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Rumor: Best Buy's iPad 2 sales strategy gets it 'blacklisted' by Apple - Page 2

post #41 of 99
Quote:
Originally Posted by Apple ][ View Post

Maybe a few dummies would, but it's nothing to be concerned about.

Buying a tablet is not an impulse buy. Most consumers, even the dumbest and most ignorant ones, have an idea about what they want before they go to a store. As far as tablets go, people either want an iPad or one of the others. If people are looking for an iPad, and an iPad is exactly what the majority of people are looking for, they would simply go to a store that sells iPads.

If somebody is dumb enough to want an iPad and ends up going to a Best Buy and they walk out with a Xoom, then they deserve what they get. Very few people are that stupid and foolish.

Apple has nothing to worry about. Best Buy needs Apple more than Apple needs Best Buy.


apple products only became popular with the general population after they started selling them outside of apple stores and the website.
post #42 of 99
Quote:
Originally Posted by billin View Post

Can someone explain to me what Best Buy gets out of doing this, besides a pissed-off Apple? I just don't get the business logic. People come to your store and want an iPad 2, you have them in stock, but you tell the customers you're out of stock because... what, exactly? You're hoping they'll wander around the store and buy something else after being stymied in trying to buy an iPad 2? You're creating artificial scarcity to build hype? You want to spread out the traffic in your store across multiple days instead of everyone crowding the store at once? None of these ring true with me. I really want to understand what Best Buy thought it was going to gain by pursuing this strategy.

best buy doesn't make money on the big ticket items they sell, they make money on the accessories. if the ipads are only coming in with a few smart covers at a time it's bad business to sell a customer an ipad and not an accessory. if best buy is getting ipads with no smart covers than it's a money loser for them to sell.

apple is the same way. a macbook or imac and a similar PC are about the same price. apple makes money on the applecare, one to one, accessories, etc. why do you think they are getting rid of boxed software in the stores?
post #43 of 99
Quote:
Originally Posted by hamiltonrrwatch View Post

Well said

Apple doesn't make money by being stupid. They're trying to get product out to as many people, in as many venues as possible. Probably targeting people who don't normally use, or aren't comfortable using the internet to order product.

My point was that I don't like the way BB does business; their return policies, sales tactics, bait-and-switch, etc.

I won't argue with you there. If you had bad experiences from BB on other products and bad customer service, then I would agree, screw BB.

But I only dealt with an Apple rep within BB. Still have her Apple business card (not a BB biz card) in my rolodex. And just was stating my experience of obtaining my iPad versus 'brand loyalty' to BB versus those ordering online at Apple.

Apple with iPad 2 seems to have way more avenues to distribute. BB get's on Apple's bad side then that's something they have to work out. The only problem that is solved is now Radio Shack and Toys 'r Us and Target and whoever, will now have a few more iPads to distribute/sale thanks to BB shenanigans!

Where I got my iPad 1 doesn't count so much so then the fact that I got my iPad 1...

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post #44 of 99
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post #45 of 99
Quote:
Originally Posted by Bageljoey View Post

I thought he was going for the sound that sheeple make (y'know, sheep + Apple = sheeple)...

We all know what he was trying to do... as far as I'm concerned he was having a fit of some kind...
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post #46 of 99
Quote:
Originally Posted by island hermit View Post

We all know what he was trying to do... as far as I'm concerned he was having a fit of some kind...

Or a screwdriver through the head?
post #47 of 99
I wish more companies would pull merchandise from Best Buy. I've always been suspicious of a lot of their sales practices, like the extended warranties they constantly push. They also tend to hire people that know next to nothing about electronics and just tell you what their manager wants you to hear.
post #48 of 99
Quote:
Originally Posted by solipsism View Post

Although Takeos comment sounds reasonable, too, which also isnt sinister, just managers trying to look more successful than they are.

The managers are just working the system to their best short-term advantage. If your quota is 4, and you get nothing extra for selling 8, and don't get a gold star the next day if you don't sell 4, then you make sure you sell 4 and only 4 each day. ESPECIALLY if the reward system is not tied to the inventory system; you make sure you have inventory to sell each day rather than coming up short and getting punished for the days without stock.

The problem here would be BB's internal reward/quota system, not the managers' evil.

In any reward system (school, work, whatever) people are smart enough to figure out how to maximize their personal benefit while minimizing their effort and/or risk. Designing systems that align that instinct with a company's long-term interests is hard.

- Jasen.
post #49 of 99
Quote:
Originally Posted by digitalclips View Post


As with an old lady I witnessed as she was talked from an Apple product to a competitor with comments such as I heard like "Oh you are far better keeping out of Apple's walled garden". Or "All the laptops we sell are the same, you just pay more for Apple and in fact often get less ..." I nearly bust a blood vessel and had to force myself not to interject!

This didn't happen.
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post #50 of 99
http://www.webpronews.com/bestbuy-co...switch-2007-03

Best Buy was busted for having different pricing on its in-store intranet, higher than the prices on its external website. Lure in the customers, then claim they were mistaken about the price, show them the internal site with higher prices, etc.

Screw Best Buy.
post #51 of 99
Quote:
Originally Posted by Johnny Mozzarella View Post

Sounds to me like BB is trying to artificially prop up the tablet competition.
They probably think it is in their best interest to have a competitive field of tablets and be able to get better pricing from Apple.
Appears as though their plan has backfired.

Yes. This sounds exactly like that. I understand the concept, but it's stupid. If a retailer is selling different manufacturers products, they should be trying to sell as many of each as possible. It's also possible that they are finding themselves too dependent on Apple lately, and are concerned about that. Acer will be selling its new tablet there next week, or the week after, so perhaps that's got something to do with it as well.
post #52 of 99
MelGross, so the story has been confirmed? Apple has stopped shipments/sales to BB due to stock hold-backs?
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post #53 of 99
Quote:
Originally Posted by solipsism View Post

I dont think it was anything so sinister. It just sounds like they wanted to make sure they some to sell each day, which isnt a bad business strategy. Although Takeos comment sounds reasonable, too, which also isnt sinister, just managers trying to look more successful than they are. Excluding Apples retaliation its not a bad move for them if that is how Best Buys upper management judge sales. You have to work the system to best suit your environment, its a far cry from anything hinky like creating an artificial demand. Either way all the iPads they receive will be sold, this just makes their numbers consistent.

Sounds like a lot of people have never been at the Apple section of a BB. BB salespeople are insanely blunt about not putting effort into selling Apple products. There's a better sales commission selling a $400 android tablet than a $600 Apple one. They just don't want to sell them. Just walk into into one and hang around the computer section to hear the conversations that you can barely contain yourself from interrupting. I have one near my work and one close to home, and I occasionally stroll in just because it's sometimes a fun diversion, and I literally hear salespeople dissuading people from iPads all the time.

But I agree with Gatorguy that we're all just being typical internet yappers until it's confirmed.
post #54 of 99
I work at a Best Buy and they did pre-orders on the iPads. When we got stock, they went through the pre-orders, called the customer's who pre-ordered them and gave them 48 hours to pick up the iPad 2 before it was put on the floor to sell. Any units we got in that were not pre-orders were sent to the floor and sold. I have been directly involved in this process as part of my job. If Apple is involved, then something must be going on... Interesting...
post #55 of 99
Quote:
Originally Posted by cgmpowers View Post

This is exactly why I own an iPad instead of an iPad 2. I was at a best buy trying to purchase an iPad 2 and was told they were out, despite seeing several "on hold" at customer service.

What you're failing to understand is that those iPads 'on hold' at customer service were probably already sold. At BB, you can buy something online and they pull it from stock and put your name on it. It is held in customer service until you pick it up (or a couple of days if you don't).

Would you rather have Best Buy sell you an iPad online for in-store pickup and then after you drive 100 miles to get it, find out that they sold it to someone else?

It's a fair system.

Quote:
Originally Posted by billin View Post

Can someone explain to me what Best Buy gets out of doing this, besides a pissed-off Apple? I just don't get the business logic. People come to your store and want an iPad 2, you have them in stock, but you tell the customers you're out of stock because... what, exactly? You're hoping they'll wander around the store and buy something else after being stymied in trying to buy an iPad 2? You're creating artificial scarcity to build hype? You want to spread out the traffic in your store across multiple days instead of everyone crowding the store at once? None of these ring true with me. I really want to understand what Best Buy thought it was going to gain by pursuing this strategy.

Just another mindless rumor. If BB turns a customer away, they're not likely to buy something else - they'll just shop around until they find one - which is a lost sale for Best Buy. There is absolutely no reason to turn a customer away today and hope that they'll come back tomorrow if you have the item in stock.

The daily quotas are not very meaningful. I'd much rather sell everything I have than worry about quotas - particularly daily quotas. Do they get all worked up every time there's a snow storm and traffic is down for a day or two?
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post #56 of 99
I work at a Best Buy, and I can confirm this. Our manager told us yesterday that starting today we can no longer sell the iPad. I don't know about this "internal quota" being true, but I can say we didnt follow that quota at our store if it did exist.
post #57 of 99
Best Buy's business practices aside, I'm surprised no one is questioning the "Apple is therefore freezing sales through BB" part of the story. Which strikes me as pretty implausible.

Best Buy is a major channel for iPad sales. I don't think Apple is quite so vindictive that they would cut off their nose to spite their face, even if BB really is withholding sales (and even if they are we don't know why, it isn't necessarily an effort to pump competing products).

Doesn't it seem more likely that Apple would have approached BB with their concerns, and perhaps a warning that being a poor channel partner might result in reduced shipments?

At any rate, if Apple is actually freezing sales at BB we'll know soon enough, no one will be able to buy one there very quickly as they burn through existing stock, which, given what we know about sales, will be immediately.
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post #58 of 99
My guess is that only some of the BB stores are engaging in this kind of practices in order to get the optimal reward/bonus out of sales per day. While BB is probably not the best managed company, I don't think this is a company-wide policy to stop selling product to optimize reward.
post #59 of 99
Quote:
Originally Posted by billin View Post

Can someone explain to me what Best Buy gets out of doing this, besides a pissed-off Apple? I just don't get the business logic. People come to your store and want an iPad 2, you have them in stock, but you tell the customers you're out of stock because... what, exactly? You're hoping they'll wander around the store and buy something else after being stymied in trying to buy an iPad 2? You're creating artificial scarcity to build hype? You want to spread out the traffic in your store across multiple days instead of everyone crowding the store at once? None of these ring true with me. I really want to understand what Best Buy thought it was going to gain by pursuing this strategy.

I've been to BestBuy twice in Chicago and the staff goes out of their way to tell you that they do not work on commission and will help you with any problems you have even after your purchase. Their prices are not always the cheapest and the staff will tell you that you have 30 days to return your purchase if you are unhappy, so some items you could buy and use and return, but I have not done so. Staff is nice and just follows store policy. Because they do not work on commission, they will not be pains in the butts, fighting each other to get you to buy stuff you really don't want. And best yet, if you ever need to use them, they have free and clean bathrooms!

I have read how Xoom is getting worse treatmentno working product, not featured, and not demoed. IPads seem to sell themselves. Perhaps Apple is still pissed-off over the iPad in duct tape ad or else Apple is prematurely worried about the WiFi Xoom that's on its way.
post #60 of 99
Thanks Wickley (and JrAgosta). That would make sense. If you have a pre-ordered/pre-sold ipad in the back, you certainly wouldn't sell that same product to a customer who just walked into the store.

With the last poster supposedly a Best Buy employee confirming they can no longer sell iPads, but not being aware of any quota system on them, that might show there's something else at play here. Anything from the original story, to Apple being torqued with the ASUS ad they had up for a few hours, to Best Buy not giving Apple preferential treatment over any Android competitors, to perhaps no story at all.

An official statement from one of the two involved parties is needed to clarify what's really going on. Has AI reached out to either of them for a statement?
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post #61 of 99
Quote:
Originally Posted by jragosta View Post


Just another mindless rumor. If BB turns a customer away, they're not likely to buy something else - they'll just shop around until they find one - which is a lost sale for Best Buy. There is absolutely no reason to turn a customer away today and hope that they'll come back tomorrow if you have the item in stock.

They don't turn them away, they sell them a Kindle. I've seen it. It's wrong to assume customers all leave and buy somewhere else. I see MANY clueless older people wandering around, who want a computer/tablet etc, came to look at Apple models but are happy to have a salesperson take them by the hand and explain the confusing world of computers to them.
post #62 of 99
Quote:
Originally Posted by addabox View Post

Best Buy's business practices aside, I'm surprised no one is questioning the "Apple is therefore freezing sales through BB" part of the story. Which strikes me as pretty implausible.

When I read the article title it did seem implausible but 1) seem to recall Apple busting Best Buys balls before with the Mac sales, and 2) it will sell all iPads it shifts from Best Buy to other outlets so there is no potential loss at this point.
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post #63 of 99
I haven't looked, I'm merely asking out of curiosity. I also currently live in a very small town that doesn't have a large electronics store - lol, this little place was excited to get a Super Walmart 3 years ago. That's all we have

Besides wireless providers and Apple Stores, where else is the iPad available? I mean is it available at all large electronics stores like Frys, CompUSA, etc, etc?

If it is, then no big loss on BB. If it isn't sold at all major electronic outlets, then I think that may have been a bad move on Apple's part. I'm not interested in a tablet, but if I were I wouldn't go to a wireless provider to get one, and Apple Stores are few and far between in my state (I think the closest is a 3 hour drive from here).

I guess if I really wanted one I could order online, but I think the benefit of a store like BB is that you can go in and 'play' with the device before you buy one to make sure it fits your needs (wants).
post #64 of 99
Quote:
Originally Posted by Refuge Denied View Post

I haven't looked, I'm merely asking out of curiosity. I also currently live in a very small town that doesn't have a large electronics store - lol, this little place was excited to get a Super Walmart 3 years ago. That's all we have

Besides wireless providers and Apple Stores, where else is the iPad available? I mean is it available at all large electronics stores like Frys, CompUSA, etc, etc?

If it is, then no big loss on BB. If it isn't sold at all major electronic outlets, then I think that may have been a bad move on Apple's part. I'm not interested in a tablet, but if I were I wouldn't go to a wireless provider to get one, and Apple Stores are few and far between in my state (I think the closest is a 3 hour drive from here).

I guess if I really wanted one I could order online, but I think the benefit of a store like BB is that you can go in and 'play' with the device before you buy one to make sure it fits your needs (wants).

You can play with the device at Apple Store as well.
post #65 of 99
Quote:
Originally Posted by Wickly View Post

I work at a Best Buy and they did pre-orders on the iPads. When we got stock, they went through the pre-orders, called the customer's who pre-ordered them and gave them 48 hours to pick up the iPad 2 before it was put on the floor to sell. Any units we got in that were not pre-orders were sent to the floor and sold. I have been directly involved in this process as part of my job. If Apple is involved, then something must be going on... Interesting...

Sounds fair and logical.
I was surprised that Apple would be doing a Steve Balmer over Best Buy. It's like "aren't they selling enough hotcakes already?" Why micromanage unless they are still stewing over the pulled duct tape ad or they anticipate heavy competition around the corner.
post #66 of 99
Quote:
Originally Posted by solipsism View Post

When I read the article title it did seem implausible but 1) seem to recall Apple busting Best Buys balls before with the Mac sales, and 2) it will sell all iPads it shifts from Best Buy to other outlets so there is no potential loss at this point.

True enough, but we're about to see the first wave of at least price competitive Android tablets and I wouldn't think Apple would want a major retailer selling those uncontested. A lot of people buy their consumer electronics at Best Buy, if they go looking for a "tablet" and Android is all that's available, that's going to unnecessarily inflate sales of those devices.

At any rate, as I say, we'll know soon enough.
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post #67 of 99
From Mac Daily News:
"Acer America today announced the Acer Iconia Tab A500 which is the companys first 10.1-inch tablet running Android 3.0 (Honeycomb) in the new Acer Iconia family of tablets for North America. It is available for pre-order online exclusively from Best Buy."
post #68 of 99
Quote:
Originally Posted by digitalclips View Post

I've heard many a bad thing said about Apple by both Best Buy staff and Target staff. I just happened to be passing by as they spewed their anti-Apple 'sound bytes'. It is a tough call to know if they do more harm than good even being allowed to carry Apple when they often hire folks who would rather try to switch sell. ...

This is the same underhanded tactics that "Futureshop" (a "Best Buy for electronics" kind of place in Canada), engages in.

A lot of electronic retailers do this because the staff basically work for a commission based on the dollar value of their sales and also have daily quotas of product to sell. The managers of the stores sometimes even decide how much of *which* product each sales person is supposed to push each day, based on what can only be called kickbacks from the suppliers. The sales staff job depends on hitting the quotas. The managers kickback depends on selling x amount of product y.

The "extended warranty" in these situations is basically a scam. The product prices are often set by the suppliers and the margins are thin, so they can only *lower* the price to increase sales. This results in a low sales volume (by dollar value), so the sales person has to push the extended warranty to keep the value of their sales (and thus their commission) high. Selling the warranty is the goal because it's all gravy as far as they are concerned.

This is also why Best Buy may have been holding back stock from customers. If they have a quota of four sales a day and they have eight iPad2's in the back, why sell all eight today and hit *over* your quota when tomorrow you might not have stock and may not hit the quota at all. It's also why they favour "up-sells" of all kinds like mice, keyboards, cases, etc. They make more money on that junk than on the sale itself.

Given that Apple doesn't engage in these kind of shady practices, it's also why the sales staff get more value out of pushing the Windows/Android product than they do the Apple stuff. Most people are aware that Apple products have a free warranty for the first year and that AppleCare is a great and eminently fair deal offered straight from Apple, so the sales staff can't sell as many of the lucrative "extended warranties" if they focus on the Apple stuff. They can make much more commission if they manage to sell you on Android or Windows.

The whole set-up is inherently deceptive and the sales people are forced to use the "hard sell," mostly on unsuspecting older women or kids as they are the least likely to be aware of technology and the fact that the product already has the best warranty in the business (or at least that's what the sales person thinks).
post #69 of 99
Quote:
Originally Posted by Gatorguy View Post

MelGross, so the story has been confirmed? Apple has stopped shipments/sales to BB due to stock hold-backs?

What are you talking about? Why would you even think to ask that? We're discussing a rumor as you well know. It it turns out to be true, it's not good. If it isn't true, it makes you wonder who these several sources are, and where they're hearing this.
post #70 of 99
This had nothing to do with "bonuses" or some plot to help the competition. This was solely about Best Buy trying to re-manage the supply based on their own internal practices.

From Apple's perspective, you get 'em, you sell 'em. They just recently enacted a policy of holding them to go on sale the next morning.

But from Best Buy's perspective, this isn't the best way of doing it. Keep in mind, Best Buy doesn't have unlimited supply available to order, and what little they receive, they're going to sell out of entirely.

So Best Buy could on day 1, blow their wad, and then tell customers not to come back for weeks, or go elsewhere.

Or Best Buy could control their inventory so that every day they sold a few, and adjust the amount they sell based on what comes in.

In the end, they'll sell the exact same amount. The difference is that every day they get customers coming back into their store.

Further, Best Buy allowed for pre-orders and holds. As a result, some orders that were placed, but never picked up were set aside and then sold after the customer never came back.

Not all of this was done at all Best Buys, but enough was done to be noticed by Apple, and apparently objected to.
post #71 of 99
Well, here's some of the latest. It seems that, if this is correct, that tablets are being withheld from sale, but not for the reasons given.

http://www.electronista.com/articles...y.constraints/
post #72 of 99
Quote:
Originally Posted by macslut View Post

This had nothing to do with "bonuses" or some plot to help the competition. This was solely about Best Buy trying to re-manage the supply based on their own internal practices.

From Apple's perspective, you get 'em, you sell 'em. They just recently enacted a policy of holding them to go on sale the next morning.

But from Best Buy's perspective, this isn't the best way of doing it. Keep in mind, Best Buy doesn't have unlimited supply available to order, and what little they receive, they're going to sell out of entirely.

So Best Buy could on day 1, blow their wad, and then tell customers not to come back for weeks, or go elsewhere.

Or Best Buy could control their inventory so that every day they sold a few, and adjust the amount they sell based on what comes in.

In the end, they'll sell the exact same amount. ...

The big flaw in your argument highlighted for my amusement.

You are making the faulty assumption that the supply of iPads is like a tap with a steady stream that doesn't change based on sales. In fact sales typically determine how many are subsequently shipped to each location. By holding back product they are artificially reducing sales.
post #73 of 99
Quote:
Originally Posted by SDW2001 View Post

Years ago I liked Best Buy for their selection and frankly, prices. I started hating them as well. My experience came from trying to buy a TV as a wedding "thank you" gift for my in-laws. I found their sales tactics to be highly deceptive. They displayed models that didn't come with stands, or boxes, or what not. They were high enough on the wall that they looked like regular unopened merchandise. We ended up going to Sears instead and got a great price and good experience. I'm done with Best Buy.

Every time I've ventured into a Best Buy, almost everything in the store was selling at list price. Stores like Best Buy have a reputation for low prices, due to occasional sales on limited merchandise, but based on my experience, the prices are absurd. I think you'll find that in most cases, independent merchants, such as J&R and BH Photo Video, sell for less than Best Buy, although not on Apple products, since most Apple products sell for list (or within $5 of list) everywhere.
post #74 of 99
Quote:
Originally Posted by Prof. Peabody View Post


Given that Apple doesn't engage in these kind of shady practices, it's also why the sales staff get more value out of pushing the Windows/Android product than they do the Apple stuff. Most people are aware that Apple products have a free warranty for the first year and that AppleCare is a great and eminently fair deal offered straight from Apple, so the sales staff can't sell as many of the lucrative "extended warranties" if they focus on the Apple stuff. They can make much more commission if they manage to sell you on Android or Windows.

The whole set-up is inherently deceptive and the sales people are forced to use the "hard sell," mostly on unsuspecting older women or kids as they are the least likely to be aware of technology and the fact that the product already has the best warranty in the business (or at least that's what the sales person thinks).

and what do you call applecare, one on one, the removal of boxed software and all the other accessories you see in the apple store? apple care is better than the best buy warranty but i bet apple makes all it's money from the add ons as well. and not the actual products
post #75 of 99
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post #76 of 99
Here's the game.

Yes Apple is likely pissed about that ad and would be pissed even without the text of it cause they were likely not asked about using their IP in it as they should have been

Yes Apple could be investigating questionable practices by their 3rd party channels.

But did they freeze out anyone over any of it. Very likely not. Unless that kind of freeze out is in the contract as what will happen if there's even a rumor of any thing uncool.

More likely they are just running out of stock and have to redistribute it

Best Buy doesn't get a constant flow of units from Apple. Neither does ATT etc. They do massive buys which go to their warehouses and then out to stores. The real truth is that they probably tried to do a buy and were told that Apple either couldn't fill it or it would be X weeks before they could get it because ATT etc got their orders in first.

So now Best Buy has a potential PR nightmare on their hands cause they did those pre-orders. So they send out word to all stores to stop selling any units that aren't on a pre-order and pull everything off the floor right away to avoid customer issues with the "it's right there" stuff. ANd they were likely told to stop talking pre-orders. Every store is likely having to set aside only what is needed for their current orders and send everything else back to the warehouse to be sent to stores that needed for their orders. And so on.

Sales folks at big stores like that are rarely told more than they need to know which would be 'don't do any more pre-orders and regardless of what the computer says we are out of walk in units'.
post #77 of 99
I think apple needs to be careful here. They may not like how best buy operates, but best buy's business is best buy's business. Apple wouldn't appreciate their suppliers telling them how to do business. (music/movie industry) Unless the situation becomes untenable, voice your concerns and leave it at that. There may be a time when apple needs best buy. Besides, nationwide best buy probably will sell several hundred thousand iPads. Some of these customers will go elsewhere to buy iPads, but lots will buy a competing product. Not all consumers are educated in these things and rely on the salesperson's 'expertise'. My advice, for what it's worth, is don't burn your bridges.
post #78 of 99
Quote:
Originally Posted by AppleLuv View Post

The manager came back with an iPad 2 and I mentioned the preorders to him. He said he didn't care, we were right there right then. I decided not to buy it.

That sort of sitch is exactly why Apple isn't doing reservations. They tried doing it 100% reserves and the walk in folks got pissed and stores were reporting only like 50-60% of folks were coming back to pick up their hold (unpaid). Then they tried doing a 70/30 type split and folks that had reserves got pissed that someone could walk in and get one while they were still waiting. So given all the extra prep work it took to do the whole thing, they said screw it

Quote:
Originally Posted by OllieWallieWhiskers View Post

that's exactly what i use best buy for. window shopping. if i want to test out a tv, camera, etc... i go to best buy. figure out which one i like, then order it online (usually from amazon).

I will shop around and if Best Buy has the best price I order online for in store pick up. Then I don't get the sales person BS

Quote:
Originally Posted by macslut View Post

From Apple's perspective, you get 'em, you sell 'em. They just recently enacted a policy of holding them to go on sale the next morning.


Nope. They started the policy on launch day. The rule was whatever you received on Friday you did not open for launch but held for Saturday morning processing and so on. And has stayed that way.
post #79 of 99
Quote:
Originally Posted by Stourque View Post

I think apple needs to be careful here. They may not like how best buy operates, but best buy's business is best buy's business. Apple wouldn't appreciate their suppliers telling them how to do business. (music/movie industry) Unless the situation becomes untenable, voice your concerns and leave it at that. There may be a time when apple needs best buy. Besides, nationwide best buy probably will sell several hundred thousand iPads. Some of these customers will go elsewhere to buy iPads, but lots will buy a competing product. Not all consumers are educated in these things and rely on the salesperson's 'expertise'. My advice, for what it's worth, is don't burn your bridges.

In my opinion this is one bridge worth burning. Three strikes and you're out. Twice before Apple and Best Buy have parted company because of BB's total lack of commitment in selling Apple products, relegating them to obscure corners of their stores, sales clerks actively leading potential customers away from Apple to PC. Apple tried specially trained Apple reps, nothing worked and Apple pulled out.

Like another poster stated I don't make major purchases at Best Buy anymore. I go to look at the product, try it out, compare with others, and then buy my choice usually online. It's worth the shipping charge to avoid Best Buy and their shenanigans. Local customer service is irrelevant because there is no such thing at Best Buy stores.
post #80 of 99
Quote:
Originally Posted by Apple ][ View Post

Unambitious, loser Best Buy managers resorting to shady tricks, lies and deception inorder to fill their "internal quota"?

And what was up with that dumb Best Buy ad with the iPad wrapped in tape VS the Xoom? Why would they be dissing their best selling tablet?

Clearly, there are a bunch of morons with shit for brains in charge of Best Buy. Apple needs to wack them around a little bit and make them understand how ethical businesses operate. Otherwise, Apple should just pull all of their stock out from Best Buy and ban all Apple products from Best Buy stores permanently if they are not willing to comply or if they are unable to comply.

Apple doesn't need Best Buy.

My conversion to Apple years ago is one of the reasons I stopped going to BB. For one thing, I stopped shopping there for PC stuff, and iTunes has completely stopped me from buying physical CDs. And since their Blu-Ray prices are so inanely high, I only order BD movies from Amazon. Seriously. Their shitty table full of MacBooks doesn't give Apple enough retail floor space. As far as I'm concerned, BB can shove it.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
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