as well as an iPad as I love to get under the hood but I have to admit ... in my 20's used to change my own cylinder head gaskets too, now I can't recognize anything under the hood of our vehicles!
Boy do I agree with you 110%. I do some work for a local Apple reseller and I train new users. "Train" is a very lose term because of how absolutely sh*tface clueless they are. After a few years of doing it, I am looking to step down from doing training after this month. iPad is not so bad. The new Mac users, now they are "flummoxed". Zero concept of the Dock, always worried "OMFG where are teh files OMG where teh files all taking up so much space must organise in folder and defrag defrag defrag".
I don't blame them. There was a new user saying, well I just want "sync"... OK, not online, right... just use Time Machine, not only does it keep it in sync but backed up. "No, I just want sync, I don't want all that stuff taking extra space etc etc". Couldn't be bothered, I just pointed him to search for a "sync backup" app on the App Store or wherever.
Their level of trust from using Windows and PCs is so minimal they just can't believe there's no need for antivirus, defragging, continually organising things in folders, constantly worrying how much space everything is taking, how to uninstall cleanly. They worry if you make a new playlist in iTunes or a new album in iPhoto the files are going to be duplicated. Always with the question, "but isn't that duplicating the file?". Jeez...
It's no wonder the iPad is a runaway success story. It's hitting all the right nerves of people just sick of PCs and too scared/distrustful of moving to Mac. OS X is great but it has its quirks for new users, yes, also because their minds are so warped by using Windows for so, so long.
Hard for people on these forums to understand, but do you all realise most new Mac laptop users are actually scared to leave the charger connected after the battery is charged for fear of damaging the battery? That's how rubbish PC laptops are.
As for the phones, the telcos are getting away with murder because people are so scared of going over their data allocation and paying additional charges, they use data so little and always come under the limit while still paying for a lot more data than they would actually use.